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    Pet Supplies Plus Baytowne

    3.7 (24 reviews)
    Open 9:00 am - 9:00 pm

    Services - Pet Supplies Plus Baytowne

    Bath and groom only

    Full grooming

    Pet haircut

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    Donut from bakery near register
    Megan C.

    This location is right next to my usual gym (when it is open) and I was excited to have that ease when this spot opened. I cannot lie, when I got the postcard that Pet Supplies Plus bought out Petsaver Healthy Pet Superstore...I WAS SOOOO UPSET. Like pretty unreasonably upset. I had been to the pet supplies plus on Monroe and thought it was fine, but it was NO Petsaver. So needless to say I had low expectations going into this new Pet Supplies Plus knock off. And honestly it is great. They have all the same things, lower prices on my dog's pet food (which is already fairly expensive), and is immaculately clean - mind you it is brand new. I will say the staff I've run into at this location is helpful albeit less experienced with where things are, etc. I DID leave my water bottle though and they called and held onto it and were SO helpful. That's awesome. Overall, I am still bitter that Petsaver Healthy Pet Superstore is no longer. I am happy that this alternative exists, but will forever miss the experience that went into my awesome previous pet store. Alas. I shall continue coming here and bringing sweet Fred along with me.

    Self serve pet wash
    Sarah M.

    Every time I come in, an employee comes to see if I need help finding anything and checks on me once or twice during my visit. Sometimes I know what I want and where it is, other times they are able to help me find something specific or make recommendations whether it is toys, nutrition, or grooming products. Today I brought my dog, Flynn, to use the self-serve pet wash and it went very smooth! They step right up into the shower and it's at a good position for the human to wash them (for body mechanics so you don't need to bend over as much). You can hook the dog up to the wall with one of their short leads so they stand still. They provide everything including shampoo/conditioner. He doesn't like the blow dryer but there were plenty of towels and even grooming brushes available. Great experience.

    Entrance.
    Eileen S.

    It seems like weekly I'm in the pet store for one of my three pets. I'm not lucky enough for all three to need something in the same week, let alone the same day. Today, all three needed something. There was singing and dancing in the streets. I walked into a clean, bright and rather spotless store. Everything was neatly stacked and most of the shelves were well-stocked I looked over head for the various signs for direction. I started in aquatic pets and reptiles, since that was closest to the door. I needed a larger turtle dock for Shelley, our rescued red-eared slider turtle. She's graduated from a 20 gallon to a 40 gallon tank and needed a bigger doc to bask on and dry her shell. They had one brand, in small, medium and large. That was easy. Next, I headed to Small Animals for the guinea pig's problems. Ellie is my problem child. She's extremely picky about her guinea pig kibble. She'll eat everything else in her food mix except the kibble, which is the mainstay of her diet. She's still a baby (only about 7 months old) and needs the nourishment. It didn't see anyone around to help, so I went to the next aisle for a toy for Rudy (parakeet). They only had three toys for parakeets, but had plenty of toys for larger birds, such as cockatiels, conures and parrots. I went to the front and asked if they could send someone to help me with small animals and parakeets. The cashier said "there should be some guy back in Aquatics who knows about small animals and birds". I headed for Aquatics, and in about two minutes, said guy appeared from the back room. I told him about Ellie. She chews the cage bars day and night and refuses to even give credence to any chew toy or food to whittle down her teeth. He did suggest some firmer sweet potato treats to start since she was totally uninterested in the apple flavored sticks, colorful chew sticks, Rattan toy balls, and the edible stuffed chew log. He also suggested I put her in an aquarium (no bars to chew). My only other option is to take her to the vet. Guinea pigs have very poor vision, and rely on sense of smell. Perhaps hers is impaired and doesn't notice the chew toys. As far as refusing to eat her kibble, he suggested I only feed her plain kibble and the necessary daily Timothy Hay. But no treats other than the sweet potato treats for her teeth (guinea pig's teeth grow continuously). We went to parakeet toys. I asked if they had more toys that they hadn't put out for a small birds. He said "We're reworking that area" . They expect to have new and different merchandise in shortly. I grabbed a little mirror with some sliding beads and went to the front to pay. I asked the cashier about cats for adoption (the cages were all empty). She said they expect them in about a month. She was very friendly and wished me a happy Valentine's Day on my way out. They have a collection bin to the right of the entrance, for donations to animal shelters, and sale-priced canned cat food at the registers to encourage donations. There's a self-service dog washing station for those that want a hands-on DIY experience. I wish those were around when I had two Akitas and a German Shorthaired Pointer to bathe (Akitas don't fit in bath tubs). They earned three stars, because it's ridiculous that there was only one person available for the entire store to help customers on their Grand Opening, no less. Also, as nice as this employee was, he admitted not knowing about guinea pigs. Okay. I don't expect one person to know everything, but I do expect more than two employees in a store. Especially for a Grand Opening.

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    1 year ago

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    3 months ago

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    11 months ago

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    10 months ago

    always great customer service at all webster stores. I prefer Baytown because they have live crickets for my gheckos.

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    6 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    they were able to answer all my questions and had everything I was looking for. Thanks Pet supply.

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    3 years ago

    The manager at this location is completely nasty. Go to another one! I've been to many others and they are all fine except here!

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    5 years ago

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    4 years ago

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    Ask the Community - Pet Supplies Plus Baytowne

    Review Highlights - Pet Supplies Plus Baytowne

    My dog has eaten dry food her whole life but just diagnosed with uveitis, and the meds have killed her appetite.

    Mentioned in 2 reviews

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    Stay & Play Dog Hotel & Daycare

    Stay & Play Dog Hotel & Daycare

    (12 reviews)

    If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

    Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

    Pet Supplies Plus Baytowne - groomer - Updated May 2026

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