Pet owners, please be cautious when bringing your pets to the Edgewood Petco Grooming Salon. Since Renique's departure, the quality of care has drastically declined. Renique was the salon manager, and under her leadership, everything ran smoothly. It's clear she left due to an unfavorable work environment, and the atmosphere has gone downhill since. My dog, Prince -- a vibrant senior who has always been calm and well-behaved -- was unfairly labeled "overly sensitive," denied services, blacklisted, and blocked from booking grooming appointments online. This never happened under Renique's gentle, professional care. These actions raise serious concerns about how animals are treated at this location. We'll be following Renique to her new workplace, no matter how far, because she treats Prince with the kindness, patience, and respect every pet deserves. read more

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I will never take my pets to Petco again or even shop there. I had an appointment that was cancelled but not by me. It was holiday time so I asked to reschedule immediately and was told there were no appointments, I went to the car and was able to schedule an appointment (go figure). I brought my dog back and Kenzie did a horrible cut, my 2 yr old granddaughter could have done a better job. I took him back up there and got a refund. I tried to schedule a bath a month later asking that Kenzie not work on him and was told that because I was not satisfied that previous time, they no longer would allow me to get any services. They have substandard groomers and they tell ME to go elsewhere.......I definately will. Mall of GA location, manager's name is Brandon or Patrick. read more

Everyone who works here is friendly, but the service is consistently extremely slow. It doesn't matter why you're there, grooming, vet, or cashier, you will be waiting. Every. Single. Time. This location moves at a pace I've never experienced at any other Petco, and it makes routine visits way more time-consuming than they should be. They seriously need more staff or better workflow. read more

This is our 4th visit to the Petco in Kennesaw, near Hobby Lobby. They decided to add $10 to comb my dogs front legs, bringing the price to $78. Ridiculous. They try to upcharge at every opportunity. I understand that is their job, however this time they didn't give me an option. I will not return read more

We've been to this conveniently located in-town Petco several times and had pretty good experiences. We got our pet's vaccines here recently when we missed our normal low cost pet vaccine monthly clinic and it wasn't that much more. The staff were sweet with our dog and the paperwork wasn't too bad, although the heart worm medicine they tried to sell us wasn't the cheapest. On our last visit we paid about $40 for a basic bath for our dog which seemed kind of pricey (I don't understand why the "materials" are a separate and extra cost, why not just include that in the price, I don't want to feel like I'm purchasing tickets on Ticketmaster). We booked our appointment and they told us at our on time drop off to come back in 2 hours. When we expressed surprised they told us this was better than some of the normal wait times. So I'm getting that this is the standard car dealer oil change, you have an appointment but it doesn't actually mean much? I'd rather choose a place the appointment team is meaningful in the future. Other than that, they have a good variety of supplies, toys, pet accessories, and food options of course here and the staff seem knowledgeable and friendly. read more

Competent veterinary care is expensive enough without taking advantage of your patients. This place will unapologetically sneak in hidden fees simply because they know they can get away with it. Principally, if you make an appointment for vaccines and the vaccine clinic staff don't feel like showing up to work for your appointment, the Vetco staff will charge you a TON of money for a full veterinarian visit that you don't need. Apparently, this happens a LOT because the surly staff was all ready with a stock speech about how they have no control over the clinic and it's "corporate policy" to charge you this huge fee. What are you supposed to do when you've made an appointment weeks ago that they don't keep but your dog needs a vaccine booster days before Thanksgiving and you don't have time to reschedule in the hope that your next appointment will be kept? Pay the extortion. They don't care about their customers. They do not care about your dog's health and they are more than willing to compromise it to coerce you into paying them more money. After being berated by 3 employees, I just had to give in to their threats and pay. This place is horrible. On top of a truly crooked staff, the place stinks. The hygiene is atrocious. The place is so dark, dank, and disgusting it's no wonder their employees are so nasty. I'm honestly surprised the city hasn't shut it down yet. Do your pets a favor and stay as far way from this awful place as you can. read more

Scheduled my dog for a cut and bath today before I head out of town, when I get there they say we only have time for a bath not a cut so we have to reschedule you for another day.Thank you for ruining my day read more

