This store is our favorite. We've been coming here for years. It's located it Baytown Plaza on the same side as Dibellas and the liquor store. It is accessible, no steps to get in, automatic doors, and wide aisles. Staff are always friendly and helpful! Today we were looking for canned dog food. My dog has eaten dry food her whole life but just diagnosed with uveitis, and the meds have killed her appetite. Great selection of high quality food to choose fromwe also got new treats to try. We also bring her here to get a bath sometimes. Love how easy it is to wash, rinse and dry her without killing my back. Great store! read more

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Terrible !! Scheduled grooming appointment only for the groomer to no show. Did not matter that I took time off of work to make this appointment. Scheduled again - got a text saying she can't make it 1 hour before the appt. AGAIN - took time off to get this done and this is the level of service that is provided. I would not recomend this store at all. read more

Went to by healthy food for my cat with cancer. Was directed to Dr. Marty's. I paid $35 for a 12 oz bag expecting and trusting it would be the best. NOPE! full of vegetables and fruits, poison to my cat that should be on a protein only diet. Yeah, my fault for assuming a $35 bag would contain only protein. But who would sell shit that contains carrots, blueberries sweet potatoes and apples as cat food. For fuck sakes cats aren't vegetarians. If I could give negative stars I would. read more

WARNING WARNING WARNING on June 12 2025 at 12:10 we attempted to buy our usual frozen raw food from the frozen food case, as our usual store was out. THE FOOD WAS ALL VERY SOFT. IT HAD CLEARLY THAWED. Staff and management seemed unconcerned, and did not know for how long it had been thawed or under what conditions. Without this information it is unwise to feed refrozen raw food to dogs. . read more

always great customer service at all webster stores. I prefer Baytown because they have live crickets for my gheckos.

This location is right next to my usual gym (when it is open) and I was excited to have that ease when this spot opened. I cannot lie, when I got the postcard that Pet Supplies Plus bought out Petsaver Healthy Pet Superstore...I WAS SOOOO UPSET. Like pretty unreasonably upset. I had been to the pet supplies plus on Monroe and thought it was fine, but it was NO Petsaver. So needless to say I had low expectations going into this new Pet Supplies Plus knock off. And honestly it is great. They have all the same things, lower prices on my dog's pet food (which is already fairly expensive), and is immaculately clean - mind you it is brand new. I will say the staff I've run into at this location is helpful albeit less experienced with where things are, etc. I DID leave my water bottle though and they called and held onto it and were SO helpful. That's awesome. Overall, I am still bitter that Petsaver Healthy Pet Superstore is no longer. I am happy that this alternative exists, but will forever miss the experience that went into my awesome previous pet store. Alas. I shall continue coming here and bringing sweet Fred along with me. read more

Pet Supplies Plus Baytowne - Donut from bakery near register - Pet Groomers Near Me - Webster, New York

I went into Pet Supplies Plus in Webster early afternoon today. In walking through the store, it looked like a bomb had gone off. They were boxes in all the aisles placing the way, shopping carts full of merchandise that had to be put away. Typical neatening and cleaning in the store, obviously had not been done as merchandise was dropped on the floor and left there, merchandise was scattered about and not in the correct areas. They were obvious holes where merchandise needed to be filled. Customer service was not exactly fantastic either. When I asked about a particular product, the girl behind the register was very hesitant to go help me. I was the only one in the store at the time. I'm really not used to this type of service or how the shape of the store looked at most visits . I am older and I have some balance problems, and when there are obstacles in the aisles , it is very difficult for me to maneuver. So at that point, I just took a few things that I purchased and cashed out. I know that you are probably short on staff , but this look more like things hadn't been done in days, then a typical restocking project. I hope that these items get resolved ! read more

We LOVE the BayTowne Per Supplies Plus so much! The store is always so clean and inviting. Every employee seems to love their job and are pleasant and helpful. Their selection of products is outstanding and organized. The pers for sale are living in clean conditions and the store fixtures and pet habitats always look brand new. Keep up the good work, Per Supplies Plus! Thank you for being a reliable place to meet our pet needs!! read more

Brought my dog in for a grooming and I absolutely love Jazz! She fit me in for a full groom without an appointment even though it's the holidays and I'm sure she was busy. I was a little nervous when she called and said my dog was ready early but she made him look like a cute little teddy bear!! She was quick but efficient! I will definitely be coming back regularly! read more

they were able to answer all my questions and had everything I was looking for. Thanks Pet supply.

