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    Pet Supermarket

    2.5 (24 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Pet Supermarket

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Pet Supermarket Photos

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    The left is one of the last 2 treats left in the bag of 200, the one on the right is the dried out treat I just bought today.
    Dania B.

    I was a pet perks member until today, I have 2 dogs and 2 cats. I'm sure you can imagine how much money I've spent in the past 8 years as your customer with the food/treats/shampoo/toys/etc. I started having quality issues with the treats being dried out so I started opening the bags at the store to ensure the quality was there. Today, I did that and the treats were bad. I opened another from the back (this typically works) but those were also dried out. All the while I'm speaking with the manager, Nathan - letting him know that I've had this issue in the past and explained about my dog and his pills. He said "well, don't open another bag - I have customers who don't have dogs with no teeth and don't care about the treats being able to hold a pill" . Since he was so rude, I simply told him To ring me up, I'd pay for both bags and donate them but I would not be a returning customer. I will either go to petsmart up the street or start ordering from Chewy like everyone else. Now, I'm in staffing, I understand the struggle to finding good employees, I'm also in sales and understand that customers are hard to find. This is a true example of one going hand in hand with the other. I spent $26 on treats that are far below the quality I'm use to getting, I had a manager basically tell me my older dog doesn't matter and I am beyond livid that I have spent money with your corporation over the past 8 years. I'm more upset by the lack of empathy than the money, it's only $26 bucks - I've spent much more than that on my boys and will continue to do so, just not here. To be treated like this as a customer in todays highly competitive market for consumers and in the age of instant reviews, I'm surprised you don't have a better policy on promoting & vetting managers. Above was sent to Pet Supermarket corporate and I sent a message to the CEO, Allen McClard. Also sent to the manufacturer of the treats.

    Peter M.

    I have alwAys found these pet supply stores to be a bit expensive, considering their size and the buying power they must have. But you can find pet items here that other stores don't carry, and our local branch does quite a lot to support our local humane society shelter, so if I need to go to a pet supply place, this is the one I use. Once you are in the huge shopping center parking lot, it can be a bit hard to find as the sign faces the highway so it is just a plain lookinG building as you drive through the parking lot.

    Green cheek conure Merlin!

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    1 year ago

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    Liz P.

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    7 months ago

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    3 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    6 years ago

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    10 years ago

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    8 years ago

    I have been going here for years. The people are helpful and they have all the supplies that I need.

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    12 years ago

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    9 years ago

    You better have deep pockets when you shop here. Prices are outrageous and the selection isn't that great

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    Scenthound Mount Dora

    Scenthound Mount Dora

    (4 reviews)

    Very disappointed. Called and made an appointment, went over details of issues of our dog not…read moreliking her nails cut, they said no problem. Arrived for appointment, woman at desk said three times yes she needs her nails cut. My wife went over how other groomers have been able to get them cut. Next the woman picked up the dog, but was not holding her tight and she jumped from her arms toward my wife and hit the wall and almost fell. We should have left. Just over an hour later we got a call that she was done. Upon pick up, they say they couldn't cut her nails. So they still have her a bath, why wouldn't you call the owner and explain this and give the option to continue when it was already stressed why she was coming in? Set up is not good, as if a dog does get away from staff they can easily run out if someone opens the door into a very busy parking lot. Sorry but we cannot recommend.

    I brought my Blue Heeler to Scenthound Mount Dora on Saturday the 14th. It was a last minute…read moreappointment and I was so thankful they were able to fit him in. It was our first visit but certainly won't be our last. From start to finish their team was very communicative and you can tell customer service is at the top of their priority list! My dog was nervous being in a new situation and environment but they were very patient with him. I was so happy to learn from his report card (which the manager went over with me when I picked him up) that he was already in great shape! They do a whole wellness check, checking his skin, coat, teeth, nails, etc. every visit. He smelled amazing and was so happy when I picked him up. The store was clean and well organized. They offer a monthly membership, with different levels depending on the services you need, but you can always drop in for a la carte services without a membership. I will be back!

    Pet Supermarket - petstore - Updated May 2026

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