I just spent a bunch of money in this Petco store. When I got to check out, the young lady asked me if I wanted to purchase a plastic bag for $.10, to carry my stuff out of the store. Or, I could stuff it in my Target bag. It's not that I don't have $.10 but considering the amount if money I just spent in there, I was not impressed. I said no to the plastic bag. She said, "Well, you know it's good for the environment." Can anyone define "judgemental"? So if Petco is concerned about the environment, stop selling plastic bags for $.10 or using plastic bags at all. Or you could have paper bags for free or for $.10. You're adding to the problem using plastic bags but you don't have a problem charging $.10 for them. Also, what are you doing with that $.10 you get per bag? Hopefully, donating it to a pet organization. Just rubbed me the wrong way. So I will not be shopping at Petco again. There's lots of other places to buy pet supplies. However, the nice gentleman who helped me find my cat brush was delightful. Hence the one star revue. Not for judgmental cashier, but for helpful gentleman. read more

The website had a low rate compared to what we pay so I tried them. 7's cut was fine arms and legs a little too low. Price ended up being the same once they saw him. Added extra brushing fee initially but removed it. I tipped his groomer b/c overall the job was good. Going to stick with our other place unless there is a need. read more

Petco - Too low for my taste but his hair will grow in nicely. - Pet Stores Near Me - Atlanta, Georgia

This Petco is the WORST. I usually don't leave reviews but in this instance I couldn't allow this to be overlooked. We bought a puppy and wanted it to be checked out at the clinic in Which we did. The doctor determined our puppy had worms so they gave him a dewormer and his first round of shots. They scheduled another appt to give him another deworming and his second round of shots. Before the second appt they told us to bring a fresh stool to see if the 1st deworming helped.my partner showed up for the appt ON TIME and was told the vet would be with him shortly. It took 30-40 mins (whole time he's still holding the stool sample) to be seen. He was finally seen we paid for our services and left. We never heard back from the doctor pertaining to our stool sample so we assumed "no news is good news". We called to get the total for his upcoming bill and they informed us the total would be $265 and that he still needs to be dewormed. We let them know he was dewormed last time we came in and we never heard back. They then stated he wasn't dewormed the last time eve. Though we paid for the service. We told them that and the guy was extremely rude, argumentative and a liar. They passed the buck as if it's our fault why all this was going on meanwhile we have receipts showing what services we paid for. They later came back with a dewormer stating they will give us a "discount" for the inconvenience as if they're doing us a favor. We were informed by others the history of this location. I really hate bouncing to another Vet, but this location is so piss poor i don't trust bringing my dog here for anything. read more

Never returning to get my dog groomed at this Petco. Celeste was my groomer and I gave her a photo of what I wanted. She communicated that my pups ears were a bit longer so he wouldn't look exactly like the photo, and I said no prob. Just trim. I gave her a print out of what i wanted (see attached) and she completely took off most of the hair around my dog's nose . LIKE SHE HAD A PRINT OUT!! If this is something she also couldn't do, I wish she said something before the cut. Her response when I asked about it "I did the best I could, maybe book with a different groomer next time." "I didn't charge you for an extra haircut" - no idea what she's taking about, I paid $72. I have no issue paying the fair price as long as I get what I asked for. "Your dog was a wiggler and moved every time" - implying my dog was difficult which I understand since it was his first puppy cut. I'm annoyed. She sucks and I won't trust another groomer at this location. read more

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I took my dog in to be groomed. She was the last appointment on a Sunday. Picked her up too her home. The next day I notice lots of problems with her haircut. Several gashes on her belly with redness, gashes around her neck, uneven cut on her ears and a very jagged cut on the top of her head. Called to speak with grooming mgr and left a voice mail. No call back. Sent an email with pictures. No call back. So here we are. Horrible service. read more

Petco - Cut too close on her belly with irritation still visible two days later - Pet Stores Near Me - Atlanta, Georgia

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Pretty standard pet grooming. Most of the front desk and grooming staff are pretty nice. They try to work with you and fit you in although they are often fully booked. I just wish that they had more groomers so that your pet isn't stuck there all day. Overall it's very convenient and my dog comes out cute each time:) read more

