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PetSuites Westover Hills

3.6 (22 reviews)
Open 6:30 am - 7:00 pm

Services - PetSuites Westover Hills

Pet boarding

Private dog training

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Diana G.

I love that they opened a pet suites close to me. My dog loves going to daycare. She plays all day. When I pick her up, she's so tired. She starts snoring as soon as we take off. They have a kiddie pool and she sometimes leaves still wet since she loves water. It beats her being at home all day without any interaction. They have good prices and discounts for military and first responders. They do also have training and boarding. I did one of their free training sessions and really liked the trainer. The staff is super friendly. They are quick to take care of you when you arrive. The place is clean. I did see a cat room for those that need to board their cat

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Kyla S.

PetSuites did a great job with my 1 year old black lab. He is not fixed so he is unable to do the group play, which I knew a head of time, so I payed for him to have an extra potty break/walk. Customer service is very good! With the package I purchased I received a photo once a day while we were gone also! We got one of the "luxury suites" so he had a bit more space, we were happy with his stay.

Lilo at PetSuites
Austin B.

Absolutely love PetSuites. We left my little girl pup for 11 days and she was beyond well taken care of. We paid extra for updates and photos everyday and we couldn't be happier! The employees are very gracious and provide a high level of customer service. I have no fear of going on vacation anymore knowing my baby will be in great hands!

hallway
Katy N.

I was very disappointed in petsuites. The building itself is new so it is very clean and inviting. I felt confident that I could trust my pup in their care. But I was mistaken, my pup came back skinny to the point where I could visibly see the outline of her ribs and her toys were played with by other dogs. I understand they can't force a dog to eat, but I feel they should have informed me during her boarding that she wasn't eating. But no, I didn't receive any update or notice during or after her boarding. This starts to make me doubt if they even played with her or gave her enough to eat during her stay. Even when I picked her up I didn't receive any word on how she did or how she wasn't eating. I also believe they are very understaffed because every time I went to the front desk there was no on there. It seems they take in too many dogs for them to handle. I understand things happen but I feel they should've communicated more on the issues at hand. Definitely not sending my pup back their for boarding again.

Kobe after play day.
Gina C.

PetSuites Westover Hills exceeded our expectations. We had a last minute event come up where we needed to drop off our dog for a few hours while juggling work and other life events. Not only did PetSuites accept our fur baby with short notice, they shared that he first play day was free!! I was so impressed with this policy and their evaluation and handling of our Shih Tzu. He's a bit spicy and anti-social and shows fear aggression. The establishment understood his personality, was patient and allowed him to warm up to them vs immediately turning him away. We picked him up 8 hours later and he seemed happy and exhausted from the day activities. I have two more services scheduled for grooming and boarding this weekend. Thank you PetSuites!!

Tuesday - Nails trimmed too short

*Disclaimer: this post is going to be long. Bear with me, please. * Over Labor Day weekend, I boarded my dog at PetSuites Westover Hills in San Antonio, TX. I have boarded her there many times before with no issue, and expected this time to be the same. She was picked up by my husband, around 10:30 am Tuesday, while I was working. Strike # 1 was when he realized she was limping a couple hours after picking her up. After some investigation, he noticed they had trimmed two of her nails too short during her bath that morning, immediately prior to pick up. He let me know about this right away, and on my way home from work I called PetSuites and made them aware of her nails being trimmed to short. Strike # 2 was when I arrived home from work Tuesday evening around 5:30 pm, I was loving on my dog and noticed a bleeding wound on her neck. I immediately took a picture and sent it to PetSuites. They denied knowledge of the wound or it's source at that time (we suspected a dog bite) and offered to call me in a week to check on her. The next day, Wednesday, I came home from work and noticed two more wounds, one on each of her jowls. I was frustrated, but cleaned her wounds and carried on about my evening per usual. Thursday morning, I woke up to a literal bloody mess of a dog and decided I'd had enough. I took her to the Vet straight away. After dropping her off, I spoke to the manager at PetSuites who expressed relief that I had decided to take her to the Vet, yet still denied any knowledge of the wounds existing or their source. My dog was at the vet from 8 am to 2 pm. During her visit, they had to sedate her, shave each of her cheeks, the top of her head, and her neck, scrape & clean her wounds, and administer medications by injection, by mouth, and topically. She left the vet with a diagnosis of a severe skin reaction, a cone on her head for 14-21 days, two prescriptions for pills (one temporary, one for good) and a prescription for a topical spray. I specifically asked if this could be caused by what was used to bathe her, the pools the dogs play in, or stress & anxiety, and the answer was yes to all of the above especially if she was not being adequately dried after playing in the pool. When I informed the vet of where my dog was boarded, they informed me that this is the third dog in several weeks they have treated for something from the same facility, and the second dog they have treated recently for a similar problem as my dog. I spoke to PetSuites immediately after picking her up from the vet. They requested I send them a copy of my invoice for them to review so they could "see what they can do." Friday afternoon, I received a call from PetSuites informing me that they will be compensating me for the exam fee and the nursing fee which equates to $109 of my $1291 vet bill, never mind the fact that her stay with them cost $313. On a much more positive note, huge thanks to Ellison Veterinary Hospital, because Olive is nearly back to 100%. I delayed writing this post/review, as I was waiting on my $109 check in the mail. * Pictures attached for reference. *

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6 months ago

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2 years ago

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1 year ago

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4 years ago

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4 years ago

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2 years ago

We have always had a great experience and our dogs love going!!! I appreciate that they send pics and updates during their stay.

