I went in today to exchange a bag of food valued at 61.99. I got the wrong formula for my pup, and wanted to do a simple exchange of the same brand bag for the exact same price. When I had bought the wrong formula I placed an order online and was able to stack 2 coupons to buy a bag of food for 43$!. Which I thought was a steal with the SAVE20% coupon, and I had a 10$ rewards saved which I applied to this order as well. I went in and asked for the exchange and they charged me 25$. I asked why if I had used my coupons, and wanted the right formula. There was no price difference. Between the 2 items. The manager, I didn't get her name but I will. Said the coupons are no longer valid and I had to pay the difference. So guess what, I paid the difference and did not want to put up a fight since my puppy needed her food. read more

I order medicine for my sick pet online 1 st problem after 7 they didn't do online orders so would be until next day pick up. 2nd problems items not in stock how can you sell take my money for something you don't have in stock now I have to wait 3 to 4 days to get the medicine . Just horrible PLEASE DONT SHOP HERE read more

This is my 3rd time bringing my dog for grooming. First they didn't want to take my dog because she doesn't have one vaccine Second time. Because they were late Third time because she touch my dog putting its tale up to see how the dog is going to react and of course as a dog it is ishe didn't like that : And the lady again refuse the service . What unprofessional people there. At least they should try to be nice with the dog . Always Bad experience Never again!! read more

Petco - Pet Stores Near Me - Bell Gardens, California

So it's been a few years since I've been to this petco and it used to be nice and helpful. When I walked in I was not welcomed and petco looked very disorganized and chaotic. There was no clear entry way. The fish tanks near the glass wall were filled with algae and webs. Some fish and shrimp were dead. No one offered me their help. I asked questions about some of the pets they have there and no one knew anything about the pets that they have. I saw the gerbils were labeled as "chinchillas" and their chameleons had different prices when they're the same species, size. And gender(I read the info). I felt bad for the animals there. And the aisles were difficult to get through with there being so many boxes piled up. read more

The groomer Dolores did an excellent job on my Zoey. I would definitely go back since this is the first time my Zoey went to a groomer in Petco. read more

This review for Dolores amazing with my dog honey she had my doggie smelling and looking so good. I had recently saw a comment here that she was really good with dogs and they weren't wrong she treat my dog so good my dog came out so happy. read more

Trinity is super kind and very knowledgeable. She helped me over the phone and in person. She helped with all my litter questions. Gave me recommendations. The stuff is great here at this Petco, Trinity is number 1!! So sweet! read more

This review is for Sandra - Pet Groomer. I've been bringing in my 6 year old terrier mix his entire life here for grooming. I've had other groomers try but there's just no one like Sandra. She is patient and kind with my little guy and he loves her for it. We go where Sandra goes. read more

I've been coming to this location for a couple of months now and I love the service we receive from the grooming department. Sandra is amazing! Great customer service and handles my dog with care. On our last visit she even gave him a little report card of his visit. It was the cutest thing! read more

Petco - Pet Stores Near Me - Bell Gardens, California

As not only a customer of Petco but also a member of the Vital Care program, I come ALOT; mainly to use my hygiene benefits for my dogs. My dogs see Anthony over in the grooming stations monthly and I really wanted to come on here and point out that I'm so so happy with having a groomer as Anthony. He is polite and takes the time to explain packages or when I don't know something and that is really appreciated considering past experiences. He also takes the time to treat my dogs with care depending on how they act when he approaches them. I'm just very appreciative of workers that are not only working through this pandemic but still show that they care for their customers and for that I'm very very appreciative of that especially when it comes to my dogs. read more

Petco - Another happy and CLEAN pup after a bath with Anthony in Grooming. - Pet Stores Near Me - Bell Gardens, California

Worst customer service, specially Adriana "the manager" she's really rude. Went this morning to pick up an order, at first they couldn't find my order, the lady who was in front called this girl Adriana "the manager" to find the order and actually she did find the order, she even gave me the order. When I just stepped out the store this lady just asked me in a rude way "are you the person who picked up the order" I said yes why, she just told me my order was canceled and she didn't know why, so she just said give me the order because it was canceled, but at this point she was really really rude, while I keep asking her what do I need to do because I got charged for the order, she just keep sayin I don't know I don't know but your order was canceled. I asked her if there was anyone else to ask what can I do since I got charged and the order was canceled, she said in a rude way "Well I'm the manager here" so I asked her for a costumer service phone number and that was the only thing she gave me, after that she just went back inside the store. She really make people feel like they want to steal, like wtf? They were the ones who gave the order, so apparently they don't even make sure about the orders, they don't know the real status of the order, so it wasn't my fault at all. Tbh I don't know how this people get to be manager, they don't know what to do, they are rude, they think they own the store or think people wants to steal. Hope this don't happen to anyone else. read more

Yocelyn is my favorite employee she always helps with great recomendations. My Dog loves her everytime we go in.All the staff is very helpful.I love this location. read more

Petco - Daisy approved - Pet Stores Near Me - Bell Gardens, California

Like the store but unfortunately I got to witness Poor treatment from management to the employees.Made me feel a little uncomfortable.Hopefully they can work on that.Grooming department on point though read more

