I had previously been very happy bringing Max here, which makes this review particularly…read moredisappointing to write. The staff have always been sweet and friendly with both of us. Unfortunately, my experience when something went wrong changed my confidence in continuing to trust them with his care. Max went in for his a grooming appointment with no irritation or injury to his belly. I requested a shorter summer cut and trusted the professionals caring for him to determine how to safely execute that request. He was not himself the following day, and by Friday I discovered significant irritation in the area that had been closely groomed. It continued to worsen and ultimately required an emergency veterinary visit, antibiotics, pain medication, a cone, and several days of wound care. When I contacted the business, their response focused on the fact that they had not observed an injury during his appointment and that I did not identify the irritation until after the grooming. They declined any responsibility or reimbursement. I wasn't looking for an admission of wrongdoing or expecting them to cover a large veterinary bill. Maybe a refund of the grooming fee, a discount, or another meaningful gesture would have shown me that they took what happened to Max seriously. What concerned me most was the lack of accountability once there was a problem. I sent a final message explaining why their response had damaged my trust and asking them to cancel Max's future appointment, and I received no response at all. My dog is family to me. I willingly pay for quality professional care because his safety and well-being matter enormously to me. I need to know that the people I entrust him to will not only treat him well when everything goes right, but will respond with care and accountability if something goes wrong. Unfortunately, after this experience, I no longer have that confidence and will be taking Max elsewhere.

Everything' when I went in to check them out they wanted to meet Boxler.So went home and got him…read more Made the app.Have never taken a dog to a groomer so a little in easy, My groomer of 30 years under the weather. Took him to the app. They so happy to see him.He was beautiful- hard to do as he a show poodle- When I picked him up he ecstatic and every one. there took beautiful care of him. Saw other dogs going home and they too were beautiful!

My dog Raven loves going to doggie day care! the staff is…read morewonderful and friendly and they take such good care of her. Glad i found them!

Gail is so good with the dogs, remembers each one's personality and what the owner wants in terms…read moreof grooming. She is a such a good groomer, my poodle looks picture perfect when she leaves'.

I cannot say enough wonderful things about this team in every location. One of my dogs recently had…read moreboth eyes removed and they have done everything they can to accommodate him to ensure he has a quiet, stress free experience. It's amazing to take your dogs somewhere and trust that they are being loved on the entire time. I wouldn't take my dogs anywhere else to be groomed. They are excellent with Pomeranians and my dogs smell great for at least three to four weeks after their appointment.

STICK WITH ONE GROOMER! Been here 3 or 4 times so far. Have a 25lb doodle. My experience had been…read moregreat until my last visit. I pay for medium doodle (25lb-50lb) which is I think $105-150 or something - and they always charge 105. His cuts have been great and they have listened to all my requests, including having his ears cut really short. They have you pay and tip prior to seeing the dog which has not been an issue. Usually book appt close to and do any groomer available. This last time I brought him, they charged me 10$ more than usual even though prices are still the same, and my dog is (obviously) still the same. I keep him brushed so absolutely no mats. Thought it was weird but whatever. Gave a good tip like I usually do as they had been consistent. But this time his cut was all over the place. He has long straggly pieces everywhere and it just looks overall uneven. His private area/underbelly was not even shaved, and around his butt has long pieces as well and I don't think it was even cleaned. His nails were not even cut. When I dropped him off groomer asked if I wanted the same thing and I said yes reminded about the short ears. Day later I noticed he had a cut and looked like a pretty big scrape in his underarm that was definitely from the grooming - it was inflamed as well. Upset I had to tip before hand... I was feeling generous. Feeling pretty bummed bc I was so happy with their services up until this point, hence 3 stars. Moral of the story I guess is find a good groomer here and stick with them, book in advance. I'll try that from now on and update accordingly. Update: bathed my dog like a normally do once a week post our last grooming and he was petrified, uncontrollably shaking. Not sure what went on but, even though I have had 75% good grooms I'm pretty wary of bringing him back.

