Love taking my Bailey for her baths. She loves going too. Prices are right Great selection of dog toys, treats and food read more

The kindest people work in this store. I try not to go anywhere else. Without exception, everyone just seems happy and helpful, and in love with life! Woof Woof read more

Pet Food Express - BeBe after her bath in the store - Pet Stores Near Me - Sonoma, California

Everyone there is so nice! They have puppy classes there also that I've heard good things about.

Everyone here is so friendly & truly love animals. I went in with out 5 month old corgi and everyone was so nice & friendly to her. Also staff was very respectful in asking if they can give treats to her. Very well stocked store & always find fun stuff for our little puppy. They have lots of toys for different sizes of dogs same as healthy treats for all sizes. We will definitely be back. read more

Pet Food Express - Pet Stores Near Me - Sonoma, California

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Pet Food Express is the only Pet store I go to. Their staff is knowledgeable, always friendly and will stop what they're doing to get you what you need. This is the best Pet store in Sonoma! read more

I only needed a can of puppy food and left with that, plus like 5 bags of treats, a few bones, and this other food to put inside of bones or toys to keep your pup busy. The staff were extremely helpful and attentive and the cashier helping me even included a free bonus treat, just because. They also had some sales going on- not sure if that's typical, or if it was just my lucky day. My puppy loves his treats and bones. Everything I purchased was of the highest quality. I'll definitely be back for more! read more

Friendly staff and great selection. My only complaint is that I feel judged when purchasing food if it's not the most expensive bag on the shelf. When buying grain friendly food I'm redirected to grain-free, which is a little disheartening since very few dogs actually have a grain allergy. My dog is a large/deep-chested breed and therefore more susceptible to DCM (which is very real and can be caused by a diet without trace minerals that certain grains provide). Otherwise I am very happy with the products and otherwise friendly staff. read more

This great little pet store has everything you can think of for your pet - even down to the super special treats I buy my pup. The staff is friendly and helpful, even suggesting sale items to help save some cash. They also have a self dog wash. Clean your pup at their place and save the mess at yours. My new favorite pet store. read more

My husband and I recently moved to Sonoma and were hoping to find a pet store in Sonoma. During our first visit to the Pet Food Express store, we observed and overheard an employee (who is apparently the store manager), treat a customer very rudely. The customer was polite and asked a legitimate question. The store was busy and all of the employees seemed disorganized and stressed. My husband and I felt that the environment was too chaotic and uncomfortable so we left and we don't plan to go back. Pet Food Express needs to find a more mature manager for their store, and provide better training to their employees. read more

The staff here is very helpful and friendly! There are always enough employees to help all of the customers who need help. The bath area is always clean (it's not at other locations) when I arrive. They also have a special dog washing station for dogs who have sensitive skin, that's easy to use. It has made a big difference in my dog's life - he used to be really itchy and he had a lot of skin rashes but now that I bathe him here all of his visible skin issues are gone and he rarely scratches now. My only wishes are that carry bagged coconut substrate in addition to the substrate that comes in blocks and that they carry mealworms. read more

When we we're evacuated from Santa Rosa to My daughter's house in Oakland, they gave us all our pet food and supplies for Free. We love that place and their staff and only shop in Sonoma from now on. read more

This store almost always has exactly what you need. All the food choices are healthy, so you can't go wrong, plus the staff is really knowledgeable if you need help. And if it turns out your pet doesn't like something, they'll just take it back, no questions. They have a four for three deal on everything, so essentially you are always getting 25% off. And most importantly, the staff is great, friendly, helpful, and really make it a joy to shop. read more

My husband and I have recently gotten our first dog. She is a rescue dog with digestive issues. For several months now I have been coming to Pet Food Express in Sonoma and have always received personalized professional assistance. The staff in your store are very knowledgeable about the products. The store is always clean and well organized and your staff greet me with a friendly " hi ". I especially get good service from Ryan, Hugo, and Rup. The women who work there are also helpful I just don't see them as often. I have great confidence in your staff and no matter what my issue is , they spend time cheerfully to help me out. I am always told that if a product doesn't work I can bring it back. I like this!!!! Recently the 3 above mentioned gentlemen took my old empty Rx dog food can and compared its ingredients to some of your products in order to give me options. Great store....great staff...plus these fellows are nice to look at!! We older women still enjoy looking ya know!!! The owner obviously trains their staff well.......I hope their compensation is just as good. read more

