my visit was great. Anastasia was helpful and patient. she made me feel valued. good selection too.read more

Store Manager Zac at the Wolf Road branch was outstandingly helpful. I've been shopping here for…read moreyears and the service is always to notch. Their "Welcome Adoption Bundle" program is outstanding.

Not to be confused with The Pep Zone, which is the Etihad Stadium, where Manchester City pay, I…read moremean play. I found this place heartbreaking and not just because there are so many dogs begging for homes and not just because the concept itself is very sad - but also because the conditions weren't very good, and they often aren't in shelters either but those are no profit places, and this is a profit making store, so I don't get it. I mean I get it but I don't want to get it. I've seen worse but it's still heartbreaking and I highly encourage you to adopt a dog from a no-kill shelter rather than places like this, so that a place like this doesn't have the money to keep doing what it's doing.

I have purchased 2 puppies. One was returned immediately due to sickness. The other was matted,…read morecovered in its own poop and urine to the point the Vet had to completely shave her. The workers stated to me, we are not allowed to wash them. I kept my puppy which was way over priced for her own safety. It's been a year and half. My puppy has had many vet visits. Her neck is deformed, which causes many expensive bills. She is the most loveable fur baby ever, yet she was not full breed, she is not a healthy pup as they state. Her pedigree papers according to vet can not be accurate. She is not a mini poodle only. Definitely a mixed breeding. If you can not properly care for the animals by cleaning them you should not be allowed to cage nor sell them period.

Great to earn and use helpful rewards for food our dog loves. Friendly staff! Miss Justin though!read more

The employees are very helpful and pleasant. Most of all they all seem to care about animals.read more

Professional and competent staff... I was sad to hear that the business was closing because I used…read moreto go there on a fairly regular basis because I feel that other pet stores are very expensive

This is a pet store located near the downstairs entrance to Macy's…read more They do have a good selection of items from breed specific gear like wall signs or coasters. Think "I love my Shih Tzu" type items. There was a decent array of dog clothing located near the front of the store. Fresh baked dog goodies are also available in a case by the register. Nice selection of leashes and a good amount of dog toys. They also carry items for smaller pets like hamsters and gerbils. If you are looking for travel pet carriers, they do have some. I don't love that they sell dogs here, so that's the only real con to this store. Would love to see them team up with a local rescue or humane society and give them space to showcase dogs who don't have homes. They also sell birds and smaller critters like hamsters.

PetSmart! How dare you insist on the short departure notice of the Noah's Kingdom Humane Society's…read morefrom your facility. And, your reasoning statement of it being, because you are looking at this as a marketing perspective is even more distasteful. Being a previous adoptee three times over, I foolishly thought PetSmart's goals were aligned with our values to be in the best interest of these helpless pets; clearly I and thousands of others have been mislead. How dare you proclaim your slogan to have our pets best interest at heart, when you gave Noah's Kingdom Humane Society only days notice to leave your premises, putting all these homeless pets at risk. This strictly corporate financial decision is one of the most lame and unproductive decisions you could have made; you have lost the publics trust and the opinion of your operation as your previous goal to benefit the pets we all love. This is so wrong on so many levels, I only hope this does not become a state and national wide decision.

Great job with an older Labrador who had never been groomed. She came home sparkling.read more

Took the dogs for a bath today at our go to local pet store. What an easy experience! $30 for 2…read moreand they provide the smocks, towels, shampoo and conditioner, but best of all the clean up. We didn't use the dryer but they have that too!

This is a great locally owned pet store! Everyone is always so friendly and willing to help!!…read morePlus they have the best Santa At Christmas time for pet pics AND it's incredibly organized!

Just wanted to say thank you again for saving my Bustie! You guys found him lost and abandoned in…read more2005. He is happy and celebrated his 13th bday! Yelpers, if you are in this area, please check out their doggies and other critters or donate via their website. They do good work!

We had a wonderful experience adopting two guinea pigs from this shelter. Very pleased with the…read moreoutcome and experience.

I was a volunteer transport driver for CDH was one of the best rescues to work with. They were very…read morecareful in the adopter selection process and the checking of the applicant and I am sure that their thoroughness weeded out many applicants but there are certain issues in adopting that are not appropriate. I am sure that the thoroughness has saved many a pup from a bad situation. They were dedicated to the rescue of many lovely little dogs and for that, I am happy to have been a part of them. I heartily recommend them to anyone looking for a small dog.

My experience with the capital District humane association has been nothing but magical…read more They are completely volunteer run and driven, and the attention to detail, care, and professionalism each person I interacted with exhibited was nothing short of exceptional The shelter will take the time to find the right home for the right animal, the foster families are truly lovely warm people , they really care about each animal. I recently adopted a little Chihuahua from them, she was from a shelter in South Carolina and came through their gracious network. From the time of my first inquiry with them to adoption I found their communication to be on point, clear, candid, and open minded. I spoke to Jennifer, Nancy, Marge, and others. I From the time of my inquiry to adoption was a time frame of about 2 weeks. My experience was they promptly replied to my emails, picked up my phone calls, would return email me back even late hours into the nights and weekends, this organization is obviously driven by a profound sense of service and devotion. I would probably mention that since they are volunteer driven, if you have your heart set an a pup with them and it doesn't follow up through to adoption, be patient, be kind, and keep trying. It doesn't mean you are not a good person or candidate for a dog! I invite you to keep faithful and remain patient , it will all be worth it in the end once you can connect with your adoptive family member. They are not a for profit business, they are a for-happiness and pro-altruism rescue. They are a 501c3. Offer to volunteer, foster, and keep an open heart and mind. Each dog is a unique individual and I would encourage you to understand that once the time is right you will connect with your forever baby. They followed up with me afterwards, assisting me with procuring multiple medical records from out of state, even going the extra mile to mail me microchip and rabies tags. They even patiently and lovingly replied to all of my updates that the dog they placed with me was thriving. Wow. I'm writing this because I cannot believe the happiness my little angel has brought to me, she came from a tough past and now it is her time to be treated like royalty. The real lucky one here though? It's me!

My girlfriend and I were shopping for a puppy and wanted to take one out to play with but we…read moreweren't able to. We asked the workers for 3 different puppies and they refused to let us play with them. The first one was understandable because they have a rule against playing with new ones, the second one they failed at their job and didn't put a "I'm new" sign on the cage, the third one had been out too many times that day according to a worker. She was very rude when I asked to take that third puppy out and they lost our business at that point. I would not recommend this store to anyone horrible service.