$32 late fee for being 10 minutes late to an appointment even though the appointments after mine were open

Went into petco to get a lot of things needed. First I was told there were no buggies. Ok I managed to drag two baskets around the store. When I was ready and finished paying over $200 for my items I was told I could not get an extra bag....I asked twice thinking the cashier did not hear me. Kristofer said No again. I think he got a sense of satisfaction by saying No. Ok I guess. Soon as I got home and out the car, the bag broke. Major inconvenience. Is this a petco rule? Are employees being charged for bags. More than likely I will not come back to Caroline street Petco. Very unsatisfied. read more

Petco - Receipt - Pet Stores Near Me - Atlanta, Georgia

The customer service and employees in this location are fucking trash. I called before coming in store about hermet crabs (which they are over charging and have toxic shells ;they painted the shells ) Then when an employee finally did help us (which took 15 min for someone to even speak ) they were just profiling Never again ! Your best bet is just go to PETSMART ;they're affordable ,kind spirited and overall better experience. Get it together PETCO SMH read more

They are always understaffed & even when they have people, they avoid helping you like you have the plague. Worst pet store ever!!

I brought my two dogs here for bath and haircut appointments and I am extremely disappointed - I have given them 4 times to win me over and unfortunately, I will not be returning. I am upset about both dogs however, one is not as bad as the other. One of my dogs (goldendoodle) was there for 10 HOURS (appointment was at 12:15) for a bath and haircut (she's only 40 pounds). On top of the ridiculous wait, she looks terrible. We showed them a picture of the cut that we desired and ended up with a shaved dog. The groomer also cut both of her ears and was bleeding from them. They ended up giving us 50% off but I would have not paid for the service at all if it was up to me. Terrible service and quality. Also, heads up, if you book with a SPECIFIC stylist 2 weeks in advance, your dog may be done by a different groomer and they won't even inform you. read more

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Don't use the groomer here, they just do poor work. Picked up my dog today, they failed to give her a full wash (she's a small dog, about 20 pounds). Waste of time and money (it took 3 hours for them to not fully wash a small dog). read more

I was about to choose this Petco until I read the reviews starting with the most recent. If it's one thing I can't stand is rude customer service not to mention if you're not an animal lover you should not be working with animals. I always check reviews because the customer is always right. Thank God I didn't book an appointment here. I am most likely would have a civil case pending. read more

I absolutely love this store, the whole staff is so friendly. They were so helpful when I was looking for a pet hamster. April is an absolute gem, talking to her is like talking to a friend. I won't go anywhere else read more

Petco - My new hamster cheddar - Pet Stores Near Me - Atlanta, Georgia

"For returns made after 60 days, or if you do not have a receipt, you will be issued an in-store only merchandise credit for the listed store price or allowed to exchange the product for something else. If exchanging for a different item, you will receive credit for the amount paid as listed on your Store Return Receipt." This is what is stated as the return policy for items returned after their 60 day return policy. However, we were only given a store credit of $9 for an item we returned today as this was the current price of the item when originally, it was around $40. I told the woman, who I assume to be an assistant manager or a team lead, that their return policy stated this on their website and they asked for me to show them that as if THEY didn't know THEIR own return policy. As a retail employee myself, I normally do not get upset during situations like this, but the lack of knowledge on the part of who, again, seemed to be higher up in rank than the cashier doing the return, and her rude attitude towards us during this was absolutely uncalled for. When I pointed out the part about doing an exchange, she said the return had already been done and nothing could happen. She never even gave us the option of doing an exchange in store, which is what we were intending on doing in the first place. When we asked for the manager, the assumed assistant manager would go talk to them and never allow us to talk to them. Now, we are left with a $9 gift card which won't buy anything in this store. I normally have a lot of respect for fellow retail employees, but I would never treat one of my customers the way she treated me and my girlfriend. The only reason I don't give this a one star rating is because the trainer my girlfriend is taking her dog to is always super nice and helpful and so are most other employees. But the management here seems to be lacking in customer service skills and knowledge of their own policies. -UPDATE- 2 stars raised to 3 stars After calling the store the next day and speaking to the store manager, Kim, we were given the option to come in and have the rest of the $30.99 taken off of a purchase in the store and use the $9 gift card towards the purchase as well. Thank you, Kim, for fixing this issue and giving my girlfriend the proper customer service experience in your store. read more

