We are locals and own a home in Kitty Hawk. We frequent this shop to get high quality fresh dog…read morefood. We came in to buy a new brand since they didn't carry our regular brand. My dog loved the A Pup Above. My husband got there around 9:40am and the doors were already open. The staff member was nice and rang up our $80+ purchase. The next week I walked into the store same time same products. This time, a different staff member told me that they did not open for 15 minutes. She told me to put all my products back. No offer to hold them, no offer to sell me the $80 worth of products. I even had cookies in a "bag your cookies" package. She told me to put everything back. I don't know why she would treat me this way when just the week prior the other staff member was happy to sell my husband the products. I don't want to assume that it's because i was "ethnic" BUT why would you deny selling me products. As I returned the merchandise, there was no apology for asking me to come in 15 minutes. There was no offer to help me put the products back. She just stood there staring at me while I put everything back. I ended up buying my products directly from the manufacturer who also gave me a discount. I don't recommend shopping here unless you are sure they will sell to you.

I'm not one for sharing reviews but unfortunately the lady who worked the day we went to get dog…read morefood on Sat, July 17, 2021 was very rude and discriminated towards us which is something I can not ignore. My husband and I entered the store without masks. We did not see the small green note on the front door saying they required masks. We entered, got the food, stood at the register counter and petted the store cat while she rang up another customer. She obviously saw that we did not have masks on from the moment she made eye contact with us upon entering the store and while we stood in front of her at the counter, but after she finished ringing up the other customer, the customer was walking out of the store and he made a comment about wanting to hurry up to get home to watch the Trump rally. My husband and I laughed and I simply replied back to him saying that I didn't know Trump had a rally that day and I asked him were it was being held. Then immediately the woman working said in a very derogatory and rude tone, "WE DON'T TALK POLITICS IN THIS STORE!". First of all, we were not "talking politics". It was a very quick few sentence conversation about the rally being on and where it was being held, THAT WAS IT! Her remark and ignorant tone totally caught us off-guard. My husband immediately left the store as he did not want to continue with our purchase, then she quickly looks at me and in her continued rude and derogatory tone she asks me, "ARE YOU VACCINATED???". I made a curt reply and answered her, which I should have just ignored, then she starts to argue with me. The discrimination part is due to the fact that she only asked me about being vaccinated and not wearing a mask AFTER the brief conversation with the other customer mentioning Trump. She saw us walk in without masks on and we stood in front of her at the counter for a few minutes. She saw that we didn't have masks on yet she never said anything to us until after Trump's name was mentioned. It was quite obvious by her quick frustration and ignorant demeanor what prompted her rude attitude and questioning towards me. There is no denying it. I started to argue back but then I just wanted to get my dogs their food and get out of there. We were on vacation and purposely did not pack dog food since we knew we could get it there, otherwise I would have walked out without giving her my business. I don't care what political party you support, this type of ignorant attitude, unnecessary questioning and rudeness was ridiculous and uncalled for. This is not how you treat customers. It's unfortunate! When we return to the OBX we will be sure to never give them our business again! I have a feeling that she may have also lost future business from the other customer too.

This is the only chain big box store on the island. The staff is super helpful. I need some…read moresupplies for my incontinent dog. A staff member gave me some suggestions. Easy purchase and super helpful staff.

PetSmart staff try very hard to get you the soonest appointment. Emily grooms our goldendoodle,…read moreBrandy. Everyone there works hard and helps each other when needed. I love teamwork! Brandy loves Emily and she does a great job with her highly recommend the staff at PetSmart in NagsHead!

Every time we are in Duck we take our furkids inside their version of a "toy store ". The owners,…read moreeither Robin or Kevin are always there to greet you and to spoil your dog with treat samples. Not only do they make their treats onsite, they have other pet products as well. Leashes, collars, and items for humans too. Kevin will most likely take a pic of your pet to post on FB. Our Dutch Shepard loves this store and gets very excited to see Robin. We will always go back every time we are in town. This is the best pet store. Prices are fair to the area.

This is a must stop for us, our biggest furbaby Jack actually drags us here the moment we hit the…read moreboardwalk. We get his freshly baked snacks, everything doggys, and adorable outfits because I'm the crazy lady that dresses up my tiniest babies (mostly to keep them warm). The proprietors are the kindest animal lovers you could ever know and they contribute so much to the animal community here in Duck. So much love to them both!

Decent selection of quality pet toys and treats! My dogs loved the food topping we purchased from…read morehere. It is a little pricy but comparable in price to other local pet shops. The store is a little snug, but packed with various products primarily geared towards dogs. Overall, we enjoyed our visit and would come again!

Needed a last minute dog lead (current one broke at the beach) and the shop had just what we needed.read more

Ordered two orbee balls on line 11/26. received an invoice/receipt thanking me for my order with…read moreall the deatils.the same day. I sent an email 12/8 asking when the items were shipped as I thought 12 days was a long time.No response. I called on 12/9 and was told that the items were unavailable and my account was not charged and that they neede to take it off their website. I asked when they were going to bother to tell me and was told didn't you get an email? When I said no that is why I am calling, he verified my email address (which was the same as the one they sent the invoice to) and stated we will forward you thhe original cancellation email. You're right ! I am still waiting for that (or any email) 8 days later.Poor, Poor customer service. Also as of ten minutes ago item is still on the site.

If you're visting North Carolina with your canine pals, you should stop at Dognutz and see all the…read morebreed specific and dog specific items they have there. My furry friends and I visited and just loved the selection.

Stopped by on our way home and were pleasantly surprised with the amazing selection of fresh…read morehomemade dog treats to take home to our fur babies. The shop was stocked with cute apparel, toys and gifts for dog lovers, and the owners were both so friendly and welcoming. We weren't aware of how dog friendly OBX is so next time this will be our first stop. Edit - our shibas absolutely loved the homemade dog treats!

This cute dog shop was a pleasant surprise when we visited the Outer Banks for our anniversary in…read moreFebruary. The owners are the most friendly and welcoming people and we had the pleasure to spend some time chatting with them. It is always nice to meet dog lovers who are as passionate about animals as we are! We went back to visit before we left and brought our pups to say hi! They had everything you need from toys and medical products to a fresh bakery in the back. Their bakery smelled so good it was making me hungry! We got a few samples of their dog treat and bought some as well. I highly recommend anyone stop in there to get your pet a treat or anything they need!

My dogs were happy and relax. I loved the FB updates. Felt great to have the choice to be able to…read moretake them out for a beach day. Facility clean and smelled like flowers. We booked the boarding care for our pups for next summer. Happy to have found a place that feels like home to my puppies. We recommend 100 percent

Our Jack Russell Percy LOVED it here... and so did we! The staff is so caring, friendly, and…read moreprofessional. It was great being about to drop him off so we could explore or sit by the beach! We will definitely use them again. Highly recommend!!!!

Large selection of top quality pet foods and supplies. Knowledgable staff. I have a chihuahua who…read moreis particular about letting people touch her feet for nail trims. Colleen was very caring and worked with us to get it done as efficiently as possible.

Absolutely amazing customer service in the area, compared to other related businesses in the area…read more All of the staff is friendly, knowledgeable, and if they aren't sure about something, they're still so helpful! Businesses can fail even though they have a great owner, but do not hire the right staff to make you feel welcomed and it's unfortunate because then it just implies it's all about money and just that. But, not with Eastern Pet! Exceptional service and products. Best groomer and goes the most exceptional job I have ever seen trimming and filing dog nails. Worth every cent there!