We took our dog to Pet Supplies Natick for grooming. Kathy did a fabulous job. She was so sweet and kind to our dog and took her time to bathe and groom him. Highly recommend this place and mainly Kathy for grooming services. read more

Staff is very helpful and knowledgeable. One of the best customer care teams in Natick.

Incredible Customer Service! I worked with Sammy who was extremely knowledgeable and patient with me as I needed supplies for my new puppy. Sammy was especially kind and was a wonderful representative for this store!!! read more

I just wanted to share the outstanding customer service I received from Art at Pet Supplies Plus in Natick! I had called to change my order from delivery to pickup, but discovered that my dog's food was no longer available online at that location. Art went out of her way to find a comparable food from the same brand and arranged to have it delivered to me tonight instead of tomorrow. I'm very grateful for her help and truly appreciate the extra effort she put in to make sure my pup didn't go without. Maria and Bella read more

Service (hands up to Kasidy and Angela!) and knowledge are beyond excellent, love shopping at our local store!!

I love shopping at the store Natick. The staff is extremely knowledgeable and helpful. Chris B always goes above and beyond to help us find whatever we need. I would highly recommend anyone who needs pet supplies to go here read more

Great experience at Pet supplies plus in Natick today. Very helpful staff, knowledgeable friendly. The associate and the manager were both available and willing to help. And they had all the products that I needed. read more

Fast delivery, good products, fair prices, and my delivery even included a surprise free gift!

First time in and it is really nice: the Beloved Goldendoodle goes to swim therapy across the street, and this morning we were early and had 20 minutes to spare. Unfortunately, it was 87 degrees at 9:30 am, so sitting outside wasn't an option so I was happy to see that Pet Supplies Plus opens at 9am! I was hoping to find a spikey ball, and they had one! My dog loves it, it isn't too heavy on the floor when it bounces and the spikes must feel nice when he obsessively mouths the ball. A really nice girl named Carrie was at the register and signed me up for their rewards club, and we were off with the spikey ball and one other (a dog can never have too many). Lots of parking in the plaza, and easy in/out as well!! read more

Pet Supplies Plus Natick - So many toys, so little time.... - Pet Stores Near Me - Natick, Massachusetts

Always lots of friendly help here by team members! They also carry my hard to find dog food. Kasidy was extra helpful!

Thank you very much Jade great customer service so friendly and introduced me to Meghan who also does trimming puppy nails. Great Place. read more

I rescued 2 Jack Russells just over a year ago and PSP has been my savior. I walked in the day before pick up and one of the employees helped me pick out everything I needed to bring 2 dogs home. I have gotten excellent customer service every time I have walked in since. I bring the 2 girls in monthly for grooming. Nails. Teeth. Baths. We love Zoe. She absolutely loves my dogs and takes great care of them. Lisa at check out is a total doll. She always has treats for my pups and is always willing to give me advice on new products or help me find something in the store. I just love love love everyone who works here. read more

Pet Supplies Plus Natick - Why do they always get dirty as soon as they get home from the groomer? - Pet Stores Near Me - Natick, Massachusetts

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I like to frequent these places over others due to them being a smaller business chain. However here are the issues I have with all of the locations including this one. The staff at these places is mediocre and not very helpful and their inventory is poor. I went to buy dry dog food here and they are always out of the kind I want, the staff is clueless as to when it is coming in and the shelves are not stocked and the place just cannot compete with the larger chains like Petco or Petsmart when it comes to the stuff I need. Plus in comparison to those other chains staff, these places must hire the leftover no offense), because from the counter staff to the staff in the store, they are mostly lost. I think I may stick to the larger chains. read more

Love this store !! Well stocked ..Well run ... Friendly and excellent customer service .. We were trying to do Auto Ship unfortunately we are out of the delivery service area ..These guys are on top of their game !! They order our dog's food right to the store and we pick it up They keep us updated and alert us when our brand is on sale ..Excellent job !! Thank you Courtney I have to add this years Halloween commercials were hilarious !! Super creative and very entertaining Shout out to your advertising department read more

I would like to thank the honest and top of the line staff here for their usual great service and product but especially yesterday when my Fiancé who is a senior with a disability forgot her phone at the store which she just bought and couldn't replace if she lost it at the counter while checking out, the quick thinking staff member contacted us immediately and I returned to the store and my Fiancee was so relieved you just simply made her day. Thank you for your honesty and integrity! I hope the manager of this store gets to read this and thank them for me ! read more

The lazy checkout clerk charged me for 8 cans of dog food when they had a promotion that said buy three cans, get one free. I just checked my receipt. There are many other pet supply stores in the Natick area. Avoid Pet Supplies Plus. I tried to submit my concern to your website that you referenced below before imparted this review - and I kept getting error messages - I was unable to able to submit my cellphone number, but for some reason it accepted my email address. I hope they will reply. read more

Always has our brand in stock. Employees and Manager very knowledgeable and helpful. Keep up the great teamwork. read more

