Excellent service. I will go back with my 2 other dogs. This is the only groomer that my Morkie…read moredidn't react when his paws and face were groomed. Merci infiniment à Ling Zhnen qui a fait un excellent travail. Je la recommande fortement.

After using TLC for over 5 years, I've had issues with the new apprentice. I had YuYu after Marty…read moreleft and one appt they wrongfully gave me the new apprentice which I never recognized because she was also asian like YuYu. I told them I did not want her again because she really did a bad job. Again I noticed my dog has issues with too much hair over his eyes, big front legs never groomed and very hairy chest. I've explained to them I need to book an appt to get a driver when I have to go and wanted to book an appt for this Sun for about approx. 15-20 min. to touch up the issuesI was told to come around 12 (noon). I kept calling to maybe change it to Sat but they never call back. Finally I was told today it's impossible for Sat and not to come on Sun until the apprentice calls me Sun morning. The new management does not understand the issues they give me. - They could have explained that YuYu does not work on Sundays anymore but simply misrepresented using the new apprentice who is not good at all. Never finishes , never goes over her job for touch ups, etc. If I was informed that YuYu was replaced with apprentice and did not work on Sundays, I would have changed the day to Saturday. It is so simple but they tricked me again.

Went into this store after a fun afternoon at the dog park and my pup loooved all the smells and…read moretoys. The lady (owner, I think?) was extremely helpful in picking out toys that are both fun and durable for my power chewer. One of the toys even came with a lifetime guarantee so that when (...and it will only be a matter of time with my determined doggo) he finally destroyed it, they will replace it with a new one. Nice selection, great service. I will definitely be back.

I first visited the store on the summer 2014 and I instantly fell in love with the store not only…read morethey carry everything you will ever need for your pets but they have the most amazing staff, they are super friendly and knowledgeable. They go out of their way for every single customer to find what they are looking for but most of all they believe and support rescue and that to me is the # 1 thing. They love their job and you can see that when you visit their store. Shannon the store manager is awesome; she is always ready to help you out.

Took my small 16 lbs dog for the first time and never again!. If you have a anxious dog that does…read morenot like to get groomed, this is not the place to go. My dog was excessively restraint which caused broken blood vessels in her eyes. The experience also traumatized my dog that left her trembling and walking around with her tail between her legs for several days after the grooming session. I would have appreciated the groomer to contact me to tell me she could not manage my dog as opposed to force her like she did. I can appreciate she wanted to get the job done but there is a limit! This caused my poor dog a lot of arm.

Très satisfait ça fait mon deuxième caniche miniature que je leur confie régulièrement, j'ai eu une…read morecaniche âgée qui a été souvent toilettée, avec de belles coupes féminines et là j'ai un nouveau caniche très jeune qui adore Roxy, deviens très excité dès que je me stationne près de la boutique et entre en courant retrouver "Matante" Roxy, lol ! Elle lui donne aussi un très beau style vraiment un look "petit gars" qui ressort sa personnalité !

Staff are very kinda, and they gave my dog the best haircut she has ever had. I'm extremely…read moregrateful for their service. I never leave reviews but this place deserves one.

Fabulous care of my dog. Great business and nice to support a local shop. Prices are reasonable and…read moreI will be back!

Ma petite caniche a toujours aimée comme elle est bien traitée, surtout par Annie ! Toujours un…read morerésultat impeccable elle sort de là toute fière et belle pour son papa !

Doodles don't shed, instead they mat. I took our doodle Hayley to O'Spot with the instruction not…read moreto cut nor trim but instead to comb or to brush out whatever they could. They worked on her far longer than I expected, but charged only what they had quoted, which was far less than their job was worth. And they removed mats far tougher than I thought possible. They also gave me a realistic appraisal of the mats around her neck, that in future, those mats may need to be cropped. They seemed savvy and caring about dogs. I will be taking Hayley back to them. BTW, I am generally not a fan of grooming dogs. (I don't know why they've shown me in San Francisco...I'm in Chelsea, Quebec.)

We had Michelle for a few times now. She is such a caring gentle soul and our cats love her. she's…read morealways our top choice if she's available.

Michelle has been providing cat sitting/visiting services for my four cats for quite a while now…read more She is WONDERFUL! The cats love her and she sends me photos and updates every day. I would highly highly recommend Michelle!! (FYI - I don't know why YELP is listing my location as San Francisco - I'm in St. Catharines, Ontario, Canada)