I was in town with friends and we purchased a case of wine at a local winery and Fed Ex would not ship it to California for us. We were eventually directed to Personal Wine and they went way above and beyond in assisting us getting our wine home. Michael's customer service was impeccable! Thank you again! read more

Excellent customer service! The entire process was extremely easy and the wine bottle turned out beautifully. I look forward to buying from this company again. read more

This is such a great company! I've placed 2 orders and needed to make changes to both and they were so easy to work with. Plus, the labels are so beautiful...really true to the mock up that you see online! I can't recommend them enough!!! read more

I just placed an order online for my friend's birthday present and could not be happier with the customer service. Ben Meyers was very prompt in his email response and answered all of my questions. My friend is moving, so I needed to time my delivery for after the weekend, and Ben went above and beyond to make sure my order will arrive when I need it to. The website itself is very intuitive and the end product makes for the perfect, unique gift I was aiming for. read more

Was very happy with the product!... it made a really nice gift for a 50th wedding anniversary. Was a little disappointed with the personalized sticker.. I thought the writing was really small and was concerned that they wouldn't notice that we had made a personalized sticker. Another concern was the card that I ordered... it looked like somebody sat on it...it was on very thin paper and came in a sealed envelope all crumpled up... I am so happy that I opened it and took a look. This kind of thing just makes the whole gift look cheap... I went out at the last minute to buy a card. read more

Because of my profession, I'm exposed to a lot of companies that do personal labels on wines. Personal Wine is truly different. They procure wines directly from the vineyards, and Alex more than does his homework when selecting vineyards/wineries/wines. Beyond that, the customer service at Personal Wine is truly unparalleled. Alex, Adi, Blake, and Garrett all have gone out of their way to give us the very best in customer service, and our purchases are individual purchases. I've purchased two bottles that they custom designed for my wedding anniversary. We purchased some stock that they had, and I purchased one case for clients. They treat us like I'm always their primary concern, and that's uncommon in today's market. I look forward to joining some more of their tastings! read more

This website is great, but customer service is OUTSTANDING!!!! We had a small issue with the personalized wine bottle labels, and Michael rectified the situation immediately! I will definitely use them again, so nice to know that there are still businesses out there willing to go the extra mile to make the customer happy:-) Personal Wine is the BEST in my opinion! Regards, Ellen J- read more

I just ordered two customized bottles of wine for two friends who recently got engaged. I tried to make them each unique "congratulations" messages on the bottles and submitted my order. Later that evening I realized I put the messages on the opposite bottles that they were supposed to go with so I contacted the website to see if I could pause the orders and switch the messages. I received a very prompt response first thing the next morning asking what they could do to help with the changes I needed. As I chose different labels/designs, they helped me put together a totally new design for each bottle so I could swap the messages. Amazing customer service. Can't wait to see what they look like!!!! read more

I feel there is no better gift than personalized wine & this company does it like no other!! There wine, labels, etching & fantastic customer are the best bar none! read more

Recently purchased a bottle and designed it for my sisters 40th birthday. Fun to do and she really liked it. They have excellent customer service. Very responsive and professional. read more

Waited until the last minute to get an engraved bottle shipped out to Raleigh, NC. Ben helped me through the entire process with excellent customer service. Can't wait to get the finished product! Thanks Ben & PW! read more

Wonderful wine, excellent wrapping. All my friends and clients loved the idea getting wine with my dog for xmas and special message for clients. Definitely using the company next celebration, birthday, holiday ...thank you!!! read more

Customer service was extremely poor - was bounced around between associates. Quality of labels was also poor - many ripped and were unable to be used. This after I had to have them redone 3 times because they were unable to follow my design (which was pretty simple). read more

awesome vibe.These guys are great! Customer Service was exceptional! Will definitely be referring this place to my friends.

