Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

I would give Dr. Heinemann 10 stars if I could, very understanding and respectful of what we were…read moretrying to do. Took the extra time to explain step by step what she would do while at the same time interacting with my baby girl as best she could. The experience for my baby and myself was exactly what I had hoped for calm, respectful, and as easy on the two of us as possible. I will use them again when needed and will recommend to all my friends when they are in need of this lord sent service.

The new ownership is so much better here now. This location is super clean and well organized…read more Everyone is super friendly and busy. This is a well oiled machine with strict rules in place in ensure you will get back your baby. I always to a witness cremation here at this location over the years and let me tell you even though this is a big corporation, they still make it seem like a family owned business. I have witnessed all the grounds compared to the previous ownership. 100 times cleaner and safer. I would recommend this location of Fond Memories any day.

If I could give this place a less than 1 star I would. They made my experience of losing my pet a…read morenightmare. I had to put my baby to sleep and the VEG in Allen sent him to Fond Memories on the 21st of January and from that day on my experience was a nightmare. I called them as instructed because I wished to have the black cat urn and was told by Andrew it would be two weeks - ok so I paid and waited. I called every week until the 23rd of February and was finally told they did not have the urn STILL yet they had been telling VEG who I was also calling that they had to get a tracking number. Veg told me they had shipped it but they also needed to get a tracking number leading me to believe that my pet had been shipped back to them...BTW they deliver the remains not SHIP them. I called VEG 4 days ago and was hung up on by Cheyenne and when I called back she had the audacity to tell me I hung up because I could not hear her. A complete lie as I told her to take me off of speaker phone. I finally spoke to Kendall at Fond Memories and she told me that they needed to call and find out when they would receive the urn...I cancelled the black cat urn and they suggested I could take another urn and then transfer him to the cat urn?? I just took the other urn and who knows what I will receive today when I pick up his ashes. Maybe just plain dirt! Do not use this place.

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

In this day and age, more often than not, we spend a substantial sum on products and services and…read morethe outcome is average. Not in the case of Dr. Fiona! Just Wow! Recently we euthanized Ginger. She was fourteen with rapidly declining quality of life issues. The usual when,where,how thoughts and discussions took place over weeks . After referrals to Dr Fiona and the description of her process,the decision was made to use her. Now, each pet lover decides the type of food,level of care etc they are going to give their animal. That ranges from just enough to get by to treating them like humans. No matter your level of care, Dr Fiona will open your eyes to a level of compassion for your pet you've never witnessed. Yes, this service cost significantly more than going down to the vet's office. They come to your home and over the course of one to two hours lovingly usher your pet to the next stop. Beautiful. I highly recommend you consider Dr Fiona and her service.

My fur baby of 18 years passed away. It was a difficult day, I had already called and made…read morearrangements, about a year before. She had a tumor that kept getting bigger. They were very sympathetic and walked me through this very difficult time. I selected her box, it was so beautiful and with the most beautiful message. They made a paw print and a nose print for me. I picked her up and cried like a big baby. They hugged me like an old friend. They were amazing! I would definitely recommend them to anyone who is faced with grieving the loss of your furry family friends. Thank You so much! You have no idea how thankful I am that I made that call to Heavenly Pets!

Heavenly Pets provides cremation of your beloved pet at a very reasonable price. I used their…read moreservices for my two beloved dogs who passed away over the past few years. Their care of your pet's remains and the compassion, sympathy they exhibit for the grieving owner rivals any human funeral home.

I'm very grateful for the wonderful care we received here. Everyone was so kind, attentive,…read moreunderstanding, and helpful. They truly took the time to listen and made the whole experience much easier. Highly recommend! Jennifer and Ramin were absolutely kind and caring, Denis was very helpful and kind to me and my baby Dr. Navaro is the. God bless you all.

