Writing this to help other families that may have to humanely and unexpectedly help their beloved…read morepet cross the rainbow bridge. We're from out of town and on one of the worst days of our lives, the caring staff at Animal Intermediate Care made our day so much better. Thank you to the front office staff member who answered our call, remembered our dog's name and so mercifully provided us a private room immediately. This woman is an angel on Earth and did all she could to put our minds at ease. The staff who provided our girl's final care were all equally sensitive to our situation and thoughtful. They gave us comfort that we desperately needed and we are forever grateful. God bless you all.

Very kind and patient, will help you work with the budget you have, won't leave you feeling…read morestranded or guilty if you're not financially stable. Very quick service too, in and out with a medical emergency in under two hours.

My pets have not been patients of Banfield until this morning. I needed to unexpectedly put down my…read more19-year-old cat whom my husband and I adopted from Pet Smart. I can't thank the staff at Banfield enough for getting me into the office so quickly and without hesitation. Everybody was so kind, caring and compassionate. This huge, act of kindness was unexpected and greatly appreciated . You are all angels. Thank you again

The veterinarian and staff were very nice. This will be my choice for all my fur babies in…read moreRochester from now on! They accept Care Credit so that helps a lot when necessary.

Moving to a new state is always stressful, and one of our biggest worries was finding a vet we…read morecould trust in our new neighborhood. Being new to New York and the Webster area, we took a chance on Webster Clinic, and we are so incredibly glad we did! ​We brought in our 4-legged babies, Romi and Titus, and the entire team blew us away. They didn't just treat them like patients; they treated them like family. The staff was warm, welcoming, and incredibly thorough with their examinations. They took the time to answer all our questions and made sure our babies felt safe and loved. ​If you are looking for a vet who genuinely cares and pays attention to every detail, look no further. Romi and Titus are in great hands here!

I wanted to establish a good vet clinic while I was visiting Rochester because I come here so often…read moreI'm so glad to have found this one! Nice shady picnic area to enjoy with your dog Back entrance easily accessible from the parking lot

I have been going to Laurelton Bayside for over 7 years and have have had great experiences with…read moretheir caring staff throughout that time. Unfortunately, the practice was purchased by private equity many years ago and there have been ongoing staffing issues and now they are not working with outside pharmacies so that they can funnel the business to their own pharmacy and taking the choice away from their customers. This unethical and illegal business practice is utterly despicable and shameful for whoever decided this was the right thing to do

I recently changed my dog's vet to Laurelton. I'm so glad I did! I moved vets because his other vet…read morewas so far away, and someone recommended Laurelton to me. After the first few visits I realized this is a gem of a place. The doctors are kind and caring and take the time to listen to my concerns. The receptionists are friendly and get back to me promptly. They have a wonderful system where you can leave a voice message after hours and someone will send you a text pretty immediately asking for the details of your concerns. The person responding either responds to the question then or checks with a vet and texts back soon after. Fantastic system. My dog and I feel valued and well cared for

Our new puppy, Milo, had his first vet visit today with a new animal hospital ... County Line…read moreAnimal Hospital in Ontario, New York. While everyone I spoke to before the visit on the phone was very helpful, I was even more impressed with the atmosphere at the actual visit. The technician, Annika, was very friendly and very informative. Milo took to her immediately. Dr. Puccio was equally welcoming, patient, and informative. I feel very confident and pleased with our choice for veterinary services and look forward to a long, ongoing relationship for Milo.

We have been a client of County Line for just over 2 years now, and the service has been top-notch…read morefrom the reception to the Exceptional Doctors and techs there. We have had the saddest week of our lives when our Dog Jax declined very quickly, and Mast Cell Disease took him! I can't tell you how gutted we are to lose our son. Unless you have the unconditional love from your loyal furbaby, you may never understand how difficult it can be to lose your best friend and child. I will not forget the level of LOVE and CARE the staff gave us during this past week! To mention the gaditude of a few, we want to thank you from the bottom of our breaking hearts, Dr. Dayna Puccio, Dr. Wendy Kurtz, Annika, Bri, Sherry, Alyssa, Madison, and Lisa! We appreciate You this past week, and we want you All to know that we thank you for all you have done for us!

