Americare, cared for my mother for almost two years in her home. They gave me guidance as her health Proxi and even when there was the inevidable adversity, they stepped up and provided excellent support. The care takers we ultimatly ended up with were excellent and teh support of the outside team including Ocupational and physical therapy. Even provided a dr referal and nursing regular visits. I cannot say enough about what a life saver Americare was for me and my family . read more

These people literally don't give a shit. They looked at my dad who's in a wheelchair, saw his wound that's clearly still not fully healed and said "no more services are medically necessary for him" and basically told me to fuck off. And the scheduling manager is a liar! Told me the services were denied when we did not get any notice of this and when we called the insurance company, they said we're good to go. These americare people don't care. They just want you to die so they can move on to they're next check read more

They just straight up don't care. There's no empathy or urgency, and they don't want to fix your problems. They just want you to hang up and die read more

this is very unorganized company, they will overload you with job and they will underpay you, administration dont care about emploies. they changing rules and policies every month. stay away, there are many better agencies to find a job. company getting worse and worse, ZERO feedback read more

I used to have America and I swore mine until the nurse that I had supposedly said that I didn't follow her orders and go to wound care but yet I called wound care made the appointment it took 2 weeks to get in there and I've been going since March of this year I got rid of americare in April because it was just too hard for my wound care company to get supplies the way it was set up I've tried since to get back with them and that's where the stuff has been started I was told I was accepted given a fax number where to send all my supply requests too my wound care people will give me the same stuff that I was accepted the number to call and then after 2 weeks I was told that I wasn't accepted and that's where the lies begin with America first I was told I was blackballed on a list then second I was told that my nurse said that I didn't follow her orders even though I did then miss Kaylee the head of Hudson valley Matt told me oh no none of that we don't accept that no more which is funny because several people from my wound Care division who has Aetna has been accepted during this time. So miss Kaylee has lied to me but there's no way above her to go to the challenge I called Brooklyn they told me to get back to me that's been 3 weeks now I called other numbers and I've been told there's nothing that can help me with because she has the final decision she's in charge of Hudson valley there's no boss above her they have that much power is amazing for one person but good luck think before you jump on board this company read more

They were supposed to provide physical therapy. Three weeks later, they never showed up. I called and told to call the hospital and get a new referral. I will get a new referral for a new provider. read more

Horrible. We have been waiting 3 weeks for in home physical therapy. Trying to get answers and getting nowhere. Someone called that could barely speak English! read more

Worst home health care. More like no home health care. I have been home for 3 weeks from an in patient p/t & o/t facility after recovering from pneumonia. I was supposed to get in home therapy from Americare. So far I have had 1 in home p/t & 0 in o/t. Yesterday p/t was supposed to be here between 11-11:30 & a person named Leslie never showed up. I had to call this company 5 times yesterday to finally get a person to talk to. I was told I would get a call back or email. So far nothing. If you're looking for in home therapy, look for another company read more

The OT and PT are wonderful. The administration, particularly related to the provision of Home Healthcare Aides (HHA) is absolutely terrible. The HHA coordinator lies, is dismissive, blames everybody but himself for the administrative and staffing errors that exist. Chris "guarantees" that "today will be different," and then nobody comes. He is dismissive, rude, unprofessional, and clearly ineffective. read more

I have to express my heartfelt appreciation for AmeriCare Home Care Company. Their management and staff consistently demonstrate the highest level of professionalism and dedication. They go above and beyond to ensure the well-being and comfort of their patients. The care and support provided by AmeriCare truly reflect their commitment to excellence and compassion. I do not know any other company of such quality. Without a doubt, they are the best ! read more

They use White Glove home health aides which is a highly unprofessional agency for home care. Also their Americare One agency which is their own home health aide company is even worse. Nurses, Physical, Occupational Therapists are very good but the home health aides except for a few great ones, the majority are terrible. ...IF they show up at all a lot of cancellations with no backup. Do not recommend them read more

They were sent to me by the hospital medical center in Valhalla. Nurse Lavern Graham was my case manager. She was very nice and helped get all my services but towards the end of my services I got billed for one of these services. So she admitted she made a mistake. She called the company to try to resolve the problem and she was so unprofessional. She hung up on the individual and when they called her back several times she refused to answer the phone. Anyway, it was her last day. She had me do her job call and try to resolve it. She didn't not pay the outstanding bill and was M.I.A. She said she would pay it. When I called the office they kept saying it wasn't her fault and that Lavern wouldn't know what my insurance covered. I couldn't believe it. Now I'm afraid I am going get a bill for all services and they just abandoned me with bills. I called to see is the doctor will continue to see me and I've gotten no response. The doctor himself said that he will continue to come even if my service is over. I would not trust this company. They told me that. all my services and equipment was free under my insurance and now I'm being billed. The office was rude and they all lied to me. BEWARE!!! The services included a wheelchair, home health aid, primary doctor and occupational therapist Americare 5923 Strickland Ave Brooklyn Ny read more

