The customer service has really taken a dive since last January. Plus they don't answer the…read morephones!! No voicemail options either. What is happening here? This place has always been an awesome shopping experience during the our trips. I hope it improves before Christmas shopping starts.

As well, they overcharge for the gaming systems. My friend has purchased a couple gaming systems…read morefrom there and then they turn out not to work properly. Also, there's just one female there who has such a cocky does disrespectful attitude she should not be working there and then they overcharge as well. If you find something or you get rid of something, they don't give you their amount that you want and then they saw that product that you gave them for cheap a lot higher.

Very friendly staff with a good ammo selection for a small store, and cheap prices. Would highly…read morerecommend coming here for ammo

I have been a customer for a few years they are exactly what the advertise and I appreciate them…read morebeing clear in what they specialize in. They have referred me to other shop and they have ordered items in with good result.

I've been in 5 times in the last 6 months, 1 just out of curiosity, 1 looking for special ammo,…read moreonce to talk to the gunsmith about some work, once to drop off the rifle, once pick up a lay-away, once to check on the work, and once to pick up the work and some ammo. Never have I been the only customer and I've always gotten friendly service from anyone that I talked with. If you are just looking, they let you look without trying to push something on you and will give you their best answer to your question. Best selection of used guns I've found in town. My first choice in Bismarck. I'd be there more often, but I live w-a-a-a-y out of town.

Got a written offer on 3 guns. Took it home to discuss with my husband on which guns we should…read morebuy. We were told that it had to be cash or check. Went back in today to buy one and they WOULD NOT HONOR THEIR OFFER. I will never go back that store!!!

Wow what a cool place!! Jake has the best customer service!! Very personal..We had a gun engraved…read morefor our grandson..it was short notice and completed in just a few days!! He notified me when done and I actually forgot to go pick it up..So on Christmas Eve when we were going thru our list realized we didn't pick it up...We were out running errands and I texted Jake..He was home with his family but got in his truck and met us at his shop!! Who does that??? Jake does!.. He does excellent work!! And his prices are amazing!! Thanks again Jake for making my grandsons Christmas one he won't forget! We will be doing more business with this guy!

was treated great had a barrel threaded, great workmanship…read moreand amazing turn around time. highly recommend thanks jake

On July 30, 2025, I stopped in your Scheels store in Bismarck looking for a pair of Keen shoes,…read morewhich I purchased from you store may time before. I was approached by a sales associate and I told him that I was looking a new pair of Keens shoes. I indicated that I require a shoe with a wide width, and then indicated if the display does not indicate wide widths we don't have them. I then asked he could please check your store to if by any chance you might a pair on the shelves. He told me if they are not indicated come in a wide width you don't have any on hand. I then asked if could order a pair me on and have sent to my house as on some my prior purchases of this brand of shoe, his response was that was to online and look for what I wanted and order them myself. It appear if my sale was not going to be a quick sale or if was not one the youths purchasing back to school shoes, he was not interested in helping me. Now we are told to support our local businesses, but if this the kind of service we are going receive we might just well go the big box stores.

I didn't know what to expect as I've never seen a Scheels in my travels, so this was going to be a…read moreunique experience. It's... sporting goods and outdoors. Much like the Dicks or Academy chains I've seen elsewhere, but in the size of a Walmart Supercenter. Clothing, kayaks, more fishing equipment than I knew existed, guns both long and short, and lots more clothing. Four different associates asked me if I needed any help, which I did not. I did see some underlayer stuff that would have been great for keeping warm, but many did not have prices displayed and the ones that did were expensive. The store is full of merchandise. Every display is well packed and it's all put way, stacked or fluffed properly. Nothing on the floor and nothing untidy, which is likely because I ran into the manager twice as I walked my circuit of the store. One entrance to the outside and they have another into the Kirkwood Mall. [Review 10606 overall, 374 of 2019.]

I was surprised to see that Dick's was pretty much empty of customers, even though this store is…read morechock full of stuff. Perhaps they're over at Scheels who sells all sorts of guns and aren't Dick's about it? Anyway, this store has lots of outdoor gear, exercise gear, some firearms, fishing and sports. The table of sleds and other snow toys was well stocked. [Review 10624 overall, 392 of 2019.]

I have been in this store 2 times and have never been acknowledged, the few staff are usually…read more"busy" organizing, putting away things, etc. products are good for a sports store. This store is out of my way so I don't come here often, but their competition (Scheels) is a state staple who prides itself on customer service and quality products.