The groomer there Brian has been grooming our dog for the past 9 years. Our dog is anxious and not friendly to people he doesn't know, specially in a new environment. Before Brian, we tried grooming him at many different places; however, no one was able to get near him, except Brian. He is amazing!!!!!! I don't know what we would do without him. He's irreplaceable and certainly a dog-whisperer, as I have heard people talk about Brian being able to groom the most difficult dogs!!!! read more

Second visit to this location. Staff is always friendly and happy. They always seem to be out of the kitten food I'm looking for but if you're in a pinch they have a lot of other popular brands. They are a little pricey compared to other online retailers. Their dog selection is huge, unfortunately the cat section is a quarter of that. I'll keep returning when I need an item ASAP because they are conveniently located to my residence. read more

We've brought our two dogs here about three times for theirr grooming routine, and they have always been gentle and have given the dogs a great bath and cut. I was glad to see that they were open the day after a major holiday, and the groomer went straight to work. While that was going on, I walked around to see what cool things that I could buy for my dogs. We have plenty if dry dog food at home, however I kind of wished I had bought it here. Instead I got three refrigerated packs of the 'just for dogs' frozen food packs. I figured that they both will like the beef and russet meal, and the turkey with whole wheat macaroni meals. Our goal is to keep the dogs as healthy as possible, and this dog food can't get healthier than that! I also got the three pack of tennis balls which is their favorite game. read more

Petco - Pet Stores Near Me - Annandale, Virginia

Nice employees. They've been affected by the labor shortage. On a plus note this is a fish and reptile friendly store. They have the lights my sons two serpents enjoy basking under. Being cold blooded can't be fun. They also always have frozen mice in emergency situations, and fish food and tank cleaners. Annandale is unique. Definitely watch out for aggressive drivers. Getting in and out of here can be frustrating. The store works for most pet owners. Also thank you to petco for supporting adoption of cats and dogs. That's the right and classy decision. read more

If I could give this petco location 0 stars I would. Please avoid taking your pets here for grooming or vaccinations. It's so unsanitary. The groomers do not care about our pets! You make an appointment at a certain time and it usually only takes 30mins for your pet to get bath etc but they make you wait an extra hour because they also take in walk ins that seem to be more important than your set appt time. Also they mistreat the way they cut the pets nail like no! The Vetco doctors and assistant do not help what so ever with information you need. I feel like they are there to just give the vacs and then bye. Please choose another petco they have them everywhere that are way cleaner and more professional! My dog got kennel cough from this location! read more

I have never written a bad review but idk what just happened. I'll preface that I've been working in pet stores, for rescues, and even in zoos for well over a decade. I know my stuff. Also another young cashier (male) saw this happen on 9/15/23. I went in for some Capstar. Before the re-brand, dog and cat 2-25lb Capstar was kept in one box. Now they have them in separate. It's the same thing. I went up to ask for a box since they're locked. I asked for the cat 2-25 but if it's not there, I'd take the dog 2-25. The cashier (female, short dark hair, wearing a mask) proceeded to make a lot of snarky comments asking if I'm willing to risk my cats and about how flea medication has warnings to not use with the other. I clarified that Capstar is not one of those and it's 11.4mg of nitenpyram in either. I even said I'd pull it up online to show. We went back and forth for a bit. They continued to argue but went to the box to look for the cat one. I found the information on the National Institute of Health site showing it's the same active ingredient and safe for cats and when I leaned over to show them my phone, they straight up screamed and fell back. I said sorry and they said "YEAH COVID". I told them I just wanted to show the page that shows it's the same... I bought my Capstar and left but maybe train your staff about how Capstar differs from topical flea medication so people running rescues aren't forced to pull up the medication websites for things that should be common knowledge to the employees (i had to learn it when I worked in pet stores too). Proof in photos that I know what I'm talking about and don't need to be demeaned by someone who doesn't. Also maybe don't scream at someone and maybe just ask them to take a couple steps back instead? read more

