This is the only chain big box store on the island. The staff is super helpful. I need some…read moresupplies for my incontinent dog. A staff member gave me some suggestions. Easy purchase and super helpful staff.

PetSmart staff try very hard to get you the soonest appointment. Emily grooms our goldendoodle,…read moreBrandy. Everyone there works hard and helps each other when needed. I love teamwork! Brandy loves Emily and she does a great job with her highly recommend the staff at PetSmart in NagsHead!

We are locals and own a home in Kitty Hawk. We frequent this shop to get high quality fresh dog…read morefood. We came in to buy a new brand since they didn't carry our regular brand. My dog loved the A Pup Above. My husband got there around 9:40am and the doors were already open. The staff member was nice and rang up our $80+ purchase. The next week I walked into the store same time same products. This time, a different staff member told me that they did not open for 15 minutes. She told me to put all my products back. No offer to hold them, no offer to sell me the $80 worth of products. I even had cookies in a "bag your cookies" package. She told me to put everything back. I don't know why she would treat me this way when just the week prior the other staff member was happy to sell my husband the products. I don't want to assume that it's because i was "ethnic" BUT why would you deny selling me products. As I returned the merchandise, there was no apology for asking me to come in 15 minutes. There was no offer to help me put the products back. She just stood there staring at me while I put everything back. I ended up buying my products directly from the manufacturer who also gave me a discount. I don't recommend shopping here unless you are sure they will sell to you.

I'm not one for sharing reviews but unfortunately the lady who worked the day we went to get dog…read morefood on Sat, July 17, 2021 was very rude and discriminated towards us which is something I can not ignore. My husband and I entered the store without masks. We did not see the small green note on the front door saying they required masks. We entered, got the food, stood at the register counter and petted the store cat while she rang up another customer. She obviously saw that we did not have masks on from the moment she made eye contact with us upon entering the store and while we stood in front of her at the counter, but after she finished ringing up the other customer, the customer was walking out of the store and he made a comment about wanting to hurry up to get home to watch the Trump rally. My husband and I laughed and I simply replied back to him saying that I didn't know Trump had a rally that day and I asked him were it was being held. Then immediately the woman working said in a very derogatory and rude tone, "WE DON'T TALK POLITICS IN THIS STORE!". First of all, we were not "talking politics". It was a very quick few sentence conversation about the rally being on and where it was being held, THAT WAS IT! Her remark and ignorant tone totally caught us off-guard. My husband immediately left the store as he did not want to continue with our purchase, then she quickly looks at me and in her continued rude and derogatory tone she asks me, "ARE YOU VACCINATED???". I made a curt reply and answered her, which I should have just ignored, then she starts to argue with me. The discrimination part is due to the fact that she only asked me about being vaccinated and not wearing a mask AFTER the brief conversation with the other customer mentioning Trump. She saw us walk in without masks on and we stood in front of her at the counter for a few minutes. She saw that we didn't have masks on yet she never said anything to us until after Trump's name was mentioned. It was quite obvious by her quick frustration and ignorant demeanor what prompted her rude attitude and questioning towards me. There is no denying it. I started to argue back but then I just wanted to get my dogs their food and get out of there. We were on vacation and purposely did not pack dog food since we knew we could get it there, otherwise I would have walked out without giving her my business. I don't care what political party you support, this type of ignorant attitude, unnecessary questioning and rudeness was ridiculous and uncalled for. This is not how you treat customers. It's unfortunate! When we return to the OBX we will be sure to never give them our business again! I have a feeling that she may have also lost future business from the other customer too.

We found ourselves in a situation where were not planning on bringing our puppy on vacation but…read moreended up having to. We didn't know what to do and were beside ourselves. Enter Ocean Sands. Pam helped me book the reservation, and find the best price for us (it turned out that paying for boarding was cheaper than paying hourly, even though we didn't end up leaving our puppy overnight). We dropped the puppy off every morning (a 9-minute drive from where we are staying in Kill Devil Hills). She would hang out with Pam and Paul all day, then they would drive her back to us (Pet Taxi service) every evening. It saved our vacation! Our dog was so happy to see Pam and Paul every morning, which attests to the care and attention they gave her. This is a different kind of doggy daycare - the dogs don't play with each other but have separate, well-spaced kennels and are let out for play times every so often. My dog came back rested, hydrated, and she even ate while she was there (which is a huge shocker). Normally at regular doggy daycares, she will run herself into the ground and stop eating/drinking because she just wants to play all day. So this worked perfectly for us. Thanks, Pam and Paul!

We left our two dogs here for 6 days during our vacation. The process to book was very thorough…read more The two owners were super friendly. However, the first day they told us that the dogs were doing great -no issues. The second day the wife told us she actually doesn't interact with the dogs so we spoke to her husband. He told us the dogs actually ate for the first time the previous night. Even though we're aware dogs might not eat right away, we just thought it was strange it wasn't mentioned initially. Other than that, things were fine. When we picked up our dogs, I immediately noticed our older one had a TERRIBLE smell. When we got home I checked his ears and his right ear was bright red and filled with dark residue. Our vet tech cousin confirmed Oliver had a yeast infection that was about 3/4 days old. They never mentioned this to us. So we found this a little concerning as they didn't interact with the dog enough to notice because simply standing next to him you could smell it OR they did and just didn't mention it for no liability.

Kristen was absolutely wonderful with my golden retriever, Lucy. She had been overdue for a…read moregrooming, and ended up looking like a new dog!