I am going to be a new dog owner and I found this place to be pretty amazing. Staff is really great (though may be a little bit understaffed). But I was not in a hurry and wanted through advise regarding products. I was also able to see Candie (Dog trainer) while she was training the dog and even if a novice, I could see proficiency with which she was working. Will go there again and hoping to get a good Vet experience there as well!!!... read more

Today I went into Petco to buy a 6 pack of rite size C filters for my 50 gallon fish tank. I pay $19.99 for a six pack which beats paying $14.99 for a three pack. It appeared as though they were sold out, so I asked an employee if she could search in the back for the slight possibility that there might be one in the stock room sitting on a shelf. She did, she went out back and checked but unfortunately came back with no product in her hand. However, she made my shopping experience very pleasant by allowing me to purchase two three packs at the $19.99 price. So thank you Petco for helping me out and making my day great! I am a happy customer of the Burlington MA Petco location read more

Leslie, our groomer, is fantastic! She loves our dogs and does an amazing job getting them clean and white (I have two very messy Westies!) Dexter and Daisy are always delighted to see her! read more

I brought my fish tank, water filter, fish food, and even fish from here. The store seems different each time I visited. The pellet fish food that I've used to buy here also seemed to be out (like the other nearby pet stores). I'll still continue to visit Petco (either this or Woburn) for fish food in the future. read more

Always great service. Brought Gracie to have her nails done. The ladies in the grooming salon were awesome, and my dog is not easy! They are confident, compassionate and super quick. The store staff is always friendly and helpful,too. Highly recommended! read more

We have been taking our Great Dane to Petco for awhile now for grooming services and they really do a great job. She is calm and well cared for and you can tell the staff really cares about the animals which is great! read more

We took our (at the time) 4 month old German shepherd puppy to Caitlyn back in January until about May for puppy level 1 and 2 training. Caitlyn is by far the most knowledgeable and patient trainer who provided us with a world of information with our hyper boy. She is absolutely incredible and we developed such a fantastic relationship with her as she spent so much time to work with our little pup week after week. Caitlyn continuously listened to any issues we were having at home with our puppy and was able to give excellent advice with anything we had concerns over. I can not say enough about Caitlyn and how she creates such a positive and happy environment for any dog that enters her class! read more

Brought my long-haired kitten here for a hygeine cut when he developed tummy issues as he transitioned from mommy's milk to kitten food. It was better than giving his butt a bath every day. The young woman I talked with was nice, she liked cats. She just picked up the Wonder Kitten and scritched him and clipped his nails, then very quickly did the hygeine cut. She did remove all of the "feathers" from his back legs which I hadn't planned on, but really, it was ok. Besides which, it was summer and his fur grew back quickly. All in all, I was pleased. They would have had four stars (minus one for the god-awful parking lot next to Trader Joe's where a Prius almost took out me and the Wonder Kitten.) So a year passes, the Wonder Kitten becomes a grown-up long-haired Wonder Cat. And this winter, his fur is so thick that he really needs a butt cut. I'm tired of chasing him around to remove bum crumbs every day. Bum crumbs are one of those hazards of owning a longhaired animal. Anyway, he's so laid-back that if I had two extra hands, i could clip him myself, but since I only have the usual number, that's out. So I called Petco back. And I learned that the location has "never done cat grooming". Funny, I have a receipt right here, from the Wonder Cat's vet/care files... Anyway, removal of two stars because I'll have to go elsewhere. Or get someone drunk and have them hold the front end of the cat.... read more

This review is just for the grooming salon. First of all, I want to explain that we adopted our dog just over a year ago. He is a pretty gentle dog, and from the time we got him, we had him groomed at the Petco in Woburn regularly (every 6-8 weeks) and without any issues. They always did an excellent job, and my dog loved going there. When I called to make an appointment last time he needed grooming, they were very booked, and told me I should try the Burlington location. I did, and he went, and I picked him up, and the groomer told me everything went fine. Fast forward 6 weeks, when I called Burlington to make another appointment, and the girl on the phone says, "Well...we can only take him if he is muzzled." I asked why, and she said, "Well... There is a note here that says he bit someone last time." I was pretty shocked and told her that it must be a mistake, because 1. He has NEVER bitten anyone, or even showed aggression like that. 2. When I picked him up last time, nobody said ANYTHING to me about biting. She became nervous, and passed me to the manager (?) who repeated that he had bit someone and would need to be muzzled. I said, "I am confused. Is it your policy to not tell an owner when her dog has bitten someone?" She replied, "Well, it says here that he TRIED to bite someone." I said, "Well which is it? Did he bite or did he TRY to bite? Did you think that maybe you should tell me that he tried to bite or whatever he did? Didn't you think that I would want to know that my dog, who has NEVER bitten anyone, and who went to Petco in Woburn numerous times WITHOUT INCIDENCE, tried to bite someone?" Either they made the notation on the wrong dog, they are negligent about informing owners when there is a problem, or their groomers are so terrible that a dog who previously could be groomed easily felt so threatened as to try to bite someone for the first time ever. The worst part is that I cannot even go back to Woburn, because my dog now has an Elaine Benes mark on his file, so any Petco will require a muzzle, which I won't do. The manager said, "Well, I mean, I guess we could try him one more time..." I told her I would never feel comfortable bringing him there again. And just to prove the point, I took him to an independent groomer that same week, and there was no problem with his wash, trim, and nail clipping. He did not bite or try to bite anyone, and these were unfamiliar people. I can only conclude that the people at the Burlington Petco are incompetent. Go anywhere else. read more

