Today was a tuff day for me, my cat awoke me with painful cries at 4AM, she was laying by her food…read moreand water bowel and couldn't eat. I bit the bullet took her to VEG ER for Pets, only to find out she had advanced congestive heart failure. I don't believe in putting animals down, so I went for surgery. The team was great, they did everything they could ultrasound, removed 2 12 once cans of fluid which was preventing her from eating. They gave me some discounts making the emergency visit more reasonable then normal. I get home with her, let her come out of the carrier by herself, then she moved over to the couch stayed there for some time, then she jumped off the couch heading to the bedroom wobbling, then i heard the most horrible scream of pain and she just fell. I went to pick her up she was limp, I shook her and she came too, called the vet then went back, while driving to the vet she was talking to me, when I arrive, they start working on her and her heart stopped. I told them DNR. They brought me into a consoling room to be with her gave me as much time as I wanted. Finally, when I was ready to leave, they offered cremation services which was very expensive, so I declined they gave me a cardboard coffin and went back home to do some research. While conducting research I found Pet Passages online. They made the process very easy, you order online, you bring your animal in then they take care of the rest. I like the fact pricing is all up front, no games, no guesses. The owner was really nice and totally understood what I was going through, he just lost his dog a few weeks ago. He pulled Josie out put her out on the table you see here attached. The waterfall feature in the room made it perfect to hold her one last time and greave. May she rest in peace.

Pet Passages made one of the hardest days of our lives so much more peaceful and compassionate…read more We had to say goodbye to our sweet 12 yr old dog Wilson and was referred to Alan and his team. From the moment we arrived, they treated our family, and Wilson, with such kindness, dignity, and care. They allowed us to take our time saying goodbye in a serene, calming setting and never made us feel rushed. That meant everything to us. Losing a pet is incredibly painful, but the way they guided us through the process made it feel gentle and respectful. We are so grateful to Pet Passages & Dr. McPherson for helping Wilson cross the rainbow bridge with such compassion.

We have taken our dog here a few times over the years including this evening on 3/30/25. I am…read moregrateful for the staff and the fact this amazing resource is available at all hours of the night, weekends, etc. The care our dog has always received is very good and compassionate. It's not easy or inexpensive to staff an all night animal emergency facility. I felt our final charge was very fair for the service and peace of mind provided by the staff and the Vet, Dr. Thomas. Dr. Thomas did a great job for us and was easy to talk to. Nice job to everyone. Thank you for being there all hours of the night. Dan S. Plano, TX

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

Compassionate. Professional…read more Patient and KIND. Pet Memories of Rockwell Texas went above and beyond to take care of our unique situation. Miss Dee and Mr Nick in particular were amazing. Thank you for everything.

Pet Memories provided a compassionate and respectful experience during a heartbreaking time. I…read moreappreciated the gentle care and dignity they showed me and my sweet baby angel. Their promptness & beautiful location made the experience a little less difficult.

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

In this day and age, more often than not, we spend a substantial sum on products and services and…read morethe outcome is average. Not in the case of Dr. Fiona! Just Wow! Recently we euthanized Ginger. She was fourteen with rapidly declining quality of life issues. The usual when,where,how thoughts and discussions took place over weeks . After referrals to Dr Fiona and the description of her process,the decision was made to use her. Now, each pet lover decides the type of food,level of care etc they are going to give their animal. That ranges from just enough to get by to treating them like humans. No matter your level of care, Dr Fiona will open your eyes to a level of compassion for your pet you've never witnessed. Yes, this service cost significantly more than going down to the vet's office. They come to your home and over the course of one to two hours lovingly usher your pet to the next stop. Beautiful. I highly recommend you consider Dr Fiona and her service.

