Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

I would give Dr. Heinemann 10 stars if I could, very understanding and respectful of what we were…read moretrying to do. Took the extra time to explain step by step what she would do while at the same time interacting with my baby girl as best she could. The experience for my baby and myself was exactly what I had hoped for calm, respectful, and as easy on the two of us as possible. I will use them again when needed and will recommend to all my friends when they are in need of this lord sent service.

I'm very grateful for the wonderful care we received here. Everyone was so kind, attentive,…read moreunderstanding, and helpful. They truly took the time to listen and made the whole experience much easier. Highly recommend! Jennifer and Ramin were absolutely kind and caring, Denis was very helpful and kind to me and my baby Dr. Navaro is the. God bless you all.

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

In this day and age, more often than not, we spend a substantial sum on products and services and…read morethe outcome is average. Not in the case of Dr. Fiona! Just Wow! Recently we euthanized Ginger. She was fourteen with rapidly declining quality of life issues. The usual when,where,how thoughts and discussions took place over weeks . After referrals to Dr Fiona and the description of her process,the decision was made to use her. Now, each pet lover decides the type of food,level of care etc they are going to give their animal. That ranges from just enough to get by to treating them like humans. No matter your level of care, Dr Fiona will open your eyes to a level of compassion for your pet you've never witnessed. Yes, this service cost significantly more than going down to the vet's office. They come to your home and over the course of one to two hours lovingly usher your pet to the next stop. Beautiful. I highly recommend you consider Dr Fiona and her service.

Zero stars. 24/7 service, my sweet aunt. I was told "a week to ten days" before they could come…read moreout and remove a bird from inside my house. They list 10 locations in the Dallas area, each with an associated number, so I called the closest one. There's a corporate address in Allen, but the guy who answered acted like he'd never heard the word "McKinney" before, and it turns out that's because he wasn't even in Texas. According to him, they "recently closed their Texas offices". Or something. Said it would take "a week to ten days" before someone could come out. That's crap customer service, crap website management, and crap response time no matter what state you're in. If you can't get a wild animal out of someone's house before ten days, then you're not a wildlife control company or even an actual business with a service to offer. You're idiots who have a deceptive website for no good reason.

Today was a tuff day for me, my cat awoke me with painful cries at 4AM, she was laying by her food…read moreand water bowel and couldn't eat. I bit the bullet took her to VEG ER for Pets, only to find out she had advanced congestive heart failure. I don't believe in putting animals down, so I went for surgery. The team was great, they did everything they could ultrasound, removed 2 12 once cans of fluid which was preventing her from eating. They gave me some discounts making the emergency visit more reasonable then normal. I get home with her, let her come out of the carrier by herself, then she moved over to the couch stayed there for some time, then she jumped off the couch heading to the bedroom wobbling, then i heard the most horrible scream of pain and she just fell. I went to pick her up she was limp, I shook her and she came too, called the vet then went back, while driving to the vet she was talking to me, when I arrive, they start working on her and her heart stopped. I told them DNR. They brought me into a consoling room to be with her gave me as much time as I wanted. Finally, when I was ready to leave, they offered cremation services which was very expensive, so I declined they gave me a cardboard coffin and went back home to do some research. While conducting research I found Pet Passages online. They made the process very easy, you order online, you bring your animal in then they take care of the rest. I like the fact pricing is all up front, no games, no guesses. The owner was really nice and totally understood what I was going through, he just lost his dog a few weeks ago. He pulled Josie out put her out on the table you see here attached. The waterfall feature in the room made it perfect to hold her one last time and greave. May she rest in peace.

Pet Passages made one of the hardest days of our lives so much more peaceful and compassionate…read more We had to say goodbye to our sweet 12 yr old dog Wilson and was referred to Alan and his team. From the moment we arrived, they treated our family, and Wilson, with such kindness, dignity, and care. They allowed us to take our time saying goodbye in a serene, calming setting and never made us feel rushed. That meant everything to us. Losing a pet is incredibly painful, but the way they guided us through the process made it feel gentle and respectful. We are so grateful to Pet Passages & Dr. McPherson for helping Wilson cross the rainbow bridge with such compassion.

The service was arranged through my veterinarian hospital and I did not know it was through…read moreHeavenly Pet Cremations until the precious remains of my dear Tofu was returned to me. Enclosed and presented in a privacy package was a kind note from Heavenly Pet Cremations along with a card from the staff of my vet hospital. Every item was placed neatly and with evident care within the package. You have made a tough moment easier to process and I am grateful to know care was extended for his gentle soul to rest peacefully. Thank you for the preservation of a beautiful memory.

We had to let go of our Beau a week ago today, and chose private cremation through our vet, which…read morewas Heavenly Pet Cremations. I'm so grateful, they used this company. The box was perfect, the lock of hair, paw print (very unexpected), and poem enclosed was so special for our little buddy. This was the hardest day of our lives, we are so grateful for their thoughtfulness and kindness.

