Compassionate. Professional…read more Patient and KIND. Pet Memories of Rockwell Texas went above and beyond to take care of our unique situation. Miss Dee and Mr Nick in particular were amazing. Thank you for everything.

They answered the phone even before they opened. Gave immediate, compassionate service at…read morereasonable price. Fast turnaround on Highly recommend.

Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

I would give Dr. Heinemann 10 stars if I could, very understanding and respectful of what we were…read moretrying to do. Took the extra time to explain step by step what she would do while at the same time interacting with my baby girl as best she could. The experience for my baby and myself was exactly what I had hoped for calm, respectful, and as easy on the two of us as possible. I will use them again when needed and will recommend to all my friends when they are in need of this lord sent service.

Kirsten was so incredible throughout the entire process. I could not have asked for a better…read moreexperience. 10/10 would recommend for any pet parent who wants the best for their loved one.

Dr. Stukey was amazing throughout the process. She talked us through everything and was so sweet to…read moreour fur baby. She was patient and so incredibly kind to us as we let him go and we are so grateful for her. Would highly recommend!!!

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

In this day and age, more often than not, we spend a substantial sum on products and services and…read morethe outcome is average. Not in the case of Dr. Fiona! Just Wow! Recently we euthanized Ginger. She was fourteen with rapidly declining quality of life issues. The usual when,where,how thoughts and discussions took place over weeks . After referrals to Dr Fiona and the description of her process,the decision was made to use her. Now, each pet lover decides the type of food,level of care etc they are going to give their animal. That ranges from just enough to get by to treating them like humans. No matter your level of care, Dr Fiona will open your eyes to a level of compassion for your pet you've never witnessed. Yes, this service cost significantly more than going down to the vet's office. They come to your home and over the course of one to two hours lovingly usher your pet to the next stop. Beautiful. I highly recommend you consider Dr Fiona and her service.

If I could give this place a less than 1 star I would. They made my experience of losing my pet a…read morenightmare. I had to put my baby to sleep and the VEG in Allen sent him to Fond Memories on the 21st of January and from that day on my experience was a nightmare. I called them as instructed because I wished to have the black cat urn and was told by Andrew it would be two weeks - ok so I paid and waited. I called every week until the 23rd of February and was finally told they did not have the urn STILL yet they had been telling VEG who I was also calling that they had to get a tracking number. Veg told me they had shipped it but they also needed to get a tracking number leading me to believe that my pet had been shipped back to them...BTW they deliver the remains not SHIP them. I called VEG 4 days ago and was hung up on by Cheyenne and when I called back she had the audacity to tell me I hung up because I could not hear her. A complete lie as I told her to take me off of speaker phone. I finally spoke to Kendall at Fond Memories and she told me that they needed to call and find out when they would receive the urn...I cancelled the black cat urn and they suggested I could take another urn and then transfer him to the cat urn?? I just took the other urn and who knows what I will receive today when I pick up his ashes. Maybe just plain dirt! Do not use this place.

The new ownership is so much better here now. This location is super clean and well organized…read more Everyone is super friendly and busy. This is a well oiled machine with strict rules in place in ensure you will get back your baby. I always to a witness cremation here at this location over the years and let me tell you even though this is a big corporation, they still make it seem like a family owned business. I have witnessed all the grounds compared to the previous ownership. 100 times cleaner and safer. I would recommend this location of Fond Memories any day.

LOOK AT THE PICTURES. Just want to bring this back and remind everyone to NEVER leave your dogs…read morehere. This is what they let happen to my dog's head over the course of 6 days. They said they "didn't notice" until day 6, but if they were taking him out for the 1x1 playtime I was paying an extra $30/day for they surely would have. I still have not gotten an apology from the family or their daughter who works the front office who was down right rude to me off the bat when I called to discuss it, because they have enough repeat business that they don't care about customer retention (or taking decent care of the animals in their care) There are so many other boarding and dog walker options, don't give this place your money, they don't deserve it.

Was a great experience never have boarded my dogs anywhere, we had a Vacation out of town fr two…read morenights. This location was amazing, close to us, nice to the dogs and nice about us bringing our own food, toys, treats. They have lots of options for your dogs room, there some that have a dog camera.

