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    Personal-Touch Home Care

    1.0 (3 reviews)
    Open Open 24 hours

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    Special Touch Home Care - The Special Touch Home Care logo features a warm, professional design that reflects compassion, trust, and quality in-home care services.

    Special Touch Home Care

    2.0(21 reviews)
    1.3 miMidwood, Gravesend

    WARNING: Serious Safety Issues…read more I would strongly caution anyone considering Special Touch Home Health Care to look elsewhere. My experience with this agency involved negligence, untrained aides, missed coverage, and a complete lack of transparency, all of which put my uncle's safety at risk. On multiple occasions, the agency failed to send a scheduled home health aide, leaving a vulnerable patient without care. When aides were sent, some were clearly untrained and unable to safely perform basic tasks, including transfers. Most alarming, an aide sent by this agency allowed my uncle to fall twice within a two-hour period. Even worse, the agency did not notify me about the second fall or that EMS was called. I only discovered this by reviewing footage from my in-home security cameras. This kind of lack of communication and accountability is unacceptable in home health care. Despite repeated emails and complaints, the agency showed a cavalier and dismissive attitude, failed to take responsibility, and did not implement meaningful corrective action. These are not isolated mistakes--they point to systemic problems with training, staffing, and oversight. If you are caring for a loved one, I strongly encourage families who experience issues with this agency to also report concerns to: Medicaid / Managed Care Plans State Department of Health Waiver programs (such as NHTD) Accrediting and oversight agencies Public reviews matter, but formal complaints are what protect patients and force accountability. If safety, transparency, and competent care matter to you, stay away from this agency.

    Very unprofessional....SAD it's still open Be very careful…read moreinstall a camera, make surprise visits.... I wish I would have done this in the beginning. I don't know if criminal backgrounds are done... I have video's of my poor mother being verbally abused. Caution beware!!! Had to give one star to post this. UGH!!!

    Personal-Touch Home Care - homehealthcare - Updated May 2026

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