American small business is not what this is. It's a franchise rented by local people. Meaning when you contact customer service you get exactly what an entitled company gives. A bunch of dog doodoo. Just trust me skip this one and move on to the little man. The small mom pop shops. That's what I did. They are next on the list, no joke, it was like speaking to the lady next door. Empathetic, full of personality and told me she'd be there to handle things first thing in the morning. We then communicated further details via text, a very personal touch and she actually sounds like she knows something about dogs. Very wholesome. It was nice after days of dealing with a half-done dung job, this monotone company left me with. Details: two large dogs, 3 weeks full. Cleanup day is Tuesday with a promise of doggie treats. Approx 1:13pm I was getting ready to leave for an appointment and received the text they were here (i was not about to pay the extra fee for the 5 min alert). I can hear the individual pull my gate open from upstairs. I wrapped up what I was doing to run down and make sure he/she got in ok...but the person was already gone. I was impressed how quickly so much had gotten done in such a short time. However, that thought process lingered so I decided to poke around and get a closer look. Long story short, the job was only half done. Really! I was baffled at all I was seeing. I stood there and sent an email then took a video and a few photos right away. I did not get a reply until 3:30 the next day letting me know someone would contact me to reschedule (25hrs later). I still can't cut my grass. Finally, Thursday afternoon still hadn't heard anything I contacted customer service via phone to cancel. This individual genuinely behaved as though she could care less speaking in what you would imagine a comedy skit of a monotone voice proceeded to dive straight into asking if I wanted my other prepaid visits. Yes please. Next out of her mouth stated she is allowed to offer a $2 a week discount to keep me. I kindly denied it. Only then did she inform me not only had a cleanup been scheduled for Thursday afternoon, but it had been rescheduled for yet another day. And advised me I should have received an email to which I had not. On either Thursday or Friday app. With no interruption she continues to jump into a script of how I would score a referral for this company 1-10 one being the worse.... My first response was a zero but then let her know I was retracting that, and my score would depend on how well the reimbursement went. If that went well I'd bump it up to a one. I will honor my word. No compensation for the shitty job but was given the other three weeks I had prepaid I'm happy. (technically i need to wait 5-7 business days but don't worry I will be back if that doesn't happen) I did refuse the return on Friday at no cost somehow my trust was lost. I will say immediately upon hanging up the reschedule email popped up for the Friday appointment only. And I never got the treats that come with the cleaning. I do acknowledge this incident is not a reflection on the local owner personally however the company he has chosen is not reputable just big. read more