I have been coming here for my dog and cat food and supplies ever since I found Pet Supplies Plus. I will never shop anywhere else. The employees are just top notch and the prices are as well. Love this place read more

Great selection Locally owned Very helpful and friendly Highly recommend for both cat and dog lovers read more

We used this place several times to bathe our dog. The customer service was excellent and the staff is very helpful. They have shower stalls for the pets. The stalls are smaller than the bathtubs at the other pet supply plus store on Hard Rd., Webster. The store does offer discounts for washing your dog. A customer can purchase a ticket good for 5 dog washes at a lower price than paying each time you wash your pet. Other than dog washes the store does offer a wide variety of pet foods, products, and toys. read more

The entire staff truly cares about animals. They have hosted our rescue kitties in the store since 2019, and they are responsive and helpful to our volunteers as well as our cats! Staff will go in to play with and snuggle them regularly to ensure they're always happy! The store has donated so many wonderful things to our rescue, as well as other local rescues! They do all they can to help any animal in need. I could go on and on about all they do to support the community and local groups... and that's not even mentioning the great selection of food, litter, supplies for all animals! Convenient online in-store pickup for when you're in a hurry is great, too. Shop local, visit the store. Pick up a freshly baked fancy cookie for your dog! Did you know they are bakes by Pet Supplies Plus? Not ordered & taken out of a box. That beautiful table of cookies is FRESH and your pup will thank you! read more

My favorite pet store! The staff are always friendly, helpful and available. Lots great items and decent sale items. I have never had a bad experience there. read more

Every time I come in, an employee comes to see if I need help finding anything and checks on me once or twice during my visit. Sometimes I know what I want and where it is, other times they are able to help me find something specific or make recommendations whether it is toys, nutrition, or grooming products. Today I brought my dog, Flynn, to use the self-serve pet wash and it went very smooth! They step right up into the shower and it's at a good position for the human to wash them (for body mechanics so you don't need to bend over as much). You can hook the dog up to the wall with one of their short leads so they stand still. They provide everything including shampoo/conditioner. He doesn't like the blow dryer but there were plenty of towels and even grooming brushes available. Great experience. read more

Pet Supplies Plus Baytowne - Self serve pet wash - Pet Groomers Near Me - Webster, New York

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this was my first time at this store. I went there because the cat food I usually buy at pet supplies plus near me, was out of stock and wouldn't be available for a whole week. So I called the Baytown store and they had plenty. The store employees I met were cheerful and helpful and I liked both of them. I also liked the fact that on the door it said the store was locally owned, because I like to shop local. read more

