My experience with the grooming services at Pet Supplies Plus in Madison was disappointing and frustrating. During my dog's first grooming appointment, I was charged an amount that I later learned I was overcharged. When I raised the issue during a subsequent visit, I was initially told that no one knew what I was talking about. To the company's credit, the matter was eventually addressed, and I was provided with a gift card to compensate for the overcharge. However, what concerns me most is what happened afterward. I continued bringing my dogs to the groomer and completed multiple appointments without being informed of any problems or concerns. Then, when I called to schedule another appointment, I was suddenly told that the groomer was no longer "comfortable" servicing my dogs and that the grooming manager or owner would need to explain the situation. I was never informed of any issues during prior visits, nor was I given any opportunity to address concerns before being effectively turned away. The lack of communication, transparency, and professionalism left me confused and disappointed. However clearly I can find other services. I believe customers deserve clear communication, consistency, and honest explanations when service decisions are made. Unfortunately, that was not my experience. Beware. read more

The groomers do a good job but I stopped taking my dog because she got ear mites three different times . They must not be sanitizing their kennels very well. I can't afford to have to take my dog to the vet for her ear mites every single time I take her to be groomed. I also had to take her to the vet because they didn't extract her gland very well and one of them got clogged up. however, I will still purchase Pet Supplies there because they're very friendly upfront. read more

Horrible groomer I simply called to get my dog's nails clipped she cut me off with all the rabies info ok fine I told her my dog info is on file there and she could look it up, she proceed to tell me oh the system "sometimes" wipe the customer profiles but never asked for my info basically don't want to work, I later walked in to realize I was actually talking to a black male I spoke with manager after being called "aggressive" for asking why he wouldn't check my profile. No need to bother calling I will never patronize this store ever again. read more

We took our two Golden Retrievers to this grooming service in Athens, AL , where they received a bath, trim, and deshedding treatment. The staff handled both dogs exceptionally well, providing excellent service and impressive results. read more

Pet Supplies Plus Madison - Bath and Trim - Pet Groomers Near Me - Madison, Alabama

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Great place for pet supplies. Always has exactly the stuff I need for my three dogs. They have a great variety of frozen raw organic meat as well as high quality kibble that has real protein as the main ingredient. read more

Pet supplies located on wall Triana next to Kroger has a good selection of dog pet items. Sometimes I find some item's expensive, so I go to Costco and purchase dog supplies in bulk. Pet supplies has many items that I can not locate else where Aug 7, 2023 Add a comment, their customer Service is outstanding, Emily Is so helpful. I signed up for their Emails almost without knowing about it. They are extremely helpful. (I do not know about cat products but I can attest that they have a wealth of dog products to chose from) read more

Fine place. got my pet ghost shrimp there. they died after a week though, only buy fish there if its a BETTA, otherwise its gonna die. the reptile and birds are great, dogs and cats great. and the dog washing stations are PEAK. read more

This place is great. I don't have a good place to wash my dog and doing it outside is a pain. They provide shampoo and a safe and secure place to wash your pet for a reasonable price. read more

I have a double coated dog who needs to be blow dried in order to dry and not smell like a wet rag and blow her loose hair out. I usually bring my dog here to do so, I just moved to this area and brought my dog in for a bath. Let me just say what a waste of a drive and 15$ for a bath. The water pressure was horrible, I should have just used bottled water to drizzle it and save my money. The main reason I'm so upset is the force dryer (which is what I come for) was so bad I literally asked someone working if it was broken. I could have blown on her with my mouth and dried her faster than using that thing. Let me add I have a 50lb dog. She's not some little lap dog I can just wrap in a towel and call it a day. read more

The woman who groomed my dog shaved my dog's hair almost to the skin, which lacerated the skin quite a bit.