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I normally don't give a negative review, but unfortunately I have to this time. This is the third time I have come into this store because my wife said there is a certain dog food that only Petco has. I have a petsmart literally two minutes from my house in Springfield and still make the 15 minute drive to come here. As usual I go to the back of the store to pick up two 40 pound bags of dog food. Every time I came there is not a cart in sight. I could only imagine if my wife went here, what a struggle it would be to bring these bags from the back of the store to the front. I did it anyways with a bad back. When I arrive to the cashiers there is a gentleman in front of me being attended to by a cashier named Amanda on register one. I decide to put the heavy bag on the counter that is completely empty so I don't have to bend back down and aggravate my back. I still had to go back to bring the 2nd bag. Amanda yells to me "sir get back in line"! First of all, I'm not even near you or the customer. I literally placed the bag on an empty register to make it easier for me to bring it to her when I check out, especially when I have two big 40 pound bags of dog food. Unfortunately this was the THIRD time I have visited this store and she has done this to me. I told her about the cart situation, how far I had to bring these two bags with a bad back and that I literally was trying to make it easier for me to transition to the first counter when it was time to pay. She told me because of COVID and people dying you need to stay back there. Ridiculous. I'm fully vaccinated, never even went within 5 feet of her or her customer and she decides to be rude and impolite for the third and final visit that I will be doing to this store. I told her I don't appreciate the attitude every single time I came into the store but the third times the charm. Hear me out Petco. You can do much better than having her be the face of your franchise. She's rude, inconsiderate, and obviously doesn't even care about your customers. She said the reason they don't have carts is because they're $1000 a piece and always get stolen. She even said I could take my business elsewhere. Amanda, I would have loved to never write this review, unfortunately you have been rude to me three different times, and this was the final straw. Petco can hire someone much friendlier, more considerate, and helpful instead of someone trying to be rude to a paying customer who literally has never seen customer service as bad as yours in my lifetime. If I could give zero stars I definitely would. Thanks for the great dog food petco, but this cashier Amanda needs to go. She literally said I can bring my business elsewhere, which I gladly will. No apology, sorry for the misunderstanding, nothing. It's quite pathetic someone can ruin your great day with their demeanor. read more

The bathing/grooming here is top notch and really friendly. Our dog was ready on time and they did a great job. One weird thing is if you make an appointments for before the store opens it's a little bit of a pain to get inside. The store has everything you need for your pets and is easier to get to than some of the other locations. read more

I went in late yesterday, about thirty minutes before they closed, trying to find a cat carrier as I was on my way to Maryland to adopt a cat that needed to be rescued that night. The guy who helped me I didn't catch his name but he had a long beard. He showed me where everything was but went above and beyond and actually put together a cat carrier for me on the spot so I could have a bigger one for my kitty's long drive home that night from Maryland. Initially, I chose the only fully assembled one but then on my way to the register, I decided I should get one size bigger. Unfortunately, all of the other carriers were not put together. I told him my problem and without me asking him to put it together for me but just to cut the zip ties on it so I could see roughly how big it was, he said no problem, took the carrier into the back and about ten minutes later came out with it all put together for me. I was so happily surprised that he did such an amazing thing for me when I was under time pressure to get on the road and rescue my kitty. By the time he rang me up, the store was closed and he had to manually open the doors for me to get out. A lot of people might not have been so eager to fully assemble a cat carrier for me, let alone right before the close of business. So, THANK YOU SOOOOO much to the gentleman who helped me. I got my kitty and she was SOOO happy to have the extra room for our one-hour car ride back home. read more

I was driving by the petco in Annandale and decided to stop by and check it out. I'm glad I did!! They have a variety of healthy water plants as well as full tanks full of fish to choose from. I'll adventure to this Petco if the one in Burke is low on aquarium items. read more

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So we got some pets during the course of the pandemic and now have three cats. Needless to say we have made a few visits to Petco, thankfully this one is 1.5 miles from our house. What I really like and an very grateful for at this location is the awesome staff. Everyone has been friendly, knowledgeable and helpful. When our supplies are running low or we have a question about the right product this is the place we visit. This is someplace I look forward to visiting and have shared several photo updates as the kittens grow. Truly thankful for a awesome team. read more

Brian did an amazing job on my Yorkie / Schnauzer boy, thank you so much!!! He treated him so great, and did an amazing grooming! Thanks!! -Nicole read more

Petco - Brian did an amazing job!!! and the staff at Annadale location were so helpful in using my Vital Care & checking out. Thank you!! - Pet Stores Near Me - Annandale, Virginia

