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Hoff's Hounds is amazing! You can tell they truly care about the pups. They send pictures and updates during boarding so I am always reassured that my anxious puppy is doing well. When my dog had a hot spot he kept licking, they tended to it and even put him in a cone and they also called to let me know, which is greatly appreciated. My dog and I love Hoff's Hounds!
Up charged on every service. Charged an excitable fee on 7 month old GR during his bath and nail trim. They didn't even trim his nails but charged me extra and the fee. He came home with a nasty rash on his throat after pick-up. Customer service is bad and wasn't even worth trying to have a conversation with anyone. Tried calling the owner and just got voicemail each of the 3 tries.
First, I want to let you know that my Stella girl should be okay, after she had to have TONGUE REPAIR SURGERY. Thank you to the dozens of you who have reached out to me offering prayers, support & condolences. Sadly, I can NOT say that I got the same care & concern from the OWNERS of HOFFS HOUNDS. I received a message from the owner last night AFTER I posted online about my experience. She admitted her "groomer" misinformed her & "down played" the "nick" she gave my dog. That's Problem #1. Problem #2: The owner did NOT bother to call us after leaving their facility to check on Stella. A phone call like, "I was informed by my employee that she nicked your dog. I just wanted to see how she was doing." would have gone a long way. Problem #3: The groomer is clearly unskilled, deceitful & poorly trained. Problem #4: HOFF HOUNDS admitted they needed to relook at their internal procedures for notifying the dog owner when incidents like this occur. They just figured that out now? This wasn't one of the FIRST protocols in place before they opened their doors for business? Problem #5: Upon entering their facility this morning with my husband, we were brought back to an office. There was a counter height table with four chairs. Myself, the groomer, & my husband all took seats. The owner remained standing. (Customer service 101 & general social psychology knowledge tells you effective communication skills are not just about the words you use. Body language and tone all matter. She remained standing, thus inserting her dominance & superiority & ultimately her defensiveness over the situation.) Neither the groomer OR the owner wore masks. My husband and I did. Problem #6: I wish I could say that the first words out of the owner's mouth were, "Ma'am, first please tell me, how is Stella doing?" NOT ONCE DURING OUR ENTIRE CONVERSATION DID SHE ASK HOW MY DOG WAS DOING. Problem #7: She did begin by apologizing. She admitted she didn't know how bad it was until she saw my pictures online & her phone was blowing up from people contacting her about it. Again, had she CALLED to check in on my dog she wouldn't have had to learn of her condition via social media & be surprised. Problem #8: As she proceeded to speak, I tried to ask what happened. She cut me off and told me SHE was speaking first. WHOA! Customer service at its finest at HOFFS HOUNDS. Clearly, this immediately made things go sour from there. As she (the owner) continued to speak, I choose to look at the groomer. The owner, STOPPED TALKING because I wasn't looking at her! Parents, teachers, anyone out there: you know how when you are talking to a kid & they aren't looking at you so you stop speaking? How many of you (I know I have) have stopped mid-sentence and told that child, "Look at me while I am speaking to you?" While she didn't say those words- again NON VERBAL COMMUNICATION and her choosing to stop talking, implied such. MIND YOU: she is STANDING at this time. Not once did she sit down & join us at the table to have a conversation. Problem #8: As you can imagine the conversation sadly did NOT go well. She cut me off while I was trying to get further clarification from the groomer & herself & she left the room. Not sure her exact words but they were something to the effect of "this conversation is over". She returned with her checkbook. She proceeded to write a check & I told her to wait. She then cut me off & said "What, you think I won't pay you the rest if the cost ends up being more?" I stated "Uh, no. Had you let me finish, what I WAS going to say is that I'd rather WAIT until I pick up my dog from the vet & get a final total incase the amount is LESS than what we originally paid last night." We left & went to the vet, informing her we'd return with an itemized invoice. Problem #9: We returned. I had invoice in hand. No "Hello". No, "How is Stella?" (Another MISSED OPPORTUNITY to show care/concern) I stated, "Stella is doing okay, thank you for asking." She replies she was glad to hear. Upon leaving, I warned the lady behind me to be careful they don't cut her dogs face. Just a word of caution. Legit. Well within my right to say. The OWNERS yelled at me to get off their property or they would call the police on me. The MALE OWNER THEN got close to me within two feet (NO MASK MIND YOU - I had my mask on) And he proceeded to intimidate me off his property. I stated that I was just warning her about her dog's face getting cut. He said, "We didn't cut your dogs face, we cut her tongue." I said, "No she has facial lacerations too, would you like to come to the car and see?" He replied, "No, I don't care." And something about not caring if I wrote about this experience on social media... So. People, go wherever you would like to get your dog groomed. If you have had a pleasant experience there great, good for you. However, I will not give my business to a facility that treats their clients or their beloved dogs this way.
