Set up an appointment for 7/17 at 7:30am. My girlfriend got there with our cat at 7:30am and the…read morebuilding was closed. We both called multiple times and got sent straight to voicemail. I looked on my Banfield app and it says they completed the visit last night (7/16) at 10:41pm. Are they just lying to Banfield corporate to get paid for a visit they didn't do? Meanwhile my poor cat's over here, still likely with fleas, because both the Webster Banfield is money hungry and doesn't care about the animals or customers they serve. I want an explanation for why they lied about this visit. I've already contacted my credit card company to investigate because Banfield won't pick up the phone. This is not the level of service I was sold when I signed up for the plan. Edit: I finally got a hold of reception by calling like 100 times. She's claiming that they keep the automatic sliding glass door off until 9:00am and told me my girlfriend was supposed to manually pull it open. HOW WOULD ANYONE KNOW TO DO THAT? Also still no answer about why they lied about the visit, hopefully the manager actually calls me back like reception said they would.

When I first checked this out for shots for my cat it was $80. just left after a $220 visit. also a…read more160 for neuter, turned into $500 that I didn't do. what's up with these people.. Plus that was a little rough with my cat

I brought my Danny to have a sonogram done by Dr Shemanski…read more The front area is space full, with modern lines. I arrived earlier than my appointment, it was a rainy day and I was not sure of the area. The sonogram was performed, Danny kept looking around with his big eyes. I was able to be with him at all times. Dr. Shemanski and the staff were very nice. And later that same day both my Vet and I received the results of the test.

The Village Vet has been our Vet for years! Over those years we have continued to be so impressed…read moreand happy with the doctors, staff, the ambience of the office but most of all the compassion they show our fur babies and us. Each and everyone of them are kind, considerate, caring, knowledgeable and so very easy to work with. This is definitely a five star business

Moving to a new state is always stressful, and one of our biggest worries was finding a vet we…read morecould trust in our new neighborhood. Being new to New York and the Webster area, we took a chance on Webster Clinic, and we are so incredibly glad we did! ​We brought in our 4-legged babies, Romi and Titus, and the entire team blew us away. They didn't just treat them like patients; they treated them like family. The staff was warm, welcoming, and incredibly thorough with their examinations. They took the time to answer all our questions and made sure our babies felt safe and loved. ​If you are looking for a vet who genuinely cares and pays attention to every detail, look no further. Romi and Titus are in great hands here!

The owner, Dr. P I believe, is one of the rudest, most impatient, nasty people in a vet clinic we…read morehave ever encountered, ANYWHERE! This man loves to talk down to everyone, and his temperament is miserable! What a horrid vet and experience! I would never recommend this vet! Anyone would be better!

I've been taking my youngest cat here for the past month or so, and they've treated my cat and I…read morewith the upmost respect. I get so nervous with her since shes very small, but they handle her carefully and are very thorough with their diagnoses. I dont think its very pricey either, i'd say their prices are fair.

I have been going to Laurelton Bayside for over 7 years and have have had great experiences with…read moretheir caring staff throughout that time. Unfortunately, the practice was purchased by private equity many years ago and there have been ongoing staffing issues and now they are not working with outside pharmacies so that they can funnel the business to their own pharmacy and taking the choice away from their customers. This unethical and illegal business practice is utterly despicable and shameful for whoever decided this was the right thing to do

Our new puppy, Milo, had his first vet visit today with a new animal hospital ... County Line…read moreAnimal Hospital in Ontario, New York. While everyone I spoke to before the visit on the phone was very helpful, I was even more impressed with the atmosphere at the actual visit. The technician, Annika, was very friendly and very informative. Milo took to her immediately. Dr. Puccio was equally welcoming, patient, and informative. I feel very confident and pleased with our choice for veterinary services and look forward to a long, ongoing relationship for Milo.

Thier diagnostic skills will lead to a broken heart. RIP Spice..... Spice was completely healthy…read morefor nine years. The record at CAH would show wellness visits and all her vacs. Her face started showing gray. The weekly chucka-ball slowed alittle but still loved it. She started getting dry heaves and she seemed restless. We took in on a Monday and was prescribed bland diet, clucosamine and benadryl, blood was done, negative. And told to watch her. End of week she was worse so we took her and more tests were done. Three days for the result and negative Another test suggested but she didn't stay alive for it. I took her good health for granted and relb8ied on the Vet to get to the bottom of her lillness. We could have been told to go to Emergency earlier or given the option to euthanize. The scene of her beautiful golden eyes turning to dark pools a agony well ever be in memory.

