I have owned over 30 animals so far, been to many vets before. The Doctors at the Village Animal…read moreClinic were the only ones in my lifetime that have been truthfully and brutally honest about my animals conditions. If they were unsure or could not find the underlying cause of a problem, they knew where to send you. They would not take you on a ride just for the sake of making more money. They truly care for the animals well being. They are a fully equipped veterinarian service for almost all animals. It seems everyone in our town thinks the world of them. They will not let your animals suffer. You can't find better than that.

Disappointed by the Lack of Compassion, Communication and Care…read more After losing our beloved Bailey, who was part of our family for 16 years, I am extremely disappointed in how this practice handled both his final days and our subsequent concerns. Just two days before Bailey passed away, he was diagnosed with kennel cough, and we purchased medications for that diagnosis that we were never even able to use. Bailey passed away just 48 hours later, and we subsequently learned there were much more significant underlying medical concerns. Given the circumstances, I submitted a letter requesting a partial adjustment to his final veterinary expenses, including consideration for the unused medications. I was not asking for the entire bill to be forgiven, but rather hoping the practice would acknowledge the situation and offer some gesture of goodwill. What I found particularly disappointing was that my letter went completely unacknowledged and unanswered for two months. It wasn't until I personally reached out again that I finally received a brief text stating they were unable to forgive any fees. I fully understand that veterinary medicine is a business and that services and medications have associated costs. However, I also believe accountability, compassion, communication and empathy should be fundamental to caring for animals and the families who love them. No amount of money will bring Bailey back, and this was never solely about the financial adjustment. It was about hoping a veterinary practice would demonstrate some understanding, acknowledge our concerns and treat a grieving family with basic courtesy. Having to chase down a response two months after losing our dog, only to receive a brief denial, added unnecessary disappointment to an already heartbreaking experience. Bailey deserved better in his final days, and our family deserved better communication afterward. Unfortunately, this experience has left a lasting impression, and I would have a difficult time recommending this practice to others.

Buyers BEWARE - As a new dog owner I wanted to be sure and do everything for my puppy. She had…read morereceived first shots with the woman I adopted her from. When it came time for me to have the next round administered, I had been told that doing so at one of the clinic's would be far less expansive. I went to the scheduled clinic at the Tractor Supply store in our town only to be told that the Pet Vet team "did not show up" and they hadn't been there in months. I returned home. I phoned another nearby store a few towns away and was told the same. Please note this has nothing to do with Tractor Supply as they only provide space for the VIP Pet Care teams. I phoned VIP Pet Care, and their customer service rep. advised me to go to another location about 35 minutes' drive, where a clinic would be taking place that day. When I arrived, I waited 30-45 minutes to "check-in", only to be told that the annual service plan I wanted to purchase was only available in two locations in the region. One week later I drove over an hour to one of the clinics and finally was able to purchase the plan. The local staff was great and I was satisfied. I contacted customer service about how hard I had to work and the inconvenience they did essentially nothing, saying that there was no possible way they could reduce the cost or provide any sort of compensation. I was now locked into an annual service plan with a contract and would have to travel one hour each way for service. On multiple occasions I dd travel to the "Wellness Center" for Service, found a number of people with pets waiting in line and was REFUSED SERVICE. They operate on a first come - first served basis without the possibility of making appointments. Again, nothing they could or would do for the inconvenience and I had to leave - S. O. L. The local staff are terrific, caring people but the corporate level operation is all smoke and mirrors. They produce a decent looking website with well written copy that completely MISLEADS potential customers. They DUPE you into signing a contract. They do NOT give a damn about customers. When my bank card had been replaced due to potential fraud and the automated monthly payment failed, they immediately turned the account over to a third-party and harassing phone calls ensued. I resolved the matter and continued meeting the financial obligation. I recently called them to make sure they did not auto renew my service plan past the original one-year term. I was told that I could use the clinic and services through the end of this month. When I called the local center to discuss coming in to receive service before the end of the month, they advised they would be closed the day I planned to visit. Good thing I called first. This morning I arrived slightly after 10am. There were about 5-6 in line which I joined. After standing in line for more than half an hour, a pet vet representative came to the end of the line and told myself and three others that they "had reached capacity for the day". They were not going to be able to see us and treat our pets by the time of their scheduled closing at three pm. Despite explaining the situation and the HORRIBLE experience over the past year with their service plan, I was told by both the local staff who called their so-called customer service dept that I was to be REFUSED SERVICE yet again. The Tractor Supply staff was sympathetic and shared with me that the same thing happens ALL THE TIME. They suggested going to the Wellness Center in the area (another hours drive) and called them for me, only to be advised that the Vet had not shown up. All of the above is factual. ABSURD, UNACCEPTABLE, but 100% true. No amount of savings is worth the DEPLORABLE TREATMENT and COMPLETE AND TOTAL DISREGARD shown to me over the past year. I will most certainly NOT patronize PET IQ, VIP-PETCARE, VET IQ ever again and urge anyone considering doing so to think long and hard before doing so!