Dolores left our little peanut looking and smelling amazing!!!! Dolores did such a great job and even got her nails which peanut hates having done. She looks and feels incredible! read more

Petco - Pet Stores Near Me - Bell Gardens, California

I have been coming here for a while, I have taken my frenchie other places because I have moved but I always end up coming back. Evelyn, Dolores and Anthony always do such a great job grooming my frenchie. Thank you for all you do. read more

Petco - Freshly groomed frenchie - Pet Stores Near Me - Bell Gardens, California

Very unprofessional staff. We had an appointment for grooming at 7am today 4/15/24. We where there 5 min before 7am. The staff member Dolores arrived 5 min late and was very rude and said that she she couldn't do the job because my dog had knots. I told her that I was told yesterday when I scheduled the appointment that they were going to charge me extra if my dog had knots ( which I was fine with). When Dolores arrived she already seemed upset ( maybe because she had to wake up early). I grabbed the business cards and then she asked if I wanted to speak to her manager ( which I never requested) I asked if she taught I should then yes. The manager was also unprofessional did not introduce himself, I had to ask for his name the name he gave me was Williams... I don't know what Dolores told him before he came out because he had an attitude and was upset before even talking to me. I explained again that yesterday when I scheduled the appointment, I was going to get charged extra because she had knots. I would had wish I was told yesterday they couldn't do the job. I am going to go through corporate because they were very rude and unprofessional. I can only imagine how they treat pets there. Don't come here for grooming. I was recommended peluches which that's were I am goi g to take my doggie (support small businesses). read more

Let me start by saying its not the attitude they have towards people but more of how they cant time manage anything took my 3 month old frenchie for a Grooming appointment ( nails, ears, bath, ect) they said estimated wait time for him to be DONE is about 1 to max 2 hrs i waited 2 hours come to check and see if my dog is done and they we're just taking him a bath after 2 hours i expect for my dog to be done SPECIALLY IF I HAVE AN APPOINTMENT not worth the time or money to even come back again but they gave me a 20% discount like thats great? man from 35 dollars to 30 bucks i could have just gave him a bath at the house at that point THIS SHIT WAS BULLLSSSSHHHHIIITTTT read more

Amazing work Vivien! I can't thank you enough! It has been so hard to find a someone that loves big dogs. Petco is affordable , friendly, helpful and I love the service. I been looking for awhile for that perfect groomer happy I finally found one. My dog hair is soft and he smells great clean teeth nails ex. Amazing and I'll be back. read more

Petco - Amazing work Vivien! I can't thank you enough! - Pet Stores Near Me - Bell Gardens, California

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I scheduled a 3 pm grooming appointment for my dog, and my dog was turned away because according to the staff member, she requires more than 3 hours for bathing and grooming, so what's the whole purpose of having an appointment if these "expertise" won't abide by it. I questioned the person who was attending me about the purpose of an appointment if there was a possibility of my dog not being seen, and her excuse was that when scheduling an appointment you don't have the option to go into detail about the current appearance or what your dog requires. So you would think because the appointment program is faulty the staff members will do their diligence and call before your appointment and ask about your dog's current appearance or ask further questions about the breed of your dog, but that did not happen. It was such a waste of time! I'm not taking my dog to Petco groomers ever. read more

Thank you Alex and Diego. Your customer service is top notch...5 stars to both of you. My bearded dragon is doing better. Thank you. She's happy! read more

Petco - Breaded Dragon is a she - Pet Stores Near Me - Bell Gardens, California

No is no. No i do not wish to continue with my subscription. No please stop sending me product. No I cannot continue paying for items I have tried to cancel and contacted Chewy. Yes Customer service has hit a circle read more

The best Petco l ever been to the best customer service very nice staff and great fish variety

Alejandra was outstanding above and beyond on the simple things and it goes a long way. Thank you for your kindness and willingness to help out with my purchase. Very pleasant and professional makes you want to come back thank you! read more

One of the male employees was rude when asked about a dying fish I'd rather go to a different pet store.

I like the stuff , is so nice , and is really good experience too , but they said they had ear clean and tooth brush, and foot spa (total 21+28) that combination , my dog smell pretty good , doesn't feel like foot spa or tooth clean (which I 'm ok with that , cuz he use to be street dog , had tartars already ) but the ear ..... that's so disappointed and definitely not worth 50 bucks read more

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The place is clean & staff is helpful also nice. We are vital care members. We bring our Giant Schnauzer for his weekly tooth brushing & once a month we bring our Giant for his grooming. *** (Anthony M. ) Is our groomer and might I say we are extremely satisfied with his service. He is very knowledgeable patient friendly and has excellent customer service. We have a Petco in our area however, we drive out to this petco because of Anthony. We are strong believers of our pets having a good relationship with their groomers and we love seeing familiar faces. read more

Petco - Our happy camper! - Pet Stores Near Me - Bell Gardens, California

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Took my boy Silver to get groomed and Evelyn was so great with him. My 90 pound Lab pup can be a handful but she was wonderful and he looked so clean and handsome when I picked him up. Everyone there are so nice..Thank you read more

