Avoid the grooming salon at Petco at all costs. This has been one of the most frustrating and unprofessional experiences I've ever had with any business. The staff is unbelievably rude, dismissive, and completely uninterested in actually helping customers. What's worse is the manager is just as bad--equally rude, unwilling to listen, and clearly not interested in resolving anything. My dog, Fluffy, has been going to the same groomer for a long time with ZERO issues. No aggression, no biting, nothing--yet suddenly I start receiving vague, contradictory messages claiming "he can bite" and blaming "scheduling issues." If any of that were true, why was it never properly communicated before? It feels like they just made excuses instead of being honest. The communication itself is shockingly unprofessional. The tone of their messages is rude, passive-aggressive, and borderline hostile. Instead of treating customers with basic respect, they send abrupt texts telling you they're "not daycare" and demanding immediate pickup, as if you're inconveniencing them by being their customer. And instead of having a proper conversation like professionals, they abruptly drop you as a client with no real explanation. No accountability, no courtesy--just attitude. This place is disorganized, disrespectful, and clearly does not value its customers or their pets. I would never trust them again and strongly recommend finding literally ANY other groomer. read more

I take my dog to get groomed at least twice a year. People there are professionals when handling my pet. They expediently get the job done. read more

My dog has been going to this Petco for over 3 years. In March he went in for a bath and nail grinding. He came home with dandruff flakes that are still present to date. It's impossible to file a complaint with this company. I wanted a refund of my 63+ dollars but that's impossible. Never again. I'll be taking my dog to a groo.er who knows what they're doing and is accountable for their mistakes. read more

This review is specifically for the groomer Natasha. She does a fantastic job with my Yorkie. She's gentle and skilled. He comes out looking great every time. She always fits him in on short notice. Always tip your groomers in cash. They get taxed if you don't as they're paid employees thru petco. I recommend this grooming location and there are also other great groomers here so give them a try. read more

Petco - Before pic of my dog! - Pet Stores Near Me - Burlington, Massachusetts

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O stars if I could. Horribly mishandled the abrupt departure of our long-term groomer. Receiving a cold and callous text message on a Saturday morning from Petco telling me she no longer worked there and that my dog was not welcomed to continue getting groomed there was unprofessional and the lowest level of customer service. Not only that, but when I followed up with a phone call to try to understand better what had happened, the person I spoke with was rude and seemed irritated to be talking to me. No apologies, no empathy. As a result, Petco has lost a long-term customer (for everything, not just grooming). Thankfully, I found a WONDERFUL new groomer who is kind, professional, and genuinely cares about animals. read more

Today I had the worst experience with grooming staff, the staff Including the manager are terrible, so rude. I explained what i wanted to be done on my dog but when i was there to pickup my dog I checked and looks like they haven't done nothing what I asked. I complained to girl with blonde hair but she didn't like and call the manager but he doesn't know how to listen to people and was also very rude. I will never going to bring my dog back. The staff was working months ago was the best!!! read more

Today I went with my son to get him a bird 30 minutes before they closed the store! A guy who names his self as a manager said to me I can't sale you the bird look at me up and down ! Said after is cold outside like I don't have a car I feel horrible, and he miss profiled me I just had finish working , I'm a professional painter ! This is the worse costumer service that I ever have in my entire life ! I asked him if that's on his business policy ! He said no read more

Petco - Pet Stores Near Me - Burlington, Massachusetts

As much as I don't like supporting Petco as a corporation, my local family pet store didn't have what I needed. I will say, Hunter at this location was so lovely and so great at assisting with what I needed. Good to see a smile when you enter a store! read more

I don't know what happened to the grooming service. It has been great but in the last couple months groomers have left. We got the shock of our lives today when we dropped off our dogs and picked up two jacked up patchy messes. This place needs to get their act together. Until then we are going someplace else. read more

This review is relating to the aquatics section of the store. I am relatively new to the hobby and have had a lot of questions around plants, products and species of fish. There is a woman that works in the section who is super knowledgeable and has answered many of my questions. She helped me pick out a species that would be safe to keep in my tank based on the size of my tank and other species I own. They are thriving so far! I also appreciate the care that they have for aquatic species and the questions that they ask about tank size and if you have your tank cycled when you are picking out an animal. read more

