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    2 months ago

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    Central Bark Doggy Day Care

    Central Bark Doggy Day Care

    (29 reviews)

    I've been bringing my dog to Central Bark Doggie Daycare in Broadview Heights for grooming for over…read more10 years. In that entire time, I have never missed a single appointment. Even when they've canceled on me at the last minute and put me in difficult situations, I continued to support them and even referred others. at the This is no reflection on the groomer. I am hoping they didn't tell her. About a month ago, my younger brother passed away unexpectedly. That same week, I missed a grooming appointment -- the first one I've ever missed -- and realized it about an hour later. I immediately called to reschedule. Instead of any understanding, I was told I would be charged a $35 rescheduling fee. I explained the situation, apologized, and even offered to tip the groomer extra. The woman on the phone was rude, completely unsympathetic, and told me they could not book another appointment unless I paid the fee, even offering to charge the card on file. I declined and then emailed the owners. It's now been about a month, and I have received no response. I understand policies exist, and I even understand that the employee was likely just following them. But as a business owner myself, I also understand that there are moments where compassion and common sense should outweigh rigid rules -- especially for a loyal customer of over a decade. I don't typically leave negative reviews until I've exhausted every avenue with management, but the lack of response speaks volumes. For the sake of a $35 fee, you've lost a loyal customer of 10+ years. That's incredibly disappointing. Do better, Central Bark.

    This is the only daycare I would send my dogs to. The staff are sweet, informative and all around…read morewonderful!!! They truly love the dogs in their care!

    Pet Wants - groomer - Updated May 2026

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