First time using this groomer and was pleased with results. Quick in/out and reasonable charge given how filthy my mini-aussie was. He was even given a "sanitary trim" gratis because, well, because he needed it. Will come back soon. read more

DON'T GO HERE! My dog looks like a complete idiot. Kay Kay the groomer, was rude from the moment we walked in, couldn't identify which vaccine was his rabies on his vaccination report, then proceeded to butcher my dog. When I returned she shoved a paper at me and rudely said, "REGISTER"... like what? She didn't even seem to like dogs. When she was evaluating his cut she said, "Oh I'll do a teddy bear face!" Well he 100% looks like an alien and he has cuts all over his body. I'm so mad, I'm reaching out to corporate and submitting reviews where I can. I've attached a few photos, one for reference of what he used to look like. As you can see his face isn't evenly cut. read more

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If you are looking to adopt a cat, be very careful what you share about yourself. I was interested in a couple of cats and went there to meet these cats. While there I shared that years ago, at least 15 years ago, in CA I had 2 cats that I let go outside in the morning, and told how they were hunters, but in their later years I kept them indoors only. Well this volunteer told the people that would be deciding on our adoption that I would let these new cats outdoors and they have a strict indoor policy. I have been blackballed from adopting any of their cats! Over a story about myself when I was much younger and in our present situation I would NEVER let a cat outdoors. But I is too late for me Just beware of who is listening! read more

The "MANAGER" which she VERY curt and rudely informed me she was, snaped that she didn't all pictures to be taken of my dog being groomed. I understand there can be certain business policies and I do respect them however, the way she presented them was rude and offensive. Her overall demeaner was unfriendly. The groomer was friendly however, the overall grooming left a lot to be desired. The overall cut was uneven and was not a good shape for an Australian Shepard - fore and hind legs were uneven and not properly tapered, undercarriage hair was left too long, the chest (mane) was not properly tapered, the ears were trimmed uneven. read more

Do not go here, waited 30 minutes to not be attended to and have the manager Michelle talk rudely to me to wait my turn after asking if they had other help. I asked after a pause in their conversation on persoanl things!! She saw me standing there and not once turn to acknowledge me or say they were short staffed or to say I'll be right with you! 2 people in the store and one is the cashier. Worst customer service especially from a manager!! Do yourself a favor and avoid this store! Go down the atrret to the other brand, got right in to the fish section someone actually is there, in and out in less than 8 minutes by Costco!! read more

I just want to let everyone know that one of your employees her name is Ashley went above and beyond and helping me today. I ended up with two lovebirds and a large bearded dragon at my house today and I didn't know what to do. She is amazing very knowledgeable very professional and very friendly. Definitely will be back. read more

Recently, I tried to get an appointment just to have my dogs nails trimmed. I called several times but no one answered. So, then I drove over to the store and tried to get a walk in appointment. There wasn't any dogs in the salon. The girl told me she couldn't take me because she had a difficult dog coming in soon, so she asked me to come in at 2:30. When I came in she looked up my records and said I needed proof of a rabies vaccination. At that point I was very upset, so I left. I then realized that my dog had his rabies license tags on. Why did she not ask me if he was licensed as you can't get a license without a rabies certificate or ask me when I made the appointment to bring the certificate in? I think this is the worse customer service ever. Maybe you should close this salon if you make it so difficult to get an appointment. It was only for a nail trim. read more

Saturday, August 26, 2023. Went to this Petco this morning at 11:00 am. I attempted to make a $25.00 purchase, presenting a $100 bill to pay for it. The woman at the register said she couldn't break the bill. She made no attempt to call anyone to get change. The store was packed full of people. The store is quite large. To me it is unbelievable a store so large and with so many customers on a busy weekend could not give change for a single transaction. It was a total waste of my time and effort. They just lost a lifetime of my business and money $$$$$. Luckily there are many feed stores in Prescott, that sell the same products. read more