Dogs would do a better job cutting hair than the employees at Petco. My dog, Stanley, got the "chop of his life". I dropped him off a happy post-quarantine pup, I picked him up as a skinned, scared rat. I still refuse to believe this is my dog. When the "employees" returned Stanley to me they threw his leash at me!! After I caught the leash, they asked me if I wanted his collar back and said, "It's a...peculiar color, you 100% sure u want it back?!" The nerve! The employee knew I was not happy with the service. When I saw my dog I gasped and almost broke down crying. I asked "What happened?! That is not Stanley". The employee replied with, "okay, but it is." I am beyond flabbergasted with this establishment. DO NOT TAKE YOUR DOG FOR HAIRCUTS HERE. Thank you. I have provided pictures read more

Petco - Before. - Pet Stores Near Me - Burlington, Massachusetts

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Grooming service is great. My dog has been getting his haircuts there for a few years now - we love the grooming salon

The grooming staff is really bad, besides one of them, the new people working there are terrible. Management used to be way better at the store, sadly they replaced all the employees recently, and they don't care for customer loyalty read more

I drive a distance to this location as a client of one of your groomers Sarah, and it's 100% worth it when you know your dog is in good hands. I know when I pick my dog up, they will be well groomed and anything I asked for will have been looked after. Sarah is the most kind, patient, thorough groomer I've found (and that says a lot after years of moving, finding groomers, etc). read more

We love Petco Burlington's grooming service. All of the groomers are great and manager Brian runs a tight ship. That said, Julia does an incredible job on our Samoyed, Koda. For those who don't know Samoyeds, they are a 50-120 pound white haired fur-producing machines. Julia spends hours on him and it shows. See the before and after pictures below - especially his ruff. read more

Petco - Day after grooming - white and 10 pounds lighter - Pet Stores Near Me - Burlington, Massachusetts

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THE WORST EXPERIENCE EVER. Absolutely terrible experience with the dog grooming. I have a lab so I brought him mainly to be washed/deshedding as well having his nails cut. Not only was he still shedding EVERYWHERE even in the waiting room, they cut his nails so barbarically and short he was bleeding from 3 of the them. I felt so bad for him. He got blood all over the car as well as the waiting room when I went back in. They essentially told me it was his fault for getting hurt, that he was too squirmy on the table, which is so unexceptable, just because he was scared (mind you, this is the FIRST time he's ever been groomed professionally, he's only a year old) but that doesn't give anyone the right to make him BLEED. I will never, ever be returning to their salon. read more

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Beware of the new management abs staff. I've been a client for the last 7 years, for their grooming, training and this new staff is by far THE WORST I've seen in my life. Complete disregard for my loyalty as client, or any appreciation for my business, I want to ensure people know how poor of an experience I had today with the grooming team cancelling my appointments for being a few minutes late to drop my dogs. The staff had no client management skills, didn't care to offer alternative options, and after talking to the manager had no options even offered. The grooming staff was down right insulting with her attitude towards me as a client. In conclusion, avoid coming here at all costs read more

The saga of my dogs grooming started in late September. I have used the Burlington Petco once before but it is not my go too as I am not crazy about their service. We took my dog in to be groomed and when we picked him up the groomer noted that he "nipped" at her. Highly unusual for my dog, Inpaid for the service and took him home, what I noticed was that he had razor burns and nicks everywhere. Kind of made sense that he would be nippy. Within a week we had to take him to the vet as he was having discharge from his eyes, they noted that the groomer didn't clip his nails and did them for us and started him on eye cream to clear up conjunctivitis. Well, we are now into December and we have had numerous specialist appointments trying to get the eye infection under control. We are over 2k in medical expenses and my four Year old dog came close to losing his eye sight!. i did not contact Petco until yesterday as my 1st concern was the health of my dog. When I did I asked some questions. How are your groomers trained? In house six week course. How often do you clean the equipment and cages? A. Depends, we clean them as needed.....told me everything right there. I explained in great detail what happened to my dog. We STILL don't know if he will be ok! I was happy to have the manager look into the situation until I saw Debbie K's review and became sick to my stomach! I was horrified 5hat this has happened before! I would seriously reconsider using Petco as your experience could end up very expensive at the least, heartbreaking at worst! Now I want a call from Corporate as I thought this was isolated, reading Debbie K's review.....this happened before! Now I am heated and I will make sure that no one's pet has to go through what mine has! Debbie K I have messaged you regarding your experience and I would like to speak to you ASAP! read more

