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    Personal Touch Computer

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    4 months ago

    Great service and great communication. Installed a solid state drive and the improvement in performance is great! Would highly recommend!!

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    Salem Computer Center

    Salem Computer Center

    (3 reviews)

    The reason for the low rating is: there were two computers ahead of mine, and they had my laptop…read morefor a very simple fix. I've worked in the computer hardware and software support business for 30 years. I was far from home and my diagnostic tools or I would have fixed it myself. They had my laptop for 4 business days until they finally called me to say it was fixed. If you are in a hurry. you may have to look elsewhere. I know you don't have a lot of options in this part of Ohio, so I leave it to your own discretion.

    I recently contacted Salem Computer Center requesting a quote for a potential upgrade on my Gaming…read moreRig, but more-so for parts, primarily a replacement SATA Power Cable or power adapters. In response, the owner Frank Zamarelli requested that I bring my Rig in for a $59.00 diagnostic that would be applied to my "repair". What Frank & I both already knew was that I only likely required a cable or two that would cost maybe $10.00 bucks at most, a couple of bucks more likely. But, being the upstanding citizen I am I was willing to buy all of the necessary parts for my upgrade from his shop (including components & service) provided he was willing to give me an honest quote. After all, I like to support local businesses when I can. When I followed up with Frank & confronted him about his non-consumer friendly policy he refused to do business with me. In my opinion, it would appear the owner is more interested in taking advantage of customers who are computer illiterate than doing honest business. I would recommend steering clear of Salem Computer Center as they do not appear to be a reputable business. I suppose I'll be giving my money to Amazon. ‍ Ps: After the fact, I was able to confirm via Toms Hardware forum online that I only needed a replacement SATA power cable....

    Personal Touch Computer - itservices - Updated May 2026

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