In January 2020, I rented a U-Haul from Personal Mini-Storage at 100 Lake Davenport Blvd. in Davenport, FL. I chose this very rental location based solely on the fact that it was the most convenient to the locations that I knew we would need to go in the truck. I had a strict budget and knew that I needed to use the least amount of miles possible. On pick-up day, once paperwork was completed inside the building, they pointed out the truck to us, but did not accompany us. We made the mistake of being trusting people and did not make note for ourselves of how the odometer read. We went only to the planned places....from the truck rental location to my storage unit just 6.6 miles away....from the storage unit to my new apartment just 2.5 miles away.....from the apartment to the Circle K gas station nearby, just 3.1 miles away....and finally from the gas station back to the U-Haul rental place to turn the truck back in, just 1.9 miles. That is a total of just 14.1 miles. Upon returning the truck, I was told that I would be charged for 84 miles! You can imagine my shock. I told them there was no way that was possible and to recheck whatever equipment they were using to figure the mileage out. They did and insisted that it was 84 miles. I tried working with the manager there a few times in the few days after, explaining the exact routes we had taken, letting them know that the gasoline to fill the truck back up cost only $4.78, which would not have been possible if we had gone 84 miles (even had the receipt), and also explaining that we only had the truck for 4 hours and 11 minutes and could not possibly have driven 84 miles while also accomplishing the tasks of unpacking my entire storage unit and unloading it at my new place. They didn't care about any of that, just kept saying that their reading was 84 miles. They referred me to a 1-800-GoUhaul number, which I called and filed a report and then never heard back from them again. I'm sure that these types of rental places run into people trying to scam them a lot, but that is absolutely not the case here. I am the one who was scammed and they refuse to do anything about it. I am hoping that this review will prevent anyone else from renting a U-Haul from this place, as they are clearly disreputable and have no integrity and no interest in customer satisfaction. read more