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

Zero stars. 24/7 service, my sweet aunt. I was told "a week to ten days" before they could come…read moreout and remove a bird from inside my house. They list 10 locations in the Dallas area, each with an associated number, so I called the closest one. There's a corporate address in Allen, but the guy who answered acted like he'd never heard the word "McKinney" before, and it turns out that's because he wasn't even in Texas. According to him, they "recently closed their Texas offices". Or something. Said it would take "a week to ten days" before someone could come out. That's crap customer service, crap website management, and crap response time no matter what state you're in. If you can't get a wild animal out of someone's house before ten days, then you're not a wildlife control company or even an actual business with a service to offer. You're idiots who have a deceptive website for no good reason.

Was a great experience never have boarded my dogs anywhere, we had a Vacation out of town fr two…read morenights. This location was amazing, close to us, nice to the dogs and nice about us bringing our own food, toys, treats. They have lots of options for your dogs room, there some that have a dog camera.

Called to simply ask a question about boarding my dog and the employee was so incredibly rude…read morethere's no way I would board here. It was so strange. After seeing the owners response to negative feedback here, I am guessing that's the standard.

Great vet! Dr. Jon is calm and intelligent and gives all options…read more... I am always confident in taking both of our dogs there.

This was the first vet I've taken any pet to who didn't do the physical exam in front of me. It was…read moreshocking considering I was a new client and had no relationship with the vet. The clinic should tell new clients about this policy prior to booking an appointment.

The people at PR are truly a blessing. Having it already be such a difficult time, they were there…read moreevery step of the way and we were always met with compassion and sympathy. I couldn't recommend this place more in the circumstances. Thank you guys so much

Passing of a pet is sad, this place and the caring staff are empathetic and kind for the loss…read more Professional and easy to work with, they work with most veterinary locations and have already suggested this place to others when they are searching for a place to help, the guidance and ease of entire process always the least stressful part of a loss. The urns, wooden glazed boxes and trinkets offered give a variety of options in memory keepsakes. Will continue to recommend to friends and family due to the compassion always shown. Have used a few times and so has my extended family. Thank you for the wonderful staff.

What can I even begin to say. Last week we lost our little pup....almost 1 year to the day we had…read moreadopted her from Fort Worth Animal Shelter. She was approximately 8 weeks old and we loved her beyond measure. She had a sister and me and my sister both landed on Sabrina. God lead us to her and for what ever reason he knew she would need us. Approximately at 9 months old she started having some diarrhea and through a multitude of Vet and Animal Hospital visits testing would show she lymphoma. Rare for a pup. Our best prepared us for a rolller coaster if good days and bad days and we were absolutely blessed with really good days up until last week. On a business trip my sister called and said Sabrina wasn't feeling well and was laying down in the corner of the laundry room. She never slept in there. I arrived back home Wednesday morning and she didn't come to the door to greet as she always did. I went to her and she was at her normal place underneath my chair and I gently greeted her and she wiggled her little tale. She died 12 hours later. Her little body had enough. She was our best Friend and we loved her deeply. Her big sissy has been looking for her everyday. At 3:00 am I discovered Precious Pets Crematory and completed their online inquiry. 7:00 am the owner called me. He was awesome and talked me through the options. I told him I would be there by 10:00 and said his daughter would be waiting on me. When I arrived she was kind and understanding. She could see and feel our pain. We received word that Sabrina was ready to be picked up today. Coordinated a time and it went exceptionally well. Not only did we get an engraved urn, but they included her paw print and a sample of her hair. Me and my sister cried...bawled. My last words to This very sweet lady was that I hope I never see her again. Lovingly she understood what I was saying. In life, the love we have for our pets last us a lifetime. Thank you Precious Pets for your kindness and understanding. If I could give 10 stars I would!

Response time was less than 15 minutes. Wednesday was a wonderful reflection of the company. The…read moreremains were in a nice wooden box with her name on it. The hair was in a little plastic tube. Paw print was in grey clay, would have been nicer in ink.