I've been bringing my boy here for over a year for grooming and I love how they know him even without a appointment. He always comes home clean from head to toe. Would recommend them over little boutiques. read more

We purchased a Syrian (teddy bear) hamster here for our seven year old daughter. Within 13 days, the hamster was dead. It seemed perfectly healthy when we bought her, and she was great, playful, had normal sleeping habits and eating habits, etc. until the day before she just didn't wake up. Now we have a devastated seven year old, and the manager at Petco, while polite, offered no apology when I called to inquire. He did offer another hamster since we were within the 15 day window (if you buy a pet there and it dies within that time, they'll give you another one), but we won't be taking him up on that. He wouldn't engage me in conversation about what may have happened, other than to say they hadn't heard of any other hamsters purchased at that time dying. If he'd shown any empathy, or said "so sorry," or anything even remotely like that, I wouldn't be giving the one star. I've had hamsters before and they've all lived for 2+ years, so I'm fairly confident we didn't harm the hamster. My suggestion is to not buy hamsters here. read more

I went in to buy a goldfish because mine died, and i wanted another one. A nice young girl who was an associate was assisting us with getting the goldfish, UNTIL a rude manager came and was making her feel bad, because i didn't know that i needed a filtered tank for a goldfish and the associate didn't know either. The associate was getting very awkward and i felt bad for her. The manager was being rude to me because i didn't know how to care for a goldfish when she could've nicely educated me about it. The manager was being SO rude and started making me feel awkward as well as her associate. over a goldfish. Your associate definitely doesn't study goldfish for a living and i don't blame her, shes a young girl that has a part time job here to earn extra money for herself. I'm giving you a one star because your service towards your associate and your customer was unprofessional, horrible, and plain out ugly. read more

I take my mini Schnauzer Zoey here to be groomed. I have to say she absolutely loves going to this place. Erin is our girl for grooming. She is amazing and my dog seems to really want to go to her when she sees her. Zoey has been going here for over a year now and I am not looking to switch anytime soon, I highly recommend them, I also have to say their pricing is great, and you get to pick different things to add on if you want ! Zoey is a happy Mini Schnauzer when she is looking her best ! Thanks to Erin and Petco read more

The staff are indifferent. The cashier does not bag the items, just stood there with the scanner as if it was a speed radar. It would be better if they convert this place to a self-serve checkout and just post a security guard by the door, after all, none of the staff are helpful..they just linger by the entrance smoking cigarettes. read more

We have now taken Zoey back to Erin to be groomed two additional times and we have nothing but glowing things to say. Zoey LOVES her and always seems like she has had a great time while she's there. We always do the "zoom groom" so that she is in and out and the only dog there. Our last groom was at a small, independent groomer only because Petco policy wouldn't allow a full-body clip until she hit 6 months, but she really couldn't wait that long because of her shagginess. Initially we thought we were happy with those results, though she smelled like a hippie and looked like a yorkie. Once a couple of weeks went by, we realized she didn't look like "herself" like she does when Erin grooms her. We brought her back to Petco and to Erin last night and she looks (and smells!) FANTASTIC. No more deviating or experimenting with other groomers for us! read more

DO NOT use the grooming salon here for your dog. We took our dog in for the first time for a bath and nail trim. When we picked her up we were charged an extra $19.99 for a salon treatment. They couldn't really explain what the treatment was, but we just paid it and left. Our dog didn't look or smell particularly clean. The next day our dog developed excruciating pain along her spine. She ran a high fever and stopped eating and drinking. We spend hundreds of dollars at the vet and could not figure out what was wrong. I spoke with the manager and she said my dog had not been dropped or hurt in any way. Our dog now has scabs all along her spine, which is the result of being brushed too aggressively with a wire brush and developing infections in puncture wounds. Is this the spa treatment for which we paid an extra $20? This is a short-haired dog who should never be brushed with a wire brush. Shame on you Petco!!!! read more