Caitlyn was the bomb. sympathetic to my dogs feeding needs. helped me to successfully find and switch over to another brand. was super helpful in making this important decision. read more

Fantastic customer service and great selection. I arrived with my two dogs that have a habit of pulling during our walks so I walked them straight to Pet Food Express in Mill Valley. I was greeted by Sarah who went above and beyond to help me. She fitted both dogs with the proper size no pull harness and adjusted for a proper fit. We left the store and walked home with no pulling! Thank you Sarah for solving our problem and being so friendly and helpful read more

I like this store especially for their dog washing facilities. It's so much easier to wash my dogs here than in our bathtub at home. Here's the drill: * I recommend to buy 3 as you'll get one for free; * I wash both my dogs at the same time as the timing allows for this quite easily; 1st step: wash and shampoo 2nd step: rinse 3rd step: blow dry My dogs hate the blow-dryer, so I actually have to make sure they get sufficiently dried with the towels, but thankfully the staff always provides plenty of towels. The staff here is very nice and - as you'd expect from a pet store - they're all super excited about every dog that comes in. I remember that when our dog was a puppy, everyone was all over her. read more

Pet Food Express - Spa Day - Pet Stores Near Me - Mill Valley, California

This place gets two paws up from me and my pooch. My dog was in dire need of a bath, so I came in here based on Yelpers' recommendations. This Pet Food Express offers pretty extensive bathing facilities for your furry friend. For $15 you get 20 minutes under the sink, and this includes warm water, a selection of shampoos, an air-dryer, and towels. That's pretty much everything you need to get your dog clean. Since I had never used one of these facilities before, I asked one of their staff members (Dan) for some guidance. He couldn't have been more helpful. He literally walked us through the whole process and made the whole thing a quick, painless procedure. He even gave my dog a few free Scooby Snacks. Super sweet guy (give this young man a raise!). I'll definitely be back, and I'd gladly recommend this store to all my dog-owning friends. read more

I swung by an hour ago for supplies. I understand the need to protect staff and customers at this time. However, Pet Express' policy of asking those of us over 60 to wait outside in excruciatingly hot and humid temps while the youngster manning the door "checks to see if there are too many people inside" isn't a good one. I've been trying to shop locally instead of online to support our local businesses but this changes my mind. Bummer, I liked this place and the very friendly staff. read more

Whom ever is in charge of hiring has nailed their job. This store has the finest, kindest, and most helpful staff I have ever consistently experienced. 1 minute after closing- no problem, grab what you need. How to use the pet wash station- let me walk you through it and lend you a plastic collar. Don't know which treats to buy- I will recommend your puppies new favorite snack. The harness didn't fit or work IRL- no problem, let's get you another size or style. This store has what you need and the people to show you where to find it. That's for being so awesome guys! I am so thankful you are so conveniently located. read more

The staff here is unfailingly friendly and helpful. I love shopping here because they carry high quality products and the team offers helpful advice and reviews. The buy three, get one free deal is also nice. I always have a great experience here. read more

First let me say that I buy all my dog food, treats, toys here, I'm pleased with that! However, I also bathe my dogs here, I like their set up, the soap comes out with the water, it makes the process easy. A few months ago the soap wasn't flowing, we reported it and they gave us bottles to use, nice but I can do that at home. That said, they told us the lines were being replaced, excellent. One more thing, I have two very large and fury dogs, lots of soap and water. Back we go, no soap or very little, the guy beside me is having the same issue. The employee is quite nice, tells me the pumps are working, etc! That's it, no compensation for another wash, nothing!!! Really, I think I'm going to take me business to Woodland Pet in strawberry Village. See how the soap works. One more thing, a wash is $15.00. Last thing...I am leaving and purchasing two bones, &16.00. I give the young clerk a $50. She tells me she cannot accept it, it's too large. $34 change, she won't do it, I don't have my wallet. I leave. We spend over $500/month on dog food and supplies. I'm taking my business to Woodland Pet!!! read more

I went into PFE for the first time on Tuesday to pick up a few supplies for my newly-adopted puppy. I was feeling a bit overwhelmed, but lucky for me, Chris came to the rescue! He took the time to orient me, ask questions about my pup, and offered very helpful advice on training and the best items for our needs. I did not feel rushed or pressured to buy anything I didn't want/need. I returned today, with my puppy for a collar and harness fitting, as well as a dog tag engraving. Chris was not there, but two other lovely associates helped me - one even carried an item to the car for me! I was also able to return a hard-sided carrier that I didn't need (opted for a car booster seat instead) without any issues. Sticking to 4-stars for now as I can't yet speak on their prices, or dog-washing. I do plan on taking my pup back tomorrow for the weekly in-store vet clinic and will report back. read more

