I recently ordered a cake from Patisserie Valerie on 20th November for a colleague's birthday…read morecelebration on Tuesday, 26th November. Before placing the order, I attempted to call them to confirm an estimated delivery time but couldn't get through. Despite this, I placed the order knowing they don't deliver on Mondays. Today (21st November), I called again to try and confirm the delivery time, only to be told it's handled by DPD, and they couldn't provide any specifics. Frustrated, I requested a refund since I couldn't rely on their vague process. Shockingly, I was told I could only receive 50% of my money back because it wasn't within their two-week refund policy - a policy that's literally impossible to follow when I placed the order just the day before! I asked to speak to a manager (Jen) to see if an exception could be made under the circumstances, but of course, she was "unavailable" - how convenient. This entire experience has been appalling. From the lack of clarity on delivery, to the inflexible refund policy, to the unhelpful customer service, Patisserie Valerie has been a complete letdown. I will not be ordering from them again and cannot recommend their service to anyone. Avoid the hassle and take your business elsewhere. A very disappointed customer. Rating: (if I could give zero stars, I would).

First time having tea time ever, and what a perfect place to have it! We were denied at another…read moresecret tea spot as they were full, but glad we came upon this place! We were seated in the back, and asked for a tea menu. Two separate pots of teas, ranging from Earl Grey to English Breakfast Tea, we both went with Earl Grey. Milk and sugar given. We thought the 14 pound/per person set menu only allowed us to pick one thing from each menu, but in fact, they give you 2 of everything! Bottom tier was the finger sandwiches, ranging from smoked salmon to cucumber sandwiches, 10 in total for 2. Yum! Smoked salmon was my favorite! Then onto the scones, which they give you 2 plain and 2 fruit ones with jam and clotted cream. So I normally don't like scones since they're hard and dry, but these are fluffier and lighter like biscuits. The clotted cream is AMAZING. It's supposed to be like a butter spread, but almost like a light cream cheese, but better. So delicious. Smear that stuff all over the scones and add some raspberry jam. Definitley the winner of the food here. Lastly were desserts which we tried one bite of, ranging from carrot cake to chocolate eclairs. These were just so-so, especially after the wonderful clotted cream. I will probably dream about this stuff until I have it again.

you may have wolfed down a number of curries already but you probably haven't tried the indian…read moresweetery. it is indeed a very particular one. not suitable for diabetes i must say as it is way high on sugar, the sweet pat of the indian food has a predominant place in alauddin. this is a cosy small cafeteria in front of the ubiqutuos and sickening starbucks. unlike in the starbucks, coffe tastes great and is cheap. on the top of that, alauddin boasts a comprehensive collection of indian desserts, from the driest to the milkiest. alauddin ia sound place to have a swift coffe when is too soon for boozing, or when, just like me, you crave on coffe all the day through. the place is relaxed, no-frills, clean and the staff is helpful and friendly, to the point of explain you all the stuff they have displayed. give it a go any afternoon

They have an amazing level of variety and the colours of the different sweets just call to you…read more Personally I like their black jamen, which is a circular oblong shape. It is black on the outside but bite into it and its bright purple. It is very Moorish and very sweet. This is a great place for a taste of real Indian sweets and NO diets.

I stopped by for dessert after having my first dinner in London. I settled for a black forest cake…read moreand it hit the spot in so many ways! The cake was moist, the cherry was perfectly balanced and the home made whipped cream was something extra. What more do I need to say? it wasn't overly sweet, it was just perfect!!!! I know the picture doesn't do justice because it was raining and I ran back to the hotel. The cake got mushed during my run, whoops. It was still good! I also got a raspberry chocolate truffle and that tiny ball was even more lovely! so much flavor! I love that they wrap up the box with a bow like it's a gift for you.

On a saturday at 3pm when you still want "brunch food" and you find yourself wandering around…read moreKensington, Patisserie Valerie is the perfect place to stop. Serving a light fare of eggs all day along with other small plates like salads, sandwiches, and of course their large selection tea and the pastries it was a pleasant way to nurse our hangovers. Sitting outside we ate, we had tea, and we caught up on all the gossip saved for a face to face visit with an old friend.

Fantastic service delivered with a smile and a little southern attitude! The food was excellent and…read morereasonably priced. We will definitely be back when we're in town again!

