Very friendly staff members who were all able to help us find what we are looking for. There is a…read moregood selection for dog accessories (pet camera and necessities) so we had a pleasant, problem free, visit.

I needed to pick up Purina One cat food after work and placed an online order while I was doing…read moresome grocery shopping. By the time I was finished, which wasn't terribly long, my order was ready for pick up. The staff was very friendly when I came for my order and had it ready. Fastest in and out ever, and super convenient location.

We don't normally shop here but we came because we had a gift card. In terms of dry cat food, they…read morehad what we came for (Wellness brand), although it was $2 more than what our local store charges. The cashier was friendly and cashed us out quickly.

Awesome staff Awesome trainers…read moreAwesome groomers Always have my food and always have my reptile supplies

Everyone is very friendly and helpful. Groomer Lexi and her…read morehelper were wonderful! Always nice when you get the feeling the groomers love dogs.

So I've been talking my dog the West Seneca location pet supplies Plus for her grooming…read moreapproximately the last year at the very least, I just had a current appointment about a week ago and I thought the grooming went well. The people were nice and it seemed like my dog's haircut was good untill I looked a little closer. I have an American Eskimo dog with a very thick undercoat so most of her appointments average 3 hours because there's lots of brushing and bathing and hair cutting involved. The last three times I've taken my dog to the pet supplies Plus in West Seneca her grooming appointment was finished within an hour and a half. No I didn't think nothing of it at the time. So after her most recent appointment I looked a little closer at her fur and realized that the people grooming my dog and pet supplies Plus was not properly grooming her. They did not brush the undercoat to the point that it got so mad at and my dog is overheating inside her body and I didn't realize it until now. They were not brushing her coat out so after three appointments of bathing and thinking that she's getting her coat brushed out they did not do it and her coat is now matted. And this is a problem for me because now I have to do all the work myself and on top of it I tipped the groomers very generously. I do not like this location and I do not recommend you spend one dime in this location. I've also had other issues in the past they have stolen money from me because the people there are incompetent and way too young. More training is necessary for these younger people. How can I entrust these people with my fur baby. I won't be going to this location anymore I have found other avenues to take.

I stopped here after work to pick up a birthday cake and a couple more bags of treats for Cooper's…read more9th birthday. When I was there in November, I noticed that they had a cake that was quite cute. In addition to the cake, they also had a baking mix, where you could make the cake yourself. Maybe next year I will get that, but I didn't have time to make a cake. Cooper really enjoyed the already made birthday cake. He had a couple pieces on his birthday and then as a treat for a couple days later. When I visited Purely Pets in November, the owner tossed a bunch of samples in my bag. Cooper happened to love one of those samples. When I went in there this time, the owner was out sick and her mom was running the store for her. She unfortunately didn't know what I was talking about, but collected my contact information. A day later, the owner emailed my back with the pictures of the treats. Customer service is amazing at Purely Pets. I will continue to support this business and encourage others to purchase their pet supplies here. They have items for dogs, cats and tiny critters too.

Stopped in for the first time this week and had a great experience! My cats are just a year old and…read morewe're still experimenting with foods and treats, so I wanted to see if Purely Pets would have different options than the big box stores. They did! I was really impressed with the service, which is ultimately why I'll be coming back again soon! I'm a relatively new cat owner so I usually spend a ton of time at the big box pet stores squinting at cans and trying to guess what my cats may like. But I had a completely better experience at Purely Pets because as soon as I walked in, I was greeted right away and asked if I needed help with anything. So I took her up on that and asked for advice on cat treats. I appreciate that she asked what my cats normally enjoy then made suggestions based off that. The way she was describing the different treats, I could tell she was very knowledgeable on all of them. I also got a few cans of wet cat food and was relieved they had them organized by texture (my cats won't eat puréed), and that they had signs beneath each that made reading the ingredients much easier than squinting at tiny cans. When I cashed out, she also gave me a few samples for my cats to try, including "Inaba irresistible Churu". I wasn't sure if my cats would like a treat like this, but they LOVED it! So now I'm definitely coming back to buy some more of these! Overall I would highly recommend stopping in to Purely Pets, especially if you're looking for recommendations on new food or treats.

I decided to set up a small fish tank, so I was searching for gravels, fish and aqua plants. This…read morestore was the one that showed up with all three items when I looked on the website. It is not close to me but I decided to go anyway. I got the gravels and plant, then went to get the gold fish. I wanted the cheapest kind just in case it doesn't work out. The attendant was nice, she let me pick the colors. I kept apologizing that for 29 cents a fish I was probably asking too much, but she didn't mind. When I checked out I realized I forgot to get fish food, the cashier went to get a can for me. Overall, I had a great experience at this store.

