Typically, the staff is great, very friendly, and competent but today I was charged wrongfully twice for my crickets. The first time the cashier had accidentally scanned the code below mine and I got the refund. When I checked the receipt again, I saw she charged me for 15 large crickets when I purchased 15 mediums. It's only a dollar-and-a-half more, but I get crickets everyday so that dollar-and-a-half more adds up. Make sure to get your receipt and check it for accuracy. read more

I thought the customer service and store were HORRIBLE! I highly recommend you go ELSEWHERE! My wife, Lisa, is in home hospice because of pancreatic cancer with not very much time left. She enjoys her bedside 5 and 31/2 gal aquariums to watch the fish and take her mind off things. Unfortunately, 3 goldfish we have had for about 5 years died in our 5-gal. tank, so I wanted to replace them fast for Lisa's sake. I went to the Petco in Eldersburg thinking a popular nationwide chain store was the best place to buy them. I spoke to a rep and selected a small coby cat for Lisa's 3-1/2 gal. tank. I then asked for the 3 replacements of fantail goldfish and explained the situation. She said she had to check something, then returned a few minutes later. She said the mgr. told her she could not sell the goldfish to me because the 3 goldfish (and no others) should be kept in at least a 10-gal. tank and would not survive in my smaller aquarium. I explained that I have had aquariums for nearly 60 years since childhood and have never heard that. Fish will only grow as large as the size of the tank will permit. I used the example of plants only growing as large as the pot for the same reason. I also said that my last 3 goldfish did very well in 5 gal, with the 3 other fish for the past 5 years (6 total). She just would not listen to me. I got the strong impression that she frankly didn't care what I said. The conversation was very civil, but most frustrating and unsatisfying. So, I went to look at other fish that would meet the rep's 5-gal size parameters that might quickly satisfy Lisa somehow. I found the prices to be very high, and two whole sections of aquariums were dark and quarantined which offput me with that large amount of dying or sick fish. I waited over 40 minutes for the rep to return, seeing her helping one other customer with fish for all that time. No saying "I'll help you shortly" or asking another rep to help me even though I saw several other reps wandering around the store who just pretty well ignored me. Having spent nearly an hour, I gave up. plopped my coby on the counter and told the cashier that I could not wait for almost an hour to buy 4 fish. I then found out about another area "small business" pet store and visited there in order to hurriedly provide my wife some much-needed tranquility. Customer service and store appearance was WONDERFUL. They guided me immediately to the aquarium section, stood by all the time it took to make my selections, helped with questions promptly and knowledgeably, and quickly gathered the fish for my purchase. I asked about the so-called tank restrictions, and he agreed exactly with what I tried to explain to the Petco rep. about size of tank limits the growth of fish Unlike Petco, this store was clean and not smelly, and better organized. My costs were about 25% less than Petco, with much healthier fish. I will be writing a favorable review as soon as I post this horrible one about Petco. I WILL NEVER go to Petco again! For a $3 billion company in annual sales, and nearly 1,600 locations - I cannot conceive the lousy service I got. How do they survive? NEVER AGAIN - and I am advising other "fish" seniors in our assisted living apartments to do the same and WHY! (as well as anyone else who might consider buying ANYTHING there for any pet!) read more

Grooming - we moved here 4 years ago and have giant breed dogs. What a find right in our backyard!! Genevieve & Niki are amazing groomers and care so much for the dogs. I have recommended them to numerous friends who have "high maintenance" dogs and the staff are real with you on what would be best for your situation. I have a large Leonberger St. Bernard mix and they do an amazing job on his deshedding. But most importantly I trust them and know that their care for my dog is top notch. read more

Petco - Pet Stores Near Me - Sykesville, Maryland

nice last time i was here, rude as hell this time. terrible considering theyre the only female-small-rodent store i could find near me.

The sales are usually pretty good. They have a huge selection of pet food. But every single time I buy crickets for my bearded dragon the guy at the register starts asking me how I care for my dragon and what types of other foods I'm giving him. It's every time. I also have two dogs and a cat that I buy for, apparently he thinks I know what I'm doing with them but not my dragon. If I reply with a no to a question I get a whole list of reasons why I'm doing my dragon a disservice. It's annoying. He's almost 10 years old and somehow I've managed to keep him alive this long, I must be doing something right. read more

Went to get our dog's nails cut. Genevieve (I hope I got that right) was awesome- super sweet and was so great with our dog! A+!