I have had two excellent visits to the PetVet Wellness Center with my cat. Dr. Solomon and her…read moreassistants are so competent and compassionate. They addressed the health concerns of my cat, rendered appropriate treatment and made good recommendations for follow up. I cannot say enough about how great everyone there was!

Extremely kind & caring team of doctors and staff. It's helpful being able to see the same…read moreveterinarian who knows our pups.

Every business has a few quirks and it's up to each individual as to how much you put up with…read more We've had a couple at Miller Animal Hospital (MAH) but at the end of the day, it's about the quality of care that our pups are getting. We know that their health and well-being are the top priority at MAH. Dr. Rice takes as much time as we need to examine our pups, answer our questions, and provide thorough and easy-to-understand assessments, guidance, and suggestions to us. The clinical and support staff here are just as great...and believe me, we put them through their paces. They're not the closest. Their not the fanciest. But they are the best!

We had a wonderful experience at Everything Pets! Sammie was absolutely amazing and incredibly…read morehelpful. She took the time to answer all of the questions my wife and I had and did so with such patience and respect. You can really tell that she cares about helping people and making sure they have a great experience. The atmosphere at Everything Pets is also so relaxing and welcoming. We never feel rushed, and it's just an enjoyable place to shop. My wife and I will definitely continue shopping at Everything Pets, and we really appreciate all of Sammie's help. Thank you for making our experience such a great one!

my goldfish want to be in the submarine so bad that ended up inside of it and I couldn't get it…read moreout. I tried a little bit but it unsuccessful. I know the first place to call was everything pets and Bridget the owner thankfully was there and she took care of the whole situation and got him out safely unharmed absolutely 10 out of 10 and very very amazing owner and staff highly recommended for everything pets !

We went to the store yesterday (June 21, 2021) a very nice professional employee was very…read moreknowledgeable about the ingredients for healthy food. She helped us pick out dog food that was is similar to the one we have been using for our dogs because we could not find the product that we have been using in this area. We moved from out of state and the very nice young professional employee found us another food that was very similar. And it's local and a family owned business. Which we really like to support. She also informed us that the food that we buy at a local grocery store was recalled and we had no idea that was happening. So we thank you for helping us with our dogs so that they are on a healthier diet. Thank you very much and will see you soon

