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    PetSmart

    3.2 (54 reviews)
    Closed 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    They gave my dog a bath but this hair is left on me after picking him up? Makes sense.
    Scott N.

    Can we give less than 1 star? Paid $75 plus tip to realize my dog was never washed. Got in the car looked down and my shirt is covered in fur. The groomer had a horrible attitude didn't spray him didn't have a bandana on him nor did they want to justify the situation. Oh and for the cherry on top there was an employee eating while grooming a dog. Sounds like an accident waiting to happen. Won't be returning for any reason and will be contacting corporate Monday.

    Dog side profile-ear canal by my hand with the shaved area on his neck - The image shows a person’s hand holding a dog with curly, golden fur. The dog has a shaved area on its neck, which appears to be healing or prepared for a medical procedure. The dog is wearing a black collar, and the background includes a gray surface, possibly furniture or flooring. The focus is on the dog’s fur and shaved area, indicating grooming or veterinary care.

    Petsmart grooming has done a nice job on my dog before but not all their groomers are attentive. My recent appointment with Joanna was terrible, my goldendoodle came home with multiple lacerations and cuts from the razor. She told me he was hard to handle but he had never come home from an appointment with so many cuts before. The previous groomer from petsmart told me he was gentle and sweet so it was clearly the approach from Joanne. Additionally, his muzzle, paw pads and ears were not done and I called petsmart 5 times to get him back in for a touch up. Each time I was placed in hold with no one returning. My doodle is prone to ear infections so I request he be shaved under where his ear droops. Only one ear was done and it was crooked as you can seen in the photo. There is also a large cut there that he keeps itching. Sadly, I feel like this could have been prevented with a more gentle approach and with a call back to rectify the hair cut errors. I hope petsmart grooming makes customer service changes.

    Prescott Arizona

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    27 days ago

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    1 year ago

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    6 months ago

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    7 months ago

    Staff here are great but every single fish I have gotten from here has died. The fish I got at other stores have lived.

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    1 year ago

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    1 year ago

    Always well stocked, wonderful customer service, great staff, service with a smile, love this store!

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    Always friendly staff willing to help. The groomers are very kind and did a wonderful job with my chihuahua mix.

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    8 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    5 years ago

    They did an incredible job with my very dirty matty hairy shepherd malamute. Best grooming she's ever had.

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    6 years ago

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    3 years ago

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    6 years ago

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    10 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    12 years ago

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    15 years ago

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    14 years ago

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    5 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    Terrible grooming job and my dog was angry and bit me after grooming here. Do not take your fur baby here.

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    7 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    We went in and we were greeted by Edi who spent so much time helping us decide on a new baby.

    Mentioned in 2 reviews

    Read more highlights

    Whiskers Barkery - Beautiful Dog Biscuits with Yogurt Icing

    Whiskers Barkery

    (52 reviews)

    I don't live close enough to make this a regular stop, but whenever I'm downtown with my dog I like…read moreto stop in and maybe get the pup a treat. On my most recent visit (couple of days ago), I was surprised to see the store has very little stock. Not sure what's going on, but there was far more empty space on the display racks than there was product. If I had actually needed something, it would not even have been worth going in. Additionally, the entire time I browsed the store, neither of the two workers behind the counter bothered to ask if they could help me. They only said "hi" in response to my first saying hello.

    I've been coming to Whiskers Barkery, which is more of a tourist spot than a local shopping…read moredestination, for at least 10 years and it feels more like 20, but I don't have confirmation they existed that far back. During that time have been dog mom to six dogs, four of which have visited the store with me. We drive up from the valley several times a year. Upon our most recent visit a gentleman decided to tell me all about my dog, her teeth, and what she can and cannot eat. She's been eating WB treats for her entire 14 years of life. If we are on a trip up there without her, we bring some back to her and her sister. If she is with us, she gets to pick. This day she wasn't interested in any of the handheld offerings, so he continued telling me about her teeth. The cold, hard truth is - my dog reads me. That's her deal. She knew I didn't like him, so she didn't like him, so she didn't want any of his selections. We wound up spending like $5, against his better advice, which is far less than we usually spend. Hell, we bought our first dog stroller there many moons ago - back before they were a common thing. I was really unimpressed this visit and will think twice before going in again. Thanks for nearly ruining one of our favorite spots. :/ (He mentioned he's the "only staff.")

    Doggie Delight - Jessie was given a cute little bow on her collar

    Doggie Delight

    (21 reviews)

    It's unfortunate I have to write this review in the first place. My dogs have been going to this…read morebusiness before the second owner who took over in 2015. The previous owner was extremely personable, polite and displayed gratitude for her customers. We never had any issues until the second owner took over. At first, she was great, very bland personality but did a good job so we continued to patronize her business. About 9 months ago I was on my way to take my dog to get groomed and he had started to develop symptoms similar to he ate something bad or was ill. He began excessively vomiting and seemed very lethargic. He had not ever experienced anything like this before and it was so sudden so I became concerned took him to the vet and they told me he needs to rest and lots of fluids so I had to cancel my appointment. Of course, I missed the appointment as I was at the vet, it was the first time I have ever missed an appointment. The vet said he needed rest and didn't think it would be wise to take him in case he had the flu. So I called the owner apologizing profusely and she was not understanding she did not care about the well-being Of my animal. I did not want to risk getting any other pets sick! You'd think she would appreciate me not wanting to possibly get other dogs sick. Fast forward to this incident I had an appointment scheduled for February 18th at 9 am written both on my paper calendar and my phone calendar. I walk in and she abrasively says your appointment yesterday and I apologized and said there must have been a misunderstanding because I wrote it down on two calendars. *** SIDE NOTE***this same incident has happened to SEVERAL customers according to her yelp reviews and googles reviews so I am NOT the only customer this has happened to as she claimed I was the only one ) *** She goes into saying all these unprofessional and abrasive things and begins to make comments about my life how I need to manage my and priorities differently. Mind you, I run several businesses and a family so that was not relevant obviously she felt the need to pick apart someone to make herself feel better. I understand how challenging it can be to run an independent small business however it's all about being professional, having grace, post your rules and regulations in case of a missed appointment as salons and other groomers so. She obviously seems to have deeper issues and I believe that is a reason why she hashed out so incredibly volatile. I will never bring my business to doggie delight and all the other customers who I referred years ago to get their pets groomed as a result of my experience will take their business elsewhere.

    Will never take my pups there again. The groomer has a nasty, snotty disposition. I think she…read moreshould find another line of work. My dogs have been going to groomers all of their lives and are not afraid to go, but they always trembled, and tried to climb up my shoulder when I took them there. Made me wonder if she abused them. In addition, if you miss an appointment, she does not call to find out where you are, remind you of the appointment, or attempt to reschedule you, but instead will not reschedule until you have paid for the missed appointment. I have known about four other people who she did this too that no longer go to her. I would give her zero stars if it were possible.

    PetSmart - pet_training - Updated May 2026

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