My kitten got vaccinated at this location. Dr. Erika Im and her team helped me the first time. Everything went well; Rabies, FVRCP and dewormer were done in just a few minutes, and I'd be happy to leave a 5 star review for her service. I came back for the booster shot a month later. This time, they took the kitten away and told me to stay in the waiting area. I decided to stand outside the service area just to keep an eye on my little fur ball buddy, and I was shocked to see that the doctor opened crate top door, put the crate upside down to shake the kitten out. When that didn't work, she opened the side door, put on a thick glove and dragged the kitten out. She gave the shot to the kitten, and I was not sure if the kitten go the full dose because he jumped off the table. Doctor's assistant had to grab the kitten and threw him back into the crate. When this freak show was over, I got an invoice with a note that said "Fractious behavior. Follow up with a full service vet for future services". Guess what, Dr. Shahinde Frederick, when you abuse an animal the way you did, it's going to be grumpy and uncooperative; if you don't like animals or can't handle more work for the day, don't touch an animal. Pet owners: please keep an eye on your pet when they perform service. read more

My partner and I began searching the immediate area for an associate after approaching the staff-less checkout area. We found Amanda with another customer, and kindly let her know that we were ready and we'd be waiting upfront in the meantime - no rush at all. Without any tact, and as she points to a leg injury, she crudely tells us "there's only 2 people in this store. I'll be there". That could have been said better, especially since we didn't rush her, but we chose to disregard the flippant tone in her words. When she arrives to her cash register, she haphazardly throws a piece of dog clothing out of her counter space and onto our item like she was tossing trash our way. She then looks at us and crassly says "YOU. Scooch back". Needless to say, we left the store that very moment as we felt incredibly disrespected. Her language, disrespectful tone and demeanor, and complete lack of customer service skills are extremely disappointing to see at a business that we tried to reincorporate into our shopping routine. This experience has solidified our decision to never patronize this store again. read more

We take our 73 pound yellow lab here for baths and teeth cleaning. We usually ask for Marie but both Marie and her colleague Brian are very good. They both have a nice calm way with dogs who are often nervous about being in a new environment. Appointment was right on time and they are very good about calling for pick up when done. Very convenient location with lots of parking. Can highly recommend. Bill Tinklepaugh Annandale, VA read more

Awesome sales online with a promise to save 15% with pick up over $50. Time and time again I order from here to go pick up, only to find one out of several items I ordered are filled. However, upon pick up of my 1 out of 6 items, I found that others are found throughout the store on the shelf for customers to purchase at full price. If this was a one time occurrence, ok...crap happens. But this is an on-going issue that happens repeatedly. Why am I wasting my time to put in an order that isn't going to be filled (that could be filled) and then have to drive to pick up one item, and find my items are there and then have to repay and then play financial accountant to determine what should be deducted from my account. And to add to it spending more time making sure the correct amounts are deducted and credited back. This is exactly why people are shopping on Amazon. The cashier was helpful in giving me the original price I paid online, after negotiating--but this is ridiculous; and whoever is managing this store needs to get it together. It's great they have a satisfaction guarantee of products--but that's if you're lucky enough to get your order filled. My pets can't try what Petco doesn't fill. I guess it's shame on me this time. read more

Petco - Email of only one item being filled, when then do have more in store on the shelf. - Pet Stores Near Me - Annandale, Virginia

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Petco offers food and supplies for pups, cats, fish, reptiles, birds, and other small animals. This particular Petco is a 'C-level' store, meaning, compared to some of the other Petco stores the items and selection offered are a bit limited. A good amount of items listed on the website are not carried in the store, but the staff here are still super helpful and friendly, and can direct you to another location readily. Located in the Safeway plaza off of Little River Turnpike, there are plenty of spots to park in the shared lot. +'C-level' store; limited selection +friendly staff! +free parking read more

This Petco hosts frequent adoption fairs with Tails High cat adoption where we fell in love with two kitties (Chubbs and Precious) and successfully made them our new furry family members so thank you for that Petco! The store itself could definitely use a good restocking when it comes to the cat section - I think the past 3 weeks I've seen the same litter box selection every time I've gone. They have great toys though and the store over all is very clean and organized, just needs more stuff. They also had a cute "free picture with santa" event for your pets. read more

