I called to ask about them doing taxes. The person I talked to on the phone didn't seem to know…read morethat you don't get a W-2 if you work as a contractor.

Working with Libby of The Tax Ladies has turned out to be an unbelievable nightmare and the…read moreabsolute worst professional encounter I've ever had! The lack of accountability for mistakes made coupled with her lack of response (numerous & repeated phone calls & messages left over a 5 mo period) to legitimate questions I had concerning the status of my taxes, has been beyond frustrating! I came to see Libby in March to prepare my fairly straightforward taxes, but because of mistakes she had made & with no sense of urgency on her part it wasn't until mid August that the State & the IRS received them. During this time I had to constantly stay on top of things & make numerous calls to the tax agencies to find out what was going on, since she wasn't returning my calls or keeping me updated on anything. This totally defeats the purpose of paying for this to be handled. Now instead of receiving a refund I am being told that I owe over 10 times that amount. Unfortunately, because I have such little confidence in things at this point, I will be paying someone else to review them. I rarely write reviews, but felt it necessary in order to caution those who may be considering using this business - one that deals with something as important as taxes should certainly be more professional & at the very least accountable -

I worked with Steven Drumheller. I would like to thank Steven for working with me. I must have…read morecalled him 10 times to ask questions about policy. He always answered my questions in a kind and professional manner. I would like to rate them a great company.

I cannot say enough good things about this agency and, specifically, Steven Drumheller's level of…read morepersonal service. Steven was amazingly helpful, very informed, and helped walk me through the best options for auto and renters insurance. He took the time--well over an hour--on a *Sunday* to help me get my coverage lined up and paid for on one easy phone call. Too often customer service is a euphemism for "have you looked at our website?" or "download the app." But not Lauren Morris State Farm and DEFINITELY not Mr. Drumheller. I am completely blown away by the friendly, professional, compassionate, and engaged customer care I received and I cannot recommend this agency highly enough! Oh, and the kicker: my previous insurance agency was easily twice as expensive for *less* coverage--I guess you only pay (through the nose) for what you need there. State Farm gave me better rates AND vastly superior service. Like a good neighbour, absolutely!

Great experience after switching part of my 401k for the to manage. Wonderful experience working…read morewith Jimmy, Elizabeth and Suzie

We first dealt with MacKenzie and then Johnny. Both are so professional, courteous, and extremely…read moreknowledgeable and helpful! We are so pleased with better service and better rates! Unbelievable!!!!!

Working with Melissa Neff, I got the best price and best service from Glass America. Melissa is…read morevery helpful and knowledgeable of insurance matters and the people and places that can fix your auto.

Friendly, attentive people. My questions were understood and answered. I like how I was treated by…read morethe people at Charles Schwab. Good atmosphere made me relax. Thanks, CS!

I love State Farm Insurance anyways, however, Cynthia and her crew in Ruckersville are always on…read morepoint!!! They are always courteous, prompt to return phone calls and extremely helpful whenever I have a question or concern!! Thank you all for your excellent service!!

Cynthia Shifflett and her staff are very easy to work with, knowledgable, and professional. I…read moreswitched to State Farm and specifically to this team 2 years ago and have been more than satisfied ever since. Quality, service, and price ~ they have been great.

Having Linda work with us as we prepared to move to China, was like having another of "me." Linda…read morehelped us organize and set up our house for the arrival of the movers/packers. Our international move necessitated an electronic inventory that Linda was able to immediately take on and carry through with. We couldn't have done this move without Linda's help and calm & cool presence. From mailings to spreadsheets, to sorting, even dog walking-Linda is great!

Customer for many years! Always go above and beyond. Excellent customer service all around. I…read morethink their prices are fair and when you have a need their stellar, PERSONAL service is worth a lot. You get to speak with a real person not an AI or a different person each time at a large call center 'somewhere'. You can actually go to their office and sit and talk with the agent if that is your preference. Rare these days.