The whole place smells like piss from the minute the doors open to all the way back to where the fish are all of the fish tanks are cloudy and full of algae the most disgusting Petco I have ever walked into read more

i don't think i have had worse service in my life. I went there for a simple task getting a fish some guy who clearly had no idea what he was doing said he was getting someone five times and kept doing other things around the store i had to leave the store because i had to be somewhere no one ever came we waited for 15 minutes. honestly improve your service it sucks don't go there!!! read more

I came to Petco tonight to pick up food and some bones for our rescue dog, Jet. The store is huge and has a very large selection, which is great. But this review is about store employee Zach. I brought my 4 year old in the store with me and he was running all around when I was trying to pay and create a dog tag collar. Zach reassured me that he had eyes on my little one and was talking to him, showing him the merchandise, interacting with him by asking him questions ("what is your favorite dog tag we have here? " "What is your stuffed kitty's name you brought with you tonight?") and entertaining him until I was ready to leave. Normally employees from other stores would be on their phones not paying attention or getting annoyed by a 4 year old running around, but not Zach. He made the shopping experience very pleasant and not stressful! Thank you, Zach, for providing great customer service!! I appreciate it and will be back! read more

Unlike the training services, I like Petco's grooming services a lot, my dog is always welcomed and cherished. I have never seen him hurting or limping after the services provided and certainly believe that the girls working here make the best they can respect the customer and dog's personality and also to keep the dog's fur and not to hurt them. I also think it is reasonable priced. I do recommend this grooming service a lot! read more

This is for tropical fish only. I've had mixed results with this place over the years. I've purchased some great healthy fish and others that have died in under a week. Best to just look the tank over before buying and determine if they look healthy. read more

My dog currently attends training with Candie and I highly recommend going here for training. I have a one year old, high energy pitbull, and the improvement she has made over the course of the training, is amazing. Thank you Candie for being a great trainer for all types of dogs, and mainly my over active crazy pitbull! read more

Petco - This is how tired my dog is after Candie's training class. - Pet Stores Near Me - Burlington, Massachusetts

I know this is way overdue. I didn't think this was going to be such a long journey, but anyway, it started on January 19th, when I took my dog, Buddy, to be groomed. My regular groomer wasn't going to be available for awhile. I had used Petco before, and was happy with them. This time is to the contrary. When I picked Buddy up, I noticed he was squinting a little. I didn't think anything of it until I got home. At that point, his eye was completely closed. I called the vet, but couldn't be seen until the next day. Long story short, he had a corneal abrasion. So, almost 3 months, 1 surgery, and $800 later, hopefully he's on the road to recovery. The only thing I'm mad about is that they didn't tell me. At least I would have known what I was dealing with... read more

Great prices on fish food. This location also offers dog grooming where you can watch by the window side. On occasional weeknights, they also give doggie obedience classes. If you ever happen to be there, you'll see many puzzled owners with their rambunctious puppies running everywhere, but the correct way. Watch out by the fish tanks. There is a bin of live large cockroaches and crickets. The employees actually count them out into baggies. How can they even stand feeling them near their fingertips?! I will never know. read more

My dog jumps out of the window when we pull in the parking lot and the groomers are friendly and greet her with a smile and her name. Have been going to the Burlington location for a few years now and the experience has always been great. read more

I went there to get my dog's nail trimmed last Sunday. Julie at the grooming salon did a superb job! She had the perfect control of my dog while clipping + grinding and made him feel comfortable. The store had great deals on doggy treats and I bought lots of goodies for my canine baby :) Joe, the sales associate, was super helpful with my PALS account. Definitely will visit again! read more

Very unprofessional and rude customer service. They seem miserable and never want to answer you're questions in a positive manner. After being a loyal customer for a long time I will never shop at another Petco again. Completely over the high prices, and very rude and poor customer service. read more

We have been bringing our dog to petco for grooming services for over a year. We LOVE it. They always make scheduling easy. Our dog has a difficult time getting his nails trimmed by any other groomer, petco is the only place that can get the job done, and we feel they care about our dog. He always smells so great when we pick him up. Other places can smell like the kennel they put him in after he gets groomed. He is in perfect condition when we pick him up, and everyone there is sooo nice! read more

The BURLINGTON PETCO is the best. The staff are amazing. They helped me so much and were incredibly friendly. FIVE STARS! You guys rock.