HORRIFIC PERSONNEL - UNPROFESSIONAL- LIARS I showed up for a…read moreCONFIRMED scheduled training class only to be told there wasn't one on Saturday 6/14/25! First I was told it was there was no class then I'm told it was pushed back and ask "weren't you notified?" I said no I was not. Then I was told there was a computer "glich" and they would have Kali call me "when she gets a chance", to which I responded I wanted a call as soon as she walked in on Sunday with an explanation. Sunday comes and I FINALLY received a call from Kali at 1:30pm - they open at 10am and was told she be there at 10am, I could barely hear her on the phone, it sounded like she was in the middle of the store - all I heard were people and dogs. I said can you go in an office or something I can't hear you, she said I am in the office, I said can you close the door or something she said it was... LIAR. I proceeded to tell her I was angry and upset because of what happened the day before and it was very unprofessional and wanted to know when this training would start and I did say there better be a class next Saturday. Now Kali says "I feel threatened and I will not do a class with you". So it turns out she and the so called manager Holly had me on speaker phone somewhere in that god forsaken store, they were never going to reschedule the class. This crap hole of a store did the exact same thing to a class I registered for before and that is why I was angry!! I swore I would not ever step foot back into a PetSmart 4 years ago after having the so called grooming manager of the Walden location tell my husband and I to f*ck off when we brought our dog in there to have his nails trimmed, stupid me gave them another chance. With the reputation of dogs being injured by this company, the lying, rude, low caliber of employee that they hire? There are way too many options who deserve my business and money!!

Very knowledgeable. Ask for jeff. His parents ran the original store so he grew up with all that…read morelife expierience.

waited For a week for a a special request have my tank set up . bugged him all day for this pet…read morefor my children tells wait a hr then come. We walk in and he sold it to another person. when he knew we were coming he said give me a hour. terrible business my kids are heart broken and now have they have a empty tank in their bedroom . SHAME on you . Hope you don't sleep tonight.

Very knowledgeable staff. Good selection for quality food at good prices. Watch for various…read morespecials and promotions. This place does it all - Pet Foods, Treats, Toys, Supplies. On site Vet. Pet lodging and grooming.

The lady that helped me was so knowledgeable I was impressed. She answered every question I asked…read moreand also made suggestions . Her suggestions were so helpful and my little doggie absolutely LOVES the kibble she suggested and now he has no tummy trouble... I wish I knew her name but I dont. I want to say she was a manager. And the treats of course he loves!!! Thank you so very much. This is my new store for my furbabies and my peace of of mind

Sorry to be your first review and it not be a better one. You didn't do all the services we asked…read morefor and what was done wasn't great. If we weren't pressed for time and you didn't have others in your shop waiting we would have expressed our thoughts at that time. We were really hoping to like your services as it would have been more convenient for us but it's likely we'll be going back to our original groomer.

We just took our dog Mocha to have a wash and brush. She looks so much better. They also cut and…read morefiled her nail. I plan on taking her back since it's impossible to bathe her during the winter. I would highly recommend this place for a,winter time wash and brush for a dog.

I was recommended to come here by a coworker and I was not disappointed. This is the first groomer…read morethat has been able to get my dogs black nails short, make him smell as good as he did, and brush him so much that he was soft, shiny, and wasn't shedding excessively like he normally does. I told them he can be afraid of the blow dryer and they put something on him to cover up his ears and helped him from being afraid of the noise so they could get him dry. They really cared about my dog and his fear of the blow drying sounds, and put him at ease. He was happy when I picked him up also. To top it all off, I went to pick him up and they put a cute bandana on him. He looked so cute! Thank you ladies for an amazing job! I added you into yelp because I didn't see your business on here and it deserves to be acknowledged!

This PSS at this location in Cheektowaga ALWAYS has the items I need for my ferrets and my…read moredaughter's Pomeranian. I have 4 ferrets so I need to be able to conveniently purchase everything I need for them and my grand dog at one time and this PSS allows me to do that with ease!

I took my skittish pup here to get her nails done because they were horribly long and she wouldn't…read morelet us do them at home. I called beforehand to tell them she's jumpy and has an attitude and will freak out. They said "it's alright come in". They chained her up, touched her foot once, She jumped just like I said she would and immediately they yelled "NOPE NOT DOING THIS!" She has since in the same week, gotten them done by somebody else and they were just fine no thanks to these guys! If you have a jumpy scared dog, don't take them here for grooming! . Also, all of the groomers = judgmental!