Zero stars. 24/7 service, my sweet aunt. I was told "a week to ten days" before they could come…read moreout and remove a bird from inside my house. They list 10 locations in the Dallas area, each with an associated number, so I called the closest one. There's a corporate address in Allen, but the guy who answered acted like he'd never heard the word "McKinney" before, and it turns out that's because he wasn't even in Texas. According to him, they "recently closed their Texas offices". Or something. Said it would take "a week to ten days" before someone could come out. That's crap customer service, crap website management, and crap response time no matter what state you're in. If you can't get a wild animal out of someone's house before ten days, then you're not a wildlife control company or even an actual business with a service to offer. You're idiots who have a deceptive website for no good reason.

What can I even begin to say. Last week we lost our little pup....almost 1 year to the day we had…read moreadopted her from Fort Worth Animal Shelter. She was approximately 8 weeks old and we loved her beyond measure. She had a sister and me and my sister both landed on Sabrina. God lead us to her and for what ever reason he knew she would need us. Approximately at 9 months old she started having some diarrhea and through a multitude of Vet and Animal Hospital visits testing would show she lymphoma. Rare for a pup. Our best prepared us for a rolller coaster if good days and bad days and we were absolutely blessed with really good days up until last week. On a business trip my sister called and said Sabrina wasn't feeling well and was laying down in the corner of the laundry room. She never slept in there. I arrived back home Wednesday morning and she didn't come to the door to greet as she always did. I went to her and she was at her normal place underneath my chair and I gently greeted her and she wiggled her little tale. She died 12 hours later. Her little body had enough. She was our best Friend and we loved her deeply. Her big sissy has been looking for her everyday. At 3:00 am I discovered Precious Pets Crematory and completed their online inquiry. 7:00 am the owner called me. He was awesome and talked me through the options. I told him I would be there by 10:00 and said his daughter would be waiting on me. When I arrived she was kind and understanding. She could see and feel our pain. We received word that Sabrina was ready to be picked up today. Coordinated a time and it went exceptionally well. Not only did we get an engraved urn, but they included her paw print and a sample of her hair. Me and my sister cried...bawled. My last words to This very sweet lady was that I hope I never see her again. Lovingly she understood what I was saying. In life, the love we have for our pets last us a lifetime. Thank you Precious Pets for your kindness and understanding. If I could give 10 stars I would!

Wonderful company, run by a truly compassionate family. Our beloved dog passed away early on a…read moreSunday morning. I was scheduled to fly out later that morning and couldn't fathom the though of leaving the responsibility to my grieving wife. After attempting to contact a couple of other companies, I was fortunate to find Precious Pets. Not only did they answer, they quickly opened their facility on a Sunday morning so that I could drop our dog off and still make my flight. They are truly wonderful people and despite the sad circumstances, they made the process comforting and convenient.

The people at PR are truly a blessing. Having it already be such a difficult time, they were there…read moreevery step of the way and we were always met with compassion and sympathy. I couldn't recommend this place more in the circumstances. Thank you guys so much

Thank you so much for your beautiful work and the kindness of everyone that works there. The…read morehandcarved urn is so beautiful, you can tell the care and detail you put into it, the swatch of fur keychain, the paw print and nose print...all of it means so much to me and is so wonderfully and thoughtfully done. Thank you for taking such good care of my girl, Ruby.

Nice and clean clinic, smells good too. Dr Pena was great, very pleasant and knowledgeable. The…read morestaff looks like they love working there

Do not go here. I tried refilling his carprofen prescription online since this clinic prescribed…read moreCarprofen since he was diagnosed with arthritis and he's a 10 year old giant breed English Mastiff. However, when making a payment online, they told i have to come in to get him checked up? I'm not really sure what a checkup would benefit? Arthritis isnt reversible and last time I checked he's getting older. So I am basically going to pay for an "exam" in which theyre going to tell me the same thing and recommend carprofen because last time I checked he still definitely has arthritis. Times are tough right with the economy, but there's no reason to be a money grab vet clinic. Yall literally have already prescribed him carprofen but now wont ship the prescription to me?