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4 years ago

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2 years ago

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5 years ago

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4 years ago

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Ask the Community - PetSuites Westover Hills

Review Highlights - PetSuites Westover Hills

My experience at petsuites is strictly daycare, but my dog loves to come here for day play.

Mentioned in 2 reviews

Read more highlights

Dogtopia - Alamo Ranch

Dogtopia - Alamo Ranch

(3 reviews)

Please do not take your dog to this facility under any circumstances…read more My dog was injured twice in just three weeks while in their care--both times severely enough that he needed sedation, stitches, antibiotics, and pain medication. When we first started using this daycare, I noticed frequent billing errors and miscommunication, but I tried to be patient. Then things became more concerning. Three weeks ago, I boarded my dog while I was out of town. Within hours, I got a call saying he had been injured by another dog and had to be rushed to my vet for stitches. That alone had me seriously considering canceling his membership. But I decided to let him finish out the final week we had already paid for. On the very first day back, just hours after dropping him off, they called me again: he was injured--again. This time, they tried to blame him, saying he "escaped from his crate." Their stories kept changing, and I never got a consistent or honest explanation. Even the district manager admitted she didn't believe the injury was caused by the crate. When I spoke with the owner, it was one of the worst experiences I've ever had. He was rude, dismissive, and unprofessional--yelling over me, refusing to let me speak, and at one point told me, as I was crying over the phone, that he wouldn't "sit on the phone and listen to me cry" and that I needed to "pull myself together." I've never been treated with such disrespect and coldness. Since sharing my experience online, multiple people have come forward saying similar things happened to their dogs at this same facility. I trusted them with my dog's safety and well-being, and they failed him twice. Please don't make the same mistake. In response to Dogtopia and their comment, you only covered his stay because I demanded it. You also are responsible for his care so taking him to the vet because of his injuries caused by another dog is not going above and beyond. We were out of town so would you just leave him to suffer in his cage? You also state that his second injury is from escaping from his cage but if his cage was latched properly that would have never happened. I would also like to add that the vet said both injuries resembled each other they were just in different locations. This is not from trying to get out of the cage which your district manager Amanda agreed!

Before writing this review, I pondered for months and finally decided to pull the trigger because…read morepeople need to know! Our three pets were boarded at Dogtopia Alamo Ranch from 12/22/24-1/3/25 during the Christmas and New Year's holidays. As with many pet parents, we love our babies. We checked the monitors to see how each was doing, and I made several calls to obtain updates. We were told they were doing very well. The monitors said a different story. When previewing the monitors, my family and I noticed our elder pet-schnauzer rat terrier mixed (not a big dog at all) was often in the kennel. I called and was informed that he gets excited, and they place him there to rest/calm down. I explained that he is uncomfortable around big dogs, and it causes him to become stressed. This was the same routine for several days. I sent an e-mail asking if he could be placed in the Toybox with one of his siblings. I was told no because the lead said he was fine where he was, and they saw no reason to move him. No matter how I tried to rationalize and plead my reasoning. The response stayed the same: "No." Upon arrival to pick our pets up, my husband was informed that one of my dogs was chewing on his tail. When we arrived home and checked his tail, it had specks of blood, and approximately 6 " of his tail was eaten raw. Again, we called and checked on our dogs, but no one thought to share this critical concern. Additionally, our little one had old feces on his coat and paws, and dogs had urinated upon him. All three smelled horrible and were not taken care of. We will NEVER take our pets to Dogtopia nor recommend any pet owner who loves their pets to patronize that horrible, unprofessional place! We should have turned away when the young lady- I believe Christy was rude!

Cozy Casita de Pets

Cozy Casita de Pets

(1 review)

I made an appointment for a meet and greet and upon arriving, she advised me that I could not come…read morein to view her facility (home). All of my paperwork was in order, my dog was well behaved , etc... I have and will never leave my puppy anywhere I cannot view the premises! This was a waste of time and should have been disclosed ahead of time. I do NOT recommend anyone leave their dog anywhere they are not free to see what the place looks like. If you wouldn't leave your child you shouldn't leave your puppy.

From the owner: At Cozy Casita de Pets, we provide more than just dog boarding—we offer a loving home away from…read morehome. With over 150 glowing reviews on Rover and many repeat clients, our small, home-based dog daycare and boarding service is known for personalized care and exceptional service that makes every pet feel special. Unlike traditional facilities, Cozy Casita de Pets treats your pet like family. From cozy couches to sunny play areas, we create a calm, inviting environment that minimizes stress and maximizes joy. We tailor each pet's experience to their needs, offering small group play for dogs with similar size and temperament or individual care for those who prefer a quieter stay. Operating from our home allows us to focus on what matters most to pet parents. We take time to learn your pet's routines and preferences—whether they love belly rubs, structured play, or peaceful naps. Every pet is treated with the same care we give to our own dogs, ensuring they feel safe, happy, and loved. We also offer pet pick-up and drop-off services (additional cost) to make your life easier. Plus, we provide potty training at an extra charge to help your dog develop good habits during their stay. Now expanding to Yelp, we’re thrilled to connect with pet parents looking for “dog daycare near me” or “dog boarding in San Antonio.” At Cozy Casita de Pets, your pets are our family!

Lucy's Doggy Daycare and Spa - His grooming

Lucy's Doggy Daycare and Spa

(99 reviews)

The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

They have my pups tired and clean after playcare . Have not used them for boarding yet but hope…read moreto soon

PetSuites Westover Hills - petboarding - Updated May 2026

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