The service was arranged through my veterinarian hospital and I did not know it was through…read moreHeavenly Pet Cremations until the precious remains of my dear Tofu was returned to me. Enclosed and presented in a privacy package was a kind note from Heavenly Pet Cremations along with a card from the staff of my vet hospital. Every item was placed neatly and with evident care within the package. You have made a tough moment easier to process and I am grateful to know care was extended for his gentle soul to rest peacefully. Thank you for the preservation of a beautiful memory.

We had to let go of our Beau a week ago today, and chose private cremation through our vet, which…read morewas Heavenly Pet Cremations. I'm so grateful, they used this company. The box was perfect, the lock of hair, paw print (very unexpected), and poem enclosed was so special for our little buddy. This was the hardest day of our lives, we are so grateful for their thoughtfulness and kindness.

The respect and kindness of the people in this place was quite moving for us in a time of sudden…read moregrief. We am so grateful for this team during my boyfriend's cat's passing. I wish I could remember the name of the woman who helped us during our appointment. Thank you guys for everything. Zeke peacefully remains beside us every day because of you.

In a dream world, we would never need this service. But unfortunately life isn't fair and I have…read morehad to use Peaceful Pets twice in a year. The first time, the emergency vet worked with them and they sent me updates and delivered the remains after a couple weeks. Unfortunately, I lost another cat the day before Thanksgiving. It was unexpected and traumatic and I had no idea what to do. I knew everything would shut down for the holidays and I would not emotionally survive almost a week with my dead cat in my freezer. I called Peaceful Pets distraught and asked if there was anything I could do. They were closing early, but said if I got there ASAP, they could take his remains. I drove over and they were so nice. Even letting me take a few moments to say goodbye since it all happened so quickly. I got my remains about 3 weeks later delivered to my house, which is so convenient. The packaging was wonderful. The pricing was reasonable and I appreciate the more environmentally friendly cremation service. I hope I don't have to contact them again for a very long time, but I recommend them to others for sure!

The people at PR are truly a blessing. Having it already be such a difficult time, they were there…read moreevery step of the way and we were always met with compassion and sympathy. I couldn't recommend this place more in the circumstances. Thank you guys so much

Thank you so much for your beautiful work and the kindness of everyone that works there. The…read morehandcarved urn is so beautiful, you can tell the care and detail you put into it, the swatch of fur keychain, the paw print and nose print...all of it means so much to me and is so wonderfully and thoughtfully done. Thank you for taking such good care of my girl, Ruby.

Our best boy woke up lethargic and very sick. Our vet couldn't see us and recommended the Emergency…read moreAnimal hospital. We drove straight there and the staff was amazing. They helped us get him out of the car and onto a stretcher. The vet explained he was in bad shape and explained end of life services. They let us spend as much time as we wanted with him before taking him away. It was a terrible day but they were kind, comforting and efficient.

The director of this facility, Dr. Cindy Echevarria, is a monster…read more My beloved baby girl, Devo, was at the end of her life, and we called this hospital to see if they could help her pass. They told us over the phone that they were not busy and would prioritize Devo's care, so we made the difficult decision to head over there to say goodbye. We believed she had passed on the car ride over, but when we arrived they took her to the back and Dr. Echevarria came to us and said she had a faint heartbeat. We said we wanted to hold her while she passed, and Dr. Echevarria proceeded to disappear for 15 minutes, leaving us in a room while our dog passed alone without us by her side. While this was happening, we were obviously very distressed, asking every employee we saw what was going on and where our dog was. When we finally saw Dr. Echevarria, we asked for our dog so we could hold her, she told us very rudely "we have other patients" and turned away. I cannot believe how heartless and uncompassionate these people are here. I would NEVER ever ever step foot in this place if you are in the vulnerable position of having your dog be at the end of their life. Dr. Echevarria stole our dog from us, stole that moment of being with her as she passed from us, then was rude to us on top of it. Her staff was apologizing to us for her attitude, blaming it on her having worked a long shift, but there is no excuse for what she did to us and our precious dog. She didn't even deserve to have touched my precious baby, let alone keep her from us when she needed us most. I will forever remember this doctor as being one of the most evil people I have ever encountered. DO NOT GO NEAR THIS PLACE.