I called to ask about them doing taxes. The person I talked to on the phone didn't seem to know…read morethat you don't get a W-2 if you work as a contractor.

Working with Libby of The Tax Ladies has turned out to be an unbelievable nightmare and the…read moreabsolute worst professional encounter I've ever had! The lack of accountability for mistakes made coupled with her lack of response (numerous & repeated phone calls & messages left over a 5 mo period) to legitimate questions I had concerning the status of my taxes, has been beyond frustrating! I came to see Libby in March to prepare my fairly straightforward taxes, but because of mistakes she had made & with no sense of urgency on her part it wasn't until mid August that the State & the IRS received them. During this time I had to constantly stay on top of things & make numerous calls to the tax agencies to find out what was going on, since she wasn't returning my calls or keeping me updated on anything. This totally defeats the purpose of paying for this to be handled. Now instead of receiving a refund I am being told that I owe over 10 times that amount. Unfortunately, because I have such little confidence in things at this point, I will be paying someone else to review them. I rarely write reviews, but felt it necessary in order to caution those who may be considering using this business - one that deals with something as important as taxes should certainly be more professional & at the very least accountable -

Used this firm for 2 years (being charged 50% more than what they quoted me both times) but never…read moreagain. Last year they prepared a return that omitted my salary income (how do you even do that?), and when I pointed that out they sent a "corrected" return that failed to account for my rental income. The emails concerning their incompetence always had religious sign-offs. These people might be good to go on a Bible retreat with, but don't let them near your taxes.

They have been so helpful in preparing my taxes when things have been complicated. They came up…read morewith a solution to a high tax bill.

There is a reason why Brad is so busy, it's because he's and his staff are the best at what they…read moredo. VERY knowledgeable about the latest tax structures and regulations. Wouldn't think of doing our returns anywhere else.

Wonderful personal service. Great communication. Would absolutely recommend to anyone needing help…read morewith taxes or any accounting needs.

Christina, Beth, and the staff always reply promptly when we have questions. They are always kind…read moreand have been a joy to work with for business and personal tax preparations.

UPDATE: Based on Christina's response, I feel inclined to write an update on the situation. As for…read morecomplaining from day 1, I never complained until an issue arose. After we caught several mistakes made by Laurie (another accountant at the firm), we let Christina know we had lost confidence in Laurie. I am not an accountant and it makes me uneasy having to fact check all my accountant's work. We thought we could trust Christina so asked if we could work with her directly instead of taking our business elsewhere. Christina agreed, but then essentially ceased communications, aside from one off emails promising to send a draft of the returns that night or the next day which never came to fruition. After a complete lack of communication for months on end, the day taxes were due we received an email from Christina with a draft of our return, which included numerous errors due to a lack of attention to detail. We were forced for file an extension and penalties were incurred based on this. Our taxes were finally filed in June 2023, and upon review by a new accountant numerous issues were identified that we are still to this day dealing with. Based on these numerous issues and the complete lack of communication from Christina and her team, I filed a report to the Virginia Board of Accountants who immediately opened an investigation into her activities. The Board ultimately closed the investigation after a two month long investigation, but contrary to Christina's response did not find that I made any false statements (confirmed via a phone call to the board today)--while the issues did not rise to the level of a professional ethical violation, they made our lives extremely difficult and frustrating for months on end. This clearly is not a one off issue - the numerous one star reviews show that these issues have been prevalent for years.

We've used Albemarle Accounting for years and they're the best. They've always been very…read moreinformative and helpful. We'd highly recommend them.

From the owner: Albemarle Accounting & Tax Services, Inc., is serving individuals, partnerships, and corporations…read morein the Charlottesville and surrounding area. We can assist you with tax preparation, payroll preparation, and small business bookkeeping services. We ha

Yeah, like the first guy said, these people are dismissive and disrespectful. If there's something…read morebig about them, it's the bill. Why bother?

Took the time to head into their offices and had a consultation. I have both a professional job and…read moreown a business. Met for about an hour, reviewed everything, and agreed that I would send previous year's tax returns to them via secure email. I did as we discussed and radio silence ever since ( I'm confident they were received). I won't chase down folks that can't return emails, especially after I took the trouble to make an appointment and send in documents. Unfortunately, this type of customer service appears to be the norm for accountants in the area.

They have been doing an excellent job with our taxes for 4 years. We're a two-income family with…read moreone property in addition to our home, with a Special Needs dependent, and have been very helpful with the extra attention.

After multiple bad experiences finding an accountant for our business, we landed on AJ and the…read moreSmith, Going & Associates team in 2019, and are SO grateful to have found them. AJ has taken great care of us these last few years, is quick to respond to questions we have, and has also saved our small business a LOT of money! I can't imagine doing business without the SG&A team, and we recommend them to all of our friends, business-owners and families alike.