This was my first time here and my first time getting my corgi groomed. I was told he did amazing with no issues. I was pleased with his haircut, although I wish more was taken from the front. Maybe I should've specified that more. It wasn't until later when we were going to bed that I noticed he had an ugly cut near his private area. I understand that trimming that area may be difficult, but I should've at least been told about it. That's really my only complaint. I love the shampoo they used. It's been a few days and he still smells wonderful.
From the moment my fur-baby and I walked in, we felt so comfortable and welcomed I LOVE the different play areas and the entire property was awesome! It was our first time going here, AND WE WILL DEFINITELY BE COMING BACK!! I wish I had a before pic, but his after... INCREDIBLE! He's had to endure my failed attempts to keep him somewhat "groomed" during COVID-19, but he's back!! Clean, fluffy, & the freshest he's been in 2 months Cierra was super kind & I 100% will trust that my precious fur-baby will always be in good hands, at Hoff's Hounds!!
My Rocket loves this place for Day play. He has so much energy at home and doesn't have a big yard for him. He get sooo excited when we get there, he makes friends and runs around. When I pick him up at 6pm, He is so tired and puts himself to bed by 8:30. We take him 2 times a week. Everyone has been great with him and patient with him. I love watching him on the cameras, I get to see him run around with his friends. And love the little report cards I get.
This was our first time boarding our dog and we were pretty nervous and nervous for him because he can get very anxious. Upon pulling into the facility we noticed it was well gated and liked the privacy screens on the fence so the dogs in care wouldn't go bizerk when we pulled up causing a distraction to the whole place. The lobby smelled clean and had a faint homey cinnamon smell which was comforting (A main priority for us was the smell cause it really tells you a lot about the care of that makes sense) We explained that he didn't do well with other dogs in the past, has pollen allergies since we're still adjusting to San Antonio, and that he had some anxiety medication in case he needed it. Turns out he gets along with other dogs very well and made many friends! He also was able to play and tolerate outdoors much better, and he didn't need his meds the last few days of his stay. Huge improvement! We highly appreciate that they offered 24/7 webcams and believe me, we checked in VERY often. I loved that they sent us pictures and messages daily keeping in communication. We feel the care our pup received was excellent and we will definitely will bring him back anytime we need to board him. Staff is extremely nice and Ariel did a great job on his grooming! Thank you HOFFS HOUNDS! read more
2 months ago
6 months ago
7 months ago
9 months ago
Hoff's Hounds is amazing! You can tell they truly care about the pups. They send pictures and updates during boarding so I am always reassured that my anxious puppy is doing well. When my dog had a hot spot he kept licking, they tended to it and even put him in a cone and they also called to let me know, which is greatly appreciated. My dog and I love Hoff's Hounds! read more
2 years ago
My puppy had his first groom here this week, and I absolutely loved it! She did exactly what we were hoping for. They were very thorough with our request. They took great care my puppy chino, we will definitely be repeat customers. read more
3 years ago
4 years ago
Up charged on every service. Charged an excitable fee on 7 month old GR during his bath and nail trim. They didn't even trim his nails but charged me extra and the fee. He came home with a nasty rash on his throat after pick-up. Customer service is bad and wasn't even worth trying to have a conversation with anyone. Tried calling the owner and just got voicemail each of the 3 tries. read more
6 years ago
First, I want to let you know that my Stella girl should be okay, after she had to have TONGUE REPAIR SURGERY. Thank you to the dozens of you who have reached out to me offering prayers, support & condolences. Sadly, I can NOT say that I got the same care & concern from the OWNERS of HOFFS HOUNDS. I received a message from the owner last night AFTER I posted online about my experience. She admitted her "groomer" misinformed her & "down played" the "nick" she gave my dog. That's Problem #1. Problem #2: The owner did NOT bother to call us after leaving their facility to check on Stella. A phone call like, "I was informed by my employee that she nicked your dog. I just wanted to see how she was doing." would have gone a long way. Problem #3: The groomer is clearly unskilled, deceitful & poorly trained. Problem #4: HOFF HOUNDS admitted they needed to relook at their internal procedures for notifying the dog owner when incidents like this occur. They just figured that out now? This wasn't one of the FIRST protocols in place before they opened their doors for business? Problem #5: Upon entering their facility this morning with my husband, we were brought back to an office. There was a counter height table with four chairs. Myself, the groomer, & my husband all took seats. The owner remained standing. (Customer service 101 & general social psychology knowledge tells you effective communication skills are not just about the words you use. Body language and tone all matter. She remained standing, thus inserting her dominance & superiority & ultimately her defensiveness over the situation.) Neither the groomer OR the owner wore masks. My husband and I did. Problem #6: I wish I could say that the first words out of the owner's mouth were, "Ma'am, first please tell me, how is Stella doing?" NOT ONCE DURING OUR ENTIRE CONVERSATION DID SHE ASK HOW MY DOG WAS DOING. Problem #7: She did begin by apologizing. She admitted she didn't know how bad it was until she saw my pictures online & her phone was blowing up from people contacting her about it. Again, had she CALLED