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    Pet Headquarters

    3.8 (43 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    Empty shelves
    Julie M.

    We're staying in Camp Verde for the winter and have two pups. We drove 40 minutes to Pet Headquarters thinking they'd have a great selection. They do not. The inventory is sparse. The shelves are empty. They didn't carry the two items we went in for. Truthfully, it looks like it's going out of business. I asked if they carried Pill Pockets. The clerk told me they did not because "they only carry natural food," and then told me to go to WalMart. I asked another clerk if they carried Taste of the Wild. She didn't know. She asked someone else and he went into an entire monologue about how the company that makes Costco dog food bought Taste of the Wild and so they refuse to carry it. It was off-putting and didn't seem professional to basically offend your customer. It would have been a great opportunity to just simply say "no, but here is what we do have...." Worst experience in a pet store ever. We won't be back.

    Anjelah S.

    I have a picky doggo. She only likes Canidae grain free "Land" dog formula. On my search for her favorite food, I stopped in here to check it out. I always like to try local shops first. I noticed they carried holistic and organic brands of dog food. Perfect. SoOooOoo....I searched high and low for my doggos Canidae food and didn't see it. They had all kinda of holistic dog food. Wellness, Earthbound and so on. They did have Canidae but not the "Land" formula. A guy asked if I needed any help and I asked if they stocked a specific brand of Canidae food. Unfortunately, no, but he was kind enough to call another store in Dewey to see if they had any. They didn't either. The guy said he could order it but it would take about 5 days to get it. Ughhh.. I appreciated the guys eagerness to help and he was super friendly, but my dog wouldn't be happy with a new brand of dog food. I thanked the guy for trying. So my search continued.

    Ms.Wolfine

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    5 years ago

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    26 days ago

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    1 year ago

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    4 years ago

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    2 years ago

    What a friendly and helpful bunch of folks. So welcoming that we felt like we were long time customers even though it was our first visit.

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    4 years ago

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    3 years ago

    Super helpful and friendly! Love the option to drop in with doggo for a quick mani-pedi! Great place!

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    9 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

    Awesome place!! Really work hard on keeping up to date products ! Even the last 2 years with supply chain issues!

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    4 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    4 years ago

    The staff at Pet Headquarters goes above and beyond to help with my pets needs. They are my go to pet supply store.

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    7 years ago

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    7 years ago

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    5 years ago

    My go to for my two (very furry) corgis grooming needs! Staff is amazing with my fur babies and they always come home home clean and happy!

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    11 years ago

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    8 years ago

    Pet headquarters is a great place to wash my German Shepherd in the winter time. People are very friendly and helpful.

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    8 years ago

    Wow, what a fantastic place. Clean, well stocked and very friendly and helpful staff. I absolutely love this place!

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    11 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Pet Headquarters

    Review Highlights - Pet Headquarters

    Everyone is so kind and helpful and that is, sadly, hard to come by these days.

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    Neptune's Paradise Exotic Pets - Carpet python with excrement around it

    Neptune's Paradise Exotic Pets

    (7 reviews)

    I visited a week ago and noticed the reptile enclosures were pretty dirty. I figured I might have…read morecaught them before cleaning day or something, so I made a point to go back a week after my first visit. The tanks were still dirty. I don't mean a little dirty, I mean multiple piles of animal waste and dirty water in almost every enclosure. How can you guarantee healthy animals when they're living in their own filth? This is unacceptable. Ive included just a few of the pictures I took.

    I never post things about a business, because i tend to not care. This place is so unprofessional…read more My husband and I miss the old owner, he kept the animals tanks clean instead of making his shop all nice and pretty. He tended to the animals more than what color the walls were. We called today wanting to see their stock of animals and my husband called them and spoke with someone who said they were open. We get there and they said they were only open to selling feeders that we were not able to walk around because they were fixing the place up? Why say your open on the phone and make us drive all the way from chino to say, "oh sorry we didn't mean to tell you were open, we're only open to selling feeders." I bought one of my snakes there from the old owner and I'll never go back to that place ever again! Their website and Facebook haven't been updated and their hours are all over the place. I'm surprised that place is still open since no revenue is coming in. You guys lost two customers. My husband and I will not come back. Thanks for making it easy for the both of us to figure that out.

    Tractor Supply - Entrance.

    Tractor Supply

    (16 reviews)

    I only buy 3 items at this store and they always have them in stock. I buy two of each item and…read morelast time I went they only had one left. Ran into an employee and asked him if they had any left he immediately said meet me out front after you pay for your items and I will have a pallet full for you there. 5 minutes later I paid for my items and went out front and the pallet was waiting for me as promised. Perfect, efficient customer service!

    Over a month ago I purchased a toro 54" riding mower from tractor supply in Prescott AZ. The mower…read morehad a sign with an offer of a $1000 bagging system free with purchase of the mower. I asked the store manager "Mike" if this would be honored if I purchased the mower to which he said yes but they do not have it in stock so he would have to order it. So I purchased the mower & was told that the bagging system was ordered. I was given the receipt for the mower but no receipt for the bagging system. I asked for a receipt and was told don't worry I'll call you when it comes in... I said I would love to take the hand shake deal but unfortunately in this day & age that doesn't mean much so I would need a receipt. I was reluctantly provided with a receipt that took 45 minutes to produce & took the mower home, since then I have stopped by weekly and asked Mike if it has come in yet, every week being told not yet. This past Thursday I stopped in and Mike wouldn't even come out of the office, he sent a young girl out to tell me that he would send another email to see if it's on its way. Come on really?? I can order anything from anywhere in the world and get it delivered to my door in a week so why do I not have the bagging system for my mower yet?? DO NOT SHOP AT THIS STORE & if you do don't take a promise form store manager Mike!!

    Perfect Pooches - Lucy Reynolds

    Perfect Pooches - Lucy Reynolds

    (5 reviews)

    Lucy made some poor choices that led to the loss of my dog's eye and a broken jaw while under her…read morecare. She took my 7 lb puppy to the dog park where he was attacked. Instead of calling me right away and/or getting him prompt medical attention, she waited approximately 18 hours. My vet says she may have been able to save his eye had Lucy taken him in right away. While she finally paid for the vet expenses, it was a fight and I endured her use of unprofessional, foul language in my direction while I remained calm and professional towards her. To my shock and disbelief, she thought that I should be grateful to her for resolving the payment issue! I felt no compassion from her. Instead, she called me names. In hindsight, I should have known it wasn't going to work out. I was desperate to get my puppies trained and overlooked red flags. She talked endlessly about herself and could not stay focused. It seemed I couldn't ask a single question without her getting sidetracked on some story about how great she is. She often spoke about how the other trainers in town were horrible. Lots of bragging and very little action. Please think twice about using this "dog trainer." I wish I had.

    My mom brought her two puppies to Ms. Reynolds for potty training. One of the dogs was returned…read morewith a broken jaw, a huge gash in the back of his head, and a missing eye. She told my mom that she brought the dogs to the dog park and while the injured dog was attacked. Instead of bringing the attacked dog immediately to the vet, she brought him home and did not seek medical attention for approximately 18-20 hours. Our vet told us she could have likely saved the eye if Ms. Reynolds had sought medical attention right away. Following the attack it felt like Ms. Reynolds was doing anything and everything to avoid taking responsibility. She insisted she was an amazing dog trainer, that she would not give the full amount back for training because my mom had gotten "some benefits" from the 24 hours of training prior to the attack. She cursed my mom out, and acted very unprofessional. It took weeks to finally settle the matter.

    Pet Headquarters - petstore - Updated May 2026

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