We have nothing but great things to say about the service, safety and caring staff at this…read morefacility. The unit was perfect. my brother passed away in September while living in Tennesse, leaving his storage locker full of personal items at Stoneybrook West. Anita was so helpful with providing contacts for pickup and keeping my brother's possessions safe until I was able to come to Florida to clean everything out. Thank you so much Anita for caring and for all of your help. It has made a difficult situation much easier to deal with! Best Regards- Sandy Jenkins

We used Stoneybrook West Storage for one year. During that time we always had access to our storage…read moreunit and were treated very respectfully. All of the units are ground level and we chose a unit close to the front. We were storing household items so it was important that the unit was climate controlled. They also offer non climate controlled units and have several sizes to choose from. The entire facility is very clean and well maintained. Their prices are competitive. In addition to providing storage they are also an authorized Uhaul dealer. We rented a small truck from them twice for a few hours. We we quoted reasonable price and the convenience was helpful.

Lou really looked out for me and my co workers. We needed an area to park our Charter busses and…read moreLou allowed us to park without any hesitation. If he was this courteous to allow us to park I can imagine how he helps the clients who have rental space with them. Thank you Lou!

I moved in on August 20,2024. during the whole time from beginning to the moving in process -…read morethings went smooth and well. The storage unit was very clean. Mrs Carmen Ortiz was just fantastic to deal with. Extra Storage Space will be the only company I 'll use from now on and would gladly recommend them to any one. 5 Star for sure! Earlene M Greenwood

I called and received an online price, however once the confirmation e-mail was sent 5 days later-…read morethe price had gone up $47. I called to have them fix their error only to find out a supervisor was the only one that could help me. I was told the price was good for 14 days- clearly not true. I recommend you find a more reputable storage facility. Issue was resolved and satisfied with the outcome.

I found this. I thought that I would make a small unit that I was only going to be paying 55…read moredollars a month but turns out I need one size bigger and Manager was not able to have me pay the difference even though I only used one and then there is the fact that the front office never has anyone in it when you call the facility you are constantly getting a call center, which is run by people that do not speak English very well and I am not even going to begin on the state of the facility. The front of the facility is rundown dirty not maintained well. The gate has been broken for well over a month. No one has come out to fix it. The main access door doesn't even lock and on top of that the manager is only here when he chooses to be. It is an absolute disgrace to any sort of customer service job and this company needs to close this location down and sell it off honestly, I will never ever ever ever ever rent from this place again overpriced understaffed horrible location if I'm gonna pay $135 a month for a 5' x 10' only to find out that I can get a 10' x 5' for $50 less a mile up the road I think we all know which one I'm going to choose. This facility has claims that they have AC but you won't feel it when you walk in. It feels like a boiler room in there there is no security and I do not feel safe leaving my stuff here overnight

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

Rented online, price was fair, and the rental process seemed easy enough…read more On the day I came to move my stuff in, no one was in the office at 1030 am, door locked, sign saying they'd be back at 1045 am. 11 am, still no one around. 1115 am, still no one around. I guess I'll CXL my contract, request a refund, and suggest this place be avoided.

Things are clean, staff is friendly, very secure entrance and exit. They showed the unit first to…read moremake sure meets needs and didn't push to see more if not needed. Highly recommend. I came here after another family member had another great experience.

We had our Pod delivered this morning. It amazes me how a company can deliver on time consistently…read morelike they do. Today we wanted to tell everyone about our Pod delivery service. This morning we get a call about 30 minutes before our delivery from a gentleman named Louis Rivera, he was bringing the Pod and wanted to know how he could place the pod in the driveway to make it easiest for us to unload. We discussed details and he arrived right when he said he would. He walked up with a smile, shook my hand and introduced himself, then we briefed again before he started moving things around with Podzilla. We were very impressed with Louis from start to finish. Louis Rivera is the kind of guy that enjoys his job and he's very proud to be wearing a Pods uniform. He's kind, professional, and efficient. Thanks again, Louis and thank you Pods for having great employees like Louis.

Let me start by saying this is not about a specific location but the very generic, very bad…read morecustomer service from beginning to end. And it is the end, because I will never use pods again, and I plan to tell everyone I know how awful they are. The first person I spoke to was very difficult to hear and understand. I will concede that my order was to be coordinated with an order from my mother in law, and that may have caused confusion. The pick up did work as we needed it to. When I called to arrange delivery, the person I spoke to was difficult to hear and understand. It also seemed that she had no idea how to work things out beyond her very limited script. She didn't understand that a delivery might not be to a subdivision with square corners, paved roads and houses that all have straight in driveways for a pod to be placed. The website doesn't allow for any variation either, by the way. She finally gave up trying to understand and left it to the driver. My rural Colorado Springs delivery went great! Then comes the billing. An invoice to get my pod from NC to CO. Check. An invoice to deliver my pod to the house. Check. And then, an invoice for another month of storage at the higher rate they had recently notified me would take place. So I waited to get a notification that a prorated amount - my pod was picked up FIVE days after the billing - would be issued. No notification came so I called to find out when it would happen. I got told that prorated refunds were only issued if the pod was picked up within THREE days of billing notices. What? I argued and was told that was the policy. I suggested - maybe raised my voice - that the policy was wrong and stupid. The person on the phone again stuck to their script and repeated the policy. I told him that when I scheduled the delivery and pick up well before all of the invoicing I should have been told by the person I spoke with. Oh wait, that's the person who couldn't figure out a different delivery. The person I was now speaking to again repeated the policy, saying it's in the contract, and there would be no refund. Will I learn to read all six pages of a fine print contract in the future? Probably not. What did I learn? Don't use pods ever again.

When relocating to Florida from Missouri, my wife and I wanted to find a place to store our…read morehousehold items and found Out o space in Taveras, FL. Dianne was able to find us the correct size storage room. She also helped to coordinate delivery and movers we had hired to get the items into the room. We had several uhaul uboxes and 3 pods. Dianne did an excellent job coordinating the move on the Florida end while we were still in Missouri. She also helped with insuring we got the best value deal on the space. If we need to store anything again we will use this company.

Due to my in-laws refinancing their home, my wife and I suddenly found ourselves deluged with…read moreboxes. It was getting to the point that we were starting to have trouble getting around in our home. Something had to be done. Enter Out O' Space. After checking prices with their competitors, we found OOS to be the most economical of the five or so self-storage businesses in the area. So, having never rented a storage locker before, I spoke to Joseph and explained our situation. He was very knowledgeable and friendly. He showed me the differences between the two lockers I was considering, and really helped this become a smooth and pleasant experience. He explained what I could expect from the company, and what they would expect from me in return. I left the office feeling reassured and happy. Thank you Joseph and Out O' Space, now I can move freely around my home again! :)

My move was awesome! George, Germany and Damien were so fast, and helped me get things moved as…read moreefficiently as possible! There were no problems at all

Hello movers should not be in the moving business. Lies lies lies…read more I literally developed chest pain dealing with them. If you have a health condition please avoid them at all costs. They are manipulative and dishonest. The worst experience of my life ever.