My daughter was THRILLED with the personalized label on a bottle of wine. it was extremely well done and well packed. i will definitely be ordering again from Personal wine. it is a job very well done 3 Cheers for Personal wine read more

I ordered personalized wine labels for my friends mom's 90th birthday and everyone loved them. They were such a big hit I decided to order another set of labels for a friend who is running the NYC marathon this week. In both instances I had some questions and the customer service people were extremely friendly and helpful. The orders were completed and shipped immediately and the quality and value are excellent. This is my new favorite gift! read more

I would just like to say that Personal wine has been a true pleasure and life saver to me this week. My order came quickly and packaged very well. Michael was totally professional in every aspect and should teach others in the customer service industry on how to do it right. I would HIGHLY recommend this company for upscale gift giving with a flair! I found my new spot & will use it often..Thank you for being so awesome!! read more

I just received a bottle of wine that I bought for a wedding gift. The bottle was packaged very well. The typed personal note is a very nice touch. I am very pleased with the quality of the label. The picture looks really good. I am very excited to give it to my cousin as a wedding gift. I know her and her husband will love it! read more

Excellent customer service! My custom wine bottle was delivered on the exact date they said it would be. It came out perfect, thank you for this unique gift! read more

During Christmas 2016 there was a little confusion, but when it was all said and done, this company came though 100% for the customer and the product was outstanding. mark read more

Great customer service, I wanted my label to match the top of the champagne bottle and they called me back in a few minutes with different options. I am very happy with the way my gift turned out. read more

My mother and I bought a GILT CITY coupon for 28 mini bottles of wine. Creating my label on there website was a piece of cake and EXTREMELY user friendly! When I got my initial order, the art was a little pixelated, so I called the company and had the best customer service from Ben. Not only did he apologize for the printing to not be up to par, he walked me through how they were going to make this 100% better, and they did!! I just received my new bottles in the mail and they look absolutely gorgeous. I received text messages of pictures of the bottle on the line and the label already looked so much better. Thank you so much, Personal Wine...be on the look out for my next order!! read more

I was extremely excited and hopefully when I purched a Groupon for personalized wine labels. Unfortunately, the company placed less than a two month expiration date on the voucher. I can only assume that they did this with the hopes that people would forget and allow them to expire because I can't see any other reason to give such a short expiration. When I realied that my voucher had expired two days prior, I called and emailed customer service. I never even got a return phone call, but I did get a brief email telling me that I was out of luck and they would not honor my Groupon. 2 days, only 2 days and they were totally unwilling to make it right. Bad customer service in my book, and just bad business practices. read more

I placed an order online for a bottle of wine with a custom label for my uncle's 70th birthday. With the shipping, I was afraid it might now come on time, however it came well before I needed it and the shipping was quick! I live in NJ and was worried about the shipping and condition but I had no issues. I'm very satisfied with the label and it came out perfect! Highly recommend using this website! read more

We recently placed a large corporate gift order and Personal Wine was exceptional. Kristi our account manager went above and beyond to ensure we got everything we wanted. We requested multiple price quotes, label revisions and more. Kristi accommodated with no problem and was incredibly responsive. If you need a personalized gift for any occasion; I highly recommend Personal Wine. Everything turned out great! read more

This company is fantastic! I was looking for something special to celebrate my 10 year anniversary. I found this website and read a couple of reviews, but was still skeptical. First off, the site offers some very unique bottles of wine. I ordered a 2012 Mercury Head with the custom engraving. Mercury Head is already one of our very favorite wines. The design functions on the website were very user friendly and you could personalize as much or as little as you want. I got the bottle today and it has far exceeded my expectations! Beautiful work! I purchased the expedited shipping to make sure it arrived in time and it got here a day earlier than originally promised. The communication of where my bottle was along the way was great. I will totally be referring this company to my other wine loving friends. Very satisfied customer! I will certainly be ordering more in the future. read more

I ordered two engraved champagne bottles to congratulate colleagues who were promoted. Customer service was extremely responsive and went above and beyond. The bottles came out exactly as expected / described and went over very well. The final products look exactly as they appeared in the design tool when ordering. I would definitely recommend Personal Wine. read more

I couldn't have imagined this service would have been so easy to use, but it was. I chose to engrave a bottle of wine for my Dad for father's day and their website makes it super easy to do. The templates they have online are awesome and my dad got his bottle 2 weeks after I ordered it. It looks great and he enjoyed the wine too. I will definitely be using their website again. read more

