1. Personal-Touch Home Care

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Brooklyn, NY

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Personal-Touch Home Care

1.0 (3 reviews)
Open • Open 24 hours

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Americare - Americare

Americare

1.5(37 reviews)
1.3 mi•Marine Park

Americare, cared for my mother for almost two years in her home. They gave me guidance as her…read morehealth Proxi and even when there was the inevidable adversity, they stepped up and provided excellent support. The care takers we ultimatly ended up with were excellent and teh support of the outside team including Ocupational and physical therapy. Even provided a dr referal and nursing regular visits. I cannot say enough about what a life saver Americare was for me and my family .

The only good thing about this place is the aid that helps my mom, Americare treats you really nice…read moreto sign you up but after that they basically crap on you. My mom was getting care and she was scheduled to receive care for the next couple of weeks, i called them to see what's needed to get a extension, they put me on hold and after a hour they answered and told me her services will be cut after today, i asked why and they rudely said someone made a mistake and i wasn't supposed to get services, i had no one to stay with her so i called in sick for work and was fired, they gave me no prior notice so i had no time to find a replacement for her. They did not care and were absolutely disrespectful in the way they talked to me. They made a mistake it wasn't my fault but i paid for it and am now jobless. I can tell you that they will be really polite to sign you up, if you fall for this you will see what I'm talking about the very first time you need to call them because a aid didn't show up for or you need help. They are unprofessional and rude . Believe me don't go with this service it will be a headache every time you need to get help from them, and they seem to not care at all. If you love the person needing aid skip this place , it's going to make the transition so much harder if you go with them. Trust me please.

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Americare - Americare

Americare

Americare
Americare - Office building

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Special Touch Home Care - Communication matters. Our team speaks multiple languages to better serve clients and families.

Special Touch Home Care

2.3(14 reviews)
1.3 mi•Midwood, Gravesend

My girlfriend who is bed bound and can not walk for the past 2years has been using special touch…read moreagency. She has had about 6 Aids who just didn't work out. Finally her coordinator who is wonderful and very accommodating found Ernestina ( Ernie ) . Ernestina is angel and the best fit for my girlfriend. She is compassionate, caring and so sweet to my girlfriend , she is totally dedicated to my girlfriend. If I could give Ernestina 10 stars I would, also her coordinator. Thank you Grace and Angie

WARNING: Serious Safety Issues…read more I would strongly caution anyone considering Special Touch Home Health Care to look elsewhere. My experience with this agency involved negligence, untrained aides, missed coverage, and a complete lack of transparency, all of which put my uncle's safety at risk. On multiple occasions, the agency failed to send a scheduled home health aide, leaving a vulnerable patient without care. When aides were sent, some were clearly untrained and unable to safely perform basic tasks, including transfers. Most alarming, an aide sent by this agency allowed my uncle to fall twice within a two-hour period. Even worse, the agency did not notify me about the second fall or that EMS was called. I only discovered this by reviewing footage from my in-home security cameras. This kind of lack of communication and accountability is unacceptable in home health care. Despite repeated emails and complaints, the agency showed a cavalier and dismissive attitude, failed to take responsibility, and did not implement meaningful corrective action. These are not isolated mistakes--they point to systemic problems with training, staffing, and oversight. If you are caring for a loved one, I strongly encourage families who experience issues with this agency to also report concerns to: Medicaid / Managed Care Plans State Department of Health Waiver programs (such as NHTD) Accrediting and oversight agencies Public reviews matter, but formal complaints are what protect patients and force accountability. If safety, transparency, and competent care matter to you, stay away from this agency.

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Special Touch Home Care - Personalized home care helps individuals stay safe, independent, and comfortable in the place they call home.

Personalized home care helps individuals stay safe, independent, and comfortable in the place they call home.

Special Touch Home Care - Our caregivers provide the daily support that helps clients remain safe, comfortable, and independent at home.

Our caregivers provide the daily support that helps clients remain safe, comfortable, and independent at home.

Special Touch Home Care - Reliable home care starts with showing up. We're here to support clients and families when they need us.

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Reliable home care starts with showing up. We're here to support clients and families when they need us.

Personal-Touch Home Care - homehealthcare - Updated October 2026

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