Petco - Pet Stores Near Me - Bell Gardens, California

Ive been bringing my Yorky here for years. Dolores was our groomer until she wasn't as available. Today I had an appointment came in just to be greeted with such bs from the manager Laura. Last visit a male did our grooming but mentioned Laura because he had trouble getting her face. He recommended her so I booked with her. Before I could check my dog in she went on to tell me she's diabetic and if my dog scratched her she couldn't finish the cut. Also said she had arthritis, . Like what the fuck! Isn't this your job so unprofessional just excuse after excuse. Why not mention this before I book a month in advance. She goes to say Dolores who with gifted gifts because we had a good relationship with her because of our dog. Over the years complains as well of our dog. I'm in complete shock this is Petco customer Service . Years of money spent 70 bucks and up on the full service just to be treated with gossip and excuses to why I wouldn't receive good service and she would charge me for what she could do. I'm disappointed and disgusted with the manager and hurt by Dolores. Safe to say I'll be going elsewhere. read more

I've had plenty of bad experiences here, the first and most traumatic was when I took my bearded dragon in a few years back and they "helped" by drowning him? The girl then looked at me and was like "oh" umm are you serious??? Today I came in and the girl training dogs walks around like she's promoting her a** and didn't answer my question. The cashier is rude and not helpful either. We asked her a question and she nods. We asked if she scanned something we had put on the register table and she looked annoyed and nodded like do we not know how to use our voice? They hire people who don't want to work. I get it we have our days and I'm not asking for a cheerleader but someone friendlier and knowledgeable who wants to work. read more

Customer service was great... They were attentive as soon as I walked into the store.

Came in here to buy a bearded dragon for my son, but had so many questions and concerns. I was then approached by Tony. Super attentive, very nice and knowledgeable. Didn't ever feel as if I was bothering him as you sometimes feel with sales associates. Needless to say, may visit was fantastic, bought what I wanted, and left with so much great information so I can better care of our new pet. Definitely recommend this location, ask for Tony if he's available. They are lucky to have him. read more

Went to this location 5/1/22 and it was closed at 7:45pm when the website says closed at 8pm such an inconvenience and unprofessional.

Adriana from petco has saved my life from a melt down. So I was misting my chameleons cage like I normally do . When I seen something fall off which to my surprise was a BABY CHAMELEON!. I know nothing of taking care of a baby chameleon so I called petco which adriana picked up. First and foremost she was extremely professional and helpful. Adriana if you are seeing this, I appreciate you and thank you for being awesome. I'LL DEFINITELY BE BACK! read more

The place was clean and the staff was friendly. I had to buy a collar on the fly. I understood that their items will be a little bit higher priced than Amazon ( not by much ). I love that they have treats ready to go and other items for my dogs readily available. I prefer to take my dogs every time when possible. read more

I was happy when I found out they were opening a petco here, driving to South gate is a nightmare and downey was out of the way for me. The staff is friendly, fairly knowledgeable of all products I've asked about (dog foods, cat foods, etc). Grooming department is nice, my dog comes out soft and shiny after a visit there, usually $36 for a basic bath and brush out, for Medium to large sized dogs. Their clearance section is great also, for toys you won't mind ur dog destroying. read more

Petco - Happy Petco Customer after her salon appt. Soft, clean, shiny, and perfumed. - Pet Stores Near Me - Bell Gardens, California

Love!!! The store is bright, clean, visually appealing. Employees are sweet, friendly, with great attitudes. There's a clearance bin near the registers that's fun to paw thru. Only thing I really don't like is how high the prices are. But since they have products that non pet stores don't have, such as pet meds/supplements/harnesses, you kinda have to just pay it. At least the employees are welcoming, unlike pet stores in northern California, and Petsmart over in Pico Rivera. read more

4/25/2022 1:27p and we went in for stuff for our new hamster and i want to recognize adriana, she was soo attentive and patient and soooo nice. she explained how to care for our pet and we didnt even buy it there. thank you adriana for your amazing customer service. we need more of you. read more

Very helpful and friendly staff. The nearby Petco's are higher volume thus, not the best customer service because of the number in clientele but this Petco in Bell Gardens is a much smaller store which results in more one-on-one interactions. Through these unprecedented times, Thank you. read more

Although this location is a little out of the way for me, I choose to go there because of Laura, my dog's groomer. She originally worked at the Downey/Firestone location but transferred to Bell Gardens when it opened. Laura's been grooming one of my dogs since she was 1 yr old and she'll be 8 this year. And she's been grooming my second dog for almost a year. They both love her. Laura does a great job with the furbabies. She treats them as if they're her own and she does a great job with the grooming. Employees in other areas of the store are very friendly, but it's sometimes hard to find someone to assist when trying to pay for items, which, in my opinion are pretty pricey. read more

This store is great my only complain was I took my puppy to get groomed and they didn't do a great job they did the same work I can do at home plus the lady that was helping us recommend us not to bring my puppy back and handed me a baggie with my doggie tooth . SOB read more

Petco - Doggie tooth - Pet Stores Near Me - Bell Gardens, California