I was on the phone with one who randomly pops in to often for a friend with dementia. It's Good Friday and an aggressive Eastern European woman began screaming at me because I was questioning her. I told her slow down and stop yelling it's a holiday maybe not yours but Easter week wend is ours! They tend to barge in knowing the woman has the beginnings of dementia that somehow gets ignored. I told her are you swiping her in's card like a Mastercard? She assured me she's some type of nurse, that's why my friend was hacking coughing and bedridden with either Covid or pneumonia. I wish I lived closer. Their attitude is atrocious, and I think but for the grace of god am I next with these ppl? If a person has dementia don't they know she forgets everything they say? I hope to God I never need them. read more

Blacklisting people from jobs because your own team practices poor communication during the application process is very lowly and unprofessional. Came here to see if others have had negative experiences with this company and WOW, looks like I dodged a bullet. read more

I currently work at Americare, and unfortunately, my experience has been far from positive. The agency operates very unprofessionally, and I cannot in good conscience recommend it to anyone, whether as a patient or an employee. From the time I began until now, there has consistently been one issue after another. The customer service, particularly over the phone, is extremely poor. Most employees answering the phone are disrespectful and unhelpful, often keeping callers on hold for extended periods only to respond with an attitude. For those who may not speak English fluently, the treatment can be even worse, with instances of dismissive and condescending behavior. One employee who stood out as particularly disrespectful was Yamari. Unfortunately, I do not know her last name or ID number, as only first names are provided--a practice I find very unprofessional. My first encounter with her was absolutely disgusting. She was hostile, unhelpful, and seemed eager to hang up the phone. When I called back to address my concerns, she did not answer the phone at all. There are a few exceptions--I've encountered about three kind and professional employees during my time here--but overall, the environment is disappointing and disheartening. I hope improvements can be made for the sake of both patients and staff! read more

Terrible! My mother-in-law was discharged from rehab at the beginning of the month. She was supposed to get PT. They say there are going to come, but no one shows up even after repeated calls. Her PT evaluation was a joke. He had her walk two steps. She just got her first PT session today (30 days after rehab). This is after I threatened to complain to Medicare and the BBB. Don't choose this company!! I'm going to be checking her next monthly Medicare Explanation of Benefits for fraudulent charges. read more

very disappointing services my wife needed home care after surgery and a colostomy They haven't showed up in 2 weeks. No calls Nothing We were on the schedule but they never called us and advised us any change. Meanwhile we have no services for two weeks. There Physical Therapy person called once and never called again I have to call them every week and still no one shows up. it's a disgrace Gold Star not really They call themselves Professionals I wonder how they get away with not caring for the sick and elderly. I'm sure Medicare is paying a good sum of money for less then proper care and services read more

Horrible customer service, coordinators and supervisors who are useless and rude. Constantly hang up calls or don't answer for days. Will be reporting to BBB. read more

Again someone has to say something about Marie the coordinator, she speaks creole but is not emphatic about directing the aides. She is yelling, being rude to the aides at all time, this lady is always in a bad mood . Some people are not built for this type of service, her behaviors show that she does not care and that will destroy the company. read more

My mother's home health care aides 1. refused to enter the house because of their Goldendoodle, 2. Waited around for someone to give them instructions 3. Never bothered to get to know their patient and my mother never got to know anyone's name. The PT arrived 1 1/2 hours late, asked my mother to walk back and forth, said she was fine, and left. The nurse who was supposed to help her sort her meds did nothing other than look at them and say "okay." She didn't sort or label anything. We wound up canceling their "services" because they did not provide any of the services my mother or stepdad needed. As far as the office staff, they don't listen to their voicemails, the aides either show up when you told them you would be at a doctors' appointment or show up more than an hour late. Poor communication amongst staff, patients, and family caregivers. Seriously, 0 stars. Do not waste your time. read more

Terrible home aide company. Aides are very unreliable. Don't show up. Never replace them . They call you 4 hours later to tell you they don't have anybody . ​ read more

Friendly co-workers. Warm atmosphere. Supportive management. Performance recognition.

The staff is unprofessional and the health aides are inattentive and careless. My grandmother was supposed to have an aide 7 days a week, however the aides regularly failed to show up and no replacements were provided. One aide, Leslie, went on vacation, and came back with Covid-19 which she passed on to my grandmother and possibly other patients. The supervisors are unprofessional, rude, and inept. Please do look elsewhere for home health services, Medicaid and Medicare have other options available. read more

Americare - Office building - Home Health Care Near Me - Brooklyn, New York

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they never call back, seem unable to set up services from a referral, and overall are terrible. my mom was discharged from hospital over 2 weeks ago, was referred to americare for home services and to date has had NOT ONE session with anyone - not even a nurse. i've called them multiple times, but despite being told they would get back to me, have not received and call backs. i do NOT recommend!!!!! read more

Agents are rude,liars and just useless. Pt schedules appointments and then don't show up. They also call between 10;45 To 11pm for scheduling appointments for a 88 yr patient. Pt is very rude and unreliable. Would not recommend for anything!!!!!! read more

