The first time I went here my dog was overdue for a haircut, and I normally groom her, but life is…read morebusy, so wanted to try taking my Maltese/Shih Tzu here. I made sure that she was brushed out well. I asked for a full grooming, etc. and it was $73. They left her looking very pretty, but didn't do much on her head/face. I had to blend the body and head and trim up her face. I knew it wasn't going to last long. The 2nd time I took her I called and said that I'd already groomed she, but I wanted them to grind her nails and trim her feet/pads. They said they could do that. I brought her in and they did a hack job on her face! I'll never go here again. They don't verify or communicate before charging ahead. The groomer scolded her with the wrong name and was very rushed, grabbing her chin hair and cutting even as my dog wasn't holding still at all.

Happy to update my rating from a few years back. Different dog groomers working there and we gave…read morethem another chance. Our little guy cooper has been getting treated like a prince for his last couple of sessions and he loves going. They always follow our requests and we've been very happy.

I'm happy I found Dawn after getting a couple of cancellations from groomers in one week. She's…read morefast, kind and my doggies smell amazing when she's done with them. Competitive prices too!

The store looks very cute, and the people are very friendly…read more The reason for 2 stars, is that I paid $82 when at other groomers I normally pay $52 for my dog. So the pricing was extremely high. Not only that, my dogs breed is not to have their hair cut shorter than 1 inch. I specified this before the service and thought the owner of the salon would know this already. My dog came out with fur less than half an inch in some areas, the longest at half an inch max. So his under coat could possibly be damaged and not grow back because of this mistake. At such a high cost for a groom, I expected a better outcome.

Thousand Oaks location could use some assistance. Dropped my pup off for an 8 AM appointment, and I…read morecalled at 12:30 to see what's going on. Associate explained he didn't like the blow dryer. News to me because he's had baths at multiple Lucy's locations many times and regularly. They explained they were letting him air dry. Air dry a GSD? Now he smells like wet dog. When I picked him up at 12:50 no bandanna or cologne. Not the first time they missed that. Makes you wonder if all the services were performed when you pay $150. Manager attempted to interject but kept interrupting me. At that point, I was checked out. He stated he would inquire and call. No attempt to fix it right then. It's been two and a half hours and still no call. I'll drive a bit further to the 1604 location or look for another dog bather.

I LOVE, LOVE, LOVE this place. The grounds are beautiful, the staff is super friendly, they are…read moresuper organized with pick-up and drop off and very reasonably priced. They offer full days and half days too. They have little pools for the dogs to walk in, trees everywhere and lots of shade for the Summer months. They have live cameras (accessible through the web site) in all areas to watch your kids throughout the day. They ensure all vaccinations are current so your dog will be safe and complete temperament tests before your dog interacts with the pack. My boy was recently adopted from the Animal Defense League and he was so scared. I am sure he never experienced Doggy daycare before. They were patient with him and loved on him as if he was their own. When he got really nervous they separated him and gave him some space. He is now a regular several times a week. They have great financial packages, offer tons of services and soon they will opening the area to wash your own doggies. They also offer free day care if you have a primary dog and foster another and they are dropped off together. How amazing is that!!!!!! Ten stars goes to Lucy's.

They have my pups tired and clean after playcare . Have not used them for boarding yet but hope…read moreto soon

The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

I took my twin Yorkie boys here and they hate grooming. They came out so cute, sweet, and happy…read more Tails were wagging. I'm very pleased with the grooming service I received for my 18-month-old twins. The twins are a handful and the staff took such good care of them. Very grateful and will be returning in 6-8 weeks. Book now because the appts fill up quick.

This is a great little shop near our neighborhood. No more driving into town for a groomer. We take…read moreboth our little pups there. They come home sparkling clean and smelling sweet. Others have now found them and you may have a wait on your appointment. Give them a try, you won't be disappointed.

Everything! When your dog walks out happy that is all that matters! Paisley literally showed love…read moreto the entire staff! Trish is the best!