So, I just wanted to take a moment and give this place some credit it deserves! What a wonderful store & location! Sonoma is a great place to raise a dog... GO WOLVES These People "Just Get It". Every single time I have come into this shop, I have had an unexpectedly delightful experience. This Pet Food Express stands out to me as the one pet store I enjoy the most, because the staff is super helpful, there's no B.S. about it, and they carry great products. Super awesome gold-star-worthy mentions: -Having the free pet wash during&after the Sonoma fires. THANKS! What a wave of relief. It instantly put me at ease and I immediately donated big bags of cat food to the community because I knew that we would pull through. #SonomaStrong Style... Thanks to this store for being a light during that difficult time. -Michael D, resident cat expert, who worked with me to find a product that would help my dog relax, and chatted with me for 20+ minutes to get down to the real issues and help me "Work With and Not Against" the challenge. Thanks a lot!! Now, I feel so comfortable... he put me at ease when I was ready to pull the plug. -Kristi K, who anticipates my needs like a psychic. Fantastic, girl... -Alex G, who REALLY helped me solve the problem and worked with me until I was literally beaming, feeling like I had been completely attended to. Nothing left to say! I am now relaxed and without stress, and feel like I can count on this place to meet my needs. THANK YOU to all the workers who make this such a delightful community! And for building great relationships. You're very appreciated. Shop Local!!! read more

We went in today because our dog has an infected hotspot and we can't get into a veterinarian because they are so booked. We met Rik and he was so helpful, got us an anti microbial, told us to clean it, use this and then put Neosporin and get a bandage wrap as well as some Benadryl. These people love pets read more

I really like the staff here! The manager is so sweet and every employee has given great customer service. They went above and beyond the other day to help me find a dog food without a specific ingredient! I was also surprised when I first went in by the selection of natural, organic, raw foods and products they carry. I am guilty of pre judging it as a corporate store when in fact it is owned by 2 local (Bay Area) men that have the chain in CA only. They also like to support local vendors and had a endcap recently of such. I used the bath station a week ago for the first time, great setup and helpful staff. read more

Very friendly and knowledgeable staff. Especially Lindsey ! She knows her stuff and will take the time to make sure your getting what you need... read more

The staff here is really great. I'm a regular with my recently adopted dog, and they've done a great job taking care of us and giving us very useful tips and suggestions. It's definitely my dog's favorite store. The dog washing stations are fantastic and clean. Shampoo is available for dogs with extra sensitive skin, like my pup. They even hold pet adoptions out front on certain weekends :) read more

The entire staff is really great! They are always able to answer my questions and I always walk out of there knowing a little more about what's healthy for my dog. Ever since I began shopping there , my Italian Greyyhound has finally reached a healthy weight and his breath doesn't stink anymore. They truly take the time to talk to you about their products and they know what they're talking about when they recommend products that are the best fit for your pets. They took my dog's breed and size into consideration when making recommendations. Thank you Emma for recommending different treats for Broli. His teeth are much healthier now :) read more

Everytime i visit the sonoma store the staff is so welcoming and helpful with my rambunctious little leo. He had a bad reaction to new food and the staff helped me select a better option. They walked me through the transitioning process from switching him from a grocery store brand to a new, more suitable food. He was having digestive issues and they suggested the Goats Milk which i and Leo absolutely love! The staff is always welcoming and are genuinely interested in helping. Thank you Sam, Devin, Bobby, Hugo, Rup, Lily, Alex and Emma for everything you have done for little Leo. read more

These guys are the Nordstrom and Whole Foods of pet care. The service is exceptional, the staff extremely knowledgeable, and the products super high quality. I've been going to PFE to pick up supplies for my rabbits, predominantly the one in Napa, before the Sonoma spot opened. I just recently rescued a puppy from Rocket Dog and stopped by to get more supplies-- toys, an extra bed... I got to work with Sam on this visit, because I had questions about temporary solutions for fleas, before I got to my dog to a vet next week for his first visit and flea treatment. He had been itching here and there, and she asked me a few questions about the location of the itch, if I had seen any black spots/residue, etc. She also mentioned the possibility of allergies, including food allergies, such as chicken (which is what I have been feeding him mostly, since I got him). After speaking with her, I went with my gut instinct to wait to see the vet before I started treating him prematurely. We got to talking about food, as well, and what I was feeding him, which was Natural Balance puppy food that I purchased earlier this week from PFE. I mentioned to her that I wanted to cook some of the meals for my dog and even give him raw meat, at which point she started introducing me to the different lines of dog food available from fresh/raw to supplemental (if you decide to do home cooking) and of course, the usual suspects, dry and wet food. I walked away with so much knowledge and options that I'm excited to be thinking and planning on what I want to raise my pup on eating. PFE is serious business. Some people might think that it costs more than other places, but the service and the knowledge are above and beyond. Thank you Sam, Ryan and Lily, and to everyone else who's helped me with my pet needs over the last years. You guys are phenomenal! read more