If I could give 0 stars I definitely would. Petco has absolutely no business in selling exotic pets, especially reptiles and amphibians. They are kept in terrible conditions 24/7 and the tanks are far too small. Animals of the same species that should not be housed together are crammed in tiny enclosures together, such as ball pythons. They advertise many of their animals as beginner pets when, in reality they are not. Personally I have seen dead baby crested geckos, bearded dragons, and leopard geckos. Often they are looking worse for wear, with ribs and hip bones showing. As far as poor enclosures, let's take ball pythons for example: The rule of thumb with snakes is, two sides of the tank should be equal to the full length of the snakes body or LESS (and they should NOT be kept together unless for breeding, which in this case that is not what the circumstances are since they do not breed the animals in store, and their ball pythons are not sexually mature) however the sides of the tanks combined are not even AS long as the full diameter of one snake, given that the snakes are longer than THREE SIDES of the tank combined. Also let's take a look at the likelihood of the animals' mental health given the obvious horrific physical health. Leopard geckos for instance are territorial, solitary animals that should only be kept together in pairs of two under extremely unlikely and rare circumstances. They keep over three leopard geckos in a tank at once. They would probably be fighting if they weren't depressed and lying down with labored breathing all the time. Every one of their animal species requires a hide to shy away in order to avoid stress and feel comfortable If you've been in the store, you have probably seen those half logs, right? Believe it or not, those aren't even eligible to be considered hides. A hide should have an opening just large enough for the animal to fit inside, and should ideally only have one opening with plenty of space to hide inside. The half logs are in nearly every reptile enclosure and almost none of the animals have an actual hide. Let's go back to the leopard geckos. They have a horizontal hide which has ramps that go to various levels. This isnt really an issue, but they face the opening side towards the glass face, so you can see everything in the hide. They are exposed to the outer lights and any people who may come along and stress them out. This is also the case for crested geckos. Speaking of which! Petco has a rotating stock, however more often than not, they will have crested geckos and crimson giant day geckos. These are arboreal species, meaning they spend most of their time high up in the trees. They need a vertical tank setup in order to simulate this as accurately as possible, and plenty of foliage to climb and hide in(fake or real plants will work) they are however set up in small(per usual) horizontal or even just cube setups with little to no foliage at all. The chameleons(which are usually always in stock) are in one of the largest tanks, however they are still not adequate setups. Chameleons need PLENTY of ventilation which usually means two or more sides of the tanks are made of mesh. This is not the case. Again, to be noted, chameleons like many many other animals they carry should NOT be kept in groups more than 2 individuals. They are another species that should ultimately be kept alone. Petco has usually 4 minimum to the enclosure but the I have seen them keep over SIX individuals in the same tank which has no ventilation. The list seriously goes on and on and not ONE of their enclosures is humane or ideal when it comes to reptiles and amphibians. Please, please, please do NOT buy pets from here. In more cases than not, your animal will die, and this is most devastating for new owners. If you are a keeper, especially a beginner, you are probably very eager to get your first reptile/amphibian. And while your local petco(or petsmart) may seem like the most convenient option, I encourage you to order online, rescue from craigslist, or travel to an out of town or local store because these corporations do not deserve your money. Every experienced reptile owner knows that petco/petsmart are bad news, and should be avoided if possible. read more

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I have shopped here for years. Today I was asked if I wanted a bag it would cost.10 cents. You can stick your .10 cent bag up your you know what. I don't know what socialist thought this was a good business decision, but I will not spend one cent in your store because of it. And by the way I was spending an average of $200 a month at Petco. Extremely disappointed!!!!!! read more

I took my two dogs to Petco for grooming. I have a Lhasa Apsos and a Cavachon, both are senior dogs, both have beards. I explained to the groomer exactly what I wanted done, leave the hair on their noses to grow out into their beards and other specific needs I have learned about for each dog. I paid extra for extra grooming, nail trim extra conditioning etc. When I arrived to pick up my dogs I was told to go pay first which I did including a tip. $182.00. When I went in to pick them up she had shaved off their beards and did a terrible job. I was in shock. I never told her to shave their beards when confronted her response was I saved their beards for cleaner eating. OMG!! I never told her to shave their BEARDS. I am so mad . I complained to Petco and have not heard back. I want a refund. read more

Great selection of pets and products. Very busy but the customer check out was quick and efficient.

