misleading and taken advantage by the employees and manager…read more A U-Haul manager who claims insurance is mandatory is not accurately representing the company's official policy; purchasing U-Haul's damage coverage is optional, not mandatory. However, declining the coverage means you are personally responsible for the full cost of any damage to the equipment, regardless of fault. U-Haul's official stance is that while their coverage is optional, personal auto insurance policies and most credit cards typically do not cover large cargo vans or moving trucks due to weight limits or vehicle type exclusions. This means that without purchasing U-Haul's coverage (like Safemove®), you would be fully liable for all repair costs or third-party damages out of pocket. Here is what you should know: Coverage is not mandatory to rent: U-Haul does not require proof of insurance to rent its equipment. You can rent the van without it. You are financially responsible: If you decline their coverage, you are agreeing in the rental contract to reimburse U-Haul for any and all damage immediately upon return of the equipment. Personal policies likely won't cover you: It is highly recommended to check with your personal auto insurance carrier first, as U-Haul representatives are not qualified to evaluate your personal policy's adequacy. In most cases, personal policies exclude large rental trucks and vans. Liability coverage: While U-Haul vehicles carry the state minimum liability coverage, if a claim is paid out on your behalf, the company can still come after you to collect the money paid out. The optional Safemove Plus® provides supplemental liability insurance that offers up to $1 million in protection, which is a significant reason many choose to purchase it. In summary, the manager was incorrect in stating the coverage is mandatory for the rental to occur, but strongly recommending it is common practice because of the significant financial risks involved in declining it. After feeling unease, I decided to contact the main corporate number and were told that it is an optional thing for the insurance, and it is not mandatory any type of way, and that the manager was misleading and basically bullied me into getting insurance, which I had witnesses with me so that helped out a lot. The female supervisor that spoke to me over the phone told me that I would be reimbursed for the money and that the location would be audited to see how many customers have went through the same thing and forced into any insurance being mandatory in the state of Florida. And that the employee that force or bullied me into the insurance would be held accountable for their lying. And they strongly said, please consider us in using us in the future because one location out of all the locations in Florida decided to try to force or bully their customers into insurance, knowing that it is optional, not mandatory just to make sales.

Great customer service in helping me with a storage unit as someone who has never used one before…read more Location is clean and secure!

Had a very good experience when first coming to the unit. The manager and assistant manager were…read moreboth very helpful and willing to answer all our questions. Each time that we have gone to our storage unit, it has been very clean and well taken care of. Happy we found this place. Michael was amazing!

I met a wonderful gentleman by the name of Richard while leaving the storage this evening. He asked…read morehow my day was and if I needed help with anything. After a long day at work, it was so nice to see someone with a smiling face and willing to lead a helping hand. I love this storage space. It's in a great location, quiet and CLEAN. And staff like Richard make the experience even better.

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

Worked with Rich who was very helpful, professional and made sure I had the spot I needed. I am…read morevery happy to have found them and look forward to working with this business.

FILTHY, RAT INFESTED!!! DO NOT STORE ANYTHING YOU CARE ABOUT HERE!!!…read moreWe had constant rate increases even though they could not maintain the property at the rates they were already over charging for. We constantly complained that we saw rat droppings in our units and were told nothing could be done. After moving out of our units and several rate increases and no care for our items being covered in rat feces and urine we were the ones treated badly. Horrible customer service and no concern for our ruined items.

They have now raised our rates twice in less than a year by more than 50%. Now we get notice that…read morewe will have to move out by the end of the month for "improvements". They post all of these rules and then don't enforce them (no junk cars, one vehicle per space). Neighboring spaces park on or over the line. Space markers are plastic chain that gets moved or broken away. When informed the office does nothing to correct them problem making it very difficult and time consuming to try and park our trailer. The office is vacant more than half of the time. There are better storage places. Don't store here!

It's all too much. I have rented here before but this was by far an easy experience. I reserved…read moreonline and was surprised I did not have to go to the office to get moved in. I got a good price for the type of unit I wanted but was not communicated the space number. I figured I would go to the office and deal with someone the next day but would lock in the online price. I was surprised to get a text early on my move in date with my gate code and access codes. In a separate email I got the unit number and instructions on how to open the rolling door in case this was your first storage excursion. I was charged online for the first month rent and for a lock. You are automatically comp'd 30 days in insurance. My skeptical nature had low expectations but after using the access code to get into my building I found the lock and keys waiting inside the unit. Ready to go even before the office opened. Wow! This has changed my impression of the hassle I had on my previous experience. A couple things to keep in mind. Unless you go in with proof of insurance they will keep charging you 9.99 a month for Orange door insurance. They raise rents and move you up to a more expensive unit charge on a regular basis so this is best for a short term storage solution.

We have nothing but great things to say about the service, safety and caring staff at this…read morefacility. The unit was perfect. my brother passed away in September while living in Tennesse, leaving his storage locker full of personal items at Stoneybrook West. Anita was so helpful with providing contacts for pickup and keeping my brother's possessions safe until I was able to come to Florida to clean everything out. Thank you so much Anita for caring and for all of your help. It has made a difficult situation much easier to deal with! Best Regards- Sandy Jenkins

We used Stoneybrook West Storage for one year. During that time we always had access to our storage…read moreunit and were treated very respectfully. All of the units are ground level and we chose a unit close to the front. We were storing household items so it was important that the unit was climate controlled. They also offer non climate controlled units and have several sizes to choose from. The entire facility is very clean and well maintained. Their prices are competitive. In addition to providing storage they are also an authorized Uhaul dealer. We rented a small truck from them twice for a few hours. We we quoted reasonable price and the convenience was helpful.

Gréât place. Very…read moresecure Staff very friendly and professional. Juan the store manager is great. Nothing bad to say about this place

The CubeSmart app stopped working for me within the first week of me getting my unit. When I came…read moreto the office and somebody was finally there I inquired as to why the app no longer was working. I was told CubeSmart doesn't have anything to do with the cube smart app and they couldn't help me. Several times I've come on the property only to find the office is closed. Can't find anybody I leave come back and still the office is closed sign in the door shows a clock that says we'll be back at 2:45. It's now 4:00 p.m. and still nobody has shown up. I have found some live insect a few times. Mostly the stench of cat urine permeates about. Don't try calling the 1-800 number it'll tell you that it doesn't recognize your phone number to have an account. Or it just will automatically disconnect you and hang up on you. The only two options available none of them allow you to speak directly to anybody. Really poor customer service when there's no way for you to reach anybody in the physical either by phone or in person

I've never needed towing services before and was quite overwhelmed by the number of options. A…read morequick google search gave me Yelps top 10 in the area. I created a project in Yelp and they sent it out to 5 different companies. Ghost Auto Works wasn't the first to respond but was the first to provide all the information I needed to make a decision. They also confirmed availability for my desired date of service. Communication from Hunter was exceptional throughout the entire process and provided pics of the delivery. I am extremely satisfied with their service and would use them again without hesitation.

Completely professional, fast and reliable! Awesome service! They made the process of towing my car…read moresuper easy, I appreciate it!