NOT RECOMMENDED!!!!! Our sweet kitty, Emmy has suffered from Stomatitis (if you are unsure, Google…read moreit) for years. Our primary vet has treated Emmy for the last 3-4 years from Stomatitis and recommended that we begin thinking about extracting all her teeth in an effort to combat the Stomatitis. Unfortunately, at the time, our Vet did not have the resources for a full extraction and recommended that we find a cat dentist who could provide us the dental services we needed. About 2 weeks ago, Emmy began another Stomatitis infection; we decided that enough was enough and we'd bare the expense of the full extraction. With that, we contacted All Cats Care Center as their ad stated that they could provide full dental services. We made an appointment (05/05/2025) and had our current vet forward Emmy's records over (these 3 years of records obviously shows that we have been aggressively treating her for years, certainly not neglecting her health). When my fiance brought Emmy to her appointment, he was spoken to like he was the worst pet owner in the World (to be fair, Emmy was very sick and looked it as well). However, if they'd bother to have read her medical record, they would have seen the exact opposite. He was spoken to in such a condescending, demeaning way. When Dr. Peggy finally "examined" our Emmy, she stated that Emmy had a tumor under her tongue that was more than likely malignant. When my fiancé asked what made her think that, he was told: "my years of experience and expertise". Dr. Peggy further stated that the only way to know would be to do a biopsy; however, she encouraged euthanizing Emmy. Dr. Peggy then stated that Emmy had an ear infection (which she'd showed no signs of at home) and provided us with a $130 antibiotic. Stunned, my finance took the medication and Emmy home. That night, after many tears and sobs, we decided that we would bring Emmy back to our regular vet with the information that All Cats Care Provided us. When we called our regular vet on Tuesday, 05/06/2025, we were told to bring her in immediately. Our vet performed a FULL examination, drew blood, and looked at the "tumor" in her mouth. We decided that we would have Emmy biopsied on Thursday, 05/09/2025. She was put through a lot of tests to make sure that she was healthy enough for sedation and provided her with an antibiotic shot and a steroid shot. After, in the 10 minutes it took us to bring her home, our Emmy was back to her normal self. And, by the way, she was also swabbed for an ear infection that came back negative!!!!! Long story, now short, Emmy's "tumor" was removed on 05/09/25 and was not in fact a tumor at all, just an additional pocket infection from the Stomatitis (Important Note: our vet was kind enough to groom and wash her after the biopsy, so she came home looking beautiful with a new scarf on - that's called CLASS!) To be sure, we sent the biopsy out to histology so we would know 100%. Last night, our amazing vet called to provided us with the best news ever......Emmy does not have a tumor, nor does she have cancer, and the pocket infection has been completely eradicated!!!!! Thanks, All Cats Care for making us spend a week thinking our kitty was about to cross the rainbow bridge causing us heartbreak that we did not need to go through. The only good thing I can say here is that we donated the antibiotic for the fake ear infection to our Vet for another person whose cat actually has an ear infection and may not have the funds to purchase the medicine. Good on us, if we'd listened to Dr. Peggy, our sweet Emmy would be gone from this World for nothing!!!!!

DO NOT GO TO THIS VET, gave my cat a shot I didn't agree too, misdiagnosed and lied about my cat…read morehaving an ear infection and crystals in my cats pee multiple times so I would buy pills and food and eat drops to give to my cat when he didn't need any of it. (went to another VET and verified he has none of these). Not trustworthy at all. I never felt like my appointments were meaningful or helpful, only to see a bunch of extra charges and fees. I wouldn't recommend at all. Also, a $200 "emergency" fee or "same day" fee when she probably has openings anyway.

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

The employees are great here and they take such good care of all the animals. My family adopted our…read moresweet kitty here and they were so kind and helpful!

Cat has FIP and I need to schedule another $500+ appointment just to get another dose of $300…read moremedicine that everyone knows she needs. Gross and greedy. Stay away.

We were clients for a few years. When our 4 year old dog was critically injured at 530am and we…read moreshowed up at their door at 7am they would not even let us in to X-ray her. 6 hours and 75 miles to Buffalo later she was put down. If they had just had the compassion to do a simple X-ray she could have been saved the pain and trauma she was made to endure. Would not step foot in that practice again.

Love everyone . Quite knowledgeable when it comes to pet care They are reasonably priced as wellread more

We met Dr Scott Miner and his Brighton Animal Hospital during the Spring of 2020 and in the midst…read moreof the COVID Pandemic. We need to have a cancerous growth removed from our dog. The care and compassion from Dr Minor was AMAZING; even when the growth returned and we had to make the hard decision to euthanize her. In 2021, we brought our chocolate lab in for X-rays and again experienced AMAZING compassion and service. Fast forward to a month ago. We tried to have the newest member of our pack, our 15 month black lab seen for what seems to be allergies. However, this time I am met with...you have not spent $$$ here in over 3 years, as a result, your pets are NO LONGER patients here and we will NOT accept them back as NEW patients! When I pressed for a why, I was told the "new" owner's policy is if you are not willing to come in annually and pay for a well visit and vaccinations for each dog, your business is not welcome! I cannot stress how SHOCKED we are to hear how little value we and our pets are because we won't agree to annual revenue to the practice. This is in NO WAY the experience we were acustom to AND expected to be treaty with so little value. SHAME ON YOU! CLEARLY PUTTING PROFIT OVER PATIENT CARE AND RELATIONSHIPS!!!