Very friendly and helpful. I went to petsmart because it was close and I was walking around trying to find someone and I got no help. I went into petco and someone was helping me within a minute. They showed me different products to help our cat because he keeps throwing up. They should me food, other over counter medicines to try. Hands down way better then petsmart. Anytime I need help with our pets I will be Going here and pay extra for quality. read more

SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE SHARE. click my page and share it please! the Prescott, Arizona page deleted my post and blocked me but i'll say it on my own facebook. DO NOT take your pet to get groomed at petco. my dog ended up in the 24 hour ER because he was all off balance and his back legs were spasming to the point where he couldn't walk straight and he had marks all on his stomach after i picked him up from getting a shedding treatment. his blood pressure was in the 200's at the vet also from the stress. my post is public now so SHARE THIS!!!!!! #shutdownpetcogroomingeverywhere read more

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As always dogs look great. Great staff and Morgan does our pets. We LOVE her and so do they. We have the best service for a great price. They check our dogs for their needs and groom them perfectly!!!! Thank you Petco! read more

I go to this store quite often for 3 years now. Great customer service....employees are very helpful, with friendly attitudes.

Aimee and Miranda are great, very knowledgeable and extremely helpful. I rescued some fish from a very neglected fish tank owner and both young ladies were johnny in the spot with their info and direction. Even offering to order parts online. Thank you ladies and keep up the good work read more

Employees don't know their own company policies. Came here to buy dog food instead of ordering it on Amazon. First time I asked them if they could price match Petco.com, they said no. However, their price match policy on their site clearly states they will match their own site. I informed the girl working the register and she said "okay" and still charged me the full price. The difference in money is not the issue, but the lack of even trying to find out the policy by asking someone else, or looking it up on her phone (since she had it out in one hand while ringing me up) is unacceptable. Needless to say this store lost a customer. read more

I drove 45 miles to visit the Prescott Petco to maybe adopt a cat. An older woman asked me if I had other animals and I said no. She then said to me they don't like to adopt cats out to homes that don't have other animals. Its just to sad. Like being locked up in a cage isn't sad enough! Can't believe I wasn't allowed to adopt a cat!!! Very disappointed in this Petco! read more

I was a walk in to get my dogs nails clipped. They were great and took care of him quickly and gently. My service dog isnt really social as far as letting people pet him. But he did great. Ty for your help!! read more

Had a 2:00pm appointment to get our 5 lb chihuahua groomed. Nothing fancy just bath and trim. At 5:00pm went to pick up the dog because they had not called yet, and we thought there must be a problem because it doesn't take 3:00 hours to groom a tiny dog! Get to the store and they inform us she's not ready. They haven't even started the trim!!! I asked what was the point of having an appointment and the groomer very indignantly informed me that she had six dogs to groom today. Unfortunately, she's the one that scheduled our 2:00pm appointment. First, and last, time for Petco groomers!!!! read more

Worst service ever! Stood in the store for 10 minutes and didn't see a single employee. Then went looking for an employee.. saw a few and not a single one asked if we had been helped, much less even greeted us! Definitely won't be shopping here! Pet Headquarters has the best service in town! read more

They have great customer service and the place is very clean I got my hamster there and I absolutely love him! He's the best! Thank you Petco for getting me my hamster. read more

I recently purchased 2 rats from Petco and unfortunately one got sick soon after getting her home. I took her back to the store and the caring staff made sure she was seen by a vet within 24 hours of me bringing her in. They have taken such good care of her and she should be ready to come home sometime this week. The animal cages are kept clean and the staff is knowledgeable and helpful. Ivy was especially helpful and caring. read more

Dylan was very pleasant/informative [with our last-ditch effort in locating a companion conure (my Mom already has a conure at her home)] at almost ~closing (between 8P & 9P) on Sat. 9/29/2018. He provided us the opportunity for first contact with a gentle young pineapple green cheek conure by the name Tango. At the accommodating call of a pleasant cashier named Casey, he(Dylan) explained their(Petco's) preference for finding their guests(in our case, Tango) compassionate homo sapien guardians, explained some of Tango's needs, and between him & Casey, decided we were a good match. Without our asking, they informed us of having met the time-frame for a chance advertised savings. Dylan queued us on acclimation-concerns and Tango's preferred snack (roasted unsalted peanuts -in moderation), which proved invaluable. read more

I am APPALLED. This petco never used to be this bad however it is what it is now. They have turtles with open wounds on their neck, a chameleon with a cyst on its eye (causing it to be unable to fully rotate its eye), between the aquariums there is A MOUNTAIN (I'm literally not joking.) of dead fish. I only discovered this after the associate accidentally flung a guppy out of the aquarium and I was determined to try and save it. I pointed out there was a bunch of dead fish but I could clearly see the guppy flopping around and at first she was hesitant to acknowledge what I had said, but ultimately tried helping the fish. The fish never got saved, I think he fell back behind the tanks. There were dead fish in every 1/3 tanks I looked at, wether they were on the ground or stuck to the filter and decaying. This is CLEARLY a management issue and NEEDS to be resolved NOW. Animals are suffering because someone isn't doing their JOB read more