A shoutout to LaTanya who did an excellent job of grooming Junior and Piper. Both dogs look gorgeous: shiny coats, trimmed nails, clean ears, and fresh breath. Junior also had his coat cut and he is just so handsome. Renique, the salon manager, was also so helpful and kind. These ladies are great examples of truly professional groomers. I will be back! read more

When I tell you I can't recommend this place enough for pet owners. The vetco staff is so friendly and Tara has been the person to help me a couple times at the front and she is so sweet and kind from the second you walk in. She is a blessing to that store. Also get the vital care if you don't already you literally save so much. read more

Stay away from their grooming section. We had to wait 3 weeks for an appointment. Several days before, they changed the appointment time in us without our approval. When we finally brought our dog over, they stopped the grooming and told us that our dog's hair was too matted for them to move forward, and that we should take him to a vet groomer. Honestly, all that was required was taking a little more time on him. $30 later, when my husband brought our dog home, we groomed him ourselves. They are clearly understaffed and significantly inexperienced. read more

The worst customer service in Atlanta!!! The so called MANAGER, Tiffany not only had attitude, rude and when I asked hwhat her name was, she picked up her tag on her shirt and said "that's why I wear a name tag, mam!!!!" One the phone while trying to check me out, of course rang up my purchase wrong and threw attitude when I pointed it out to her. Don't shop herebif you want to be treated like a person. She should be fired!!!!!! read more

Had a terrible experience at the groomer and then I bothered to checked the reviews... The reviews all tell the same tale. The lady was straight up mean mugging me I assume because my dog was dirty. I'm fairly certain they overcharged me by a good bit. My dog isn't an extra large breed. He still had dirty spots which makes me wonder about what they actually did. Looking at other reviews these complaints are common. Avoid this place, the groomers at least. read more

First time taking my dogs here for grooming. I do not get my dogs trimmed/cut. I only do bath and nails. David F who did my larger dog did a phenomenal job which is why I'm giving more than 1 star. He is someone I'd recommend. Nails are super short and my dog feels and smells great. Aaron R I would NOT recommend. I had to remind them TWICE to cut my little dog's dewclaws. And I paid extra to have both of my little dogs' nails ground down. That never happened. When I asked why their nails were so long the ladies at the front told me it was because "Aaron didn't finish since he was waiting on someone to help him with their nails." So why was I given my dogs back when they weren't actually finished? Even after reminding them a second time the nails don't look like they were touched still yet none of them offered to refund me the $12 extra per dog I paid to have their nails ground down so they'd be shorter. Now I'm still having to grind their nails myself. Do NOT take them to anyone else other than David F. The other people don't seem to know what they're doing there. read more

Petco - Pet Stores Near Me - Atlanta, Georgia

Daz was very helpful and attentive in helping me acquire the best items for my pet. She took her time and explained all products to me and how they work. She was very knowledgeable and very pleasant with her delivery. Shout out to Dez! read more

Never go to the PetCo at Caroline St. in Edgewood Atlanta GA!!! Worst customer service EVER!!!! I called all morning trying to reschedule my appointment for 30 mins later than initially scheduled and from 8:30Am up until 1:25PM no answer. I went into the store and called just to see if they were truly so busy no one could answer, only to see first hand the groomers hanging out and purposely avoiding answering the phone. SMH I walked up and the groomer at the counter said they would get my groomer. I waited 15 mins before someone came out from the back. So no one could have said it will be a minute? Or they are busy? Or We will take your dog now and keep them until the groomer is done??? The location started off good a few years ago and its like they higher anyone now a days off the street. Worst ever!!! Lost my business. read more

Not sure why the associates don't really like to help people? This was my third time coming here and it seems like the associates are always on their phones on the floor. I tried to ask one associate named 'selene' a simple question and her tone showed me that she didn't want to be there. She just said no and walked off pulling her phone back out, no "I can try to find something similar" or another better customer service response. Maybe kids shouldn't be working in places like this /: read more