Petco - All the things we bought in preparation for our new kittens! - Pet Stores Near Me - Annandale, Virginia

I was so excited to see that this petco location had the bacon treats shaped like a duck because it's been sold out at multiple locations I've contacted. HOWEVER, I can't believe what I saw when I opened the bag to give my dog a treat. There were multiple bugs inside the bag crawling on the treats. At first I thought I might've mistaken it as an ingredient, but then I saw multiple of them moving. SO DISAPPOINTED AND DISGUSTED. read more

Petco - A bug crawling in the treat bag (there are multiple) - Pet Stores Near Me - Annandale, Virginia

This location has the best grooming staff! We mainly use their walk in service for nail trims but recently decided to try the full grooming package. Our dog is very scared of everything and HATES nail trims, baths, etc. She does great with all of their groomers. When we first brought her there we had to carry her in from the car. Now she runs right into the store and we don't have to force her. It's a relief to have a good place that we trust with our fearful dog. read more

Not sure what has happened with this Petco. It use to be organized, you didn't see boxes piled everywhere to the point you can not walk down the aisle. My dog and I couldn't even get to some items bc boxes and items were everywhere. Someone is going to get hurt. When I first saw this mess I figured it was a one time thing. Each time I come here there are always boxes, just not to the point it was the past few times. Only a couple of the staff that checkout and on the floor are helpful and friendly. Really sad bc they were great people here. Management must have changed. Such s shame bc the grooming department is AWESOME!! If it wasn't for grooming I wouldn't step foot in this store. read more

Will (General Mgr), Chris (Trainer) and the entire Petco Annandale Staff have been extremely accommodating in all matters related to pets, particularly dogs and aquarium fish. We have been faithful customers to this location for almost 2-yrs based on their knowledge, understanding and compassion for their customers' questions and concerns. We have been very satisfied, thus far, and highly recommend this Petco for your canine and aquarium needs. read more

Grooming staff is very helpful and always is able to squeeze our dog in for a nail trim whenever we come in at the last minute. They also have great dog food selection. read more

We took our dog Hachi for a haircut and shampoo and Bryan the groomer did one of the best jobs on Hachi. We will be asking for him moving forward. Thanks Bryan for a job well done read more

They insult people!!! They show no respect to customers!!! I almost want to call the police as the female cashier said I was stealing products as I checked out at the counter. The things went like this: I placed an online order for a singe toy for my cat. And I picked it up in store, checked out in person and showed her the online order. She rudely said I was stealing it because it should be them who pick up the products. What the hell??? Stealing is to pick up products and silently go out. I was checking out at the counter! Admittedly, the online order is a bit cheaper, but you cannot insult customers because of the lower price. Will never go there again. Guys, if you don't want to be insulted there, don't go. It's not a pet store. It's hell!!! read more

Petco! I went here to look for a 2kg puppy food but i didnt see any. So i went to safeway and i got what im looking for. I dunno if i just didnt see it in petco or they really just sell food in larger amount. read more

Love the new Petco. This store is very clean and have a great variety of food. The staff is always very helpful. I have brought my 170 pound Newfoundland there to be groomed and they did an amazing job. The only improvement that I see they could do is make the checkout area better. read more

This location was pretty good compared to most Petco's. It's a medium-size store but they seem to have a little bit of everything in it as well as a pet grooming salon. The store was clean, the service was fast and polite. I will drive out of my way to go back to this location instead of the one closer to me just because the experience was so much better. read more

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I love this location. The staff is always friendly and helpful. It is always clean, even the restrooms and I've never been worried about what I see as far as the animals go. That's saying a lot for this big box pet stores. If you need a local pet store location I'd recommend this one for sure. read more

I was SO excited when I saw this PetCo. I loved seeing another option besides that pet store down the street. Putting a PetCo there was an excellent idea. The place looks great! Lots of nice dog stuff and Im excited to go back with my Rotties. I do look forward to shopping at this store but my first trip wasn't productive. I went in looking for a very basic UVB bulb for my Tortoises about 2 weeks ago. The bulbs are usually readily available at PetCo but this location did not have them. The only UVB option they had wouldn't work in a typical reptile Dome fixture. The reptile supply section was pretty bare in general but I hope it's just because they're still new. Reptile people need stuff too! They did have some cute baby Ball Pythons tho :) I unfortunately had to go down the street to buy my bulb. read more

