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    Petco

    2.6 (109 reviews)
    Closed 8:30 am - 9:30 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

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    Reviews With Photos

    Too low for my taste but his hair will grow in nicely.
    Joni R.

    The website had a low rate compared to what we pay so I tried them. 7's cut was fine arms and legs a little too low. Price ended up being the same once they saw him. Added extra brushing fee initially but removed it. I tipped his groomer b/c overall the job was good. Going to stick with our other place unless there is a need.

    my dog after

    Never returning to get my dog groomed at this Petco. Celeste was my groomer and I gave her a photo of what I wanted. She communicated that my pups ears were a bit longer so he wouldn't look exactly like the photo, and I said no prob. Just trim. I gave her a print out of what i wanted (see attached) and she completely took off most of the hair around my dog's nose . LIKE SHE HAD A PRINT OUT!! If this is something she also couldn't do, I wish she said something before the cut. Her response when I asked about it "I did the best I could, maybe book with a different groomer next time." "I didn't charge you for an extra haircut" - no idea what she's taking about, I paid $72. I have no issue paying the fair price as long as I get what I asked for. "Your dog was a wiggler and moved every time" - implying my dog was difficult which I understand since it was his first puppy cut. I'm annoyed. She sucks and I won't trust another groomer at this location.

    Cut too close on her belly with irritation still visible two days later
    Adriene D.

    I took my dog in to be groomed. She was the last appointment on a Sunday. Picked her up too her home. The next day I notice lots of problems with her haircut. Several gashes on her belly with redness, gashes around her neck, uneven cut on her ears and a very jagged cut on the top of her head. Called to speak with grooming mgr and left a voice mail. No call back. Sent an email with pictures. No call back. So here we are. Horrible service.

    Receipt

    Went into petco to get a lot of things needed. First I was told there were no buggies. Ok I managed to drag two baskets around the store. When I was ready and finished paying over $200 for my items I was told I could not get an extra bag....I asked twice thinking the cashier did not hear me. Kristofer said No again. I think he got a sense of satisfaction by saying No. Ok I guess. Soon as I got home and out the car, the bag broke. Major inconvenience. Is this a petco rule? Are employees being charged for bags. More than likely I will not come back to Caroline street Petco. Very unsatisfied.

    Before her appointment - prior to being brushed out

    I brought my two dogs here for bath and haircut appointments and I am extremely disappointed - I have given them 4 times to win me over and unfortunately, I will not be returning. I am upset about both dogs however, one is not as bad as the other. One of my dogs (goldendoodle) was there for 10 HOURS (appointment was at 12:15) for a bath and haircut (she's only 40 pounds). On top of the ridiculous wait, she looks terrible. We showed them a picture of the cut that we desired and ended up with a shaved dog. The groomer also cut both of her ears and was bleeding from them. They ended up giving us 50% off but I would have not paid for the service at all if it was up to me. Terrible service and quality. Also, heads up, if you book with a SPECIFIC stylist 2 weeks in advance, your dog may be done by a different groomer and they won't even inform you.

    My new hamster cheddar

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    2 years ago

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    7 months ago

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    Petco C.

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    3 months ago

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    4 months ago

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    9 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    5 years ago

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    4 years ago

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    2 years ago

    $32 late fee for being 10 minutes late to an appointment even though the appointments after mine were open

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    5 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    4 years ago

    They are always understaffed & even when they have people, they avoid helping you like you have the plague. Worst pet store ever!!

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    4 years ago

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    5 years ago

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    7 years ago

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    Diane

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    3 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    Dexter V.

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    4 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - Petco

    Review Highlights - Petco

    I had my Rottweiler Charlie Baltimore trained by Sunny and could not have had a better trainer.

    Mentioned in 2 reviews

    Read more highlights

    Furside Pet Spa - Houndog  before his appointment with Scooter at The Fur Side.  Too much hair for this Georgia heat!