I haven't yet gotten my bottle of wine, as I just ordered it, but- I didn't realize until after I ordered it that there would be a delay due to production (the website says 3-5 days). I need it in 2 days, which is why I paid $20 extra for quick shipping, so that delay wasn't going to work for me. I emailed them immediately, and within five minutes I got a phone call from Ben, and he gave me several options to make it work and meet my deadline, and offered to even just cancel the order altogether if I didn't like any of the options. This is fantastic customer service, and I'm very pleased with my experience with them thus far. Hopefully the bottle engraving turns out to be as good as their customer service is! read more

I'm an event planner and I was contacted by Paul at Personal Wine about the company. Right a way I was impressed by the product! He emailed a price list of all the wine they offer and I was very impressed with the selection. I had an event coming up that was perfect for personalized wine labels. My clients are really impressed too! If you are an event planner or wedding planner, I would highly recommend Personal Wine's customized wine! Ask for Paul, He will take great care of you!!! read more

Really impressed with the product. My design came out perfectly. Great selection and customer service. Thanks

I ordered a bottle of champagne for my boyfriend's birthday and could not have been more pleased with the entire process. I created my design online with an easy web feature, as opposed to going back and fourth with someone and dealing with multiple proofs, etc. I had concerns about the delivery since I would likely not be at my apartment during the day, and contacted the company via e-mail. I received an exceptionally fast response, was able to change the delivery address, and received my order in no time. It looks GREAT. Can't wait for another occasion so I can order more wine from here! read more

I purchase client gifts for the company I work for and came across the website when searching for a unique custom gift. Our clients love the wine which is the most important, but the customer service I receive with every purchase is absolutely amazing. I had a complicated order with several shipping locations and Michael made my experience so easy and pleasant I couldn't believe that there was any confusion to start. They get an A+ in my book. read more

I ordered personalized wine bottle labels for a friend's birthday, along with some engraved glasses and they looked wonderful. Their service was great and I would definitely order from them again!. read more

I have worked in marketing and am well-known to be a consumer who really pays attention. I will go out of my way to ensure that someone who excels in their customer service knows that I feel they have done a great job. This is one of those experiences. I will say that this was one of the best purchases I have ever made online. I'm not kidding -- I mean that. From the moment I went onto their website -- it is eye-appealing, easy to navigate, and well thought out. Their e-mail customer service was beyond superb, making sure I knew exactly where the order was every single step of the way. The personalized product when received was just exactly what I was looking for -- purchased for some special Christmas gifts this year. I can't say enough about what I think of them. I would give them more than 5 stars if I could, and I've never, ever done that! Do not hesitate to order from them -- you will be MORE than happy! read more

I was in desperate need of mini champagne labels for my wedding favor in September 2014 and I found Personal Wire online through google. I ordered labels online from them 3 weeks before my wedding and they came out nice but didn't fit my bottles and the print was a lot smaller then depicted in the proof. I contacted them as soon as I received them and I got in touch with Michael. Michael went above and beyond to help satisfy my disappointment with the way they came out. Not only did he remake and go out of his way to make sure the labels were exactly the way I wanted them but they expedited shipment without any charge. Michael went out of his way to make sure I was happy and kept constant contact with me throughout the few days we were in touch to fix them. I would give them way over 5 starts if I could. The favors came out beautiful and EVERYONE LOVED THEM!!! THANK YOU SO MUCH. I will defiantly use them again!!! read more

I am very pleased with their customer service. i had a shipping issues that was not clear to me. because i work Monday to Friday i thought that if i missed the delivery date from my home i could go to my local ups store which there are 3 where i live and pick it up no problem or wait for the Saturday delivery as my ups delivers on Saturdays. little did i know that only certain ups stores will hold or deliver their product and the store that held it was about 40 min away. The stores must be ups stores not ups customer service centers, which i wasn't aware there was a difference and also the ups they use for delivery does not deliver on Saturday. in return after my rant to them (sorry ) they kindly let me know they would reroute to my office location for no additional fees. I defiantly appreciate their professionalism and effort to satisfy their customers. If any of you are going to purchase please read everything and if you have questions ask before you purchase. :) read more