If I could give zero stars, I would. This is the absolute worst place to deal with. They lose paperwork, claim that the hospital sent in the referral canceled it same day. This happened two times in a row. The coordinator called them to fix the situation, and twice they have no paper trail of the conversation. They absolutely do not care about setting you up with home healthcare services. I have no idea what this place is but it certainly isn't here to help you. If I didn't know better, I'd wear the whole thing is a scam. I warn you now do not deal with them, if you're like me, and have a loved one in need, they will let that patient sit there and rot. My next phone call is to Medicare, because they were the ones who referred me, and I'm going to tell them to stop referring them. read more

Terrible - they should be shut down. I work for an agency that serves developmentally disabled people. We had one of our residents return to the group home after a hospitalization with a severe contracture of the leg and desperately needed a Physical Therapy evaluation. We thought a PT was coming the day after he came home. The hospital had sent them a script for PT services and referral information. No one showed up. I called and was told the case was on hold because they needed additional paperwork. The hospital sent them additional paperwork. Then they scheduled a nurse to come (said this was the first step to get the PT services) for Wednesday. No one showed up and no phone call to let us know. I called them again and was told that they decided not to take the case. They have held us up for a week with a patient who is in desperate need of these services. Uncaring, unprofessional - should not be in business! read more

This HHA agency is absolute garbage. Impossible to get through to coordinators and they frequently don't send any employees to cover for my mother's regular aides if they're on vacation. I have to call them to make sure all my mother's days are covered, which means HOURS on hold and frequently getting disconnected and having to call back. So, basically, I'm doing THEIR job. I can't stress enough how awful they are. read more

This people are garbage, the cordinatrice send you to work and you have to fight with them in order to get payed, It have been six month since I worked for them still did not receive my check, when you call and say payroll they either put you on hold or hang up read more

Americare - Home Health Care Near Me - Brooklyn, New York

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My experience with Americare was the worst . I am taking my complaints to the BBB. How did they ever win a CMS award. I even called headquarters and spoke with the vice president who appears to be just as bad as the directors the supervisor the coordinators down to the clueless receptionist and others. After all they subjected me to inhumane behavior. I wouldn't have enough space to say what happened to me nor my aide. We both started on the same day and we will both leaving together. What's worse is that this agency was recommended to be by a health professional. I just hope that the BBB can step in and bring some type of order to this disastrous company. Keep in mind that you have Americare inc. and Americare corp. This is two different entities under the same umbrella read more

If I could give them 0 stars I would because this place isn't worths any stars. I'm a aide here and this is the worst place ever. Don't ever come here to work. They will play with your paycheck, cancel your shift or put you on a shift without notifying you. They never pick up the phone, it's a constant battle with them. I got so fed up one time, I went into the office to speak to the head of coordinators. Us employees need to strike against this company because we deserve our benefits, our pay, and we deserve work and recognition for the hard work that we put in. For everytime we get sent away. We deserve better!!! All employees of Americans please get in contact with me so that we can start a strike! read more

This is one of the worst Healthaide agencies that exist! Stay away! No one ever bothers to call you back if you leave a message. It is impossible to ever speak to a coordinator or a supervisor concerning your loved one's aides or care. They obviously do not care for the sick and elderly. They just send you different aides without even notifying you. My mother is terrified every time a new person shows up. So upsetting! read more

I would leave 0 stars if I could. For three weeks I have been calling representatives if the aid Office Shariffa. Kaylie. Joanne. Maria and several others. I was told that an aid would be coming her name Maria 2 days a week for two hours each day. Do not believe the lies. They tell me the aid is calling to schedule a time this week she will be there no one. No phone call. No substitute. No common decency nor respect for the sick and elderly. I wonder how they received 5 star ratings that they boast about did those ratings come from the devils decimals. They than continued to tell more lies by stating that Medicare considers aids a perk and that was not true as per the rep I spoke to today August 22nd 2924. Karma is a bitch ladies. To anyone out there that was lied and cheated by this so called care facility. Lodge your complaints to BSCCQID Government Agencies that regulate these types of persons that are abusing the system and innocent people. Their phone number is 866-815-5440. I will Lodge my complaint Friday. August 23. 2024. read more

Reading these reviews hurt my heart and I'm afraid I can add nothing but the same. These people actually make life more stressful and dangerous for the sick and elderly. First, they probably won't even show up. Then, if they do, they don't have gloves and just pitch you their home catering business, spamming you for weeks in an attempt to get you to sign up. Basic tasks like the patient's hygiene are beneath them. NO ONE SPEAKS A WORD OF ENGLISH AND THE GOOGLE TRANSLATION APP SEEMS TO ALUDE THEM ALTHOUGH THEY ARE GLUED TO THE PHONE FOR MUCH OF THEIR TIME IN YOUR HOME. This group came to us through Medicare so they are also defrauding the US government by not providing the service they say they are. I know NY State is going to crack down on the home health aide business and perhaps this is why. Knowing what I now know, I'll get private care off Care.com and avoid these folks like the plague. A couple of good hours from a professional aid is worth months of this non-service. MORE TROUBLE THAN THEY ARE WORTH. read more

There staff is so amazing and treat you and family great. 10/10 recommended Americare is the best!!