    Furside Pet Spa

    (34 reviews)

    East Atlanta Village

    All pet owners have felt the pressure of trying to schedule grooming services for pets.. Covid has…read morehad an impact on staffing so availability isn't as open as it once was. To keep my furby fresh and clean between visits I've decided to go to the self-service dog wash now owned and managed by Fur Side. Automated scheduling was easy as pie. Showed up for my appointment and Mary greeted me at the door in PPE. Raised tubs with sprayer mean you don't have to bend over to bath your pooch. There are plastic aprons to keep you dry as possible. The shampoo and conditioner is great and complimentary, along with ear wash. Although I bought my own brushes, there are brushes available for use. Bring your own towels now. It's a safety thing. All in all a great bath away from home. I'll end with this. My Beauregard was freaking out with the sound and feel of the high powered dryer. He dang near killed himself trying to get away from it and I was going to have to leave with a wet poodle. Mary showed absolute mercy and stepped in to help me. I'm not experienced in bathing Beauregard myself so I was not what he wanted or expected. Mary advised and showed me the best way to dry my pooch and make the experience enjoyable for both of us. She gave of her time and herself and we are eternally thankful. P.S. I already had a full service groom scheduled for a future date. This will be Beauregard's first visit to Fur Side.. I'm even happier about this now.

    Took a while to get an appointment, but wow it was sooo worth the wait. Going from an American…read moreBulldog to a Shorkie, means less shedding more grooming. The big box grooming salon was fine before, but now not so much. They had my baby looking like a rat. Twice! It was terrible. Furside is just better! They gave Biggie aka Mr. Big the professional salon look. He looks, feels and smells wonderful! They paid attention to detail and his particular features and he looks, well, handsome lol. Daniel and staff were friendly and professional, too.

    Jazzy Pawz

    Jazzy Pawz

    (187 reviews)

    Inman Park

    Went down hill. I was a client for 3 years and had been mostly satisfied. Today, everything…read morechanged. There must have been some technology clitch and I never got the SMS saying my dog was ready. They finally called me to pick her up. Instead of believing me when I told them I hadnt gotten their texts (although I showed them my phone) they proceeded to charge me the penalty of a dollar for every minute past the grace period. I am not complaining about paying the penalty (I am fully aware it exists and understand why businesses need these policies). I am furious that they are unwilling to recognize there was a glitch and decided to not rely on my word, not trust the phone when I showed them I hadnt gotten their texts and disregards our history, and waive the penalty. An appt that usually costs around 80 plus tax and tip, today costs $194 without including tip!!!!!!! Here go the details if you are interested. When I dropped my dog off I was told I would be notified 30 min before she was ready and that it should take approximately 1 and a half hours to cut her hair. In the past I had shown up at the time I had been told when I dropped her off (although I hadnt gotten the text) and she hadnt been ready. Therefore I began to rely on the texts before going to pickup. Usually this was fine except for one occasion. I was told she would be ready around 4:30. Then I was texted that it was taking longer. We went back and forth and I finally decided to go and stand there at 7:30 pm and insisted on getting my dog. She was still wet. Although I never got an apology or a discount for the poor service, given the long relationship, I took my dog in today. Today I didnt het their texts. There must have been some sort of glitch. Given I wasnt responding to the texts they said they had sent me they finally called me 2.5 hours passed the time they told me she should be ready. I told them I hadnt gotten the text and they proceeded to tell me I should have shown up at the time they had given me upon drop off. Upon arrival I showed them I hadnt gotten their text. Then they told me I should have picked her up at the time I was given and shouldnt have waited for the text. I told them about my experiences in the past when I had shown up at the approximate times I was told, and the time I waited 4 hours and still got a wet dog. Anyways, my dog is fine, and has a great hair cut as always. When I get into the car, their texts started coming through. They told me they had charged my credit card 194 dollars. I was surprised that although I had shown them that I hadnt gottern their texts, they still charged me their penalty. No regard for hour history, and no recognizition of their previous mistakes that I had not complained about. They continue to fight with me over text. See pictures.

    Duchess (5 month old goldendoodle) saw Andrea for her first ever puppy groom. The process was…read moreseamless from beginning to end. I booked the appointment online and uploaded her vaccine records in the online portal. Upon arrival, I was greeted by a member of the staff who took me through some questions and advised me of the process from there. Upon this initial intake, Duchess was checked for matted hair, upon which time I was advised that my appointment would cost more ($15 per matted area I believe). I found this to be completely reasonable since this would require more of Andrea's time to complete the service. I was texted a photo of Duchess when she was almost ready for pick up and I proceeded on my way back down to the establishment (earlier than I anticipated). Upon arrival, Andrea came out to speak with me about how Duchess did (she did great!) and give some advice for maintaining her coat and the schedule we should maintain. Duchess was very clearly treated well during her visit and did not show any signs of discomfort or anxiety when I picked her up. I will say that Andrea's prices are not cheap, which I am ok with given the quality of service and level of care with my pup. We have already scheduled our next appointment and look forward to seeing Andrea again.

    Petco - petstore - Updated May 2026

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