Marshall our rescue boy was sent to James for in-boarding training to become my service dog…read more Throughout Marshall's training James kept us informed via messages, photos and with videos of Marshall's training in progress. Marshall became very fond of James and his colleagues and it gave us a sense of ease that Marshall was enjoying his training and new work. James even took Marshall home with him and Out into public places like red restaurants and in stores etc. Marshall is now a very confident and well trained service dog accompanying me to many hospitals whilst I undergo hours of treatments, scans and office visits. I absolutely recommend James and his positive training methods whether it's obedience training or other training. I have included some photos/video of Marshall at hospital and in the grocery store. James has turned an abused rescue dog into my shadow and we are both enjoying traveling together without worry. 5/5*****

Highly recommend this one of a kind training. James really cares about animals And their humans…read more He goes above and beyond to adapt the training methods needed for each person's unique situation. He came to our house and worked with several of us on training our pit/Rhodesian ridgeback mix, Scrappy-Doo. James gave us the tools we need to continue working with scrappy everyday. Scrappy has come a long way and so have we in the way that we teach him. We are very happy with the training we received and would highly recommend to others.

My original purchase on 8/6/22 the sales attendant was helpful, she listened to my concerns about…read moremy 16 year old Bichon Frise. She also recommended items that would possibly be helpful to my little guy. He is old and chews the fur off mostly in the leg areas. I also thought a cone might slow him down. Today 08/10/22, I didn't see the same sales attendant. I walked around the store looking for items to help get my baby to stop digging at himself. What I purchased on 8/6/22 didn't do the trick, the cone was too large and the "Yuck" spray didn't stop him from licking. Ugh!!! I returned the items. Today on 08/10/22 a gruffy man with long hair and a beard that was unkempt, was working the register. His tone of voice was rude and condescending if the gal was working the register I would have waited for her to take care of my return and purchase. I would have stopped and waited for her to be free. He spoke to me as if I didn't know what I was doing and talking over-top of me. This location is a bit out of my way and I can't promise I will be back. I am giving a 4 star rating because my sales attendant from 08/06/22 was great! I wish I could remember her name but unfortunately I can't. The guy attendant deserves a "0" but I am happy from my original purchase.

I absolutely adore the grooming staff here. Tori has been our go-to since I started getting my pup…read moregroomed, and I've never been dissatisfied with her work. If it was possible to only deal with the grooming staff, I'd be glad to stay a customer for at least as long as Tori was there, maybe even longer. However, after multiple instances of rudeness from management and floor staff, I am now on the search for new groomers. The big problem we've had is that grooming hours start an hour before the store opens, so when I'm picking up my pup after her grooming and trying to pay for the services, floor staff are clearly frustrated that I'm in the store before it opens even though it's because of their store's grooming hours. (And on multiple occasions, I have offered to wait until the store officially opens to pay, and that has been met with rudeness as well.)

Jeff Adkins worked with us with our 10 month old puppy with some behavior issues. What a difference…read moreit has made! He knows what he's doing and is able to easily communicate what we need to do. Encouraging and professional - he truly cares about the dogs and wants to help both the dog and pet parent to have a better relationship!

From the owner: We are the only full time dog training facility in the TriState area. We offer Basic and advanced…read moreobedience as well as behavior modification (we don't teach tricks). We also do Protection, SAR, and Service dogs. All classes are private one on one, for a better learning experience We teach you and your dog sessions are one on one personnel sessions. Certified Master trainer with 20 years of dog training experience. With that comes 20 years worth of references. We sell pups and trained adults any breed. We also offer online training.

I had the best experience with the grooming salon! Susie groomed my fur baby and he's never looked…read morebetter!

Kept my dog in a cage for 3 hours and still didn't get her groomed. Groomers need to stay on…read moreschedule and not overbook. I won't be back.

Our dog Betty loves Club K9 and going to doggy daycare. She is very high energy and taking her here…read moreseveral times a week is very helpful to us and to her. We have also boarded her here for a week and she did great, she was well cared for and not traumatized when she came home. It's a great place, very clean, the owners are great... all of the employees there are wonderful to the puppies. I am so grateful that there is a business like this in Charleston.

