Pet Memories provided a compassionate and respectful experience during a heartbreaking time. I…read moreappreciated the gentle care and dignity they showed me and my sweet baby angel. Their promptness & beautiful location made the experience a little less difficult.

Compassionate. Professional…read more Patient and KIND. Pet Memories of Rockwell Texas went above and beyond to take care of our unique situation. Miss Dee and Mr Nick in particular were amazing. Thank you for everything.

My sweet, 19 1/2-year-old blue & white tuxedo cat, Bandit, had been declining for more than a year,…read moreand finally succumbed to kidney failure. He let us know it was time. We made the call to Beyond the Rainbow, and Dr. Heinemann was able to come over to our home, and she gently helped our sweet boy go to sleep. There was nothing easy about saying goodbye, especially when Bandit was so much more than a "pet." But I cannot begin to express just how grateful my wife and I are to Dr. Heinemann and the fine folks at Beyond the Rainbow. Dr. Heinemann explained everything in advance, gave us all the time we needed to say our final goodbyes, and treated our baby and us with such respect. It's clear she genuinely cares -- it's not just a "job" for her. Dr. Heinemann, thank you from the bottom of our hearts! We couldn't have gotten through this tough time without you, and we will always remember your kindness, and the gentle way you helped our boy transition. Highly, highly, highly recommend Beyond the Rainbow. When that difficult day comes for your fur baby, give the folks at Beyond the Rainbow a call. You will not regret it.

Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

Kirsten was so incredible throughout the entire process. I could not have asked for a better…read moreexperience. 10/10 would recommend for any pet parent who wants the best for their loved one.

I recently had to put down my 17 yr old Labrador. He worsened quickly over a few days, and I knew…read moreI didn't want to do it at the Vets office cold tables. I found Codapet online and booked Dr Kirsten Stukey on a Sunday- 2 weeks before Thanksgiving. She responded quickly after the booking and even came much earlier when I realized my boy was not doing well, and I needed her sooner. She came on time, was kind and patient. She explained everything and answered any questions. I am very grateful to find this service last minute on a weekend. It was more expensive than at the vets office but at home is much much better for your pup. Dr Stukey was great. My dogs ashes were at my vets office in a beautiful cedar box just over 24 hrs after Dr Stukey left with my dog. (Pet Memories cremation service in Rockwall). Thanks Dr Stukey for your kindness and patience during this hard time. Pics of my pal, Kibo

In this day and age, more often than not, we spend a substantial sum on products and services and…read morethe outcome is average. Not in the case of Dr. Fiona! Just Wow! Recently we euthanized Ginger. She was fourteen with rapidly declining quality of life issues. The usual when,where,how thoughts and discussions took place over weeks . After referrals to Dr Fiona and the description of her process,the decision was made to use her. Now, each pet lover decides the type of food,level of care etc they are going to give their animal. That ranges from just enough to get by to treating them like humans. No matter your level of care, Dr Fiona will open your eyes to a level of compassion for your pet you've never witnessed. Yes, this service cost significantly more than going down to the vet's office. They come to your home and over the course of one to two hours lovingly usher your pet to the next stop. Beautiful. I highly recommend you consider Dr Fiona and her service.

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

The new ownership is so much better here now. This location is super clean and well organized…read more Everyone is super friendly and busy. This is a well oiled machine with strict rules in place in ensure you will get back your baby. I always to a witness cremation here at this location over the years and let me tell you even though this is a big corporation, they still make it seem like a family owned business. I have witnessed all the grounds compared to the previous ownership. 100 times cleaner and safer. I would recommend this location of Fond Memories any day.

If I could give this place a less than 1 star I would. They made my experience of losing my pet a…read morenightmare. I had to put my baby to sleep and the VEG in Allen sent him to Fond Memories on the 21st of January and from that day on my experience was a nightmare. I called them as instructed because I wished to have the black cat urn and was told by Andrew it would be two weeks - ok so I paid and waited. I called every week until the 23rd of February and was finally told they did not have the urn STILL yet they had been telling VEG who I was also calling that they had to get a tracking number. Veg told me they had shipped it but they also needed to get a tracking number leading me to believe that my pet had been shipped back to them...BTW they deliver the remains not SHIP them. I called VEG 4 days ago and was hung up on by Cheyenne and when I called back she had the audacity to tell me I hung up because I could not hear her. A complete lie as I told her to take me off of speaker phone. I finally spoke to Kendall at Fond Memories and she told me that they needed to call and find out when they would receive the urn...I cancelled the black cat urn and they suggested I could take another urn and then transfer him to the cat urn?? I just took the other urn and who knows what I will receive today when I pick up his ashes. Maybe just plain dirt! Do not use this place.

