Do not take your dog here for grooming they are unprofessional and do not know what they are doing!…read more Shaved my friends sheep dog way to close and cut him up, poor puppy!!

Wonderful staff and very helpful in finding the right foot for our Cats and Dogs. Would like to…read morethank Gwen for her patients and helpful service when it came to finding the right food for our Diabetic Cat. I recommend this shop to everyone. Thank you so much, we will keep coming back.

They did an excellent job with my two year-old border collie. She never gone to a professional…read morebefore and she was excellent. I like the fact that she was alone in the back so she's not distracted by other animals. I will definitely call them again soon.

BWD was highly recommended to me by the folks at Pet Circus on Bank St. I have a senior dog and the…read moreBWD team have been absolutely wonderful with her. Not to mention the convenience of having BWD come to me via their mobile grooming van. Great business, great employees, great service!

Groomers Touch is now located in Orleans. Jessica has groomed my 2 current dogs from puppies…read more Always a professional, pleasant, friendly and happy dog environment. I take pleasure in booking my visits way ahead to ensure my dogs look and feel great. Jessica always returns calls. My dogs love her.

Best groomer my dog has ever been to. Took us a while to figure out the best cut for Taz but after…read morea good talk and lots of photos as examples Taz got his best cut ever. I highly recommend them.

I left my dog here last week for 9 days while we went on a trip. On the morning that I was supposed…read moreto pick him up, I received a call that something was wrong with his eye. I immediately picked him up and was shocked to see A DEEP HOLE in his right eye. It was swollen almost shut and covered in pus. I couldn't believe how bad his eye was and that no one had called us! We rushed him to the animal hospital where we were told that the cut was so deep he needed to see a specialist. He was obviously in a great deal of pain so the hospital had to give him pain killers while we waited. He had emergency surgery today which cost us $4000 and there is no guarantee he won't lose his right eye. The doctor confirmed that this had happened several days prior and had been getting worse. I am outraged that no one did anything while he was in their care. Photos taken show that his eye was obviously infected days prior and no communication was given to us or his emergency contact. Do yourself a favour and book somewhere else. Even though management refunded us for his stay, the mistreatment and neglect of animals like this is not okay.

I don't trust my babies with just anyone, and I feel so at ease leaving them here. It's obvious how…read moremuch the staff here love the animals. The price is amazing, and the pet journal add-on lets me see how my little ones are doing! This place is amazing, not very far from Ottawa, and the cats are having a blast!

I had an amazing experience at Christine's!…read more Our lovely little fluffy kitty was terribly matted and we couldn't brush a lot of them out, let alone cut them out. His claws made that a tad difficult (like Samantha's kitty mentioned below!). We had about a 5 minute wait when we got to Christine's, and there was Christine, another lady and a young girl (about 12 who was off on vacation!) who all were super pleasant and just adored our cat. There were several other cats and dogs there who were all lovingly attended to. It only took about twenty minutes to clean up our little guy (shaved, trimmed and brushed) and only cost us about $20, which I thought was very fair. My only issue was that I couldn't find the correct address online! The address listed was apparently out of date, so we had to walk down Bank St. with a howling kitty until we found the "new" location. Don't worry Yelpers - we made sure we've got the right address posted on here! :)

I used to bring my pooch here - it is true the waiting times are not long…read more But that might tell you something. They do an acceptable job, although they don't pay attention to detail the way my former groomer did (see Dogfather review - boy do we miss her!), but pooch looked cute enough. They don't clean ears unless you ask, and my dog will probably never look as wonderful as shown in pic above (taken in Toronto), but Christine's is in my neighbourhood, so it was convenient. At some point, they decided they would raise their prices, and not tell me- in fact, they DOUBLED their prices. My dog weighs 15 lbs, is well-behaved for groomers, and her hair is never very long as she is groomed regularly. They decided to charge almost $80 for a wash and brush (not a full groom folks!). When I suggested this was exorbitant, not too mention almost double the $45 they were charging before, the not-so-charming man at the counter shrugged his shoulders and said prices had gone up! When I said I wouldn't be coming back, as that is a ridiculous sum, he merely shrugged his shoulders again. Christine herself witnessed this conversation, and didnt say a word. Needless to say, I wont be going back, and having lived intermittently in this neighbourhood for over 30 years, I am telling everyone I know... PS my amazing former groomer - in Rosedale no less- charged less then these folks did BEFORE they raised their prices. Gee, who knew OOS was so posh? Next thing you know, I'll be spotting Jeanne Beker on our streets!

I cannot begin to tell you how great this place is. The know their stuff. And basically I do…read morebelieve they are kind people. My dog is a special needs dog as she was hit by a car in 2013. She has "issues". But she has no "issues" coming here. She trots right in and gets snuggles and cuddles and forgets we even exist. Lol Their work is amazing. Marley is a Silky/Yorkie Terrier, so thats already a labour intensive job. And we don't like her Yorkie'd up, more just a hair cut. So I know they can do Yorkie; they can also just do a cut without any deviation from what we want. So comfortable dog, great do, local to me, friendly people and a reasonable price. I couldn't really ask for anything more!

After a very bad experience with Pet Smart, I decided to try out my friendly neighbourhood groomer,…read moreand I must say, I was nervous for no reason. My pet needed a major because of all the matting and the groomer explained to me exactly what look I can expect after the session. So no surprises, which I'm all for when it comes to grooming. I would definitely be coming back.

Unethical & unprofessional. Do not take your pets there…read more We had an appt for 3 pm. I called them @ 2:45 p.m. to advise that we would be late by approximately 15 minutes. They said no problem, just be here before 3:15 p.m.. Not even 5 minutes later the office called me back & refused to see Stormy (13 year old shih tzu) because he is old & is too sick to be able to see him. We were 5 minutes away by this time. I was crushed. Stormy is really not well & they refused to see us, even with an appt. We would have been there by 3:10 p.m. This after my regular vet couldn't see us in a timely manner so they referred us to the Carling Animal Clinic. The Carling Animal Hosptial tried to send us to the Ottawa Veterinary Clinic at Carling, but they charge 2x the $! How could they refuse to see my dog because he's old & has too many symptoms?! It's unethical & unprofessional to say the least. If they did it to me, they will do it to others.

Their website says that they take new patients (top of their website) but the receptionist says…read morethat they take only healthy new patients. So in order words, you take no patients right? because why going to a vet if my pet is healthy. Ridiculous response from an rude receptionist who should not work in a vet hospital. When you're dealing with a sick dog that has cancer you really need more compassion.

We've been going to Pucci Parlour since rgey opened. The staff is friendly, and caring; aspecially…read moretowards your pet(s). Our pups always enjoy their visits. The grooming itself is very progessional; above any description we could have defined.

Have been there many times and was ok, no paying attention to customer requests. Appointments are…read morealways mixed up and the new staff for this year are not trained at all it cutting hair. the cleanliness of the place is in now way up to inspection code. Go elsewhere especially for what you pay and get in return.