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    Pet Supplies Plus Madison

    3.8 (36 reviews)
    Closed 10:00 am - 7:00 pm

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    Heather M.

    I really hate to leave a negative review about a business, however we're very upset how the grooming staff and management have handled our complaint concerning our dog's last grooming appointment. (Chris & Bree) We noticed our dog's skin was cut between his eyes. My husband picked him up from the groomers but they did not let us know of this accident. When we called the next day we were responded to very rudely from the grooming staff. They had no remorse for cutting his skin. Just think about going to get a haircut and the stylist cuts your skin accidentally, they're probably going to be very apologetic and discount your cut. Because they're dealing with animals, and they cannot speak up for themselves- they just don't acknowledge what happened. I understand how pet grooming can be challenging, but it seems like they have inexperienced and non-compassionate people working there. We've been taking our dog here for months and the last grooming appointment we were told they had to spend 45 additional minutes "brushing" him. I was blown away at that amount of time, but I didn't argue- we paid it. They charged a $1 per minute additional. So, why is it they have no problem notifying me for that, but not when they make a mistake and try to make it right. They tried arguing with us the cut was a rash! We've decided to not come here anymore, I really hope they spend more time training staff to treat the animals better. It's not acceptable for them to not hold themselves accountable for mistakes they make. Also, I arrived when they were still grooming him and witnessed the groomers aggressively brushing his ears. I sincerely hope they staff at Pet Supplies realize their mistakes going forward and make them right.

    Just chilling after my treats from Pet Supplies Plus .

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    3 years ago

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    8 hours ago

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    1 year ago

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    10 months ago

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    7 months ago

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    3 years ago

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    3 years ago

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    2 years ago

    The woman who groomed my dog shaved my dog's hair almost to the skin, which lacerated the skin quite a bit.

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    3 years ago

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    3 years ago

    Associate was kind and friendly will to help find what was needed. Checking out was fast and stow was clean.

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    5 years ago

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    5 years ago

    Love this spot! Super helpful and great selections! Pets are welcome and a great bathing area

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    5 years ago

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    5 years ago

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    6 years ago

    Great service and great products!! I have found everything for my nee Blue-tick hound-dog here.

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    6 years ago

    Great prices, found cute gifts for my pups gotcha day and they carry Trash Pandas merchandise for your pup too!

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    6 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    They are always happy to help . Have used the curb service couple times its also service with a smile!!!

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    7 years ago

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    4 years ago

    Staff is very friendly! Always a nice experience when I go there! Animals are well taken care of! Definitely a pet store you can trust.

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    8 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    Ask the Community - Pet Supplies Plus Madison

    Review Highlights - Pet Supplies Plus Madison

    Very friendly staff, they just bombard you with help when it is not always needed but better kind and helpful than not at all.

    Mentioned in 3 reviews

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    People searched for Pet Groomers 1,086 times last month within 15 miles of this business.

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    Goin to the Dogs and Cats Pet Spa and Mobile Grooming

    Goin to the Dogs and Cats Pet Spa and Mobile Grooming

    (9 reviews)

    I am babysitting my sister's dog, Maxie, for a few months. Maxie needed to be groomed and I…read morechecked Yelp to find a highly rated groomer. Goin to the Dogs and Cats Pet Spa came up. My sister made a reservation for Maxie and the mobile van showed up to pamper and clip the shaggy dog. The young lady, Olivia, arrived on time. Not knowing what to expect, I asked Olivia to let me know what she will be doing. Maxie will get a bath, full body haircut, nails trimmed, and hair between the paws trimmed. I walked Maxie to the mobile van and went back inside my house. Two hours later the doorbell rings and a groomed Maxie is waiting to come inside. Maxie looked and smelled great. If you are in need of a groomer, I recommend their services.

    We are in Huntsville for the month with our pup and she needed a bath and some pampering. I…read morereached out to Erin through the website's contact form. She promptly replied and helped meet my schedule by accomodating a same day appoinment. Upon arriving both me and my pup received a warm welcome. Erin and the groomer listened to special needs (sensitive skin, etc.) and modified the services and products. I was provided a time estimate and notified I would receive a text message when the services were complete. Upon pickup, my dog looked (and smelled) great (and even had a bow on)! And, most importantly, she was clearly happy and well treated while in the care of Goin to the Dogs and Cats Pet Spa. This was an excellent experience and I'd highly recommend for pet grooming needs.

    Pet Supplies Plus Madison - groomer - Updated May 2026

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