While Petco has many locations, this new location is new with all the bells and whistles. The treat station was adorable and the staff was exteremly helpful and genuinely polite. I found the most adorable sweater and coat for my Goldendoodle but they unfortunately had sold out. The manager and staff worked diligently to ensure I was still satisfied! I left with great products for my dog and a smile because of the customer service despite the business of the store. Thanks guys! read more

Petco - Cutest treat display! - Pet Stores Near Me - Sykesville, Maryland

The stinky Petco". This Petco, unlike the ones in Westminster, Ellicott City, and Columbia, uses a powerful and really awful chemical spray machine that makes it difficult for me to breathe. I try to avoid it but my cats needed food today. The checkout man said it was "better for the animals. They researched it." Better than clean, normal air? I think not. He also said the other Petcos were getting these machines. If so, I'll have to buy pet supplies somewhere else. The bag of food I bought there still smells of the spray. I wonder if it permeated the bag and is in the food. read more

Incredibly disappointed and will no longer be giving them my business. I walked up to the grooming counter as a walk-in customer, which I've done a few times, and I don't mind waiting a little bit. I was asked if I had an appointment and when I said no, they took the person behind me first who did have an appointment. That is totally fine and I completely understand. However, after waiting close to 20 minutes with my nine-month-old baby in my arms, they came out and told me that they did not have time for me today for a simple nail trim. Why couldn't that have been communicated to me immediately? This is not the first negative experience I've had at this location. read more

Took my dog for a grooming. They did a terrific job and would definitely use them again.

I was sincerely disappointed at my one and only experience with this store. I am brand new to town and did not realize the store closes at 7pm. When I pulled up at literally 6:58pm right out front I noticed an employee looking out the front door. Didn't think much of it at the time. I got out of my car pulled my toddler out of the car seat which, as anyone with kids knows does take 1-2 minutes. I then made my way to the door. As I did so the employee at the door walked away. When I get to the door it's locked. I stood there with my kid for about a minute as another employee was walking towards the front door and I noticed them letting someone out of the stores. After asking if I can run in for the literal one item I need. they tell me the store is closed at 7 and they turned off all the registers already. My disappointment is not so much that they wouldn't let me in and buy my item after closing (but it would have been simple enough). I was disappointed that an employee literally watched me pull up, get out, unstrap my child and walk to the door (in the rain) and didn't think to give me a courteous shout (I was in the closest spot to the store) that the store was closed or even wait until I was closer to tell me. She walked away and I had to wait to be turned away by a second person. Not courteous at all. read more

I am not rating on the store on what they offer or customer service. I' m sure this store is great. Now before i start, yes i know they sell pets, yes i know they groom,yes i know pets come in. But omg the moment i went thru the door the animal odor was discusting. Now yes i have a sensitive nose and severe allergies, but i been to many petcos and never had a problem. I dont know but due to just that i cant go back in. Oh well just had to say. read more

I just want to say I have never been disrespected by a business than the groomers at Petco. I brought my dogs in only for a bath and before I could leave them had to sign a waiver for additional services. I told them that I didn't want the additional services and they forced them on me. I again told them that I didn't want the additional services and the groomer looked at me and made an inappropriate comment to me that should never be said to a customer. Therefore I didn't leave my dogs and I would never take them back there. My suggestion is just don't believe prices on the phone that they quote you. There are always additional fees they will charge. read more

So I called Petco yesterday to set an appointment up to have my dog groomed. When I talked to the grooming department over the phone I asked them will there be any other dog close to my dog unleashed roaming around? Because my dog did not like other dogs getting close to him. She said they all should be leashed and he should be okay. Upon arriving to my appointment today; I asked the same question to make sure that no other dogs would be close to my dog. I got a totally different response this morning by the Petco employee. They said sometimes they do have dogs running around with no leash back there from the table to wherever they're being stored. Then they went on to say that they are not going to groom my 20 pound dog. I guess because either they didn't feel like cleaning my dog or they just don't know how to handle dogs in general. I would think Petco would have experience dog handlers on staff because their pricing for the grooming is almost twice as much as any other local competitor. I say that to say, we should keep using our local companies that treat and handle our dogs with dignity. I also will never buy anything from there ever again. I would rather drive to the Pet Smart in Westminster!! read more