Don't order anything from Petco. I ordered 3 cat toys ($34) online and indicated I would pick them up at the Petco on Caroline Street in Atlanta. Sunday evening, someone from Door Dash arrived with only one of the toys, the cheapest one. I tried calling Petco but they never answer their phone so I drove over there. A really rude man/boy said they sold the order to Door Dash and I'd have to contact them. What the hell!!! I called Door Dash and they said only Petco has the ordering information so they can't help. So tomorrow I'm going over to talk to their manager. At this point, I want my money back. If he/she won't help me, I'll calling their corporate office. I'm not going to let this go. The company at this location is scum. read more

Bellas 1st time at Petco. She is a rescue and is somewhat skittish. She did not have a probem with the staff and ony barked at 1 person, so it was a good day. She was cean and smelled wonderful. We will definitely be back. read more

I have been a customer at this Petco for years. Today, I went to get my dogs nails trimmed and waited an hour to get up to the counter. When I arrived at the counter the groomers would not speak to me. They were acting scared of my dog, when he is just the sweetest old man. They refused to see my dog due to my shot records being "expired" once I showed them the records and that they were not expired they FINALLY said they would see my dog. When they went back into the groom room they let another dog fixate on mine and bite my dog; the groomer did NOTHING, my dog went to correct the other dog and we got asked to leave. During the entire time we waited to be seen no dogs went in the groom room. Petco groomers do not want to do their jobs. I have had other problems with them on 3 separate occasions. Do not go here for grooming. read more

Terrible. Booked a 12pm appointment for my goldendoodle and was told it would take 3 hours. Took 4 hours and they didn't do anything I asked. The haircut has several tags of hair that were missed and nothing was blended in. The haircut is not what we discussed during consultation. I paid for a halloween special where the dog is supposed to smell like pumpkin spice and didn't get that either. When I asked to speak with the grooming manager, she was defensive, told me she thought the haircut was beautiful and if I didn't like it I could just go somewhere else. When I asked to speak to the manager she offered a refund as long as I was willing to drive back and give them my card. After 4-5 hours of nonsense I'm not going back for just $100 dollars. You can go to barking hound village for grooming... it's $60 dollars, takes less than 2 hours and they actually listen to customers. read more

The service has become below standard. One groomer snipped my Maltese and he bled out so they didn't charge me for that grooming. He didn't need stitches (thank God). He's 7 years old and he's been getting groomed since he was 6 months so he's well trained and never had the issue of a groomer snipping him and therefore leaving a scar. I've been going here for years with the hope it would get better. It's near my home so I kept hoping for the best. However the employees are rude, non enthusiastic, dry and horrible attitudes. If you don't enjoy grooming pets, just find another job. If you are gonna half do the job with no regard to the owners request, find another job. Petco grooming is pretty pricy and I don't mind paying but if the service is poor alongside customer service being bad, I can not continue bringing my doggie here. I've finally giving up on this location. Do better Petco. read more

Please update your payment system so that customers who pay with Apple Pay or other touchless payment methods do not have enter a PIN on your keypad. It defeats the purpose. read more

unfortunately we have to go to this store because it is the only store near us that we can get the Charlie Bear dried liver treats our dogs LOVE. I have not found a cart or a basket in this Petco in the last 6 months... and I have never been approached by a single person that works there... and i have waited at least 10 mins (only person in line) at checkout regularly... I walk in with low expectations.. so i am never disappointed. If you can do the same... it's tolerable. read more

This is the first pet store near me that I've seen genuinely care for their bettas. When I walked in and saw them I was shocked... out of pure joy. These bettas were lively and you could just tell they were well taken care of. I almost started tearing up as I saw how good shape these guys were in. Bravo to the young lady who takes care of them and a huge thank you from all the betta owners who also spoil their little buddies. Also, they had these beautiful rocks with Anubis planted on top! read more

Petco - Pet Stores Near Me - Atlanta, Georgia

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Took my dog here for a bath, and they never called me to let me know she was done. I even asked when I dropped her off what time to come back, and they said they couldn't give me a time and to just wait for the call. She was there for four hours before someone called asking why I hadn't come to pick her up. I won't be coming back. read more