I went in this morning to see if they stocked an item I needed. Of the two employees standing at the service desk, the younger one greeted me pleasantly, but I felt that the older gentleman was extremely rude and unhelpful. When I asked about the item, his abrupt answer was 'no" and he walked off. As a sales person, surely common courtesy and sales etiquette would have demanded a more detailed explanation. I have bought items for my pet there in the past and found that the younger sales associates are pleasant and helpful, this unfortunately has made me decide not to shop there in future. read more

I love the service you get at our local, Pet Food Express!! Every member of thier staff is friendly and welcoming to any questions as crazy or simple as they might be, as well as very knowledgable. Thier manager Qiana at the Sonoma store is exceptional in her people skills and knows her stores products and merchandise inside out. I always look forward to shopping thier because she is always a pleasure and so helpful to have. James Bowles jr read more

They offer a "buy 3 get 1 free" special on the store brand cat litter. It's a great deal. The service is very good too. The cashier helped me carry the bags to my car too, despite the rain. read more

Best pet store we have ever been to. The staff are wonderful, knowledgeable, and helpful. The animals are very well taken care of and the store is always clean and we'll stocked. read more

As far as self dog wash: IT IS NOT AN EFFECTIVE DOG WASH. They don't provide soap, rather dispense it through the hose water. My dogs coat is thick, and therefore needs to be scrubbed thoroughly with shampoo to really get clean. I turn off the water and just use shampoo. Their system here dispenses the soap through the hose with the water so you never get that chance to just scrub with the suds. My dog just didn't get clean enough with their system. Plus it is timed (25 min) so if you have a big dog with lots of hair, it's not enough time. Besides the fact that you'd need to bring your own shampoo for a big dog. I brought my dog to another dog wash a couple weeks after this one and the difference was night and day with cleanliness due to the shampoo issue. They also don't provide brushes or grooming tools. The tubs are a little wider than other places I've been and my dog naturally tries to be on the far end from me so I often have to lean over to wash him. Their wider tubs made my back hurt much more than other dog washes I've been to. Otherwise their facility is nice- they do provide aprons, blow dryer, treats and towels. The staff was very nice and the store has great products in it. I just wouldn't go there for the dog wash again. read more

I am finally getting around to writing a review. This store is amazing! Not only do they so have so much, the staff is out of this world. Every single time I have gone into the store I have been greeted and helped immediately. And when I say helped, I really mean helped. Sadly it always seems to be pouring rain when I go in. I have had car seat covers installed which was no easy task in my vehicle. All this in seriously torrential rain. They have helped with trying harnesses on my pooches. I could go on and on about all that they have done, but I just wanted to make sure that kudos were given to the Sonoma staff. I will remain a loyal customer because of them. read more

There is nothing wrong with the store. They carry a fairly good selection of items for a small town and the staff is very friendly and helpful. I would just not sign up for the weekly mobile pet clinic, unless of course you like standing in line and being treated more like a number than a customer. I think that the store's image is tainted by the less than desirable, very part time vet clinic. There are other vets in town who do a much better job and offer better service. read more

I had one of the best customer service experiences of my life about a month ago with a young woman named Sam. (I assume she is the Samantha Newbauer listed on their website.) My older cat had started urinating in our bathroom and I came into the store uncertain of what to do. We had just spent a pretty penny spaying and neutering a pair of puppies, and we were dreading another costly visit to the vet. But Sam talked me through the situation and gave me excellent advice. I couldn't believe how informative she was; I felt like I was talking to a vet for free. Thanks to her, our cat is eating better, drinking more water, and endured a not-as-costly-as-we-feared vet checkup. She was wonderful, and I sing her praises. From now on, we are going to Sonoma's Pet Food Express for our pet needs. read more