Our Shih Tzu looks so good today, thanks to a wonderful appointment with Emily! He couldn't look better! Patricia, who has been our groomer in the past, and Emily who did today's grooming, both show a lot of care and patience with our generally cooperative but still somewhat reluctant one year old pup. They groom the dogs one at a time so that your dog doesn't have to spend the whole day at the groomer--two hours and they're done! We're very happy with using Pet Supplies Plus Natick for our grooming and highly recommend them. read more

Great service. They always call if items out of stock. Very friendly crew. I recommend this store,

The store not only had the product for which I was shopping, cat litter, but a team member loaded my cart and helped load the cat litter into my car. I have a problem with lifting heavy things and this was a fantastic service. read more

I always receive excellent customer service here at this store and it certainly stands out. I highly recommend this store for your pets needs. read more

Always met by friendly, helpful staff pretty much right when I walk in. Huge Inventory read more

A friend and I came into the store to check out the fish and perhaps buy a treat for her pet bunny. We accidentally knocked over a small plastic toy that was not even over 2 inches tall. Obviously we picked it up and put it back on the shelf. The lady at the front absolutely went off on us for "hiding" what we had done when we were just simply picking things up. I didn't come into the shop to deal with rude salesperson. This isn't the only occasion I have had to deal with a rude salesperson at this establishment. Once I had asked a simple question about their dog grooming service and the worker had an awfully moody tone and attitude. If i'm looking to be harassed and insulted, I will definitely come back here again. read more

Went here to buy a guinea pig and store was closing in 10 minutes. Employees were rude and wanted me to come back tomorrow because it was late. 10 minutes till close and they didn't want to help me, but they were helping another customer with fish. I will not be going back to that store. read more

Great customer service. The cashier asked me what kind of pet I had when I was purchasing a new leash. I told her I was a weekend puppy raiser for a guide dog group, and she offered me a discount. Super friendly staff. read more

I was very pleased to have 10% taken off the Open Farm food I bought. It was also good they that had the 22 lb bag in stock when I needed it. I used the curbside service which turned out to be very helpful. The young woman who brought the heavy bag out did so in pouring rain but was really good humored about it. When I've shopped inside the store it has always been clean and all of the staff have always been friendly and helpful. read more

Love coming here for all my pet needs. The staff are all very courteous and polite and extremely helpful!! And they always offer to help me bring heavy bags of dog food to my car!!! The facility is clean and I love the do it yourself dog grooming center! read more

Maija did an a amazing job grooming our labradoodle! I am very particular and she met and exceeded my expectations. If you have a doodle, take him/her to see Maija. She knows how to groom them!! read more

Pet Supplies Plus Natick - Pet Stores Near Me - Natick, Massachusetts

Hands down this store is being managed by a dynamic duo, expect to be taken care of, questions answered, concerns heard. Plenty to be thankful for, a great team runs this store. Enjoy the frequent social community and connecting! read more

Horrible experience today at the self grooming station. Ran out of towels. Ran out of hot water. Broken tethers for the dogs and when we asked the man working, he told us they just didn't have any- voice laden with attitude. The floors were filthy- we actually had to clean the floors ourselves so our dogs wet feet wouldn't get disgusting. If I could give them zero stars I would. read more

Lisa always helps us, is so knowledgeable and kind. An asset!!!! Everyone in the store is nice as well

Excellent grooming services in the grooming salon. I have two elderly dogs and the care received is always extra special. They come out looking fantastic. The groomers always listen to exactly what I want done for the dogs. I highly recommend this grooming facility. read more

I love this store! The staff is always very helpful, the store is clean and fully stocked. I love the vet clinics they host. My dog can get all the shots he needs without paying an arm and a leg at a vets office. read more

Manager Jason... awesome. The bathing stations at this store, are clean, and very usable. He, Jason, with my wash card for my dog Jack, let me in early so I could get him clean, and to work with time to spare. Other PSP, refused on the previous day... saying they stop washes an hour before, Billerica, and another 30 minutes before and said that policy was a corporate policy... odd that they did not confer with each other. But,Jason, made it happen and made me a happy customer and Jack a clean boy. read more

Amazing great service here. The nicest people work here. they had all my pet food unlike anywhere else

The staff is helpful and polite, and the location is excellent. I'm hoping that I'll be able to get my cat Daisy microchipped there as it's a great price. I get my hair cut very close to the place as well. There's even a Dunkin donuts nearby, what more could I ask for, not much!!! read more

They are kind and helpful in store but don't follow up. I put in an order and waited 2 weeks with no response. When I called, they didn't know why it hadn't come in. They weren't able to get the dog food in for me. Their prices are quite high but they match prices so I look everything up on the internet and pay those prices. read more

This is the first time but not the last that I will use curbside delivery. I called, pulled up to the front door and out came my order. Everything in the order was correct and the girl was friendly. She thanked me for ordering and there was a thank you note and gift inside. read more

Excellent customer service! The staff helped me select a dog food and even carried it out to the car for me. Very clean and friendly store!

My dog was groomed by Maya and looks amazing! She listened to everything that I wanted done and he came out perfect. I highly recommend it!!