Im an 80 year old woman. I went with my small dog last week to get her nails done. I went in and the door to the grooming section was closed. This is about 2.5 hours before they are supposed to close. A worker came out and said "They are not taking any more customers because they are booked solid". I then went to Woburn Petco and the worker there treated me very good. She was wonderful!! She looked at Burlingtons schedule and said "They could of done it in 5 minutes because they were barely booked". So, in essence, they lied to me just to get me to leave because they didnt want to work. Instead of telling me the truth, they lied. An 80 year old woman, denied, because of a foolish reason. I will never go back to that Petco. It was the only one I went to and gave ALOT of business to. Never again. read more

Please, folks, buy your rodents from a private party.... I bought my son two gerbils and all the supplies from this store as a Christmas gift. By the end of January, we were all scratching a bit. By the end of February, we were all scratching a lot. By March, I was washing sheets and mopping the floors daily. By April, we had removed all sofa cushions and rugs from our house. Just after Easter, my son told me his gerbil looked dead. It did appear lifeless. But I noticed the other one, the one with white fur, had something VERY lifelike crawling on it. As did the entire cage. Our sweet little gerbils came from Petco infested with mites. By mid May, we were $600 poorer, but the trauma was over. By some miracle, the nearly dead gerbil survived. The vet confirmed the problem was rodent-specific mites that came home with us from Petco. Hamsters, mice, gerbils, rats, ferrets... they call come from one large breeding facility. Mites are just one of the issues with this business model. Close your eyes for a minute and imagine with other problems... Yeah. End business practices like this and buy from a private party. Don't shop here. I am itching just thinking about it. read more

This Petco is great. Their return policy is excellent and the staff is helpful and friendly. The manager is responsive and the dog pet trainers are very good. read more

i'm mainly rating the grooming salon. they are AWFUL! our dog got into some trouble in the backyard when it rained and he reeked so we immediately took him there and they did an awful job. when we picked him up he still reeked. read more

We first time dog owner and just completed our adult level one training class with Candie for 10 month Shiba Inu. We are very satisfied with the results. Candie is very knowledgeable and dedicated trainer and she can address every issues we had and she provided us a lot of good advises. All our family members are very thankful for Candie for this session and would recommend her classes to every new dog owners. read more

Your average Petco, although it might be a little cleaner than others I've been to...they have a large variety of pet foods and toys. I wouldn't recommend their grooming, at least for cats. They don't seem to hire qualified groomer's, and rarely have I felt like they cared at all about my cat. They're cheap but it shows in quality - my cat came home with matting on her hind legs that they didn't remove. They have a lot of rodents, lizards, and fish if you're into that sort of thing. read more

Barbara did such a great job with our goldendoodle puppy! She got lots of Matts out, and gave her a wonderful haircut!

I am going to be a new dog owner and I found this place to be pretty amazing. Staff is really great (though may be a little bit understaffed). But I was not in a hurry and wanted through advise regarding products. I was also able to see Candie (Dog trainer) while she was training the dog and even if a novice, I could see proficiency with which she was working. Will go there again and hoping to get a good Vet experience there as well!!!... read more

As a dog trainer who not only works for petco, but I have also taken my dog to classes at petco. The use of applied behavior analysis, and teaching the pet parent how to train their dog is the most effective way to teach manners, and build trust. I applaud petco for their efforts to stay abreast of the most effective science based training methods, and the day to day use of force free animal training. I will always continue to use their Least intrusive Minamally aversive free choice methods!! Thank you petco for adding good behavior to my dogs resume!!! read more