Was a great experience never have boarded my dogs anywhere, we had a Vacation out of town fr two…read morenights. This location was amazing, close to us, nice to the dogs and nice about us bringing our own food, toys, treats. They have lots of options for your dogs room, there some that have a dog camera.

Called to simply ask a question about boarding my dog and the employee was so incredibly rude…read morethere's no way I would board here. It was so strange. After seeing the owners response to negative feedback here, I am guessing that's the standard.

The service was arranged through my veterinarian hospital and I did not know it was through…read moreHeavenly Pet Cremations until the precious remains of my dear Tofu was returned to me. Enclosed and presented in a privacy package was a kind note from Heavenly Pet Cremations along with a card from the staff of my vet hospital. Every item was placed neatly and with evident care within the package. You have made a tough moment easier to process and I am grateful to know care was extended for his gentle soul to rest peacefully. Thank you for the preservation of a beautiful memory.

We had to let go of our Beau a week ago today, and chose private cremation through our vet, which…read morewas Heavenly Pet Cremations. I'm so grateful, they used this company. The box was perfect, the lock of hair, paw print (very unexpected), and poem enclosed was so special for our little buddy. This was the hardest day of our lives, we are so grateful for their thoughtfulness and kindness.

Excellent communication, very quick pickup. Made a terrible situation tolerable, thank you guys.read more

In a dream world, we would never need this service. But unfortunately life isn't fair and I have…read morehad to use Peaceful Pets twice in a year. The first time, the emergency vet worked with them and they sent me updates and delivered the remains after a couple weeks. Unfortunately, I lost another cat the day before Thanksgiving. It was unexpected and traumatic and I had no idea what to do. I knew everything would shut down for the holidays and I would not emotionally survive almost a week with my dead cat in my freezer. I called Peaceful Pets distraught and asked if there was anything I could do. They were closing early, but said if I got there ASAP, they could take his remains. I drove over and they were so nice. Even letting me take a few moments to say goodbye since it all happened so quickly. I got my remains about 3 weeks later delivered to my house, which is so convenient. The packaging was wonderful. The pricing was reasonable and I appreciate the more environmentally friendly cremation service. I hope I don't have to contact them again for a very long time, but I recommend them to others for sure!

I can't say enough how grateful I was to find this company. My husband and I were visiting from San…read moreAntonio with our 3 dogs when our elderly one passed suddenly. The ER vet we used for euthanasia said it takes about 14 days for them to return the ashes, which meant that we'd have to make the 5-hour drive back up to pick up our boy's remains. We were heartbroken because we came as a family and wanted to leave as a family. I looked for alternatives and found this place. It was a Saturday when I called, but someone still picked up right away. Fabian was extremely helpful and kind, doing his best to work with us and give us options. Since we were only in town for a few days, they had an expedited option, which we were grateful for. PR's Heavenly Bridge made a difficult situation so much easier, and we're forever thankful for their care and consideration. If you're looking for a place that will treat your beloved pet with the dignity and love they deserve, you've come to the right place.

Passing of a pet is sad, this place and the caring staff are empathetic and kind for the loss…read more Professional and easy to work with, they work with most veterinary locations and have already suggested this place to others when they are searching for a place to help, the guidance and ease of entire process always the least stressful part of a loss. The urns, wooden glazed boxes and trinkets offered give a variety of options in memory keepsakes. Will continue to recommend to friends and family due to the compassion always shown. Have used a few times and so has my extended family. Thank you for the wonderful staff.

I'm very grateful for the wonderful care we received here. Everyone was so kind, attentive,…read moreunderstanding, and helpful. They truly took the time to listen and made the whole experience much easier. Highly recommend! Jennifer and Ramin were absolutely kind and caring, Denis was very helpful and kind to me and my baby Dr. Navaro is the. God bless you all.

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.