Called about a bird that we were very interested in. The lady said she would put my name on it and…read morewe had 24 hours to claim. We went there way before the 24 hours was up and they had sold the bird to another person thinking that it was me who was buying it. Do not recommend this place at all. If possible I would give zero stars.

Blessed to have this wonderful pet paradise close by ..best staff and service for our cockatiel!…read more Every visit is always enjoyable! Come check out their many talking birds awaiting visitors to come say "Hi, hand-raised birds, small animals, and reptiles ranging from rabbits, geckos, special squirrels and snakes, a visit that will have you coming back.

Willoughby store is clean, well stocked and each person is helpful, pleasant, knowledgeable. They…read moregreet me everytime. I walk in and check with me as I shop. When I do pick up orders my items are well packed and in stock. This store is my favorite Pet Supplies Plus in the area!!

Decided to try this location for their grooming services as other groomers have had trouble cutting…read moremy Yorkie Poms nails. I wish I knew the groomers name, but she did AWESOME! She didn't make a big deal about cutting my dog's nails and mentioned that she just had another colleague hold her while she cut them. She also did an awesome job on the cut. This was a new style for my baby, but I really like it. She seemed to be really good with my dog. She was done in about 2 hours and gave me a promo code for the luxury shampoo and conditioner add on so it was free. The store itself is nice. It feels a little smaller than other Per Supplies Plus, but maybe that's just the layout. But it seemed clean and well organized. They have three self serve wash stations which looked really clean and were labeled as disinfected. My pup made a boo boo on the floor as we were departing and the workers were really kind about picking it up. I'll definitely be back. This was probably the best grooming experience I've had in a while with my baby and the prices are great!

Firstly, the store location can be tricky to find the first time…read more But, you walk in and feel like family right away. You are not just another dollar, your a friend when it comes to the store. It has my business

if you have basic care experience and knowledge, need i say anymore? this place is horrible…read more reptiles and others have been kept in horrible care for years as far as the reviews go...if that gecko isn't dead then it damn sure is not healthy. Humane Society and Willoughby police were contacted already and have received numerous complaints but the place still seems to be in business. Owner is kind but nasty and in denial when confronted. Stop giving these people money to mistreat and kill off more animals. If you care for your own animals and still financially support this place, you are apart of the problem and you are helping continue this cycle.

I just got my first purebred shih-tzu puppy & knew I had to stop by The Posh Pet Boutique to see…read morewhat I could get for my sweet girl. I was greeted immediately when I entered the store & was offered help when looking for the right size harness for my puppy. They really care about helping you find the right items for your four legged best friend. I also got my puppy a little "Birkin" bag from the designer toy section & she loves it! The Posh Pet offers not only toys, clothing, artwork, jewelry, & other accessories for you & your pet but they have a grooming service as well! I got to meet the owner & she was very helpful & kind. I will absolutely be stopping in frequently with my new puppy. The employees care about making you feel welcome & make your shopping experience special & unique to you & your pets needs! Thank you Posh Pet!

I took my two dogs here for grooming for the first time, and the experience was great. The staff…read morewere incredibly friendly and welcoming, and they did an excellent job with the grooming.

Worst customer service ever, requested assistance from register to have someone paged to help,…read morestood waiting for 20 minutes with no help, cashier just stood there playing with phone

I can't recommend this location enough! The staff is very knowledgeable about the animals and the…read moreproducts they carry in store and you can tell they are animal lovers themselves. I really appreciate Ally and the guy last night on 11/10 who helped suggest me products for my Syrian hamster that developed wet tail. They were able to help me with explaining what I needed to help her and were very knowledgeable about the subject when I wasn't. Ally is amazing and she always has such a cheerful attitude and is more than happy to help whenever I have questions. She really is phenomenal and I can't say enough about how amazing she is! I came into today because I was hoping to get a disposable container to take my hamster to the vet in since what she has is contagious and I don't want spreading to my other hamsters, and they let me have a carrier box to take her to the vet in. I am really grateful! This store goes above and beyond. I also will say I have gotten all of my hamsters from this location and have been coming here for years. The hamsters are so well behaved and personable. They also have many options for food and treats. I would recommend coming here for your pets needs!

I love this store! Friendly and helpful staff, prices are good, and they always have what I need.read more

Everyone there is very helpful. They have what we need and have a very large variety of other…read morethings you probably do not need but you end up buying. And Thank You Curbside pickup!!

Very caring doctor and staff very much appreciated. Very affordable, didn't have to wait long to…read moreget an appointment.

The staff at Lake Humane Society are purr-fect!…read more I have contemplated about getting a cat for a few years, but never was proactive in doing so. About a month ago, a friend of mine sent me a link to cats that she knew I'd like, which happened to be at Lake Humane Society. On a whim, I decided to submit a inquiry form, never assuming that they'd contact me in less than 24 hours and ask me to visit within another 24. Within 48 hours of submitting my inquiry form, I was at Lake Humane. Going in so soon was honestly a bit nerve wrecking, and due to my trepidation, the staff member suggested that I took my cat home on a foster agreement, rather than adopting so that I could see if I truly was ready to be a pet parent when and to ensure that my prospective pet and I were a match. My cat came already neutered, with his shots, and the staff members were kind enough to clip his nails for me (as I was nervous of doing so myself). In addition, they provide you with a voucher to take your new furry animal to any vet in Lake County, free of charge, as long as you visit within 3 weeks of adopting (in addition to providing you with a years worth of flu shots). If you need any materials for your animal, you can purchase it in-house. I got a scratching post, toys, furniture, carrying case, cat food, and cat nip, all from the society for a very affordable price. I genuinely have nothing negative to say about the Humane Society. My entire experience was a great one. While I have no aspirations of getting another pet, if I did, I know where I'd go.

Great locally owned dog store in Mayfield Village. The owner is so friendly and truly cares about…read moredogs. The products she sells are so cute and durable! Some products even have proceeds that go towards helping shelter dogs. She also has a donation bin for all used dog items! Definitely a great place to stop!

We love this store! Our friend recommended this store to us. It is a small store but it has a good…read morebalance of dog products. The owner is super nice and has a lot of knowledge about dogs. She offers a lot of insight on many subjects. I HIGHLY recommend this store if you are looking for personalized service plus a great shopping experience.