Healthy Pet is a great place to come for better brands of pet food. I feed my dogs wellness brand…read moretreats and food, and the selection at the other stores around here, isn't as good as what Healthy Pet carries. When I first got my pups, Healthy Pet was the only place where I could find natural food options for dogs. So that leads me to believe they are in the know on what's best for your pets, before other stores do. Another reason I like coming here, are the free roaming cats. No, I'm not a crazy cat lady!! It's fun when for me when I come across one, and a couple are very friendly and like to be pet. This is something I like because my daughter is allergic to cats and I can no longer have kitties in my place. Years ago, my father brought me here and we discovered they had cats available for adoption. Of course I fell in love with one and had to have her. The process and what they required for someone to adopt was a bit strict. They will not let you adopt if you plan on letting the cat out. At least back then they wouldn't. We got a lecture on the dangers of letting a cat outdoors and we had to swear we'd keep her inside. I thought this was a bit much. But when the lecture was over and I swore I'd keep her inside, I left with a kitty. They have a program for pet food, where if you buy ten bags, you get one free. I personally think this is a good deal. The pet bed and leash/harness selection isn't great, but they have enough. They have bulk bird food I buy for both my outside bird feeders and my inside parakeet, who has a preference for their bird food. They have a nice fish selection, both salt water and fresh. And they still have a cat adoption clinic, in their store. Every time I go there, there are quite a few available. If you're looking for specialty dog food brands, or the usual brands, and a more personal form of customer service, this is a nice place. I'm giving four stars and not five because of their requirements for cat adoptions, semi limited hours, and lack of non food dog items such as leashes etc. Oh, the cat I adopted, Sophie. She lived to be 13 and was an outdoor cat her whole life. She could often be found under the lilac tree or on the walkway getting a cat tan, often accompanied by the other outdoor cats of the neighborhood.

This is a great place to bring your dog for the most part. The staff truly care about the animals…read moreand are very communicative with owners about any issues. The owner seems like she honestly cares about the animals but she disregards many employee concerns. It is not an ideal place to work. Employees are often not communicated with until last minute about staying beyond their designated shift and they are asked to perform tasks well outside of their hired job description. For example, incubating and raising ducks and chickens inside the bathroom of the business. This also led to the heat lamp blowing from being left on all the time, and causing a small fire that was thankfully caught by another employee before it caused any damage to people, the dogs or the building. The ducks and chickens remained even after. The entire bathroom was virtually unusable as the ducks and chickens were allowed to roam around defecating on the floor.

When HLB opened in Troy it was a godsend for my two fur babies. Back in 2020, I owned 40.00 for pet…read morevisits. Then COVID happened, I got laid off after I had moved. I didn't find work for months. It was a terrible time. And I forgot about the debt because I was barely getting by. Now that I'm back on better ground, I paid my debt and requested a pet visits for my senior doxy. Paula declined and stated she informed a fellow pet service of my debt. It is her right to decline but purposely trying to sabotage me getting service from someone else is truly mean spirited.

Pondviews Country Kennels is truly amazing! The owners are so kind, caring, and attentive--I…read morehonestly can't say enough great things about them. You can tell they genuinely care about the animals in their care. I wouldn't trust anyone else. 5 stars!

I've known Lynn for over 10yrs working along side her. In 2020 our home was severely destroyed and…read moreshe reached out to let us know they could take our animals in while our home was being reconstructed- a pitsky and a pit bull. They took such amazing care of them, treated them like their own. Now we have 4 huskies that we trust in their care and we couldn't be happier! They play outside in a large fenced in yard, ced, and tucked in their own kennels for however long you need securely -- and even can help with vaccinations aid you need. Truly a wonderful couple and such a great place to board your animals! I highly recommend!!!!

Jess is an excellent dog walker and pet sitter. She has fostered difficult animals and can…read moreanticipate how your animal may react. She is organized and has kept an eye on our GSP while we had been out of town. This is so much better then boarding. Our guy is on his home turf where he is on camera and feels good and calm, and we are guaranteed he gets good walks in and goes out when needed. I never really trusted this about some boarding places. Jess knows about vaccines and behavior and we trust her. Don't know what else to add, if you are looking for a reliable person who does this professionally you would be hard pressed to find a more reliable and loving individual.

Great business all around. We called them and left a voicemail, and got a call back within an hour…read more All of their prices are posted on the website, and they take cash, check, credit card, and PayPal. Extremely friendly, competent, and reliable. They are the only ones I trust with our dogs and even fish.