Great place my dog always looks great. Very clean shop and the employees are always nice.read more

Very nice people. Trained 2 dogs at different times. A poodle approx 6 years ago and a goldendoodle…read moreapprox 1 year ago. Not the lasting results we hoped for. With both dogs. Maybe encourage returns for refreshers in 1 month and 2-3 months. I feel more hands-on people-training is needed.

I have been with Good Shepherd since the 1980's, primarily seeing either Dr. Sara or Dr. Allison. I…read morecurrently have two dogs, one of which is almost 16 years old so I am at Good Shepherd multiple times a year trying to ensure my older dog Holly is taken care when issues arrive. Holly is almost deaf, only sees shadows, has pretty significant arthritis, significant life long skin issues, a very sensitive stomach that requires a special diet, dry eye, likely has cushings disease (has not been tested yet), and wears a diaper most of the time but she still has alot of life in her and still gets around relatively well for her age. I see Dr. Sara most of the time since she is very familiar with Holly's history and am very satisfied with the care my dogs have received over the years. What I struggle with and am not satisfied with is some of the office staff, especially those working at the front desk. I understand that sometimes the staff gets busy and need to put the client on hold but anymore it seems to be a reoccurring issue. I called on 4/23/2025 and asked if it would be possible to talk to one of the staff that orders prescription meds regarding the availabilty of getting a larger amount for a ear drop my older dog takes. I sat on the phone for well over 10 minutes waiting for someone to get back to me. The phone finally disconnected. I consider that to be very unprofessional. The staff that originally answered the phone basically forgot about me. This unfortunately has occurred multiple times over the last several years, where I have attempted to contact someone and either get hung up on or if I am able to leave a message I don't get a call back. I do not blame the vets - it is some of the office staff. Some downright have lied to me when I attempted to connect with a vet tech while Dr. Sara was in Ukraine in 2025. Dr. Sara told me that if Holly's condition worsened while she was away to contact one of her vet techs. Holly had been placed on pain medication about a week before Dr. Sara left for Ukraine and the medication caused my dog to get severely constipated. She was bent over in pain and wimpering for several days and it took me almost three days of calling for someone to get back to me. Although I cannot prove it, I truly believe the front desk dropped the ball and did not adequately communicate my concern to Dr. Sara's vet techs. Dr. Sara's vet techs are very caring, compassionate and professional so I truly question what dialogue actually occurred between the front desk and the vet techs. While waiting for someone to return my call I took matters in my own hands and gave my dog some pumpkin at the advice of a friend. I gave her too much and she went from impacted stool to very runny diarrhea. I was changing her diaper every other hour and her bottom was very red and inflamed for about 2 days. Yes constipation and diarrhea are typically very minor issues but when you are dealing with an almost 16 year old dog minor problems can become major issues very quickly. I will still stay with Good Shepherd because I trust the care my dogs receive from Dr. Sara and Dr. Allison.

I took my dogs to Dr. Stephenson years ago when I was always able to see her. As the practice grew…read morethe quality of care and front office staff deteriorated. I found a new very caring vet with a fantastic office staff. Unfortunately in 2022 my little dog developed liver problems. My vet called Good Shepherd and scheduled an ultrasound / he didn,t have a machine. My litttle dying dog and I sat for hours being ignored even though we had apt. Awful place!

My Maltzer (have Maltese half mini schnauzer), BarkLee enjoys coming for his pampering and grooming…read moresessions! Toni always makes him look so cute! He comes prancing out like he's a little movie star! Lol

I used to love this place always knowledgeable and good with dogs. However, all that has changed…read more Had to cancel my trip due to misinformation provided by kennel. Was sent a message that my dog needed extra vaccine so concerned I called the vet long story shot he is to old to have needed it that's why they had not sent me a reminder so then I get another request from the kennel that he needs another shot meanwhile I just left vets office. Which is very hard to get into and cost a lot of money. So the lady I was talking to just kept running me around with such a flipped attitude like it was no big deal. The vet kept telling he does not need it and I kept telling her in order to board him they said he needs it all together my dog just got the wrong shot for nothing. And then had the nerve to call after we just Left the vet and said he needed a different shot. What? And with it being last minute I have been unable to find another boarder. I really hate when good business let 1 person ruin the whole operation.