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I've been shopping at this Petco for 7 yrs. I usually get reasonably good service. Several months ago I asked a young lady who works there to check in the back for a certain product that it's space was empty on the shelf. She came back and said that they didn't have any. I then placed an order with her for 2. She wrote my name and number down. They never called. After that, I decided to shop at PetSmart. Not a big fan of this particular Petco. read more

Recently I was working on getting leopard gecko supplies and ordered things online for store pick up from Petco. The staff were nice, and one man helped inform me that my tank was far too big for a tiny hating gecko and I would need to get a few others to not stress the tiny babies out too much. However, they had one leopard gecko left and one or two fat tailed geckos, the one fat tail I saw was fat too big to be housed with the baby gecko. I asked when they were restocking and the lady at the front desk had no idea. It would be cool if the staff could be told when shipments are coming in. Other than that, nice service, and good information. read more

Petco isn't really the place where at least the healthy reptilian pets go to or come from. ​​The iguanas being sold are very poorly taken care of. The other reptiles are also not cared for in a proper manner. The employees are dismissive and uninformed of what proper care for these animals involves. Because Petco feeds its reptiles pellet products and iceberg lettuce the animals become unhealthy and sick. This can have lasting affects after the animal is taken home, and that creates problems because exotic animal veterinarians are not easily accessible. The last time i went into the store I saw a small baby red iguana not moving and couldn't see if he was breathing. After expressing my concern twice he or she was not checked on and the employee I had spoken with spoke to me in a manner that made me feel like an inconvenience because I was concerned for one of their animals. If you are a pet owner looking to add a reptile to your house hold, in particular an iguana, going to Petco is not a good idea. Do your research online and purchase your animal elsewhere. read more

Very good service with short notice.Had my dog cleaned with nails trimmed.

I called to learn what days PetCo features adopable pets. Amy answered my question and explained how beneficial a Saturday showing for pets is since three different shelters bring dogs and cats for adoption that day. read more

As a mastiff breeder and exhibitor for over 25 years, I wanted to use a store like Petco to do some "touch up" trained for a young girl we are preparing for the show ring. MISTAKE!! The trainer was pushy, her knowledge was limited and training was cookie-cutter. "All dogs are the same." My girl needed a slip collar which she disallowed. This allowed my 170 pound "pup" to control us instead of the other way around. We felt this endangered our girl. But we believe that PETCO is more concerned with public perception than canine well-being. So, today we pulled our girl from the class to go with an expert trainer. I will say the manager on duty was gracious and understanding. She promptly refunded my money. I conclusion, PETCO demonstrated it is too fearful, as an organization, to shape perception about what is best for animals. It would rather bend to the whims of animal rights activists bent on controlling public animal ownership. They would be advised to support pet owner, exhibitors, and breeders instead. read more

Every time I go in the staff is always helpful and knowledgeable especially Aimee the manager. Anytime I need something for my dog I go to Petco because of the great staff. read more

I just talked to a worker that was excellent on the phone in Prescott AZ. Even though he wasn't a dog trainer, he was extremely knowledgeable about what was being offered as far as the packages and I am already sold! Prescott, Az. is a great store with very friendly outstanding customer service!! read more

I would not recommend this specific location on PETCO based on the lack of customer service. I have recently become a new owner of a dog, so I brought her along to ensure a proper fit in a harness. I spent more than half an hour kneeling, sitting, crouching down attempting to fit her into many different harnesses. I was never offered assistance one time. There were free available Sales Associates, even one in the same isle stocking shelves, never uttered a word. That associate even assisted on a page for customer service elsewhere, then passed right back by (us) to continue stocking. Now I had been into this location a few times, and had always received great customer service. On that particular day, I became frustrated; so I got up to leave. Upon walking out of that isle, a group of associates walked by and complimented my dog with being "pretty" and "cute", yet never offered assistance nor asked if I had found everything alright. I can honestly say I don't plan on ever returning to that location, maybe the chain of PETCO's in general. My issue still has yet to be addressed. read more