It seems like weekly I'm in the pet store for one of my three pets. I'm not lucky enough for all three to need something in the same week, let alone the same day. Today, all three needed something. There was singing and dancing in the streets. I walked into a clean, bright and rather spotless store. Everything was neatly stacked and most of the shelves were well-stocked I looked over head for the various signs for direction. I started in aquatic pets and reptiles, since that was closest to the door. I needed a larger turtle dock for Shelley, our rescued red-eared slider turtle. She's graduated from a 20 gallon to a 40 gallon tank and needed a bigger doc to bask on and dry her shell. They had one brand, in small, medium and large. That was easy. Next, I headed to Small Animals for the guinea pig's problems. Ellie is my problem child. She's extremely picky about her guinea pig kibble. She'll eat everything else in her food mix except the kibble, which is the mainstay of her diet. She's still a baby (only about 7 months old) and needs the nourishment. It didn't see anyone around to help, so I went to the next aisle for a toy for Rudy (parakeet). They only had three toys for parakeets, but had plenty of toys for larger birds, such as cockatiels, conures and parrots. I went to the front and asked if they could send someone to help me with small animals and parakeets. The cashier said "there should be some guy back in Aquatics who knows about small animals and birds". I headed for Aquatics, and in about two minutes, said guy appeared from the back room. I told him about Ellie. She chews the cage bars day and night and refuses to even give credence to any chew toy or food to whittle down her teeth. He did suggest some firmer sweet potato treats to start since she was totally uninterested in the apple flavored sticks, colorful chew sticks, Rattan toy balls, and the edible stuffed chew log. He also suggested I put her in an aquarium (no bars to chew). My only other option is to take her to the vet. Guinea pigs have very poor vision, and rely on sense of smell. Perhaps hers is impaired and doesn't notice the chew toys. As far as refusing to eat her kibble, he suggested I only feed her plain kibble and the necessary daily Timothy Hay. But no treats other than the sweet potato treats for her teeth (guinea pig's teeth grow continuously). We went to parakeet toys. I asked if they had more toys that they hadn't put out for a small birds. He said "We're reworking that area" . They expect to have new and different merchandise in shortly. I grabbed a little mirror with some sliding beads and went to the front to pay. I asked the cashier about cats for adoption (the cages were all empty). She said they expect them in about a month. She was very friendly and wished me a happy Valentine's Day on my way out. They have a collection bin to the right of the entrance, for donations to animal shelters, and sale-priced canned cat food at the registers to encourage donations. There's a self-service dog washing station for those that want a hands-on DIY experience. I wish those were around when I had two Akitas and a German Shorthaired Pointer to bathe (Akitas don't fit in bath tubs). They earned three stars, because it's ridiculous that there was only one person available for the entire store to help customers on their Grand Opening, no less. Also, as nice as this employee was, he admitted not knowing about guinea pigs. Okay. I don't expect one person to know everything, but I do expect more than two employees in a store. Especially for a Grand Opening. read more

Pet Supplies Plus Baytowne - Entrance. - Pet Groomers Near Me - Webster, New York

This was my first visit to this store. I have a stray kitten coming around so I stopped in to buy some kitten food. Even if the kitten doesn't hang around, I want to keep going back to this store to see the staff. They were so nice and I walked out of there with a big smile on my face. To the owner / manager: Keep those employees! There are too many young people out there who are just miserable, but your crew is happy and it shows! read more

We love the attention the store clerks pay to our Rocky when we visit. We are sure everything we need is on hand and lots of it. The associates know their inventory and suggest options when we have questions. I'm very pleased with the service we receive. read more

The manager at this location is completely nasty. Go to another one! I've been to many others and they are all fine except here!

The people. At this store are so rude. The bath area is fllthy. All the grooming stuff was dirty with dog hair. The towels had shit marks on them I won't ever go back. The only plus was the hot water which last time i want the water was cold. Shit place read more

I cannot think of a better pet store than this location of Pet Supplies Plus! I visit this store a few times a month...all depending if my dog needs a bath! My 11 yr old Great Dane mix named Diesel has been healthy his whole life. But these past 3-4 months he has been suffering from epilepsy (seizures). Diesel constantly has potty accidents during his episodes. He has about 2/3 seizures (all in 1 night), every 20-25 days. This can be pretty mentally, emotionally and physically exhausting for him and me. It's not easy seeing him suffer, but what really helps is knowing that we can take a quick car ride to this location. After a restless night of multiple seizures, Diesel needs a little extra TLC and this place really knows how to provide just that! The workers love him and give him so much attention and treats! The other customers and doggies love meeting my gentle giant as well. This location gives me a chance to bond with Diesel while I give him a bathe, and it allows him to be keep his mind off of the rough night he just had. This store means a lot to me because I get to see my old guy get happy and excited like he's a puppy again. A big thank you to all the workers who had given love to diesel & had assisted me. You guys really make a difference! read more

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The absolute worst staff. Every single trip someone has an attitude. Besides the terrible personal skills- no one knows what they're talking about, one staff member recommended I buy a specific "shampoo" for allergies then I got home and it was lotion not shampoo. It's the closest pet store to my house and I have 3 dogs so I've tried over and over but every time it's an issue. my dog choked on "bakery treats" that were hard as a rock and when I returned them for other treats and told 2 ppl my dog choked no one said sorry. Lol I mean it's not their fault but ?? Have some personality read more