I really hate to leave a negative review about a business, however we're very upset how the grooming staff and management have handled our complaint concerning our dog's last grooming appointment. (Chris & Bree) We noticed our dog's skin was cut between his eyes. My husband picked him up from the groomers but they did not let us know of this accident. When we called the next day we were responded to very rudely from the grooming staff. They had no remorse for cutting his skin. Just think about going to get a haircut and the stylist cuts your skin accidentally, they're probably going to be very apologetic and discount your cut. Because they're dealing with animals, and they cannot speak up for themselves- they just don't acknowledge what happened. I understand how pet grooming can be challenging, but it seems like they have inexperienced and non-compassionate people working there. We've been taking our dog here for months and the last grooming appointment we were told they had to spend 45 additional minutes "brushing" him. I was blown away at that amount of time, but I didn't argue- we paid it. They charged a $1 per minute additional. So, why is it they have no problem notifying me for that, but not when they make a mistake and try to make it right. They tried arguing with us the cut was a rash! We've decided to not come here anymore, I really hope they spend more time training staff to treat the animals better. It's not acceptable for them to not hold themselves accountable for mistakes they make. Also, I arrived when they were still grooming him and witnessed the groomers aggressively brushing his ears. I sincerely hope they staff at Pet Supplies realize their mistakes going forward and make them right. read more

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Love this spot! Super helpful and great selections! Pets are welcome and a great bathing area

I've always had great service from the team and manager here. Always friendly, helpful and lend good knowledgeable advice when asked. Love to bring my Maine Coon Frankie in to say hi and Willow my Malamute mix. read more

Pet Supplies Plus Madison - Just chilling after my treats from Pet Supplies Plus . - Pet Groomers Near Me - Madison, Alabama

I am beyond upset. I usually take my goldendoodle here for a bath. It was time for his first cut so naturally I bring him here, along with the fact that I saw another doodle who's cut was done here and it was adorable. I was specific about what I wanted and how I wanted. Must have repeated several times and reiterated I do not like the poodle look and wanted a teddy bear cut for the face. Well I picked up my dog and the cut was just awful. He looked like a 2 year old played salon for the day. His face looks like an old man's. The cut is sooooo choppy it's ridiculous that this was supposed to be done by a professional, at least the charges reflect this, but not the results. Only good thing is the hair will grow back, but it will take a long time. Horrible Horrible! read more

Great location with helpful staff. I can always get in and out with no problems. They have a great grooming salon where you can bathe your dog , leave your dog in the salon or just drop in for a quick mail clipping. So convenient . Love this place read more

Associate was kind and friendly will to help find what was needed. Checking out was fast and stow was clean.

I am new to the area and found this place and was very happy and satisfied that it served all my needs. I love the self serve dog wash. I have used it many times. Staff is always more than willing to help. I love the discounts that are sometimes offered. Great place!! Highly recommend it! read more

Great service and great products!! I have found everything for my nee Blue-tick hound-dog here.

Great prices, found cute gifts for my pups gotcha day and they carry Trash Pandas merchandise for your pup too!

They are super helpful with my needs for my new puppy! Everyone is super friendly. They have everything I could ever want. My pup loves their treats and toys they have. read more

I have witnessed the groomer being unnecessarily rough with the dogs. Ive only let them trim my dogs nails and thet were either not cut short enough or cut down to the quick. I definitely wont use their grooming. read more

I've been trying for days to book a grooming appointment. Every time I call there is nobody available that can make an appointment, and how hard could that be. They say they will call me back but never do. I'm taking my grooming and all other business somewhere else. read more

Love to shop at Pet Supply Plus. I will go out of my way to buy for a locally owned business! The employees are always helpful! Definitely love the groomers and bathe your own dog area!! read more

They are always happy to help . Have used the curb service couple times its also service with a smile!!!

Very friendly staff, they just bombard you with help when it is not always needed but better kind and helpful than not at all. They have way better selections than stores like petco and petsmart with better grooming services too. read more

Great customer service, always Friendly!!! Best selection of pet food in the area, this is the only place I have found that carries limited ingredient dog food that does not contain poultry. read more

Not impressed at all. Our dog has been having stomach issues. We were told that they guarantee their food and they will take it back if it doesn't agree with the dog. A week later, we went in with the receipt and were greeted at he door by Mr. Ray. He gave us the 9th degree about who told us this and that it only applies to small bags. He was grilling us about what the employee looked like and insisting he won't take it back unless he knows who said it so he can "discipline them because someone is going to pay for this bag of food". My husband and I were so mortified we walked out with the bag of food and said we would just donate it to a local shelter. He needs to learn how to run a business. This is a completely unacceptable way to treat patrons or employees. read more

From the moment I walked in with Cooper and I were greeted with by a friendly staff! They have a wonderful selection of items and great prices. I came for the self serve dog wash station and I got the 5 baths for $25 which is an awesome deal! The station itself is spacious and has an array of options and no time limit! There are also clips for your dog's collar if they are nervous and towels / a dryer. I will definitely be back! :) read more