to check in on my dog she wouldn't have had to learn of her condition via social media & be surprised. Problem #8: As she proceeded to speak, I tried to ask what happened. She cut me off and told me SHE was speaking first. WHOA! Customer service at its finest at HOFFS HOUNDS. Clearly, this immediately made things go sour from there. As she (the owner) continued to speak, I choose to look at the groomer. The owner, STOPPED TALKING because I wasn't looking at her! Parents, teachers, anyone out there: you know how when you are talking to a kid & they aren't looking at you so you stop speaking? How many of you (I know I have) have stopped mid-sentence and told that child, "Look at me while I am speaking to you?" While she didn't say those words- again NON VERBAL COMMUNICATION and her choosing to stop talking, implied such. MIND YOU: she is STANDING at this time. Not once did she sit down & join us at the table to have a conversation. Problem #8: As you can imagine the conversation sadly did NOT go well. She cut me off while I was trying to get further clarification from the groomer & herself & she left the room. Not sure her exact words but they were something to the effect of "this conversation is over". She returned with her checkbook. She proceeded to write a check & I told her to wait. She then cut me off & said "What, you think I won't pay you the rest if the cost ends up being more?" I stated "Uh, no. Had you let me finish, what I WAS going to say is that I'd rather WAIT until I pick up my dog from the vet & get a final total incase the amount is LESS than what we originally paid last night." We left & went to the vet, informing her we'd return with an itemized invoice. Problem #9: We returned. I had invoice in hand. No "Hello". No, "How is Stella?" (Another MISSED OPPORTUNITY to show care/concern) I stated, "Stella is doing okay, thank you for asking." She replies she was glad to hear. Upon leaving, I warned the lady behind me to be careful they don't cut her dogs face. Just a word of caution. Legit. Well within my right to say. The OWNERS yelled at me to get off their property or they would call the police on me. The MALE OWNER THEN got close to me within two feet (NO MASK MIND YOU - I had my mask on) And he proceeded to intimidate me off his property. I stated that I was just warning her about her dog's face getting cut. He said, "We didn't cut your dogs face, we cut her tongue." I said, "No she has facial lacerations too, would you like to come to the car and see?" He replied, "No, I don't care." And something about not caring if I wrote about this experience on social media... So. People, go wherever you would like to get your dog groomed. If you have had a pleasant experience there great, good for you. However, I will not give my business to a facility that treats their clients or their beloved dogs this way. read more
2 years ago
This was my first time here and my first time getting my corgi groomed. I was told he did amazing with no issues. I was pleased with his haircut, although I wish more was taken from the front. Maybe I should've specified that more. It wasn't until later when we were going to bed that I noticed he had an ugly cut near his private area. I understand that trimming that area may be difficult, but I should've at least been told about it. That's really my only complaint. I love the shampoo they used. It's been a few days and he still smells wonderful. read more
2 years ago
4 years ago
6 years ago
From the moment my fur-baby and I walked in, we felt so comfortable and welcomed I LOVE the different play areas and the entire property was awesome! It was our first time going here, AND WE WILL DEFINITELY BE COMING BACK!! I wish I had a before pic, but his after... INCREDIBLE! He's had to endure my failed attempts to keep him somewhat "groomed" during COVID-19, but he's back!! Clean, fluffy, & the freshest he's been in 2 months Cierra was super kind & I 100% will trust that my precious fur-baby will always be in good hands, at Hoff's Hounds!! read more
3 years ago
My Rocket loves this place for Day play. He has so much energy at home and doesn't have a big yard for him. He get sooo excited when we get there, he makes friends and runs around. When I pick him up at 6pm, He is so tired and puts himself to bed by 8:30. We take him 2 times a week. Everyone has been great with him and patient with him. I love watching him on the cameras, I get to see him run around with his friends. And love the little report cards I get. read more
4 years ago
3 years ago
3 years ago
4 years ago
Our GSP Cooper just came back from his first stay at Hoff's Hounds. The staff was really nice and did a great job of giving us daily updates on how he was doing while we were gone. He was so tired from all of his play that he fell right to sleep on the way home! Cooper will definitely be making another stay here when we travel out of town. Thank you for taking care of our fur baby! read more
3 years ago
6 years ago
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5 years ago
6 years ago
We live in Dallas but have spent a lot of time in San Antonio and our Annie LOVES Hoff's Hounds! We could not possibly trust our dog anywhere more than we do with them. The owner is also a dog owner and has an incredible love for everyone's dogs, and always makes Annie feel welcome and loved. As for the post below about masks, they've had a sign on the gate since they opened after Covid. I know many people utilize the curbside service if they aren't comfortable going inside where masks are not worn. read more
6 years ago
6 years ago
4 years ago
6 years ago
I took my Abby today for a grooming appointment. We have explored several places in the past with varied experiences. Hoff's Hounds is BY FAR the BEST of them all!! Abby was returned to me very happy with no signs of stress at all, AND they did an awesome job with grooming her!! She looks beautiful!! I highly recommend and will certainly be a returning customer!! read more
6 years ago
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