Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

I would give Dr. Heinemann 10 stars if I could, very understanding and respectful of what we were…read moretrying to do. Took the extra time to explain step by step what she would do while at the same time interacting with my baby girl as best she could. The experience for my baby and myself was exactly what I had hoped for calm, respectful, and as easy on the two of us as possible. I will use them again when needed and will recommend to all my friends when they are in need of this lord sent service.

If I could give this place a less than 1 star I would. They made my experience of losing my pet a…read morenightmare. I had to put my baby to sleep and the VEG in Allen sent him to Fond Memories on the 21st of January and from that day on my experience was a nightmare. I called them as instructed because I wished to have the black cat urn and was told by Andrew it would be two weeks - ok so I paid and waited. I called every week until the 23rd of February and was finally told they did not have the urn STILL yet they had been telling VEG who I was also calling that they had to get a tracking number. Veg told me they had shipped it but they also needed to get a tracking number leading me to believe that my pet had been shipped back to them...BTW they deliver the remains not SHIP them. I called VEG 4 days ago and was hung up on by Cheyenne and when I called back she had the audacity to tell me I hung up because I could not hear her. A complete lie as I told her to take me off of speaker phone. I finally spoke to Kendall at Fond Memories and she told me that they needed to call and find out when they would receive the urn...I cancelled the black cat urn and they suggested I could take another urn and then transfer him to the cat urn?? I just took the other urn and who knows what I will receive today when I pick up his ashes. Maybe just plain dirt! Do not use this place.

The new ownership is so much better here now. This location is super clean and well organized…read more Everyone is super friendly and busy. This is a well oiled machine with strict rules in place in ensure you will get back your baby. I always to a witness cremation here at this location over the years and let me tell you even though this is a big corporation, they still make it seem like a family owned business. I have witnessed all the grounds compared to the previous ownership. 100 times cleaner and safer. I would recommend this location of Fond Memories any day.

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

There isn't a high enough rating for Dr. Fiona. She is an angel and just who I needed to walk me…read morethrough this process. She provided comfort throughout the entire process, she answered all my questions, listened to me cry and I never felt rushed or pressured. Just pure understanding and care. She provided our sweet Walter with compassionate care. As painful, and hard as this is my final goodbye was beautiful and honoring. I have peace at the end of the day.

My fur baby of 18 years passed away. It was a difficult day, I had already called and made…read morearrangements, about a year before. She had a tumor that kept getting bigger. They were very sympathetic and walked me through this very difficult time. I selected her box, it was so beautiful and with the most beautiful message. They made a paw print and a nose print for me. I picked her up and cried like a big baby. They hugged me like an old friend. They were amazing! I would definitely recommend them to anyone who is faced with grieving the loss of your furry family friends. Thank You so much! You have no idea how thankful I am that I made that call to Heavenly Pets!

Heavenly Pets provides cremation of your beloved pet at a very reasonable price. I used their…read moreservices for my two beloved dogs who passed away over the past few years. Their care of your pet's remains and the compassion, sympathy they exhibit for the grieving owner rivals any human funeral home.

Our best boy woke up lethargic and very sick. Our vet couldn't see us and recommended the Emergency…read moreAnimal hospital. We drove straight there and the staff was amazing. They helped us get him out of the car and onto a stretcher. The vet explained he was in bad shape and explained end of life services. They let us spend as much time as we wanted with him before taking him away. It was a terrible day but they were kind, comforting and efficient.

The director of this facility, Dr. Cindy Echevarria, is a monster…read more My beloved baby girl, Devo, was at the end of her life, and we called this hospital to see if they could help her pass. They told us over the phone that they were not busy and would prioritize Devo's care, so we made the difficult decision to head over there to say goodbye. We believed she had passed on the car ride over, but when we arrived they took her to the back and Dr. Echevarria came to us and said she had a faint heartbeat. We said we wanted to hold her while she passed, and Dr. Echevarria proceeded to disappear for 15 minutes, leaving us in a room while our dog passed alone without us by her side. While this was happening, we were obviously very distressed, asking every employee we saw what was going on and where our dog was. When we finally saw Dr. Echevarria, we asked for our dog so we could hold her, she told us very rudely "we have other patients" and turned away. I cannot believe how heartless and uncompassionate these people are here. I would NEVER ever ever step foot in this place if you are in the vulnerable position of having your dog be at the end of their life. Dr. Echevarria stole our dog from us, stole that moment of being with her as she passed from us, then was rude to us on top of it. Her staff was apologizing to us for her attitude, blaming it on her having worked a long shift, but there is no excuse for what she did to us and our precious dog. She didn't even deserve to have touched my precious baby, let alone keep her from us when she needed us most. I will forever remember this doctor as being one of the most evil people I have ever encountered. DO NOT GO NEAR THIS PLACE.