Was waiting in line for 30 minutes. There was a lady at the register but she had her back turned to us, she could hear us talking but never acknowledged anyone. We just left without spending our money here read more

Great Petco store. Large store with wide variety of stock to fulfill your needs. Aisles are clean and organized and employees seem competent and are friendly. I came to bring Charlie the tzu for his rabies shot and tags. Grooming is popular here. I saw two other beautiful shih tzus and asked the woman where she took them since I was searching for dog groomers and she said she took them here. I was shocked in a good way. Check out their featured pets for adoption. read more

::This review is for the grooming department:: I went to this location despite it not being the closest one to me, but after reading the great reviews (especially about Brian) and being discontent with the Petco in Burke, I decided to book an appointment here. From the moment Brian came out to check us in, taking the time to get acquainted with our schnauzer (Bella) and give us his recommendations for grooming styles, I knew she'd be in great hands -- I was not mistaken. Bella had missed her regular grooming appointment by months but Brian made her look perfect, just they way we wanted. Bella was not traumatized coming out of this location as she was with other locations. Overall, hands down best groomer we have visited yet and I am glad to have found Brian to take Bella to every time from now on since we know she will genuinely be taken care of here. read more

We got two baby guinea pigs from this location and they came home very sick. One has pneumonia and the other ringworm. While the store has a money back return policy if animals are sick, that doesn't work when the animals are kids' pets, so we've had to foot a big vet bill and hope for the best. read more

There is one gentleman that is great. Unfortunately, I don't remember his name. The rest of the employees seem unhappy/miserable with their jobs. Not very friendly, not very knowledgeable about anything really. When I asked were certain brands were sourced from, I was looked at like I had three heads. When I asked for something similar to one kind of food, I was pointed towards Blue Buffalo. I would never feed my pets Blue Buffalo, and even more so, I don't know how the hell Blue Buffalo is anywhere near close to a food that has whole meats and organ meats in it! More recently I called and asked if they had a self-wash and I was told no, but all of Petco's unleashed locations do. Guess what, that is not true! Waste of my time. read more

I was looking for a pet for my Nephew, he really needed a pal. I have to say Chris, "the fish guy" was awesome. It is hard to choose a pet for someone else, Chris took the time to tell me all about the care and temperament of the ferrets and which one would be the best fit for us. He spoke to me more than once and went above and beyond! He not only made a little boy very happy , he found a great home for this little girl. Thanks again Chris, It is obvious you do more than Fish. read more

A REPLY TO Jennifer about her "pictures with Santa" Yeah I remember this... I was there... your dogs were not on a lead and you were not watching them you were talking to the adoption group, of course something would happen. AND one of the female managers (JAY) caught your dog as it was trying to run out the door, again YOUR DOGS DIDNT HAVE LEADS!!! And it was COLD outside that's probably why the group was inside and the two events were away from each other. Everyone saw what happen even the Store Manager ADAM saw, it's funny that your story is so different from ours. SO before you go complain about this store and the groups they bring in check yourself first!!! And put a LEAD on your dogs. This is a great store, the staff is great, don't let her review mislead you. Love coming here!!! read more

This is a small store and I can tell there is not much traffic in/out of this place. Since it's tucked away in a small suburban strip mall, it's understandable. It's a very clean store and I absolutely love the people who work here! They are all super sweet and helpful; there is always someone greeting you with a cheerful hello or someone asking if you need help. If you happen to ask a question that s/he does not know, s/he will find someone who will ASAP! I can also tell they LOVE animals themselves when they ask you about your own pet and tell you about theirs! It is always a joy coming here. read more

I had to take my 3 yr old very long haired cat for his first ever grooming and they were great ! He had horrible mats and doesn't have a scratch on him and doesn't seem to be traumatized in any way.He's a little patchy but believe me, the mats were really bad! Shame on me for letting him get that bad. I will definately be taking him back. He looks kind of cute this way, I may keep his hair short for the summer. read more

Staff was super friendly. Even though she had box full of cat food to put out to the shelf, she stopped to ask if I needed help. I felt bad for interrupting her task, but she seemed unbothered. And physically took me to the aisle and assured that I found what I needed. read more