Glyn was so kind and compassionate to my grieving son after the loss of his second beloved pup. Old…read moreage and cancer took both his best friends within a year of each other. Glenn managed to join them back together in a special box creating a memorable keepsake for my son. I can't recommend him enough!

I highly recommend Green Pet Care. They're extremely professional, compassionate, understanding and…read morerespectful. They go above and beyond. I appreciate them tremendously.

Total Care Animal Hospital has been taking care of our fur babies for many years. From our English…read morebulldog, Jojo, to our three Dobermans. The doctors and staff are great! Hilda, our newest rescue, was seen by Dr. Mira and was very happy to get some snacks for being a good patient!

Dr Kline is so incredibly knowledgeable. I trusted him with my sr dog (10 yr ) of teeth cleaning. I…read moreknew teeth needed to be pulled and such. I picked him up and you couldn't even tell he was bothered by the teeth surgery and cleaning. My heart was relieved. Ty Dr Kline

I've been going to Custer McDermott now for about 10 years. I came to them after talking to a Plano…read moreK9 officer about finding a new vet. My previous vet missed something critical on a GSD that cause the dog pain and the dog was reactive to touch and he labeled the dog as having a temperament issue and suggested that I put the dog down. Nope. Enter Dr Pilkington. After the issue was solved with the pain from another Houston area vet, I started bringing my dog to Dr Pilkington. Drs Brewer and Cinclair would also sometimes work with Dominic. Dominic only lived to 8. He was a high energy working GSD that had lots of drive. At about 5 we found him unresponsive in his crate after we woke up. We rushed him to the clinic and Dr Pilkington made room for him in his schedule. It took a bit to stabilize, but his blood-sugar was dangerously low. Almost fatal low. Eventually, he was stabilized and found to have Addison's disease. The team was able to extend his life for another 3 years with Dominic being in good shape on his medicine. Eventually, his condition got the better of him and he passed. His last month or two, Dr Pilkington did his best to see if an adjustment to his meds was all that was necessary. He also helped us ease his transition. I won't be bringing my animals to any other vet. This team is phenomenal. I've read some feedback about price. I don't really agree. I find the team in line with high quality care. You get what you pay for. I don't find them unreasonable at all. They are phenomenal with large breed dogs.

It was great actually until one change. I have used this vet clinic for over 20 years. However I…read morewill be switching. I was willing to drive the hour and a half to see Dr. Pilkington without hesitation. However, I was contacted by Custer McDermott Animal Hospital to inform me that they would no longer approve Chewy prescriptions, and I would have to drive an hour and a half to pick up a paper prescription and mail that into Chewy if I wanted to use Chewy. The vet clinic charges a lot more than Chewy so no I won't be giving Chewy up, I won't be driving an hour and a half for a slip of paper as the clinic email stated. The clinic has no power over where and how I spend my money. I will be giving up Custer McDermott Animal Hospital and sadly Dr. Pilkington. To be clear, David Pilkington is the one and only reason we have been loyal to this clinic for all these years. If not for David, we would have changed clinics years ago. Now, they have given us reason to change simply out of greed. Vet care is as expensive , meds are expensive. When the clinic makes a petty policy that costs you more money, you shop around.

I have nothing nice to say about this vet. I saw them twice…read morefor my elderly cat. I feel that they are very expensive and just want your money. My cat was old and having urinary issues. After spending $800 for two separate visits, my cat started losing control her bowels and urinating all over my house. I made the painful decision to have her euthanized and called to have them do the procedure. They said I had to have an appointment first to "discuss the situation" This is no one's decision but mine. I felt like they did not respect my decision and how painful and hard it was to do. I feel that they want to collect as much money as they can. I will never go back and wouldn't recommend them to anyone.

The very first time I brought my dog, an American Akita, to Dr. Watson, the FIRST thing she said as…read moreshe looked at him was, we have to be careful with you, if you bite one of us, you'll have to be quarantined and we don't want to have to do that. I looked at her and said, I've never been threatened by a vet to quarantine my dog, who has always been up to date with all his shots. She said that was standard protocol when an animal bites them. One, I'm not Caucasian, and I know a micro aggression when I hear one, so strike one. I let it go, but it seems every time I took him to this vet, the bill would be astronomical. I have every receipt and never paid UNDER $300. They apologize and say they don't set the prices. A little less than a month ago, I took my fur baby back to this vet for an update on shots, nail trim, eye issues and an ear infection. The meds they gave didn't work, and the ear meds made it worse. The place is NEVER packed, maybe one or two patients would be there at the same time I was. They'll never get my business again. Look at patterns in these comments and the lowest stars are from people of color. Take your fur kids to ANOTHER vet. If I could give NO stars to this hospital, I absolutely would. The service is awful depending who you are, pricey and my dog means the world to me. I would never trust them again with his health.