This store is great, excellent selection of food, treats, litter, it's always clean, and staff is extremely helpful! They even offer to take your purchase to your car! read more

Absolutely love this place! They took care of my dogs as if they were their own! They also educated me about the type of food that can improve my dogs coat. My favorite part of the store is the self dog wash! read more

The team is always helpful - even loading my purchases on a very wet, rainy day. I so appreciated their help inside and outside the store. I so appreciate their friendliness and coupons. read more

With several pet store options in town and online, our first choice is always Pet Supplies Plus. I was thrilled when it opened up based on the convenient location. They have a "Chick-fil-a" kind of service: friendly staff with "It's my pleasure" to help as soon as you enter the door. The grooming staff are talented and so sweet with my dog. I like that I don't have to leave my pup all day somewhere, they call as soon as he is done. They do get busy so don't plan the groomers have immediate openings but that shows that they are good at what they do with repeat customers. We like supporting local owned establishments; it is nice to walk in and see the owner, his family, and a dedicated staff each time you visit. It's a much kinder environment than you will get at other stores. Definitely recommend! read more

Amazing store, lots of toys and cute little animals, and kind workers! Place was super clean and had a friendly atmosphere, Would totally recommend going here! read more

I stopped coming here awhile ago when the cashier lady called the cops on me because I cursed at my dog to sit and be still he's big and has a thing for little dogs. He was being a bully to a small dog that was there so I was trying to command him to stop. And I'm not a soft spoken person. a the moment I was paying for my dogs bath and I told the lady excuse me. Mind you I'm with his other brother. By the time I finish one dog. Here comes the police. And I automatically knew it was me. I was so upset and offended that that women felt like she had to call the cops because I was trying to restrain my dog. The cops wanted I.d i told them what happened and why they where called and it was over. It could of went another way because I was upset that they now want to know if I'm a danger and want to see I.d I was upset because of that and because I do have ptsd because of cops. Before this I was there regularly to give the dogs baths. Now I don't even want to go there. I'm sure that that women doesn't work there no more because of this. And I live in the neighborhood it was a very upsetting experience but I kept my cool. I have nothing to hide or am I a Wanted criminal. But that day that person made me fell like a wanted criminal. It also reminded me how stupid people like this one can inadvertently get other people killed by the police officers. Or hurt. Like for instance if I didn't want to give the cops no I.D or explain myself. Then what? Or I get visibly upset. What will happen then.? I don't want to know. As I don't trust no cop these days. Yea they can put up a smile and make believe. You never know with the police especially in Madison. But these two cops where cool and young. They weren't white. But they might as well be. No pun intended or offense. That's just the way things still are in this country. A lot of College smart trigger finger idiots. Bully's and white Supremacists. And when the cops where done I continued to bath my dog as they waited for me outside to leave. As I left not one person that worked there I saw. No I'm sorry. No what happened. Nothing. it was like they where embarrassed as they probably thought I was going to get arrested or shot to death. I left out the door turned one more time to see if any employee was around. I seen none. I left. And will never ever give them my money ever again.... read more

What a great store!! Convenient location and a great selection of product at an affordable price. ONLY issue is with their staff. I was wearing a Noter Dame sweatshirt. The lady operating the register and I had what seemed to be at the start a friendly banter between Alabama and Noter Dame. Friendly until she told me that she "had attended Alabama" and essentially "anyone who didn't go to Alabama was a nobody." If thats what Tuscaloosa produces then Im happy to have spent my tuition dollars elsewhere. Recommend the management screens their help staff a little bit more. Signed 'Nobody.' read more

My dog gets a dog food that only one other store in Huntsville and Madison sells. The fact that I don't have to drive to the other side of town to get food is great, and the employees have always been very pleasant and helpful. Though I haven't used it yet, the bathing area looks nice and clean. read more

Store collects donations that are supposed to go to dogs in shelters. They ask all customers checking out to make a donation by buying items from their store to donate. Owners and managers remove items from the donation bin to take home for their own pets. Not only are they making a profit off the donations that customers purchase, they are stealing some of the items that customers believe are being donated. They also keep bags of food that are close to expiration or being discontinued close to the register to suggest as donations. read more