Zero stars. 24/7 service, my sweet aunt. I was told "a week to ten days" before they could come…read moreout and remove a bird from inside my house. They list 10 locations in the Dallas area, each with an associated number, so I called the closest one. There's a corporate address in Allen, but the guy who answered acted like he'd never heard the word "McKinney" before, and it turns out that's because he wasn't even in Texas. According to him, they "recently closed their Texas offices". Or something. Said it would take "a week to ten days" before someone could come out. That's crap customer service, crap website management, and crap response time no matter what state you're in. If you can't get a wild animal out of someone's house before ten days, then you're not a wildlife control company or even an actual business with a service to offer. You're idiots who have a deceptive website for no good reason.

LOOK AT THE PICTURES. Just want to bring this back and remind everyone to NEVER leave your dogs…read morehere. This is what they let happen to my dog's head over the course of 6 days. They said they "didn't notice" until day 6, but if they were taking him out for the 1x1 playtime I was paying an extra $30/day for they surely would have. I still have not gotten an apology from the family or their daughter who works the front office who was down right rude to me off the bat when I called to discuss it, because they have enough repeat business that they don't care about customer retention (or taking decent care of the animals in their care) There are so many other boarding and dog walker options, don't give this place your money, they don't deserve it.

Was a great experience never have boarded my dogs anywhere, we had a Vacation out of town fr two…read morenights. This location was amazing, close to us, nice to the dogs and nice about us bringing our own food, toys, treats. They have lots of options for your dogs room, there some that have a dog camera.

This was the first vet I've taken any pet to who didn't do the physical exam in front of me. It was…read moreshocking considering I was a new client and had no relationship with the vet. The clinic should tell new clients about this policy prior to booking an appointment.

Great vet! Dr. Jon is calm and intelligent and gives all options…read more... I am always confident in taking both of our dogs there.

Passing of a pet is sad, this place and the caring staff are empathetic and kind for the loss…read more Professional and easy to work with, they work with most veterinary locations and have already suggested this place to others when they are searching for a place to help, the guidance and ease of entire process always the least stressful part of a loss. The urns, wooden glazed boxes and trinkets offered give a variety of options in memory keepsakes. Will continue to recommend to friends and family due to the compassion always shown. Have used a few times and so has my extended family. Thank you for the wonderful staff.

The people at PR are truly a blessing. Having it already be such a difficult time, they were there…read moreevery step of the way and we were always met with compassion and sympathy. I couldn't recommend this place more in the circumstances. Thank you guys so much

What can I even begin to say. Last week we lost our little pup....almost 1 year to the day we had…read moreadopted her from Fort Worth Animal Shelter. She was approximately 8 weeks old and we loved her beyond measure. She had a sister and me and my sister both landed on Sabrina. God lead us to her and for what ever reason he knew she would need us. Approximately at 9 months old she started having some diarrhea and through a multitude of Vet and Animal Hospital visits testing would show she lymphoma. Rare for a pup. Our best prepared us for a rolller coaster if good days and bad days and we were absolutely blessed with really good days up until last week. On a business trip my sister called and said Sabrina wasn't feeling well and was laying down in the corner of the laundry room. She never slept in there. I arrived back home Wednesday morning and she didn't come to the door to greet as she always did. I went to her and she was at her normal place underneath my chair and I gently greeted her and she wiggled her little tale. She died 12 hours later. Her little body had enough. She was our best Friend and we loved her deeply. Her big sissy has been looking for her everyday. At 3:00 am I discovered Precious Pets Crematory and completed their online inquiry. 7:00 am the owner called me. He was awesome and talked me through the options. I told him I would be there by 10:00 and said his daughter would be waiting on me. When I arrived she was kind and understanding. She could see and feel our pain. We received word that Sabrina was ready to be picked up today. Coordinated a time and it went exceptionally well. Not only did we get an engraved urn, but they included her paw print and a sample of her hair. Me and my sister cried...bawled. My last words to This very sweet lady was that I hope I never see her again. Lovingly she understood what I was saying. In life, the love we have for our pets last us a lifetime. Thank you Precious Pets for your kindness and understanding. If I could give 10 stars I would!

Wonderful company, run by a truly compassionate family. Our beloved dog passed away early on a…read moreSunday morning. I was scheduled to fly out later that morning and couldn't fathom the though of leaving the responsibility to my grieving wife. After attempting to contact a couple of other companies, I was fortunate to find Precious Pets. Not only did they answer, they quickly opened their facility on a Sunday morning so that I could drop our dog off and still make my flight. They are truly wonderful people and despite the sad circumstances, they made the process comforting and convenient.