When I worked at Kennedy Space Center, we used them for making cookies and oh my goodness were they…read moreamazing. All of our media LOVED these cookies and looked forward to them each year. The cookies always looked beautiful and the staff was friendly with our PR team.

I saw this place on a number of YouTube videos for dessert places to try in London and it did not…read moredisappoint! I got a passion fruit and pistachio eclair and both were delicious. They were soft and sweet but not overly sweet. The little pearls and nuts added a good crunch texture. Lastly, the eclairs were beautiful! I wish we had a pastry store like this in Boston, MA. I also got a macchiato which was good. The shop is so pretty and cute with the pink chairs and beautifully decorated pastries in the window display. Loving the festive Christmas decorations as well!

The guy that helped me was super friendly and helpful! Amazing service! The pastries were delicious…read moreand subtly sweet, which I loved! I was recommended the coffee one and vanilla raspberry choux. I even went back the same night to get two more éclairs! But 2nd time, staff was a bit of a mixed bag of friendliness. My friend wasn't even offered a bag.

Was excited to try out this place but was sorely disappointed with my experience. Maybe ordered the…read morewrong flavors, but I wasn't a huge fan of the gelato which was already a bit more expensive than the usual. - Mandarin - The gelato didn't have a ton of flavor, let alone mandarin flavor which was quite disappointing. Not sure if it was just a bad ice cream day for them, but this one was not it. Tasted more like the leftover skin residue of a mandarin. - Lemon - Also disappointed by this which would usually be my favorite flavor. The lemon flavor wasn't super strong but I did appreciate the slight tanginess of it. Overall, probably would not go again. I feel like I may have ordered the wrong flavors but was pretty disappointed with this place.

A solid spot if your sweet tooth is kicking in…read more Honestly stumbled upon it after an early dinner and could not say no. Choices of flavors are pretty standard, but on point. Of course, sample your way through first, but they do change them here and there according to the staff. Price wise, it's pretty fair and they give you a decent amount, so no quarrels there. I came for the Gelato and left a happy camper, so three cheers to them for knocking it out of the park on that note!

I will get to the introductory pre-amble later. This is what you need to know: massive piece of…read morefresh chocolate cream cake for £1.70. £1.70 I tells'ya! This cake would be twice the price and half the size anywhere in central London. And I'm not being hyperbolic when I say massive. Reader, I did defeat it, but it was quite the effort. The elaborate multi-tier cakes in the window evidently point to their main business of providing for special occasions. Step inside and you're presented with very tall chiller shelves with numerous different kinds of sweet treat of a broadly European type (maybe Viennese, perhaps not quite refined enough to be French): sliced round cakes, pieces of rectangular gateaux, tarts and pies, cheesecakes, and so on. Everything is big for what it is, so even the "small" items seem quite substantial. They advertise the provision of savoury sandwiches and paninis as well, but frankly I went for cake and what I saw was cake. I'd have to seriously work on my willpower before I could go into that place and pay attention to something else. The shop forms part of a parade that is diverse to say the least. Its neighbours include a cheap food places (fish and chip shop, kebab shop, greasy spoons etc), a pound shop, a relatively high end bike shop, and the well-known 50s revival clothing shop Vivien of Holloway. It's all part of that rather uncertain part of the Holloway Road in between the tube station and where all the major high street shops start around Tollington Road. And it seems to be open unusually late: I've passed it several times after dark to still see people sitting around outside, the door open and all the lights on. Perhaps a late-night cake fix for anyone in the area?

Amazing value for money cakes of diverse range. Great effort in the creation of cakes and taste:…read morethe mille-feuilles as well as éclairs au chocolat are real! (Not like any false attempts of British eclairs pretty much anywhere else around). Great range of almonds middle-eastern sweets too. Don't judge by the name and layout of the store! Most of the time middle-age men sitting around all day, shopKeeper and staff are always polite and kind. It is a real gem for sweet teeth!

Was too eager to eat and forgot to take pictures!! Stopped by in the morning for breakfast…read morepastries. Pain au chocolat was flaky and buttery and nice touch of chocolate. Nutella croissant was fabulous, really generous amount of Nutella. Also had a flan custard, reminiscing of egg tarts. Also had a latte and cappuccino, total for all was about £15. Cute place for pastries and can get them as takeaway!

Five stars for the easiest ever wi-fi (select then auto connects - no login, no email address, no…read moredelay). The working power outlets are nice for charging electronics. Oh, and yummy coffee & baked goods!