Heritage Xpress was a night mare. Burn marks on my military uniform.Told me it would be ready by 4…read moreand when I showed up to pick it up, she had no idea where it was. I had to wait 2 hours to have someone bring it to the store.

Alterations were done well but had missing buttons and clips after it came back from dry cleaners…read moreand had to buy another outfit for the wedding

She does high-quality work at a very. reasonable price. I would recommend her to anyone and would…read morealways take my clothing to her when I need alterations.

Wow! I love this place. I needed 8 shirts tailored on the sleeves and the price was right and the…read moreproduct was awesome. I will definitely be coming back.

I've been very pleased with Kathleen's work. She has done everything from replacing zippers in my…read morehusband's slacks to shortening my skirts and dresses. She has even repurposed a couple of my dresses into more practical skirts. Matter-of-fact, I need to make another appointment with her as I've two very long dresses that were for formal wear and I now wish to have them shortened so I can wear them for casual events. By the way I am petite and am under 5 ft. tall so finding something to fit me off the rack is almost impossible, and the last dress I bought was a size 0 I also had a very old skirt that I adored but it was starting to fade and show its age. Kathleen used the old skirt as a pattern and created a new one out of similar fabric. The new skirt has become one of my favorites. Kathleen is very pleasant to do business with, she is attentive and listens to what I want. I have and will continue to recommend her to my friends and family. I also found her prices very reasonable. (After reading the bad reviews I find myself perplexed as she was always very courteous and friendly when I dealt with her.

Kathleen did good work on my things. I'm a grown woman, but I am tiny (I'm 4'9", 104 lbs) so…read morefinding grown up clothes like business suits, etc. is nearly impossible- I assume everything I buy will need alterations. I had a great tailor in D.C. with whom I spent a small fortune, and I've been looking for one here for 6 years. I had two jackets altered, sleeves hemmed (no buttons) and pants hemmed. I was between jobs and I needed a suit for interviews, so I asked for that piece to be rushed. I dropped off the items, and picked up the suit jacket in time for my interview. I got the job, and told Kathleen I would pick up the rest of the items the following week, but my new job was in South Sarasota, I live in Northwest Bradenton, and I didn't anticipate the traffic. I couldn't make it from work to her shop in time. I called her to explain, and she got mad at me. She threatened to give my things to goodwill. It was very upsetting. Once I settled in at my job, I took a half day off work to go pick up my items, and she had the nerve to say she was ok with me and she would do work for me again. I'm glad she isn't angry with me anymore, but I will never go back, one, because I can't get there without taking time off from work, and two, because she made me feel like an inconvenience for seeking her services.

Professional seamstress usually a week turnaround and fair prices…read more She does a great job

If I could give this place -5 stars, I would. I brought in two dresses for alterations -- one of…read morethem being a sentimental piece that belonged to my late mother. I clearly communicated that I wanted to preserve the integrity of the original design and simply have it fitted slightly to my frame. Not only did she ignore my request, but she also removed key design elements (like the buttons) without asking -- essentially reworking the entire dress into something unrecognizable and poorly finished. The second dress? She didn't touch it at all. Literally zero work was done, yet she still charged me $90 in total. She also failed to mention when I dropped the items off that she only accepts cash. When I showed up with a card, she told me she could take Venmo -- but insisted I write "thank you" in the memo line instead of noting it was for alterations. That alone made it clear this is an under-the-table operation. When I came to pick up the dresses, she didn't offer a fitting -- which is extremely unusual for any reputable alteration service. It felt like she was rushing me out the door, and once I got home, I realized why: the second dress hadn't been altered at all, and the first was completely botched. This experience was beyond disappointing -- it felt like a scam. I went here based on glowing reviews and was completely taken advantage of. Please be cautious. I would never recommend this place to anyone, especially if you're bringing in a sentimental or special item.

Lana explained in detail the steps needed to take in a pair of shorts. I tend to buy shorts with an…read moreadjustable waste so she explained it wasn't as simple as adding a button.

They are ridiculously overpriced! Charged me $150 to shorten (x2) pairs of jeans, 1 pair of cotton…read morepants, one dress, and fix a small hole on shorts between the zipper and fabric. Very basic alterations that did not take them long and that's the price tag?! Unfortunately for me, I didn't realize until after the work was done, but I will NEVER use them again. I feel robbed honestly. And this was not a rushed job. Plus they have very limited hours which also doesn't make it convenient for the consumer. Lesson learned!

Elena is very sweet and knows exactly what she's doing! My dress needed tailoring and her work is…read moreamazing! My dress fits me like a glove! Will definitely be going back

Amazing service and quality alterations! Best place ever! Elena is the sweetest person as well!read more

Worst customer service I have experienced a long time!! I…read morecalled for a fitting earlier in the week and need a tuxedo altered for a wedding in 12 days. Galina seemed a little frazzled, but said I could come in and she would be able to accommodate me. I came in when she told me to and she had forgotten and flat out told me she couldn't do it?! The wedding is now a week away and I have few options. When I replied that I was only doing what she told me. She was not concerned at all and seemed like I was bothering her. I would never recommend this business. She stressed me out and I was only there for 5 minutes:(

I have had many items altered here in the past ten years and the work is first rate but the hours…read morehave become totally unreliable. In my most recent attempt to drop items off, I called to verify Galina would be open the following day. She assured me she would be open from noon til four. I arrived at 12:30 the next day, after a half hour drive from my home, to find the shop was closed though the hours posted on the door said Open 12 to 4. This has happened several times. I have no confidence I would get my clothes back if I did by some miracle find the store open. Galina does not deserve to stay in business.

Great workmanship, reasonable time frame and reasonably priced…read more Owner is seamstress and she is very pleasant. 1. Hemmed pants and jeans 2. Hemmed formal evening gown (prom dress)

Ellen, the seamstress/owner provided excellent quality on the one repair and hemming to two…read moredifferent pair of slacks. I came in first for her to only do the repair. She expertly repaired the seam that had split open. Also, she gave me next day service as I requested. I then returned the next day for her to shorten some slacks. Again, an excellent job, and again next day service!!!! Prices were most fair....$10 for repairing the seam, and $10 for hemming. CASH ONLY. I would gladly return for more work.