The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

I have been a customer for years at Lucy's and have never had any issues with my dog boarding…read morethere. The last 2 times I have picked him up, he had lost a significant amount of weight. This most recent stay, my dog was completely emaciated after staying there for 10 days. I could see every rib and bone in his back and haunches. I am disgusted. There is no way that the staff could not notice how visibly skinny he had become. I should have been notified if he wasn't eating and they should have taken him to the vet next door. Instead, I received a report card saying that he cleaned his bowl every day. That is impossible. He eats the same amount at home and gets the same (if not more) amount of exercise. He was completely neglected by the staff and the amount of weight he lost staying there is criminal. The first 2 photos are how he looked before Lucy's at 70 lbs, the second 2 are after Lucy's. I will never take my dog there again. Ever.

What can I say. But pure love for the animals. I feel like…read moreshe massages my puppy dog every visit. She comes home feeling relaxed from her grooming. My Phoenix is wired hair but had to be shaved due to my kidney transplant. She groomed her but made her look beautiful with short hair. So much that my dog loves to go get groomed by gloria.

I've been using Bark for several years. Gloria is sweet, patient, and very professional!! Her…read morefacility is immaculate!! She loves & pampers my fur babies!!

I've been taking my 2 short-haired mixed breed dogs here for nail trims for over 2 years. One is…read moreextremely nervous and the other used to get a little nippy when his front paws were handled. These days Sergio is the groomer at the Tezel Rd location. He's patient and gentle and does a very nice job clipping and filing our dogs nails and trimming the hair between their paw pads. The price is very reasonable but they only take cash or checks. Sergio takes drop-ins for nail trims on Tuesday and Wednesday mornings.

I took my Shih-tzu to your tezel rd location. my dog was there for about (4) hrs. when i picked…read morehim up he did not look like my dog. He had all of his hair shaved off and my dog was traumatized. He has not behaved like himself. He seems scared. Sergio said he was aggressive and had anxiety. It's apparent whatever Sergio did to him affected him emotionally, and mentally. i will not be back.

I was very happy with their service. The receptionist was very kind and friendly, and the groomer…read morewas professional and skillful. I'm definitely going back!

When we are in Texas we always take out dogs to Metropawlitan Grooming…read more The head groomer is always really gentle and we fill total relaxed in his hands.Daniel company always polite and courteous.Highly recommended Metropawlitan grooming

DO NOT GO HERE!! these people will steal your money!!! they will tell you AS YOU PAY AND PICK UP…read moreYOUR ANIMALS that they "added" some extra things that will lengthen the bill. My dogs had "fleas" but we give my two shih tzus flea and tick medicine every MONTH. There is absolutely no way they had fleas from our house or yard which means they could only get fleas at this establishment. But instead of calling us and letting us know that they went ahead and "dipped our dogs for fleas" they did it without us knowing BEHIND OUR BACK and then made us pay the extra service WE DIDNT ASK FOR. If you care about affordability as well as compassion and kindness this is not the place for you.

This was my first time taking my girls to get groomed there. Making an appointment was easy. I made…read moreit online. Checking in took a while due to the amount of owners and pets waiting to check in, but once we checked in they took the dogs to the back pretty quickly. I have two shih tzus. One is 13 years old and the other 8 months. Let's start with the 13 year old's haircut. I loved it. They did a great job. She usually has issues with her feet being messed with, but they were able to trim them. The 8 month old: great job. Except! They cut her ponytail. I've been growing her ponytail (top knot) since she was three months old. I specified not to touch her top knot and I was so disappointed when I picked her up. I know its just hair and it will grow back, but I even took her with a ponytail to trigger, the I'm sure busy, groomer not to touch it. I should have known that they were going to be too busy (6 dogs being checked in at 10am) and something was going to go wrong. They would have gotten a four star, but that mistake was just not good. Parking is available on site. They prefer cash payment (I was told over there phone, yet the three people ahead of me paid with card)

My experience at petsuites is strictly daycare, but my dog loves to come here for day play. Yes,…read moreit's expensive, and they will charge you for anything extra. However, obviously daycare for your pet is a luxury! It's easy to schedule, drop off, and pick up your pet. The front desk can be slow moving if they're busy, but the staff is always very kind to my dog. I appreciate being able to watch my dog play through the live cameras. I have caught lots of cute moments of my dog playing and interacting with staff members. Including one of the employees picking him up and rocking him like a baby!!! LOL! So, yeah, it makes sense why he always wants to go back!!!

Many activities and photo shoots! So much interaction with your pets while at PetSuites! And if…read moreyou go just mention LAYLA referred you and maybe your pet and LAYLA will receive free gift! LAYLA just celebrated her 1 year anniversary with PETSUITES! Yay !

Very happy to have found Scissors and Suds. I was a bit wary, at first, because the appointment…read morescheduled was very open, sort of like between this time and that time. Also, when I walked in, they had me put my dog in a crate. So, I left her there to get her grooming, but I was worried. Needless to say, there was no reason to worry. Firstly, they finished sooner than I thought , and my dog was waiting patiently in the same crate, when I arrived, and she looked and smelled perfect. The ladies that attended me were very approachable and her groomer followed my grooming request. I'll also add, that right after I arrived, there must've been at least four more people dropping off multiple dogs, so it seems the Scissors and Suds has a good amount of regulars. Best part, there wasn't a wait of a week to get my dog groomed. They took her the same week I called.

This place is outstanding. If you have a four legged family member this is the place to take them…read more From the moment I walked in I was treated with respect and kindness. The staff is so professional and comforting. I've been using the same groomer for the last two years and now I found a better place to take our Shakira. I told the groomer what I wanted and not only did she listen but knocked it out of the park. Doesn't matter where you live if you love your pet go here. You simply won't be disappointed. No need to try other places these folks treat your pet as if it was their own. Thanks guys for going out of your way to make me a believer. Please give this place a try if you really love your pet, you won't be disappointed. Javi Q.

Warning! Do not take your fur baby here unless you want a full shave dog. They listen to what you…read morewant but do not do it. They do what they think is right. I have a friend who is devastated to the outcome of her dogs hair. The manager is very rude and likes to throw threats to you when explaining what there mistake was. Do not waste your money they are very unprofessional. So sad you cannot even trust a groomer with your fur baby and to get a good quality cut. Lazy Lazy Lazy they shave and go. 1st time here and Last time here. Review doesn't let me give 0 star so unfortunately I have to put 1 star and not deserved.

The right side of 10 year old Molly's face/neck when the groomer brought her out to me. Not a word…read morewas said to me about the clippers cutting her! I will not use Pretty Pooch again. I suggest you look elsewhere for your precious fur babies!