This place has everything, amazing selection of high end food, organized very well and always in stock. The staff is so friendly, helpful and incredibly knowledgeable! I truly love his place read more

There was a very light rain tonight but traffic was stopped dead on 101 as I made my way to Pet Express, in Mill Valley. Although I left enough time to get there, I didn't anticipate being frozen in place. In a panic because my dog, Birdie, would go on strike, not to mention voice her displeasure painfully loud if her favorite food wasn't served for dinner, I called the store and reached the always wonderful and convivial Charles and told him I was on my way but may be a few minutes late and would he please stay open for maybe just a couple of minutes past closing time at 7 pm? Very sympathetic about a hungry dog, he immediately said that he had a few things to take care of in the store and he would check with the manager, Sarah. The quick answer was that the door would be open. I nearly wept with joy. I was a few minutes late, grabbed Birdie's food, expressed my absolute delight about all of this and even told Sarah, whom I didn't have the pleasure of meeting before, that Charles had lousy taste in sports teams but otherwise he was a favorite of mine. When you have people who possess huge hearts and go out of their way so effortlessly and with such grace, I salute them and Pet Express for its fabulousness in hiring such lovely human beings. I adore this store, as does Birdie. Thank you so much, Charles and Sarah! It meant the world to me. read more

My sweet senior dog needed a new harness due to a health issue and the employee who helped us was fantastic, so helpful and nice. We found a great harness that works perfectly for our dog. read more

The staff at this store are absolutely outstanding: thoughtful, courteous, helpful and knowledgeable. Today they went out of their way to recommend something for my dog's collar that I would never have noticed. We purchase our dog food regularly here, and we wholeheartedly recommend this store and its staff to all pet owners! read more

Great selection of pet food. The cat food we get is buy 4 get one free which is awesome. The staff is always friendly and always willing to give a good recommendation. If you have a dog they also have dog baths. read more

I stopped in Pet Food Express today since I was already shopping next door to pick up food and kitty litter for my cats. Although they did have the food I regularly buy, their prices are outrageous. The two bags of food and one bag of litter would have cost me around $20 more than at my regular store. Epic fail! This isn't a small "mom and pop" organization paying a premium because they don't have any negotiation power. This is a chain with over 62 locations in California who obviously have the buying power to get very good wholesale prices. What we are seeing here is corporate greed. They might be fine for their self-service dog wash, but I won't ever be buying food here when there are alternatives here in Mill Valley or over the hill in Corte Madera. read more

The staff here is INCREDIBLE. I live in San Francisco and still make the commute to shop at this location. Sophie is the best. She helped me out and she was so kind to help me choose what food to buy for my allergy prone pug. She was so patient, kind and KNOWLEDGABLE about all the products on the floor!! read more

They do not carry Royal Canine. Employees are extremely helpful & dog washing facilities are very good. read more

I used to like this place...and my dog loves to shop here but that was before Jessie left for corporate. Unfortunate because Jessie's replacement knows nothing about customer retention. I followed Jessie from Novato to Mill Valley and even knew that she would be leaving for corporate but felt that things would remain status quo. I had purchased some Halloween outfits last year and they just didn't fit my dog. As luck would have it the return pile was boxed up and put away with the other costumes. Then when the time came to get the costumes out this year, I saw the bag to return to Pet Food Express. Yesterday I went into the store to buy my dog's food and asked about the returns from last year. I was told, "No problem, bring them in we'll take them back." They've always been generous about returns in the past, and with all the shopping I do at the store, it really didn't matter if it was cash or credit for the returns. Today was a completely different story. For the last five years I have been a faithful customer of Pet Food Express... and for less than $20 of items that they already agreed take back, the new "manager" Fran refused to take the items back. Even though I was told 24 hours earlier they would take the items back, "No Problem" was suddenly a problem. The exact same costumes were hanging on the rack for sale this year. The other locations have always graciously taken my returns without any hassle. I spend hundreds at the store each month and my dog loves going in to visit and shop... but that will be the last time I ever patron this establishment again. I will take my business somewhere else from now on. Buyer beware... under new management, the store is NOT what it used to be. read more

The staff is so nice and friendly here. There was one woman in particular who helped me during a very stressful moment when my senior dog was experiencing severe pain. She gave me CBD to calm her along with Sour Apple spray to keep her from biting the wound. It felt like she was an angel! read more

A welcome and much needed addition to Mill Valley. I've been driving up to Pet Club in Corte Madera for 13 years! Pet Food Express is awesome. The store is neat, clean and well merchandised, and the staff are friendly and knowledgeable -- a HUGE improvement over Pet Club. While the prices seem high, they will price match. I am excited that I no longer have to drive up to Corte Madera and will now shop exclusively at Pet Food Express. read more

