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    Pet Supplies Plus Eldersburg

    3.7 (19 reviews)
    Closed 9:00 am - 9:00 pm

    Services - Pet Supplies Plus Eldersburg

    Bath and groom only

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    Michele C.

    We decided to take a visit to Pet Supplies Plus to celebrate the doggie's birthday. This is a well organized store that allows pets to roam the aisles. My dog went straight to the treats and proceeded to pick out two birthday gifts. While checking out I asked did they have birthday treats and luckily they had an entire case of treats to choose from. The cashier was extremely pleasant and offered complimentary treats to the birthday boy. I will definitely return for special treat days when we want to celebrate our little guy.

    Just needed her ends clipped ()
    Jamal S.

    So, let me start off by saying that I only patronize this store because of the self serve dog wash stations. I have tried to use the salon, but no one EVER returns my call (I was instructed to leave my contact info on the clipboard). Dog wash station (1 star) I purchase the "dirty dog" plan, 5 washes for $45. This is a GREAT deal. If you have a large dog, the stations are a bit tight. It is sometimes a bit difficult to wash both sides of the dog because the area where you "attach" the dog is only on one side. There is not enough room to reach over/under the dog to wash the other side well. The large dog doesn't have much room to switch sides (turn to face the other direction). (Competitors have wash stations where the dog faces front and you can literally walk from the left side to the rear and to the right side to wash/rinse the dog with ease.) The water pressure here is too low. I always have to ask for additional towels, 2 thin towels just don't do the trick. The blow dryers FREQUENTLY do NOT work. Apparently, the breaker trips and the staff has to reset it. Not a big deal, but leaving my pet unattended is something I just would rather not do. Also, the dryer only blows cold air! During my first visit, I paid and was just told where the wash station was. But, there were no instructions provided and it was a bit off putting...water was cold (After letting it run, it got way too hot), the drain was clogged (I figured out how to get the hair out). Staffing (2ish stars) There have been LOTS of times where I have to hunt for the staff; they are rarely easily found. BUT, they are ALWAYS helpful and very nice. When I am able to find someone, s/he is working, not just goofing off. The store has a "points/loyalty" program. But, I have to remind the staff member that I am a member, I have never been asked, nor have I ever earned a perk?! Parking (5 stars) Plenty of spaces and several reserved spaces in front of the store. There is a large grassy area where you can allow your dog to relieve him/herself. You would think there would be a trash can or two and waste bags available and in plain site, accidents do happen. Prices (3 stars) Comparable, nothing extraordinary. The dog was 5 for 45) is what drew me in, but I don't know if it's worth doing again. $15per wash at the competition but better stations may just be worth the price.

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    1 month ago

    First time grooming. Staff is so nice. My golden looked good and prices are wonderful. Making another appointment

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    29 days ago

    The staff is always friendly and helpful. It's a nice neighborhood store. I wished they carried more options of fresh pet dog food.

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    1 year ago

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    7 months ago

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    3 years ago

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    9 months ago

    Excellent selection and very friendly, knowledgeable staff that go out of their way to assist you.

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    1 year ago

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    1 year ago

    Needs better dog treat options, better toy selection, and better prices. Petco is so much cheaper for the same product.

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    Ask the Community - Pet Supplies Plus Eldersburg

    Review Highlights - Pet Supplies Plus Eldersburg

    I'll change this to a 5 star review as soon as the broken nozzle in the large dog washing station is replaced Broken nozzle fixed!

    Mentioned in 2 reviews

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    Petco

    Petco

    (14 reviews)

    Typically, the staff is great, very friendly, and competent but today I was charged wrongfully…read moretwice for my crickets. The first time the cashier had accidentally scanned the code below mine and I got the refund. When I checked the receipt again, I saw she charged me for 15 large crickets when I purchased 15 mediums. It's only a dollar-and-a-half more, but I get crickets everyday so that dollar-and-a-half more adds up. Make sure to get your receipt and check it for accuracy.