First time I ever took my Baby to a groomer and it will be the last. Worst experience.. my…read moreAPPOINTMENT was at 2:30pm. I did not get my dog back until after 7 pm and my dog wasn't finished. I had to demand her back. They called me about someone else's dog and when I went to pick my dog at 6, the time she was suppose be done. They brought me someone else's dog. Nothing but poor excuses. When I finally got my Baby back she looked awful. Cut hair to short, discussed with the attendant before they started asked for a trim actually pointed to the Length on the chart and they shaved her nearly to the skin and messing not even a clean shave, feet were trimmed messy my Baby's face is so messed up and misshaped. Complete disaster. Rude and unprofessional staff. Thank God hair grows back.

Our recent groomer unfortunately moved away so we were stuck trying to find another compassionate,…read moresweet, and reliable person. So happy my neighbor mentioned this mobile grooming business. Marissa came highly recommended and I was easily able to make an online appointment with her the same week! Once I filled out some basic online info regarding my dog and signed a consent, all communication was confirmed through texts and email. Loved and appreciated the reminders regarding the appointment. Marissa arrived promptly within the time slot chosen. Our dog, Kahlua, spent a little over an hour in the mobile van getting groomed. After he was done, he looked like an entirely different dog! Of course in a very good way, he was one hot mess prior and we had nicknamed him fur bomb lol The grooming included bath, dry, cut, ear/eye cleaning , nail trim, and external anal gland expression. Afterwards, he smelled fabulous too! She spritzed him with a bit of some good smelling stuff. Marissa was super sweet, friendly, answered all our questions, and had a wonderful demeanor with Kahlua. You can tell she really cares about what she does. Thank you for a wonderful experience! Military discount was offered and tips are preferred in cash or Venmo.

While the groomers themselves are talented, caring, and provide quality service, the company's…read moreoperations and communication are extremely disappointing. Appointments are changed -- including appointment times and assigned groomers -- without proactive communication or adequate notice to customers. Follow-up commitments are not honored, and communication throughout the process is inconsistent and unprofessional. A business providing customer services should prioritize clear communication, reliability, and accountability. Unfortunately, this company falls short in those areas. The groomers deserve recognition for their work, but the overall customer experience is negatively impacted by poor management and lack of dependable communication.

My furbaby is a 120 lb GIANT Alaskan Malamute. Today was his first time being professionally…read moregroomed. I went and did a little reconnaissance before bringing in my baby. I especially loved how the staff were patient with my excessive Q&A prior to bringing, Sir Winston in . With Winston, our experience has been staff making the mistake of assuming he is either a Siberian husky, therefore the mishandling or fear from his size begins. Planet Pet Spa, had him scheduled first thing in the morning, so he would experience minimal activity to ensure he could ease into his FIRST experience. My main focus was to have Sir Winston, deshedded, shampooed and dried. Not much, but with a 120 lb who can be reactive, I had anticipated this to be challenging. My biggest concern was the staff being able to handle my him when he didn't want to move (as he generally will sit down in protest if he doesn't want to go). Our groomer, Nazarene, at drop off was not even fazed by Winston's size. Which only reassured me that I had placed Winston in good hands. Upon picking Winston up, he was in good spirits and seemed to have had a good experience. I struggled with looking for a big dog groomer, and I'm so thankful that we found Planet Pet Spa and Nazarene. I highly recommend Planet Pet Spa and Nazarene, if you have a giant breed. She didn't even flinch at his size. I left their feeling they do care about my concerns as well as the experience of my dog..

Friendly and professional staff! Our groomer, Ariel, is truly the best. She's kind, gentle, and…read moretreats my fur baby, Cooper, with so much love. The facility is always beautiful and clean, which I really appreciate. Cooper has high anxiety because of a bad experience with a previous groomer at Petco, but Ariel has been AMAZING with him. He actually gets excited to go now, and that says everything.