This is my second time in this store but my write up is about the first time as well. I was switching cat food & asking a lot of questions . Employee, tall guy, with super sweet smile and bed head hair helped me. He was awesome and great customer service brought me back when my huge bag of cat food ran out. Today he was there again with his great smile, professional demeanour & speedy register skills. They also have a dog washing station, a large selection of refrigerated raw food along with toys, beds, and all sorts of natural healthy products for your pet. (^^)- read more

Quick & easy in & out all due to staff who knows their stuff! My 17.5 yr old cat's losing weight & disinterested in food. I asked for the cat food. Less than a minute at the shelf, a staff came to help. I think his name is Sean (he has a mohawk that resembles AstroTurf:) & has similar age cats. Gave me recommendations based on experience & knowledge. As soon as the food was in the bowl, my cat ate like nobody's business. A true lifesaver. Ask them what you need & the staff with the knowledge will be there to help. read more

If you live in/near Mill Valley and have a furry family member, but are NOT shopping at Pet Food Express Mill Valley, you are plum silly! Not only is the staff supremely knowledgeable, they genuinely care about animals and are just as kind to people. PFE MV is our family's go-to for all things pet! Don't change a thing - you all are perfect just the way you are!!! read more

Mmmm...they're just ok. I had just gotten a kitten a few weeks ago, so I thought what better place to go for all of her needs. I spoke with a gentleman, about how she was the runt of the litter and was under weight. He recommended a wet cat food called EVO. He said that it would put a little weight right on her. Unfortunately my poor little baby had really nad gas for days. I stopped feeding it to her, and went to Petco in San Rafael, while shopping at Trader Joe's. One of the employees I spoke to, an older woman not whom I explained my story to, told me that EVO wasn't supposed to even be on the shelves, because of recalls. She hadn't even seen it in at least 5-6 months. I did do research on the Evo website and called their customer service line. It was true. Sad not a single one of the employees knew this. I was really disappointed. My little ladybug is now on Wellness wet and dry food. Recommended by the lady at Petco and her Vet. So no more rotten smelling egg salad sandwich gas from my baby. Plus the woman with the short greyish hair is a little pushy and overbearing, for my taste. Won't be returning. read more

They have a decent variety of items and they are very conveniently located. Easy parking too. The employees are nice and helpful. I like how they have a dog wash area inside. It's hilarious to see some of the dogs faces as they are getting washed. :-) read more

Went here today to get my dog a bath for the first time. The grooming area was top notch and super helpful. David was an incredible employee, helping me throughout and also guiding me for a bunch of products I needed before traveling across an ocean with my dog and cats. Give that man a promotion! I own pet boarding business and rescue, I know a great employee when I see one and this guy was terrific. read more

Great selection and prices. If you are looking for something for your pet, odds are you will find it here!

This is my go-to pet store! The entire staff not only remembers, but gives endless attention to my dog, Charlie, every time we come in. In fact, I feel bad going there without him because he loves it so much! The staff members also genuinely know their dog products. After working at the Humane Society for over a year, I like to think I know a thing or two about dog products. But these guys make me look like a newbie. From food to treats to 'paw salve' they have an answer for everything. And best of all, they can often back up their advice with their own dog's stamp of approval. This means a lot to a fellow dog parent. Been shopping here and bringing Charlie in since he was 4 months old (he's 15 months now). Highly recommended! read more

I've gone to a few different Pet Food Express stores between SF and Marin and everyone who works there is just so nice, friendly and helpful. The layout of the store is great so you can easily find what you are looking for and the prices are very good. read more

Marie was SO helpful and very educational. She gave me a little tutorial on how to use the furminator properly on my dog to remove his excess undercoat. She also had me test out the item I ended up buying for my dog while I was still there at the store to make sure that the product would actually accomplish what I was hoping it would. She went above and beyond. Thanks Marie. Oh and the dog wash station was perfect. Totally met my needs. read more

Got everything I needed.... and a little more. My dog will now eat better than me. Will definitely be back, thanks to the salesperson Elizabeth for being patient and helping me find the right stuff :) read more

Love this store. Brought in our newly rescued poodle mix and received amazing customer service from Chris. He spent a lot of time with us and was extremely knowledgeable about all the products. He was patient, nice, and great with our pup. Shopping at this store is also a fun family outing. read more

Every Pet Food Express is great in my opinion. Really good selection of food and everything else for our furry loved ones. Clean and organized store. Polite staff. Introduced to our pets favorite brands of food here. read more