I've owned my American Akita since he was 8 weeks old, and he's now 7 years old. After years of…read moreprofessional grooming appointments, I know when he's ready to be groomed and I always pay for the de-shedding package with the additional brushing because that's what his double coat requires. When I picked him up, I was told he did a great job overall. The groomer mentioned he gave a couple of warnings because he didn't like the brush, so I specifically asked if that affected the quality of the groom. I was told it did not. I waited several weeks before saying anything because I wanted to make sure the shedding wasn't just leftover loose hair. Unfortunately, he continued shedding heavily throughout my home. I even provided photos. What convinced me the de-shedding wasn't thorough was that very little hair was coming from his undercoat. Instead, the loose hair continued coming from his outer coat every time I rubbed him, even weeks later. When I reached out, I was told the brushing had been intentionally limited to avoid brush burn. While I appreciate wanting to avoid making a dog uncomfortable, I paid for the additional brushing service and don't feel I received the level of de-shedding I paid for. I was also confused by the explanations I received. At pickup, I was told my dog's behavior didn't affect the groom. Later, I was told he had actually been more difficult during the appointment, although I was again told that wasn't the reason for the outcome. I was also told maybe I brought him in too early, but after seven years with my dog, I know when he's ready to be groomed. To be fair, I don't place all of the blame on my groomer. My biggest disappointment was how the owner handled the situation. After I was told the owner would call me, I instead received a lengthy text message. I responded respectfully, answered every question, and provided photos, but I was never offered a touch-up, another de-shedding treatment, a partial refund, or any other effort to resolve the issue. Eventually, my messages stopped receiving responses. This salon charges premium prices, and I was willing to pay them because my first experience was so positive. If someone had simply called me and made a reasonable effort to resolve the issue, I would have gladly remained a customer. And as you can see from the picture he was clearly ready to be groomed Update as of July 22nd 2026 still not even a phone call from the owner

We took our geriatric chi mix for her first grooming. The team did a fantastic job. We will see…read moreyou again, next month.

Shiney Hines's is by far the best groomer in this area. The groomers are all very professional and…read moregreat to work with. My golden male, Hoot, loved all the ladies that worked there. Hoot loved the attention that they gave him and enjoyed coming here. I have been coming here since they opened and I have never been disappointed.

Tried Shiney Hiney's for the first time today after finally getting fed up with low quality…read moregrooming jobs from the last place. The woman who checked my dogs in was very thorough going over what I wanted done to each one of my two dogs (head, muzzle, body, tail), and she even took notes of my preferences which I loved, because I always worry in the chaos of the day they'll forget! My only downside is that they only take cash or check, a little inconvenient, but not a deterrent for me! My dogs looked SO good upon pickup, and they smell so lovely. I will definitely be returning!

We took our pup Shorkie-Munchkin to Snoopy Groomers on Coldspring Lane, Baltimore on last Saturday,…read morefirst time. The day before, we called to make an appointment and they said, sure bring her in the next day. Our pup was fine going to the groomer and fine when we picked her up. Munchkin is 2 years old and she looked great and smelled so fresh. She was happy and playful as her usual self when she saw us. The groomer gave her a full cut short, just as we requested. Our Shih Tzu/Shorkie's fur grows very fast. This will be our new groomers going forward. The staff was nice and pleasant too. Thank you for giving our pup a great first time experience.

I love this groomer. We stopped going to PetSmart after dropping my anxious fog off as they were…read moreopening the door (first appointment!) and then waiting over 5 hours for him to be done. I was told I could pay extra for sn "express" job, but if you have an appointment, isn't that enough? They are expensive and greedy! Snoopy's groomers are timely. My dogs are usually ready within 2 hours and they ALWAYS look adorable. No weird haircuts!! I love the way Elana cuts my poodle mixes, but Joy did a great job when Elana wasn't available. They are nice people, and their shop is clean. Their prices are reasonable. I hope they stay in business forever!

My 13 year old Whippet had loose stools, 2 accidents in house. 1 more day he was going to vet. July…read more4th our usual pet store was closed, so I went into MY PET STORE. The mgr I think was on staff, told him of our issue, of 3 selected foods we went with KOA bland kibbles and matching wet food (that was like REAL food) that looked much better than can food we've ever tried. He also suggested a powder to add to food. Let me tell you, Yoshi loves the food, he was always VERY picky, sniff and walk away, not the last 3 x we put his new food down. And his stools returned to normal and he is feeling like his old self. Can't thank them enough for their knowledge and suggestions. MY PET STORE is now.....MY PET STORE!

It feels like they really care about dogs. They carry quality pet foods and they are always…read morefriendly. I travel out of my way to buy for my dogs. They also regularly host adoption events for rescue organizations, I met my dog Bruno at one.

I have visited this groomer twice and both times have been extremely happy. They will now be my…read morepermanent groomer. I previously used a local mobile pet groomer but after not being called back in a timely manner by them I will not be using the mobile groomer again. Pawsitively Perfect does a great job and has great prices. My Abby looks beautiful!!! Highly recommended.

I love bringing my dog to this groomer. They know him by name and he always looks so cute. The…read moreowner and her staff are always helpful and very timely. I would highly recommend them!