NOT RECOMMENDED!!!!! Our sweet kitty, Emmy has suffered from Stomatitis (if you are unsure, Google…read moreit) for years. Our primary vet has treated Emmy for the last 3-4 years from Stomatitis and recommended that we begin thinking about extracting all her teeth in an effort to combat the Stomatitis. Unfortunately, at the time, our Vet did not have the resources for a full extraction and recommended that we find a cat dentist who could provide us the dental services we needed. About 2 weeks ago, Emmy began another Stomatitis infection; we decided that enough was enough and we'd bare the expense of the full extraction. With that, we contacted All Cats Care Center as their ad stated that they could provide full dental services. We made an appointment (05/05/2025) and had our current vet forward Emmy's records over (these 3 years of records obviously shows that we have been aggressively treating her for years, certainly not neglecting her health). When my fiance brought Emmy to her appointment, he was spoken to like he was the worst pet owner in the World (to be fair, Emmy was very sick and looked it as well). However, if they'd bother to have read her medical record, they would have seen the exact opposite. He was spoken to in such a condescending, demeaning way. When Dr. Peggy finally "examined" our Emmy, she stated that Emmy had a tumor under her tongue that was more than likely malignant. When my fiancé asked what made her think that, he was told: "my years of experience and expertise". Dr. Peggy further stated that the only way to know would be to do a biopsy; however, she encouraged euthanizing Emmy. Dr. Peggy then stated that Emmy had an ear infection (which she'd showed no signs of at home) and provided us with a $130 antibiotic. Stunned, my finance took the medication and Emmy home. That night, after many tears and sobs, we decided that we would bring Emmy back to our regular vet with the information that All Cats Care Provided us. When we called our regular vet on Tuesday, 05/06/2025, we were told to bring her in immediately. Our vet performed a FULL examination, drew blood, and looked at the "tumor" in her mouth. We decided that we would have Emmy biopsied on Thursday, 05/09/2025. She was put through a lot of tests to make sure that she was healthy enough for sedation and provided her with an antibiotic shot and a steroid shot. After, in the 10 minutes it took us to bring her home, our Emmy was back to her normal self. And, by the way, she was also swabbed for an ear infection that came back negative!!!!! Long story, now short, Emmy's "tumor" was removed on 05/09/25 and was not in fact a tumor at all, just an additional pocket infection from the Stomatitis (Important Note: our vet was kind enough to groom and wash her after the biopsy, so she came home looking beautiful with a new scarf on - that's called CLASS!) To be sure, we sent the biopsy out to histology so we would know 100%. Last night, our amazing vet called to provided us with the best news ever......Emmy does not have a tumor, nor does she have cancer, and the pocket infection has been completely eradicated!!!!! Thanks, All Cats Care for making us spend a week thinking our kitty was about to cross the rainbow bridge causing us heartbreak that we did not need to go through. The only good thing I can say here is that we donated the antibiotic for the fake ear infection to our Vet for another person whose cat actually has an ear infection and may not have the funds to purchase the medicine. Good on us, if we'd listened to Dr. Peggy, our sweet Emmy would be gone from this World for nothing!!!!!

DO NOT GO TO THIS VET, gave my cat a shot I didn't agree too, misdiagnosed and lied about my cat…read morehaving an ear infection and crystals in my cats pee multiple times so I would buy pills and food and eat drops to give to my cat when he didn't need any of it. (went to another VET and verified he has none of these). Not trustworthy at all. I never felt like my appointments were meaningful or helpful, only to see a bunch of extra charges and fees. I wouldn't recommend at all. Also, a $200 "emergency" fee or "same day" fee when she probably has openings anyway.

The reason for my 3 stars is that I came here just to buy some dog treats. I thought I'd be in and…read moreout in 5 minutes easily. So I walk in and look for them, and read the aisle signage above me, and I can't find them. I looped around the whole store, and was like ok, they have to have dog treats, so I started walking around again. They have signage for like every brand of dog food so I thought maybe the treats were mixed in with the different brands. So I went up and down every aisle and still found nothing. Finally a found a spot with a bunch of treats...but they were for cats! I missed them the first time around because I thought it was a cat section. So I'm like maybe dog treats are in the aisle opposite cat treats, but they were not. So, the store is not that big and I was feeling ridiculous, so I finally asked someone (which I never do). He showed me where they were, and they were actually the very first aisle. However, they're behind the cash registers, so I just skipped that aisle all together really. I felt stupid for not seeing them, so I looked up at the sign, and I still didn't see dog treats listed on it. I had come from work and still had my dress shoes on, so my feet hurt which was making me cranky, so maybe that's why I was frustrated, but I feel like dog treats shouldn't be hard to find at a pet store. That first aisle is pretty hidden by the registers, so maybe they could put something less popular up there. Or make a big sign for people like me showing where they are. :)

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

I turned to Clark Animal Center with a rather complex issue and my dog and I were met with nothing…read morebut kindness and professionalism. From the admin staff, to the vet techs, to the veterinarian(s), my experience was 100% positive and I can't say enough good things about this clinic. I was working with Dr. Benedetti specifically to resolve my pet's issue and she was an absolute pleasure. As I mentioned, it was a bit complicated, but Dr. Benedetti was always patient, helpful, and extremely warm, which during my stressful time, was very comforting. Her gentle disposition made even my spastic dog feel relaxed (which is quite the feat). The staff in general are just very knowledgeable and extremely helpful. No question insignificant, and always on hand to clarify anything. A special shoutout to the admin staff too - they rock! I had to get several documents faxed into the office and out of it and the admin girls were always on top of it! Calling me if something hadn't come in/couldn't get out. Wonderful customer service through & through. The clinic is also very clean and welcoming for both pets and humans. Treats for the dogs (and cats too I assume) and complimentary coffee/beverages for guests to make the visit even more enjoyable. Five stars 100%!

This is the worst place to take your pets to. I've been trying to get my dog on tick preventative…read moremedication for weeks now but every time I call to get him in they never answer their phones. On top of that they have some of the worst customer service I've ever recorded. Once I'm finally able to get on the phone with one of their vets they immediately put me on hold. Every experience I've had with this place is terrible. Do not recommend.

I have been brining my pets to Brighton Animal Hospital since the 1980's and have no plans to ever…read moreswitch vets! They are simply the BEST. For many, many years all of my pets saw Dr. (Mike) Foley, he was totally amazing (as is his son Dr. David Foley) he was the primary reason that I never switched vets. Since his retirement I primarily see Dr. V, and my dogs absolutely adore him as do I, he is very knowledgeable, kind, caring and compassionate, when I recently had to say goodbye to one of my beloved fur babies, he shed tears right along with me!! Not only are the Vets at Brighton Animal Hospital terrific but their Support Staff and Facility is too! I would highly recommend them for all aspects of pet care and their prices are fair too.

Love everyone . Quite knowledgeable when it comes to pet care They are reasonably priced as wellread more