    I thought the customer service and store were HORRIBLE! I highly recommend you go ELSEWHERE!…read more My wife, Lisa, is in home hospice because of pancreatic cancer with not very much time left. She enjoys her bedside 5 and 31/2 gal aquariums to watch the fish and take her mind off things. Unfortunately, 3 goldfish we have had for about 5 years died in our 5-gal. tank, so I wanted to replace them fast for Lisa's sake. I went to the Petco in Eldersburg thinking a popular nationwide chain store was the best place to buy them. I spoke to a rep and selected a small coby cat for Lisa's 3-1/2 gal. tank. I then asked for the 3 replacements of fantail goldfish and explained the situation. She said she had to check something, then returned a few minutes later. She said the mgr. told her she could not sell the goldfish to me because the 3 goldfish (and no others) should be kept in at least a 10-gal. tank and would not survive in my smaller aquarium. I explained that I have had aquariums for nearly 60 years since childhood and have never heard that. Fish will only grow as large as the size of the tank will permit. I used the example of plants only growing as large as the pot for the same reason. I also said that my last 3 goldfish did very well in 5 gal, with the 3 other fish for the past 5 years (6 total). She just would not listen to me. I got the strong impression that she frankly didn't care what I said. The conversation was very civil, but most frustrating and unsatisfying. So, I went to look at other fish that would meet the rep's 5-gal size parameters that might quickly satisfy Lisa somehow. I found the prices to be very high, and two whole sections of aquariums were dark and quarantined which offput me with that large amount of dying or sick fish. I waited over 40 minutes for the rep to return, seeing her helping one other customer with fish for all that time. No saying "I'll help you shortly" or asking another rep to help me even though I saw several other reps wandering around the store who just pretty well ignored me. Having spent nearly an hour, I gave up. plopped my coby on the counter and told the cashier that I could not wait for almost an hour to buy 4 fish. I then found out about another area "small business" pet store and visited there in order to hurriedly provide my wife some much-needed tranquility. Customer service and store appearance was WONDERFUL. They guided me immediately to the aquarium section, stood by all the time it took to make my selections, helped with questions promptly and knowledgeably, and quickly gathered the fish for my purchase. I asked about the so-called tank restrictions, and he agreed exactly with what I tried to explain to the Petco rep. about size of tank limits the growth of fish Unlike Petco, this store was clean and not smelly, and better organized. My costs were about 25% less than Petco, with much healthier fish. I will be writing a favorable review as soon as I post this horrible one about Petco. I WILL NEVER go to Petco again! For a $3 billion company in annual sales, and nearly 1,600 locations - I cannot conceive the lousy service I got. How do they survive? NEVER AGAIN - and I am advising other "fish" seniors in our assisted living apartments to do the same and WHY! (as well as anyone else who might consider buying ANYTHING there for any pet!)

    PetSmart

    PetSmart

    (12 reviews)

    Came here to get some food for our new addition (puppy named Pluto). Finding this location was very…read moreeasy and there's a large parking lot directly out front. The team here are very helpful. The team member named Bear was able to help me fund a good deal on some food. They have a nice selection that met my needs.

    Yesterday, 5/4/26, my sister took our dog to PetSmart in Owings Mills. Zumba has been to this…read morelocation several times and no problem. In fact, we have used been using PetSmart, different locations, for probably over 20 years without incident. UNTIL YESTERDAY!!! Well, maybe I should say his previous visit as well. So, on the previous visit, around Dec. Zumba's underside was washed but apparently was not conditioned. Zumba is a Shih Tzu, so he is very short. After his last groom, he walked across the grass which was damp and immediately started to matt. I thought they probably did not condition his underside - no big deal. Anyway, he went to PetSmart yesterday for grooming. He had some matting issues under his coat and also on his underside, where he had immediately started matting from the previous visit. The groomer called and said it would cost extra - no problem. 4 hours later the dog still was not groomed!!! He had been washed and partially cut. The dog had apparently been sitting and waiting while they groomed other dogs even though Zumba had an appointment and also paid for additional time. When my sister picked the dog up, the dog looked like he was 96 y.o. and had been drunk for days. The hair on his head is chopped up, his face is chopped up, his beard is uneven, his feet look like he has boots on, hair is hanging down from his genitalia - lots of it. They told my sister they will finish him in the morning (today), now today they are saying Thursday. How they could even let a dog leave their establishment looking the way this dog looks is beyond me. They offered no refund, no discount, charged extra, said they would finish the job today, and now rescheduled to Thursday. This is the worse customer service and grooming service I have ever experienced. I do not recommend this particular PetSmart Grooming service at all. If I could give them a lower score I would. My dog looks so bad, that if I saw him on the street, I would not he was my dog.

    Pet Supplies Plus Eldersburg - groomer - Updated May 2026

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